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Berkshires Untold

3.5 star property
VIP Access

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Photo gallery for Berkshires Untold

Lobby lounge
Property video
Lobby
Breakfast, dinner served; American cuisine, garden views
Lobby

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Free Wi-Fi
  • Air-conditioning
  • Breakfast available

Explore the area

View in a map
194 Pittsfield Rd, Lenox, MA, 01240
  • Place, Kennedy Park
    ‪11 min walk‬
  • Place, Pleasant Valley Wilderness Sanctuary
    ‪2 min drive‬
  • Place, Tanglewood Music Center
    ‪7 min drive‬
  • Airport, Pittsfield, MA (PSF-Pittsfield Municipal)
    ‪9 min drive‬
VIP Access
Curated for quality and service, VIP Access stays consistently receive our highest guest ratings.
  • Expect exceptional service
  • Extra savings and perks for BONUS+ members
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Room options

View all photos for Standard King

Standard King

Standard King

8.8 out of 10
Excellent
(54 reviews)
  • 24 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Two Double

Standard Two Double

Standard Two Double

8.4 out of 10
Very good
(18 reviews)
  • 24 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

View all photos for Deluxe Two King Suite

Deluxe Two King Suite | Living area

Deluxe Two King Suite

  • 50 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 King Beds and 1 Single Sofa Bed

View all photos for Premium King

Premium King

Premium King

  • 24 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

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Exterior
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  • Hot tub
  • Breakfast included
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4.6 out of 5, Wonderful, 1,014 reviews
The price is €89
includes taxes & fees
17 Mar - 18 Mar
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About this property

Berkshires Untold

This smoke-free lodge features a restaurant, a bar/lounge, and coffee/tea in a common area. Free WiFi in public areas and free self parking are also provided. Additionally, concierge services, a 24-hour front desk, and express check-in are onsite. Housekeeping is available on request.
Berkshires Untold offers 64 air-conditioned accommodations, which are accessible via exterior corridors and feature minibars and bathrobes. These individually decorated accommodations include desk chairs. Beds feature premium bedding. 39-inch Smart televisions come with digital channels and Netflix.

Bathrooms include showers, designer toiletries, complimentary toiletries, and hair dryers. Guests can surf the web using the complimentary wireless Internet access (speed: 50+ Mbps). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Change of towels and change of bedsheets can be requested. Housekeeping is provided on request.

The recreational activities listed below are available either on site or nearby; fees may apply.
Our customers tell us they can't get enough of the helpful staff at Berkshires Untold. During your stay, you'll be within walking distance of Kennedy Park. Free WiFi in public areas, free self parking, and a restaurant are available.
  • Free WiFi (speed: 50+ Mbps)
  • Free self parking and RV/bus/truck parking
  • Enjoy American cuisine and garden views while dining at The Club Room
  • Full breakfast served daily for a fee
  • Amenities include a terrace, a lobby fireplace, and coffee/tea in a common area
  • Guests have great things to say about the clean accommodations and the helpful staff
  • 6 minutes by car from Shakespeare and Company and 6 minutes from The Mount
  • Cats and dogs welcome for a fee
There's a restaurant on site. You can enjoy a drink at the bar/lounge. Public spaces have free WiFi. Berkshires Untold also features a terrace, coffee/tea in a common area, and concierge services. Self parking is free. A complete renovation of Berkshires Untold was completed in February 2023.

This 3.5-star Lenox lodge is smoke free.

For a fee, guests can enjoy full breakfast daily from 8:00 AM to 11:00 AM.
The Club Room - Overlooking the garden, this restaurant specializes in American cuisine and serves breakfast, dinner, and light fare. Guests can enjoy drinks at the bar. Reservations are required.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 50+ Mbps
  • Available in some public areas: Free WiFi

Parking and transport

  • Free uncovered self parking on site
  • Free RV/bus/lorry parking on site
  • Limited on-site self parking
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Daily full breakfast available 8:00 AM to 11:00 AM for a fee: USD 5 to 35 for adults and USD 5 to 25 for children
  • A bar/lounge
  • A restaurant
  • Coffee and tea in common areas
  • Couples/private dining
  • Private picnics

