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Shangri-La Mactan, Cebu

5.0 star property

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Photo gallery for Shangri-La Mactan, Cebu

Couples treatment room(s), body treatments, hydrotherapy, aromatherapy
Property preview
2 outdoor pools, pool loungers
5 restaurants, breakfast served
Banquet hall

Reviews

9.2 out of 10
Wonderful

Popular amenities

  • Hot tub

Explore the area

View in a map
Punta Engano Road, Lapu-Lapu, Cebu, 6015
  • Place, Magellan Monument
    ‪8 min walk‬
  • Place, Mactan Shrine
    ‪8 min walk‬
  • Place, Jpark Island Waterpark
    ‪6 min drive‬
  • Airport, Cebu (CEB-Mactan - Cebu Intl.)
    ‪10 min drive‬

Room options

View all photos for Deluxe Room, 1 King Bed, Sea View

Minibar, in-room safe, desk, blackout curtains

Deluxe Room, 1 King Bed, Sea View

8.4 out of 10
Very good
(15 reviews)
  • 36 sq m
  • Sea view
  • Sleeps 4
  • 1 King Bed

View all photos for Deluxe Room, 2 Single Beds, Sea View

Minibar, in-room safe, desk, blackout curtains

Deluxe Room, 2 Single Beds, Sea View

8.8 out of 10
Excellent
(16 reviews)
  • 36 sq m
  • Sea view
  • Sleeps 4
  • 2 Twin Beds

View all photos for Deluxe Room, 1 King Bed

Minibar, in-room safe, desk, blackout curtains

Deluxe Room, 1 King Bed

9.0 out of 10
Wonderful
(24 reviews)
  • 36 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Deluxe Room, 2 Single Beds

Minibar, in-room safe, desk, blackout curtains

Deluxe Room, 2 Single Beds

9.0 out of 10
Wonderful
(19 reviews)
  • 36 sq m
  • Sleeps 4
  • 2 Twin Beds

View all photos for Ocean Wing Ocean Club King

Minibar, in-room safe, desk, blackout curtains

Ocean Wing Ocean Club King

9.4 out of 10
Exceptional
(10 reviews)
  • 36 sq m
  • Partial ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Ocean Wing Ocean Club Twin

Minibar, in-room safe, desk, blackout curtains

Ocean Wing Ocean Club Twin

9.6 out of 10
Exceptional
(5 reviews)
  • 36 sq m
  • Partial ocean view
  • Sleeps 2
  • 2 Twin Beds

View all photos for Ocean Wing Premier Room King

Minibar, in-room safe, desk, blackout curtains

Ocean Wing Premier Room King

8.8 out of 10
Excellent
(28 reviews)
  • 36 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Ocean Wing Premier Room Twin

Minibar, in-room safe, desk, blackout curtains

Ocean Wing Premier Room Twin

8.4 out of 10
Very good
(14 reviews)
  • 36 sq m
  • Sleeps 4
  • 2 Twin Beds

View all photos for Ocean Wing Panorama Suite King

Ocean Wing Panorama Suite King

Ocean Wing Panorama Suite King

8.8 out of 10
Excellent
(3 reviews)
  • 72 sq m
  • 1 bedroom
  • Ocean view
  • Sleeps 4
  • 1 King Bed

View all photos for Ocean Wing Panorama Room King

Minibar, in-room safe, desk, blackout curtains

Ocean Wing Panorama Room King

9.2 out of 10
Wonderful
(12 reviews)
  • 36 sq m
  • Beach view
  • Sleeps 4
  • 1 King Bed

View all photos for Main Wing Deluxe Family Room

Main Wing Deluxe Family Room

Main Wing Deluxe Family Room

9.0 out of 10
Wonderful
(12 reviews)
  • 61 sq m
  • Sea view
  • Sleeps 4
  • 2 Twin Beds

View all photos for Family Room, 2 Single Beds (Ocean Wing Premier )

Minibar, in-room safe, desk, blackout curtains

Family Room, 2 Single Beds (Ocean Wing Premier )

  • 45 sq m
  • Sleeps 4
  • 2 Twin Beds

Suite, 1 King Bed (Mactan)

  • Sleeps 4
  • 1 King Bed

Suite, 1 King Bed (Main Wing Veranda)

  • Sleeps 4
  • 1 King Bed

Panoramic Room, 2 Single Beds (Ocean Wing)

  • Sleeps 4
  • 2 Twin Beds

Panoramic Suite, 2 Single Beds (Ocean Wing)

