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"Good location, very close to train station and everything in city centre. The room rate is reasonable and the staff are very helful. Rooms are good si ... " More

By a verified traveller on Sat 24 Dec 2016

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Hotel Description

Our customers tell us they enjoy Mercure Leicester The Grand Hotel's good location. During your stay, you're just a quick walk from De Montfort University. Free WiFi in public areas, a restaurant and breakfast (surcharge) are available. Free WiFi and LED TVs are available in all rooms.

  • All rooms offer 24-hour room service, LED TVs and desks
  • Free WiFi
  • Enjoy Italian cuisine while dining at Marcos New York Italian
  • Buffet breakfast served daily for a fee
  • Self-parking available for a fee
  • Amenities include free newspapers in the lobby, a front-desk safe and 10 meeting rooms
  • Guests speak favourably about the location and the helpful staff
  • Within a 15-minute walk of De Montfort University and University of Leicester

Classic Room

Bed Count 1 Double Bed Maximum Occupancy 2 Max
€55* Per night/room 24 Jan - 25 Jan

Privilege, Room

Bed Count 1 Double Bed Maximum Occupancy 2 Max

Room

Bed Count 1 Double Bed Maximum Occupancy 1 Max

Classic Room

Bed Count 1 Single Bed Maximum Occupancy 1 Max

Classic Room

Bed Count 2 Single Beds Maximum Occupancy 2 Max

Mercure Leicester The Grand Hotel ratings based on 9 verified reviews

Review Summary
3.2 out of 5 3.0 out of 5.0
Room cleanliness 3.0 out of 5.0
Service & staff 3.5 out of 5.0
Room comfort 3.0 out of 5.0
Hotel condition 2.5 out of 5.0

Guest reviews for Mercure Leicester The Grand Hotel

Everyone (6) Couples (2) Other (1)
1 out of 5
Room was terrible, old and run down. Carpet was bumpy all over, dirty curtains in the bathroom windows, the bathroom floor grimy..dirty grout...horrid dirty, old bathroom door at the corners - must be changed. To top it all off they have the heating on a timer so when we were ready to sleep it was off and cold they had to bring an extra duvet as Reception said they had no more portable heaters. At £118 for the night absolutely shocked at the amount of issues and the condition of the rooms. Appalling. If it wasn't a one night stay would've demanded my money back and gone elsewhere!

Posted by on 10 Nov 2019

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Comment from Hotel Management

20 Nov 2019 by Anjit

Dear Anonymous I am really sorry to hear that you did not enjoyed your stay with us. Thanks for sharing your concern with me. I will raise this with relevant department. Thanks Anjit

5 out of 5
Great stay and enjoyed the location and how convenient everything is

Posted by , from Leicester on 28 Sep 2018

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Comment from Hotel Management

4 Oct 2018 by Mercure Leicester

Dear Kita, We appreciate your feedback. Be assured that your feedback will be shared with team at the hotel. We hope to see you soon for another pleasant and hassle free stay. Kind Regards

2 out of 5
The hotel had no view and thus very claustrophobic - looked into a small courtyard with other rooms nearby... and it was the last room in the hotel so we had to walk far. after getting off the elevator............. would have liked to know some of this ahead of time before we booked

Posted by on 2 Sep 2017

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2 out of 5

Mercure

Decor.tired. Room noisy. Car park full due to an event but h hotel never gave prior warning. Whole place needs upgrading. Very disappointing given the price.

Posted by on 30 Aug 2017

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4 out of 5

Stylish hotel

Good location, very close to train station and everything in city centre. The room rate is reasonable and the staff are very helful. Rooms are good size and beds are comfortable. Bothrooms vet clean and nice

Posted by , from nottingham on 24 Dec 2016

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2 out of 5

Great location and nice staff let down dated room

Pros: Location and staff.
Cons: Condition of the rooms - they need to be modernised fully and checked for repairs!
Location: Right in the centre of town so go and explore!
The staff and location of the hotel are great, however I was surprised at the condition of the rooms that were meant to have been modernised recently as they felt very half way modernised. The room only had 3 plug outlets, 1 of which was caved into the hole in the wall and therefore un-uable as well as looking messy. The bathroom was very dated and shower was not very nice - I have never seen poor and not terribly clean looking shower curtains in a 4 star hotel... Its very pricey for what you get and I felt I was slightly ripped off by the room rate vs. the description on the booking listing and condition of the room.