Restaurants on site

  • The Club Room

Things to do

  • Books

Conveniences

  • 24-hour front desk
  • Guidebooks
  • Water dispenser

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Housekeeping on request
  • Proposal/romance packages

Outdoors

  • Firepit
  • In a nature reserve
  • Outdoor furniture
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 3 accessible parking spaces
  • Area rugs in public areas
  • Area rugs in room
  • Hardwood flooring in public areas
  • Hardwood flooring in room
  • No lift
  • Smooth flooring in public areas
  • Smooth flooring in room
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking

More

  • 2 floors
  • Fireplace in lobby
  • Renovated entire property - February 2023
  • Smoke-free property
  • Traditional architecture

Room amenities

Bedroom

  • Blackout drapes
  • Premium bedding

Bathroom

  • Designer toiletries
  • Dressing gowns
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 39-inch smart TV with digital channels
  • Hulu
  • Netflix
  • Streaming services

Food and drink

  • Champagne service
  • Minibar

More

  • Access via exterior corridors
  • Air conditioning
  • Desk chair
  • Individual decor
  • Iron/ironing board
  • Laptop workspace

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Contactless check-in available
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before 11:00 AM
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
If you are planning to arrive after 11:00 PM please contact the property in advance using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets: USD 85 per accommodation, per stay
  • Only dogs and cats are allowed
  • Maximum 1 pets
  • Pets cannot be left unattended
  • Service animals are exempt from fees

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: USD 100 per accommodation, per stay

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for full breakfast: approximately USD 5 to 35 for adults, and USD 5 to 25 for children
  • Pet fee: USD 85 per accommodation, per stay
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a private host (a party not acting within their trade, business or profession). EU consumer law, including the right of withdrawal, will not apply to your booking. The cancellation policy set by the private host will cover your booking.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Safety features at this property include a fire extinguisher
Guests arriving after 11:00 PM must make advance arrangements by contacting the property using the information on the booking confirmation. Front desk staff will greet guests on arrival at the property.

Property is also known as

Berkshires Untold Lodge
Berkshires Untold Lenox
Berkshires Untold Lodge Lenox

Berkshires Untold Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 570 out of 868 reviews
Rating 8 - Good. 182 out of 868 reviews
Rating 6 - Okay. 75 out of 868 reviews
Rating 4 - Poor. 20 out of 868 reviews
Rating 2 - Terrible. 21 out of 868 reviews

9.6/10

Cleanliness

9.2/10

Staff & service

8.6/10

Amenities

9.2/10

Property conditions & facilities

Reviews

10/10 Excellent

Elizabeth

Liked: Cleanliness, staff & service, amenities
Lovely little elegant hotel. Beautiful well appointed rooms. Comfortable bed. Reasonably price. Great find.
Stayed 1 night in Dec 2025

6/10 Okay

Tugba

Liked: Cleanliness
I think restaurant was good but they have very limited resources, we ordered dessert and they couldn’t bring it for more than 30 mins later on we were told that they will not be able to bring it for another 30 mins. When I asked how about just ice cream for my son, they couldn’t bring that either which is unreasonable for that price. Nice looking building but poorly managed
Stayed 1 night in Oct 2025

6/10 Okay

Gabriel

Travelled with group
Liked: Cleanliness
Disliked: Staff & service
The room was nice and the main lobby area was beautiful during the brief moments we were able to enjoy it. However, despite booking a room block to celebrate my birthday, our group was made to feel very unwelcome throughout our stay. Staff interactions were consistently rude and confusing. We were told at one point that enjoying food by the fire in the lobby was perfectly fine, only to be later informed that bringing outside food into the space was a health code violation. Our group intentionally supported the hotel by spending over $1,000 on a large group dinner, yet we still felt as though our presence and our business were not valued. In addition, the walkway outside was extremely icy. A friend in our group fell quite badly, and when we notified staff immediately, the concern was shrugged off. Multiple unexpected charges were also added to rooms and had to be disputed. I don’t make accusations lightly, but the overall atmosphere left us feeling unwelcome in a way that was uncomfortable, especially for a diverse group. Unfortunately, based on this experience, I would not return to this hotel.
Stayed 2 nights in Dec 2025