  • Sleeps 4
  • 2 Twin Beds

Similar properties

View from room
Sheraton Cebu Mactan Resort
  • Pool
  • Spa
  • Parking included
  • Free WiFi
4.6 out of 5, Wonderful, 353 reviews
The price is €196
includes taxes & fees
16 Nov - 17 Nov
Sheraton Cebu Mactan Resort

About this property

Shangri-La Mactan, Cebu

Beachfront resort with 5 restaurants and 2 outdoor pools
Catch some rays on Shangri-La Mactan, Cebu's private white sand beach or spend the day relaxing at the full-service spa. Then enjoy a meal at one of the resort's 5 restaurants.
Shangri-La Mactan, Cebu offers 530 air-conditioned accommodations with minibars and safes. Rooms open to balconies. 42-inch LED televisions come with digital channels. Bathrooms include shower/tub combinations, bathrobes, slippers, and complimentary toiletries.

Guests can surf the web using the complimentary wired and wireless Internet access. Business-friendly amenities include desks, complimentary newspapers, and phones. Additionally, rooms include complimentary bottled water and coffee/tea makers. A nightly turndown service is provided and housekeeping is offered daily.

A private beach, an outdoor tennis court, and a health club are featured at the resort. 2 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a waterslide, a hot tub, a sauna, and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Chi has massage/treatment rooms and couples treatment room(s). Services include Thai massages, facials, body wraps, and body scrubs. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy, and reflexology.
Our customers tell us they can't get enough of the helpful staff at Shangri-La Mactan, Cebu. During your stay, you're just a quick walk from CHI, The Spa. Free WiFi in public areas, free self parking, and 2 outdoor pools are available.
  • Free WiFi and wired Internet
  • Free self parking
  • Options for a bite to eat or a refreshing drink include 5 restaurants, 2 coffee shops/cafes, a poolside bar, and 3 bars/lounges
  • Full breakfast served daily for a fee
  • Splash around at the waterslide or swim in the 2 outdoor pools
  • Treat yourself to body wraps, body scrubs, or detox wraps at Chi
  • Services include babysitting, a kid's club, and dry cleaning/laundry
  • Onsite recreation includes a private beach, an outdoor tennis court, and a gym
  • Guests speak favorably about the overall condition of the property and the beach
  • Steps from CHI, The Spa and 8 minutes by foot from Mactan Shrine
  • Shopping center shuttle service available for a fee
Step outside to unwind on the white sand beach. Sit back and relax on the beach with complimentary cabanas, umbrellas, and sun loungers. At Shangri-La Mactan, Cebu you can cool off in one of the 2 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa.

There are 5 restaurants and 2 coffee shops/cafes, as well as a snack bar/deli. You can enjoy a drink at one of the bars, which include 3 bars/lounges and a poolside bar. WiFi and wired Internet are free in public spaces. This luxury resort also offers a children's pool, outdoor tennis courts, and a health club. Free self parking is available.

Smoking is allowed in designated areas at this 5-star Lapu-Lapu resort.

For a fee, guests can enjoy full breakfast daily from 6:30 AM to 10:30 AM.
Shangri-La Mactan, Cebu has 5 restaurants serving breakfast and lunch.
24-hour room service is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transport

  • Shopping centre shuttle (surcharge)
  • Limo/town car service
  • Free uncovered self parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Daily full breakfast available 6:30 AM to 10:30 AM for a fee: PHP 1,456 for adults and PHP 728 for children
  • 2 coffee shops/cafes
  • 3 bars/lounges
  • 5 restaurants
  • A poolside bar
  • Coffee and tea in common areas
  • Snack bar/deli

Things to do

  • 2 outdoor pools
  • Arcade/game room
  • Billiards/pool table
  • Children's club
  • Children's pool
  • Fitness classes
  • Full-service spa
  • Health club
  • Hot tub
  • Kayaking
  • Mini golf
  • Motor boating
  • Outdoor tennis court
  • Playground
  • Rowing/canoeing
  • Sailing
  • Sauna
  • Scuba diving
  • Snorkelling
  • Steam room
  • Tennis lessons
  • Volleyball
  • Waterslide
  • Yoga classes

Family friendly

  • 2 outdoor pools
  • Arcade/game room
  • Children's club (surcharge)
  • Children's pool
  • In-room babysitting
  • In-room cot
  • Laundry facilities
  • Mini golf
  • Playground
  • Rollaway/extra bed (surcharge)
  • Snack bar/deli
  • Supervised activities for children (surcharge)
  • Waterslide

