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The Black Swan Lee - Lenox, an Ascend Collection Hotel

3.0 star property

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Photo gallery for The Black Swan Lee - Lenox, an Ascend Collection Hotel

Lake
Property video
Exterior
Lake
Free daily continental breakfast

Reviews

9.2 out of 10
Wonderful

Popular amenities

  • Parking included
  • Free Wi-Fi
  • Air-conditioning

Explore the area

View in a map
435 Laurel St, Lee, MA, 01238
  • Place, Housatonic River
    ‪17 min walk‬
  • Place, Wyndhurst Golf & Club
    ‪1 min drive‬
  • Place, Berkshire Mountain Country Store
    ‪2 min drive‬
  • Airport, Westfield, MA (BAF-Barnes Municipal)
    ‪40 min drive‬

Room options

View all photos for Lakeside Superior Room, 1 King bed

Lake view

Lakeside Superior Room, 1 King bed

9.8 out of 10
Exceptional
(6 reviews)
  • Lake view
  • 63 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Lakeside Deluxe Room, 1 King bed

Premium bedding, desk, laptop workspace, blackout curtains

Lakeside Deluxe Room, 1 King bed

9.4 out of 10
Exceptional
(29 reviews)
  • Lake view
  • 52 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Lakeside Deluxe Room, 2 Queen beds

Premium bedding, desk, laptop workspace, blackout curtains

Lakeside Deluxe Room, 2 Queen beds

9.4 out of 10
Exceptional
(21 reviews)
  • Lake view
  • 52 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Non Lakeside Superior Room, 2 Queen beds

Non Lakeside Superior Room, 2 Queen beds

Non Lakeside Superior Room, 2 Queen beds

9.4 out of 10
Exceptional
(9 reviews)
  • 56 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Non Lakeside Superior Room, 1 King bed

Non Lakeside Superior Room, 1 King bed

Non Lakeside Superior Room, 1 King bed

8.8 out of 10
Excellent
(3 reviews)
  • 56 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Room, 1 King Bed, Non Smoking (Roll-In Shower)

Premium bedding, desk, laptop workspace, blackout curtains

Deluxe Room, 1 King Bed, Non Smoking (Roll-In Shower)

9.0 out of 10
Wonderful
(2 reviews)
  • Lake view
  • 52 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Room, 2 Queen Beds, Non Smoking (Roll-In Shower)

Premium bedding, desk, laptop workspace, blackout curtains

Deluxe Room, 2 Queen Beds, Non Smoking (Roll-In Shower)

10.0 out of 10
Exceptional
(1 review)
  • Lake view
  • 52 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

View all photos for Non Lakeside Standard Room, 2 Double beds

Non Lakeside Standard Room, 2 Double beds

Non Lakeside Standard Room, 2 Double beds

9.4 out of 10
Exceptional
(33 reviews)
  • 45 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Non Lakeside Standard Room, 1 King bed

Non Lakeside Standard Room, 1 King bed

Non Lakeside Standard Room, 1 King bed

9.4 out of 10
Exceptional
(55 reviews)
  • 43 sq m
  • Sleeps 2
  • 1 King Bed

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About this property

The Black Swan Lee - Lenox, an Ascend Collection Hotel

This hotel features a restaurant, a 24-hour fitness center, and a 24-hour business center. Free continental breakfast, free WiFi in public areas, and free self parking are also provided. Additionally, coffee/tea in a common area, a microwave in a common area, and a business center are onsite.
The Black Swan Lee - Lenox, an Ascend Collection Hotel offers 52 accommodations with coffee/tea makers and hair dryers. Beds feature premium bedding. 42-inch LCD televisions come with premium cable channels. Bathrooms include shower/tub combinations.

This Lee hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and desk chairs, as well as phones; local and long-distance calls are complimentary (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided daily.

Recreational amenities at the hotel include a 24-hour fitness center.

Children under 17 years old are not allowed in the fitness facility without adult supervision. Guests under 17 years old are not allowed in the fitness facility.

The recreational activities listed below are available either on site or nearby; fees may apply.

The free breakfast at The Black Swan Lee - Lenox, an Ascend Collection Hotel gets good marks from our customers. During your stay, you'll be within walking distance of Berkshire Mountain Country Store. Free WiFi in public areas, free self parking, and a restaurant are available.
  • Free continental breakfast served daily
  • Free WiFi
  • Free self parking
  • Enjoy Indian cuisine while dining at Mint, Indian Lakeside Din
  • Amenities include a 24-hour business center, a meeting room, and a gift shop
  • Onsite recreation includes a 24-hour gym, motor boating, and kayaking
  • Guests really like the accommodations for the overall comfort and cleanliness
  • 8 minutes by car from Tanglewood Music Center and 12 minutes from National Shrine of the Divine Mercy
  • Dogs welcome for a fee (restrictions apply)
There's a restaurant on site. Free breakfast is served daily. A computer station is on site and WiFi is free in public spaces. Business amenities include a 24-hour business center and a meeting room. A 24-hour fitness center, a vending machine, and gift shops/newsstands are also featured at The Black Swan Lee - Lenox, an Ascend Collection Hotel. Limited free parking is available on a first-come, first-served basis.

