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Berkshires Untold

3.5 star property
VIP Access

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Photo gallery for Berkshires Untold

Relax in a stylish space with a bar area, seating area, and large windows offering views of the outdoors.
Property video
Relax in a warm and inviting library with comfortable seating, a large bookshelf, and a cozy reading nook.
Relax in style with a plush sofa, wooden coffee table, and elegant chandelier.
Relax in a peaceful library with comfortable seating, bookshelves, and a large window.

Reviews

9.2 out of 10
Wonderful

Popular amenities

  • Breakfast available
  • Bar
  • 24/7 front desk
  • Air conditioning

Explore the area

Map
194 Pittsfield Rd, Lenox, MA, 01240
  • The Mount
    ‪7 min drive‬
  • Tanglewood Music Center
    ‪7 min drive‬
  • Bousquet Ski Area
    ‪10 min drive‬
  • Hudson, NY (HCC-Columbia County)
    ‪58 min drive‬
VIP Access
Curated for quality and service, VIP Access stays consistently receive our highest guest ratings.
  • Expect exceptional service
  • Extra savings and perks for BONUS+ members
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Room options

View all photos for Deluxe Two King Suite

Relax in a stylishly designed room with a comfortable seating area, neatly made bed, and a large window offering a view of the outdoors.

Deluxe Two King Suite

  • 50 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 King Beds and 1 Twin Sofa Bed

View all photos for Standard Two Double

Two single beds with white bedding and a nightstand with a lamp and telephone.

Standard Two Double

8.8 out of 10
Excellent
(16 reviews)
  • 24 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Standard King

Relax in a spacious room with a large bed, wooden headboard, and a comfortable desk area.

Standard King

8.8 out of 10
Excellent
(50 reviews)
  • 24 sq m
  • Sleeps 2
  • 1 King Bed

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About this property

Berkshires Untold

Lodge with free parking, in the vicinity of Shakespeare and Company
This smoke-free lodge features a restaurant, a bar/lounge, and coffee/tea in a common area. Free WiFi in public areas and free self parking are also provided. Additionally, concierge services, a 24-hour front desk, and express check-in are onsite. Housekeeping is available on request.
Berkshires Untold offers 64 air-conditioned accommodations, which are accessible via exterior corridors and feature minibars and bathrobes. These individually decorated accommodations include desk chairs. Beds feature premium bedding. 39-inch Smart televisions come with digital channels and Netflix.

Bathrooms include showers, designer toiletries, complimentary toiletries, and hair dryers. Guests can surf the web using the complimentary wireless Internet access (speed: 50+ Mbps). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Change of towels and change of bedsheets can be requested. Housekeeping is provided on request.

The recreational activities listed below are available either on site or nearby; fees may apply.
Our customers tell us they can't get enough of the helpful staff at Berkshires Untold. During your stay, you'll be within walking distance of Kennedy Park. Free WiFi in public areas, free self parking, and a restaurant are available.
  • Free WiFi (speed: 50+ Mbps)
  • Free self parking and RV/bus/truck parking
  • Enjoy American cuisine and garden views while dining at The Club Room
  • Full breakfast served daily for a fee
  • Amenities include a terrace, a lobby fireplace, and coffee/tea in a common area
  • Guests have great things to say about the clean accommodations and the helpful staff
  • 5 minutes by car from Shakespeare and Company and 6 minutes from The Mount
  • Cats and dogs welcome for a fee
There's a restaurant on site. You can enjoy a drink at the bar/lounge. Public spaces have free WiFi. Berkshires Untold also features a terrace, coffee/tea in a common area, and concierge services. Self parking is free. A complete renovation of Berkshires Untold was completed in February 2023.

This 3.5-star Lenox lodge is smoke free.

For a fee, guests can enjoy full breakfast daily from 8:00 AM to 11:00 AM.
The Club Room - Overlooking the garden, this restaurant specializes in American cuisine and serves breakfast, dinner, and light fare. Guests can enjoy drinks at the bar. Reservations are required.

Languages

English, French, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 50+ Mbps
  • Available in some public areas: Free WiFi

Parking and transport

  • Free uncovered self parking on site
  • Free RV/bus/lorry parking on site
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Daily full breakfast available 8:00 AM to 11:00 AM for a fee: USD 5 to 35 for adults and USD 5 to 25 for children
  • A bar/lounge
  • A restaurant
  • Coffee and tea in common areas
  • Couples/private dining
  • Private picnics

Restaurants on site

  • The Club Room

Things to do

  • Books

Conveniences

  • 24-hour front desk
  • Guidebooks
  • Water dispenser

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Housekeeping (on request)
  • Proposal/romance packages

Outdoors

  • Firepit
  • In a nature reserve
  • Outdoor furniture
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 3 accessible parking spaces
  • Area rugs in public areas
  • Area rugs in room
  • Hardwood flooring in public areas
  • Hardwood flooring in room
  • No lift
  • Smooth flooring in public areas
  • Smooth flooring in room
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking

More

  • 2 floors
  • Fireplace in lobby
  • Renovated entire property - February 2023
  • Smoke-free property
  • Traditional architecture

Room amenities

Bedroom

  • Blackout drapes
  • Premium bedding

Bathroom

  • Designer toiletries
  • Dressing gowns
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 39-inch smart TV with digital channels
  • Hulu
  • Netflix
  • Streaming services