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Guidebooks
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • Business centre
  • Conference space
  • Meeting rooms

Outdoors

  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Free beach cabanas
  • Garden
  • On a private beach
  • Pool loungers
  • Terrace

Full-service spa

  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Detox wraps
  • Facials
  • Hydrotherapy
  • Manicures/pedicures
  • Prenatal massages
  • Reflexology
  • Spa treatment rooms
  • Thai massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift

More

  • Ballroom
  • Banquet hall
  • Designated smoking areas

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free cot
  • Rollaway/extra bed (surcharge)

Bathroom

  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Slippers
  • Towels provided

Entertainment

  • 42-inch LED TV with digital channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Free bottled water
  • Minibar
  • Restaurant dining guides

More

  • Air conditioning
  • Desk
  • Free daily newspapers
  • Iron/ironing board
  • Phone
  • Safe

Policies

Check-in

Check-in time starts at 2 PM
Contactless check-in available
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
For any questions, please contact the property using the information on the booking confirmation
All guests must provide the hotel with their planned arrival time and flight details.
Guests who book breakfast-inclusive rate plans will receive breakfast for guests age 12 and older.
This is a designated quarantine property, however this property can still accept guests who are seeking non-quarantine accommodations. Guests seeking non-quarantine accommodations will have access to separated communal areas from quarantined guests, including a designated check-in lobby for non-quarantine guests.

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for PHP 3682.5 per night.
  • Free cribs (infant beds)!

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: PHP 5000.00 per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for full breakfast: approximately PHP 1456 for adults and PHP 728 for children
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: PHP 3682.5 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Cashless transactions are available
Safety features at this property include a smoke detector
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
This property affirms that it follows the cleaning and disinfection practices of Shangri-La Cares (Shangri-La)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Front desk staff will greet guests on arrival at the property. For any questions, please contact the property using the information on the booking confirmation.
Outside food is not permitted on the premises.
The listed child breakfast fee applies to guests age 11 and younger.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Registered guests are the only ones allowed to be in guestrooms.
  • Certain facilities might have restricted access. For details, you can contact the property at the number on the booking confirmation.

Property is also known as

Mactan Resort
Resort Mactan
Shangri-La's Mactan Resort Lapu-Lapu
Shangri-La's Mactan Lapu-Lapu
Shangri-la's Resort
Shangri La Cebu
Shangri La Mactan
Shangri Las Mactan Hotel
Shangri Las Mactan Lapu
Shangri-La`s Mactan Hotel Lapu Lapu
Shangri-La`s Mactan Resort And Spa
Shangri-La's Mactan Resort & Spa Cebu Island/Mactan Island
Shangri-La's Mactan Resort Lapu Lapu
Shangri-La's Mactan Lapu Lapu
Shangri La's Mactan Resort Spa
Shangri-La Mactan, Cebu Resort
Shangri La's Mactan Resort Spa
Shangri-La Mactan, Cebu Lapu-Lapu
Shangri-La Mactan, Cebu Resort Lapu-Lapu

Shangri-La Mactan, Cebu Reviews

Reviews

9.2

Wonderful

Rating 10 - Excellent. 773 out of 1038 reviews
Rating 8 - Good. 173 out of 1038 reviews
Rating 6 - Okay. 52 out of 1038 reviews
Rating 4 - Poor. 17 out of 1038 reviews
Rating 2 - Terrible. 23 out of 1038 reviews

9.4/10

Cleanliness

9.6/10

Staff & service

9.2/10

Amenities

9.0/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

8/10 Good

JOSEPH, MIDVALE

Liked: Cleanliness, staff & service, property conditions & facilities
The staff is excellent and helpful, and the food is high quality and quite fancy/ The only complaint about our room was lack of hot water or pressure for the shower, but everything else was comfy and great.
Stayed 2 nights in Jul 2025

10/10 Excellent

Pastor

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jul 2025

8/10 Good

Lucas, Annandale

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My family stayed July 19-22, 2025. It was a good stay, plenty of opportunities and activity options. It is an older resort in comparison to what we were originally shopping for. The room was slightly smaller for our family but the Service staff in the pool, restaurants, and transportation staff were excellent. Very professional, always provides the proper greetings and assistance as needed. Thank you so much.
Stayed 3 nights in Jul 2025

10/10 Excellent

Rowena

Liked: Cleanliness, staff & service, property conditions & facilities
.
Stayed 1 night in Jul 2025