Smoking is allowed in designated areas at this 3-star Lee hotel.

Guests are served free continental breakfast daily from 6:00 AM to 10:00 AM.
Mint, Indian Lakeside Din - This restaurant specializes in Indian cuisine and serves lunch and dinner. Guests can enjoy drinks at the bar.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Electric car charging station on site
  • Free self parking on site
  • RV/bus/lorry parking on site
  • Limited number of on-site self parking spaces per unit
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Free continental breakfast available daily 6:00 AM to 10:00 AM
  • A restaurant
  • Coffee and tea in common areas

Restaurants on site

  • Mint, Indian Lakeside Din

Things to do

  • 24-hour gym
  • Fishing
  • Kayaking
  • Motor boating
  • Personal motorised watercraft

Family friendly

  • In-room cot
  • In-room refrigerator
  • Laundry facilities

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Laundry facilities
  • Shared microwave
  • Vending machine
  • Water dispenser

Guest services

  • Housekeeping (daily)

Business services

  • 24-hour business centre
  • Computer station
  • Meeting room

Outdoors

  • In the mountains
  • On a lake
  • Picnic area

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 4 accessible parking spaces
  • Area rugs in room
  • Braille/raised signage
  • Front entrance ramp
  • Handrails in stairways
  • Hardwood flooring in room
  • Lever door handles
  • Smooth flooring in room
  • Tile flooring in room
  • Upper floors accessible by stairs only
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking
  • Wheelchairs on site

More

  • 2 floors
  • At least 80% lighting from LEDs
  • Banquet hall
  • Designated smoking areas (fines apply)
  • Eco-friendly cleaning products used
  • Water dispenser usage encouraged

Room amenities

Bedroom

  • Blackout drapes
  • Free cot
  • Premium bedding

Bathroom

  • Hair dryer
  • Private bathroom
  • Shampoo
  • Shower/bathtub combination
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 42-inch LCD TV with premium cable channels

Food and drink

  • Coffee/tea maker
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Bulk dispensers for toiletries
  • Connecting rooms available
  • Desk
  • Desk chair
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Free local calls
  • Free long-distance calls
  • Heating (climate-controlled)
  • Iron/ironing board
  • Laptop workspace
  • LED lighting
  • Phone
  • Window screens

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: anytime
Minimum check-in age: 21

Check-out

Check-out before 11 AM
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets: USD 50 per accommodation, per stay
  • Only dogs are allowed
  • Maximum 2 (weight limit: 55 lbs per pet)
  • Pets cannot be left unattended
  • Certain rooms only, restrictions apply
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation
  • Service animals are exempt from fees

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 17 years old or younger stays free, per registered adult, when using existing bedding.
  • Rollaway/extra beds are not available.
  • Free cribs (infant beds)!

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet fee: USD 50 per accommodation, per stay
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Tax ID - C0006791500
This property accepts credit cards, debit cards, and cash
Cashless transactions are available
Long-term renters welcome
This property uses eco-friendly cleaning products
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Choice)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • One child 17 years old or younger stays free, per registered adult, in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets are welcome in certain rooms only; other restrictions apply (please see the Fees section for related charges). To make arrangements for your pet, contact the property directly at the number on your booking confirmation.

Property is also known as

Black Swan Ascend Collection
Black Swan Ascend Collection Lee
Black Swan Inn Ascend Collection Hotel
Black Swan Inn Ascend Collection Hotel Lee
Black Swan Inn Lee
Black Swan Inn
Black Swan Lee
Hotel The Black Swan Inn, an Ascend Hotel Collection Member Lee
Lee The Black Swan Inn, an Ascend Hotel Collection Member Hotel
Hotel The Black Swan Inn, an Ascend Hotel Collection Member
The Black Swan Inn, an Ascend Hotel Collection Member Lee
Black Swan Inn an Ascend Collection Hotel
Black Swan
The Black Swan Inn Ascend Hotel Collection
The Black Swan Inn an Ascend Hotel Collection Member
The Black Swan Lee - Lenox, Ascend Hotel Collection Lee
The Black Swan Lee - Lenox, Ascend Hotel Collection Hotel
The Black Swan Lee - Lenox, Ascend Hotel Collection Hotel Lee

The Black Swan Lee - Lenox, an Ascend Collection Hotel Reviews

Reviews

9.2

Wonderful

Rating 10 - Excellent. 641 out of 1001 reviews
Rating 8 - Good. 260 out of 1001 reviews
Rating 6 - Okay. 71 out of 1001 reviews
Rating 4 - Poor. 20 out of 1001 reviews
Rating 2 - Terrible. 9 out of 1001 reviews