Posted by , from London on 5 Sep 2016

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4 out of 5

A very nice Hotel

Very clean and tidy since the refurbishment but the only down side was the lighting in our room, not all of the spots lights were working and one was very insecure which made the room slightly darker then it needed to be. Shower head wasn't sercurly fixed to the wall but all in all a good room. They also stop serving coffee in the bar area from 11.30pm if you want a late cup of coffee you will have to make it I your room.

Posted by on 28 Jul 2015

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4 out of 5

overall service snd facilities

bad service and uncomfortable facilities overall comment is Bad and also worse administratin to have incorrect double charges.

Posted by on 30 Dec 2014

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5 out of 5

Perfect Stay

With onsite parking the stay started well and when you walk into the foyer you can see history everywhere. The Receptionists were fast, polite and informative and booking in took a few minutes. We had room on the 5th floor- a Skyroom. Bit difficult if we had taken my disabled mother there as the lift only goes to the 4th floor due to the age of the building so not sure how the Hotel would cope if you are disabled! However, when we got into our room everything was beautifully clean and well presented and the bathroom had a lovely double shower. The curtains were blackout and certainly did their job!! Evening meals looked quite expensive so we walked outside and within a few 100 yards either way meals can be bought- but it is a 4* Hotel so perhaps reasonable really! Now Breakfast is another story! Well worth every penny! Breakfast staff lovely and friendly, basically eat as much as you can- so I did and never ate for the rest of the day!! Overall- fantastic staff, fantastic room and fantastic stay. Would I stay again- definitely!! Thanks to all the staff!

Posted by on 26 Jun 2012

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About the Mercure Leicester The Grand Hotel

Location Granby Street, Leicester, England LE1 6ES

Property Features

There's a restaurant on site. Public spaces have free WiFi. There are 10 meeting rooms available. The business-friendly Mercure Leicester The Grand Hotel also features multilingual staff, complimentary newspapers in the lobby, and laundry facilities. Parking is available for a fee. This 4-star Leicester hotel is smoke free.

  • Dining venue
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff members are multilingual
  • Front desk safe
  • Wedding services available
  • Newspapers in lobby (free)
  • No smoking on site

Family Friendly Amenities

  • Free WiFi
  • Laundry facilities

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Self parking (surcharge)

Transport

  • Airport: Birmingham (BHX) (60.2 km / 37.4 mi)
  • Train station: Leicester Station (0.7 km / 0.4 mi)
  • Parking: Self parking available for a surcharge

Room Amenities

Guest accommodation at Mercure Leicester The Grand Hotel offers a hairdryer and free toiletries. 30-inch LED televisions come with digital channels. Bathrooms include a bath and shower. This Leicester hotel provides complimentary wireless Internet access. Housekeeping is offered on a daily basis and an iron/ironing board can be requested.

  • In-room dining (24 hours)
  • LED television
  • Digital channels
  • Bathtub or shower
  • Housekeeping (daily)
  • Hairdryer
  • Toiletries (free)
  • Iron and ironing board available
  • Desk
  • Ensuite bathroom
  • Connecting rooms available

Food & Drink

For a fee, guests can enjoy buffet breakfast on weekdays from 6:30 AM to 9:30 AM and at the weekend from 7:30 AM to 10:30 AM.

Marcos New York Italian – This restaurant specialises in Italian cuisine and serves breakfast, lunch and dinner.

24-hour room service is available.

Accessibility

If you have requests for specific accessibility needs, please note them in the special requests field on the booking page after selecting your room.

  • Wheelchair-accessible path of travel
  • Accessible bathroom
  • Roll-in shower
  • Wheelchair-accessible parking
  • In-room accessibility
  • Assistive listening devices available
  • Braille or raised signage

Hotel Policies

Check-in

  • Check-in time starts at 2 PM

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Pets

  • No pets allowed, but service animals are welcome

Policies

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card, debit card or cash deposit are required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed. Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card or debit card for incidental charges and government-issued photo identification are required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

  • No rollaway/extra beds available
  • No cots (infant beds) available
  • Only service animals are allowed
  • Debit cards

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: GBP 15.95 per person (approximately)
  • Self-parking fee: GBP 10.00 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Leicester Grand Hotel
  • Mercure Leicester Grand
  • Mercure Leicester Grand Hotel
  • Mercure Leicester Hotel Leicester
  • Mercure Leicester The Grand
  • Mercure Leicester The Grand Hotel Hotel
  • Mercure Leicester The Grand Hotel Leicester
  • Mercure Leicester The Grand Hotel Hotel Leicester

You should know

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Guests may experience noise disturbance due to nearby construction work.
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.