10/10 Excellent

Josephine

Travelled with family
Liked: Cleanliness, staff & service, amenities
Good beach front
Stayed 2 nights in Jul 2025

2/10 Terrible

Peter

Travelled with family

Ignored

Brother in law passed away several days before our reunion at your hotel. Tried to cancel. Tried to contact the hotel directly but didn’t return our email or message. Tried to go thru hotels.com but hotel also ignored.
Stayed 4 nights in Jul 2025

10/10 Excellent

JEHANZEB

Stayed 1 night in Jul 2025

10/10 Excellent

Anele

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful Beautiful resort. This place is very kid friendly. They have many activities to keep the children engaged and entertained. It is very very clean. The breakfast buffet is to die for! Amazing choices. Love it.
Stayed 3 nights in Jul 2025

10/10 Excellent

Ma Jasmin

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This place was amazing and all of the staff were very helpful and pleasant. Felt bad for some of them because some of the tourists/guests were very rude towards the staff. Hope guests act accordingly towards the staff members. Overall, it was a pleasant stay. The facility and amenities were great. I had a lot of great photos. Will definitely recommend this place.
Stayed 3 nights in Jul 2025

10/10 Excellent

Kerry

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Excellent staff!
Stayed 2 nights in Jul 2025

10/10 Excellent

Lerma

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff are very welcoming. Amazing beach!!! Highly recommended!
Stayed 1 night in Jul 2025

8/10 Good

Elisabeth

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Lovely Hotel with Amazing staff

Had a few days with my daughter. Staff in the hotel are just amazing. Nothing is too much trouble for them and just super friendly. Loved the lobby bar and the music nightly. Nowhere ever felt too busy. Lovely hotel. We will definitely return.
Stayed 6 nights in Jul 2025

10/10 Excellent

Kulaya

Stayed 1 night in Jun 2025

8/10 Good

Marcus

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jun 2025

8/10 Good

Maria Imelda

Stayed 1 night in Jul 2025

10/10 Excellent

Francisco

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The Hotel is kind of showing its age on some small details, but that does not mean it is not a five star experience. Service is amazing and ALL the staffs are friendly and accommodating. Its a perfect place for a family vacation.
Stayed 5 nights in Jul 2025

10/10 Excellent

Emily

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2025

10/10 Excellent

Winston

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing place
Stayed 6 nights in Jun 2025

10/10 Excellent

Awida

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in May 2025

2/10 Terrible

Andreas

Travelled with partner
Disliked: Staff & service, amenities, property conditions & facilities
Terrible experience, never come back at the property. Management very bad . We pay the expensive rooms. After all we moved to Sheraton the 2nd night. Bad experience at Shangrila
Stayed 3 nights in Jun 2025

10/10 Excellent

ELVEZA

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jun 2025

2/10 Terrible

Sherry, NCD

Stayed 1 night in Jun 2025

10/10 Excellent

Sharon

Stayed 1 night in Jun 2025

6/10 Okay

Sam

Liked: Amenities
Disliked: Property conditions & facilities
Used to be a 5 star property but not anymore. This hotel needs a much needed upgrade other than that, the location is perfect especially if you have a family.
Stayed 4 nights in Jun 2025

8/10 Good

Bernadette, Corona

Travelled with family
Liked: Amenities
While it’s clear this resort was once a true 5-star destination, the rooms are ridiculously in need of major refurbishment. We stayed in a family deluxe room and a twin ocean view room on the 7th floor of the main wing and how embarrassing is it that their mattress boxes are threadbare in several areas. One of our rooms (7103) had a disgusting smell and a running toilet. Carpet in the hall and ornate wooden panels on the walls of the hallway need repair or replacement. The elevator doors and buttons were always smudged and never seemed to be wiped down. When it rained, a white foam appeared on the balcony floor. That being said, the staff, every single one of them, were amazing and exemplified true Filipino hospitality. Everyone repeats your order to ensure accuracy and requests were handled promptly. Other highlights were the Chi Spa, which we’d definitely come back for (shout out to Noemi, salamat po), the Ocean wing pool, beach area, and Tides buffet. I had asked about access to the Ocean wing pool as a main wing guest and was told by the operator that we could not use it but one of the Ocean wing guests we met at the beach let me know that we should be able to use it, so we tried and the staff there had no problems with us staying. It is a much nicer pool with a better view than the main pool. For those with young kids, the resort has tons of activities to keep them occupied. We would have definitely used the game room and playground a few years ago.
Stayed 3 nights in Jun 2025