10/10 Excellent

Madeleine

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
The rooms were clean and comfortable and the staff mostly friendly (the bartender one night was less-than-welcoming and kept trying to rush us out.) Would stay again!
Stayed 1 night in Dec 2025

10/10 Excellent

William

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Easiest check in and out. Great food in dining room.
Stayed 1 night in Dec 2025

6/10 Okay

Clara

Travelled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Amenities
The room was in good condition but not to our expectations. The beds were full size not queen. The bathroom door closed but the lock did not work. We left on Saturday for the day. I requested at the lobby which was beautiful in the morning for the room to be cleaned, beds made, new towels, and toilet paper. We arrived back in the room after 9:30 pm and found that the beds were not freshly made, garbage cans full, no toilet paper and no new towels. This was very disappointing. We went back to the lobby. I let the gentleman know there what happened and that I was upset. Nick, at the time was behind the bar. He went out of his way to go the room to empty the trash cans, provide toilet paper and new towels. We appreciated what Nick did for us. I hope this review helps to ensure improvement is made.
Stayed 2 nights in Nov 2025

6/10 Okay

Kyle

Liked: Cleanliness
Disliked: Amenities
Room was nice but it’s an old outdoor facing motel style building that was refurbished.
Stayed 1 night in Nov 2025

10/10 Excellent

Lynn

Stayed 1 night in Nov 2025

10/10 Excellent

Janine

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Nov 2025

6/10 Okay

Maura

Liked: Cleanliness, staff & service
The heat/air was very loud
Stayed 1 night in Nov 2025

4/10 Poor

Samantha

Stayed 1 night in Oct 2025

8/10 Good

Jennifer

Stayed 1 night in Oct 2025

6/10 Okay

christy

Business traveller
Liked: Cleanliness, room comfort
Disliked: Staff & service
impressively decors
Stayed 2 nights in Nov 2025

8/10 Good

Lisa

Stayed 1 night in Nov 2025

10/10 Excellent

Kim

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Enjoyed the Clubhouse before retiring in for the evening. Cozy, comfortable, and relaxing atmosphere.
Stayed 2 nights in Nov 2025

10/10 Excellent

Elizabeth, Meriden

Stayed 1 night in Nov 2025

6/10 Okay

Mark W.

Liked: Cleanliness, property conditions & facilities
The room was in good condition and the staff was very nice. As a business traveler, it was a bit shocking to have no coffee maker in the room! That means a lot - either for the first morning wake up or tea for the evening. Please do not say there is a restaurant for that - the charge for such mundane courtesies would be far more in a restaurant. The location was very good so that is a plus.
Stayed 1 night in Nov 2025

8/10 Good

abbie

Stayed 1 night in Oct 2025

6/10 Okay

Chris

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Honestly...upon arrival we were pretty shocked to find that it was in essence a motel, a very nice motel but a motel nonethless. The website, the photos and the marketing are great ....but designed to NOT let you see that it is a motel. I think they are making a mistake as they should simply be honest and say that they are an upmarket motel with a difference! That being said we did not want to stay in a motel. The bed was very comfortable though! Room is small and dark with a tiny window. Club room is very nice. Outdoor space is literally in the carpark.
Stayed 2 nights in Nov 2025

8/10 Good

thomas

Liked: Cleanliness, staff & service, amenities
Everything was clean and the staff were nice. However? I was told at check-in that rooms weren’t cleaned unless I requested it so I requested it for my 3 night stay but the room was only cleaned once.
Stayed 3 nights in Oct 2025

10/10 Excellent

Scott, Troy

Stayed 1 night in Nov 2025

10/10 Excellent

Justin

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff and the room was awesome!! Would definitely come again!
Stayed 2 nights in Oct 2025

8/10 Good

Laura

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Doesn’t look like much from the outside but it’s got a cute bar area, very cozy, and the dinner they serve is very good.
Stayed 1 night in Oct 2025

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities
This property was great for our weekend getaway. It is conveniently located
Stayed 2 nights in Oct 2025

8/10 Good

Rachael

Liked: Cleanliness, property conditions & facilities, room comfort
Plenty of parking, nice bar area, clean room
Stayed 2 nights in Oct 2025