9.4/10

Cleanliness

9.4/10

Staff & service

8.6/10

Amenities

8.8/10

Property conditions & facilities

Reviews

10/10 Excellent

Ellen

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Very friendly and helpful woman at reception desk. Loved the Indian restaurant Mint right in the hotel.
Stayed 2 nights in Dec 2025

10/10 Excellent

Siobhan

Stayed 1 night in Dec 2025

10/10 Excellent

Ethan

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Room was clean and the staff was super friendly and helpful!
Stayed 1 night in Dec 2025

10/10 Excellent

JOHN

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Everything was awesome
Stayed 1 night in Nov 2025

8/10 Good

Melody

Liked: Cleanliness, staff & service, amenities
The room was immaculate and comfortable. Having an onsite restaurant (and a quality one at that!) was a definite plus. We were there in the cold of winter so the lakeview was just thst. We wojld considrr returning in warmer weather with the kids/ grandkids as the environment is family friendly.
Stayed 1 night in Dec 2025

10/10 Excellent

Meaghan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Really quiet, peaceful stay and beautiful spot for the money. Front desk staff so nice. No elevator to second floor so keep in mind if have accessibility issues/wheelchair user. Great view and gluten free menu options. Would stay again if in area. Was just passing through on way to medical appointment.
Stayed 1 night in Dec 2025

10/10 Excellent

Veronica

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Room was clean and had no smell/fragrance whatsoever except maybe a very slight wood smell. No air fresheners. No febreeze. No obnoxious laundry smells. Absolutely perfect. Staff was friendly, view of the lake was beautiful. Breakfast was okay to bad. All options were highly processed (except hard boiled eggs). Example: “syrup” was the Smuckers fake stuff, the cream cheese had unnecessary ingredients like manufactured citric acid, etc. Only protein options were I think hard boiled eggs and yogurt with sugar and flavoring and other ingredients. There were microwave breakfast sandwiches too I guess. If you have food sensitivities just plan on bringing your own or finding another place. They had a really big tea selection available all the time and you can buy refreshments including beer at the front desk. The restaurant was really good with a beautiful view and great service. Was able to take a bath, lots of places to hang wet hiking clothes. The area is beautiful. Highly recommend the roaring brook trail to Mount Greylock. Would stay again in a heartbeat. If you have mobility/strength needs, make sure you book a first floor room as there is no elevator.
Stayed 2 nights in Nov 2025

10/10 Excellent

David

Liked: Cleanliness, staff & service, amenities
It was all well cared for.
Stayed 3 nights in Dec 2025

10/10 Excellent

Lois

Liked: Cleanliness, amenities, property conditions & facilities
All of the above
Stayed 1 night in Nov 2025

10/10 Excellent

mark

Stayed 2 nights in Nov 2025

10/10 Excellent

Anshumala

Stayed 3 nights in Nov 2025

10/10 Excellent

Jessica

Stayed 4 nights in Nov 2025

10/10 Excellent

Paul

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Great service. Attentive staff. Great location. Rooms clean and comfortable. Thanks for another great stay!
Stayed 2 nights in Nov 2025

10/10 Excellent

Jason

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Nov 2025

10/10 Excellent

Keville

Liked: Cleanliness, amenities, property conditions & facilities
Love this place! Great rooms, view of the lake, Indian restaurant inside, and wonderful breakfast choices. We’ll be back.
Stayed 1 night in Nov 2025

10/10 Excellent

Heather L

Liked: Property conditions & facilities
Stayed 1 night in Nov 2025

10/10 Excellent

Tina

Stayed 2 nights in Oct 2025

10/10 Excellent

terri

Travelled with family, Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The room was nice, but wish we would have asked for the lake view. The breakfast area was really nice and they had good food. The coffee machine was available 24/7 and it made a pretty good mocha!
Stayed 1 night in Nov 2025

10/10 Excellent

Elisabeth

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
The staff was so kind and helpful and the rooms were clean and comfortable. This is now my go-to place to stay in the Berkshires!
Stayed 1 night in Nov 2025

8/10 Good

Kimberly

Liked: Cleanliness, staff & service, amenities
The view of the lake was great and we loked the location. The restaurant downstairs was great. The bed was hard and we didn't sleep well and the shower was horrible, the worst draining shower I've had in my life. Rooms are dated and decks could use repair.
Stayed 3 nights in Oct 2025

10/10 Excellent

Brandon

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was great, with a balcony and indoor fireplace. The lake was beautiful, renting a kayak and exploring made for a great morning. The surrounding areas made things even more enjoyable, providing great hiking and scenery
Stayed 3 nights in Oct 2025

8/10 Good

Marla

Liked: Cleanliness, staff & service, property conditions & facilities
Good for one night stay
Stayed 1 night in Oct 2025

8/10 Good

Mukund

Stayed 2 nights in Oct 2025

10/10 Excellent

Sarah, Taunton

Stayed 1 night in Nov 2025

8/10 Good

harold

Travelled with family
Disliked: Property conditions & facilities
Needs a room update for the the price you pay!
Stayed 2 nights in Oct 2025