Food and drink

  • Champagne service
  • Minibar

More

  • Access via exterior corridors
  • Air conditioning
  • Desk chair
  • Individual decor
  • Iron/ironing board
  • Laptop workspace

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Contactless check-in available
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before 11:00 AM
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
If you are planning to arrive after 11:00 PM please contact the property in advance using the information on the booking confirmation

Access methods

Staffed front desk

Pets

  • Pets: USD 85 per accommodation, per stay
  • Only dogs and cats are allowed
  • Maximum 1 pets
  • Pets cannot be left unattended
  • Service animals are exempt from fees

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: USD 100 per accommodation, per stay

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for full breakfast: approximately USD 5 to 35 for adults, and USD 5 to 25 for children
  • Pet fee: USD 85 per accommodation, per stay
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a private host (a party not acting within their trade, business or profession). EU consumer law, including the right of withdrawal, will not apply to your booking. The cancellation policy set by the private host will cover your booking.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Guests arriving after 11:00 PM must make advance arrangements by contacting the property using the information on the booking confirmation. Front desk staff will greet guests on arrival at the property.

Property is also known as

Life House Berkshires
Berkshires Untold Lodge
Berkshires Untold Lenox
Berkshires Untold Lodge Lenox

Berkshires Untold Reviews

Reviews

9.2

Wonderful

Rating 10 - Excellent. 463 out of 659 reviews
Rating 8 - Good. 120 out of 659 reviews
Rating 6 - Okay. 42 out of 659 reviews
Rating 4 - Poor. 16 out of 659 reviews
Rating 2 - Terrible. 18 out of 659 reviews

9.6/10

Cleanliness

9.4/10

Staff & service

8.6/10

Amenities

9.4/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Christian

Really nice
Stayed 1 night in May 2025

10/10 Excellent

Alice

Stayed 2 nights in May 2025

10/10 Excellent

Amanda

Stayed 2 nights in May 2025

8/10 Good

Katie

Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
This hotel looks exactly like the photos show. It had a great ambience and very quiet.
Stayed 2 nights in May 2025

10/10 Excellent

Marleine

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The bed was very comfortable and the area was quiet! A bit pricey but we made the reservation a bit late since this time of year is very busy in that area. I will definitely go back if needed.
Stayed 2 nights in Apr 2025

10/10 Excellent

paul

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Untold is a great hotel in the heart of the Berkshires. I will definitely b coming back Friendly staff and cozy restaurant on site We were able to book r stay 15 minutes b 4 r arrival. Thank goodness, we weren't sure at the time which hotel we wanted to stay at
Stayed 1 night in May 2025

10/10 Excellent

Truman

Liked: Cleanliness, staff & service, property conditions & facilities
Location
Stayed 1 night in Apr 2025

10/10 Excellent

William

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice, clean, modern feel. Easy casual check in.
Stayed 1 night in Apr 2025

2/10 Terrible

Emily

Stayed 1 night in Apr 2025

10/10 Excellent

Patricia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2025

10/10 Excellent

Leigh Anne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Beautiful & Affordable!

Excellent experience and gorgeous property! Will stay again next time we visit the Berkshires.
Stayed 1 night in Apr 2025

8/10 Good

Lilian

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
Very quiet and safe
Stayed 2 nights in Apr 2025

10/10 Excellent

Denise

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Loved the entire vibe of the property. Decor, ease of check in / out.
Stayed 1 night in Apr 2025

6/10 Okay

Patricia

Disliked: Staff & service, amenities
Stayed 1 night in Apr 2025

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2025

6/10 Okay

Jason Juan, Canandaigua

Travelled with family
Liked: Cleanliness
The property is new and shows promise, but unfortunately it lacks attention to several important details that significantly impacted our stay. We checked out around midnight and found the self check-in process to be functional, but not intuitive. The instructions provided were unclear and incorrect—we were assigned room 219 and told it was on the first floor, which it was not. There was no signage to help locate the stairs to the second floor, and at night, the room numbers were difficult to read. With no staff contact available during those hours, it made for a frustrating and exhausting experience. The room itself presented further challenges. The air conditioning unit was quite loud and installed so close to the bed that accessing the lamp light switch required physically climbing over the bed. The Apple TV device was loosely mounted, hanging from the television, and the main power switch for the room was unresponsive. While the bathroom appeared well-designed, there was a slight odor that detracted from the overall impression. I mentioned the lack of signage to the clerk during checkout, but have yet to receive any follow-up. I hope the management takes these comments constructively, as it would be unfortunate to see a well-priced, previously enjoyable option fall short due to easily addressable issues. At present, I do not plan to return, but I sincerely hope improvements are made, as the potential is certainly there.
Stayed 1 night in Apr 2025

10/10 Excellent

Nicole

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
This place is wonderful! Staff are friendly and super helpful.Extremely good value!
Stayed 1 night in Apr 2025

10/10 Excellent

Walter

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was an older motel, remodeled recently. It was a mini-vacation, a great place and great food.
Stayed 2 nights in Apr 2025

10/10 Excellent

Valerie

Liked: Cleanliness, staff & service, property conditions & facilities
Rooms are lovely, modern, new, including great bathroom. Love that they have TV streaming with many apps including Netflix, but much more. Rooms facing the highway hear the car noise, although it is not terrible. Absolutely great value for the price.
Stayed 1 night in Apr 2025

10/10 Excellent

Natalie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It is a great property, excellent vibe, very clean and the staff were wonderful. I loved everything about it. My only suggestion would be to see if the windows can be opened in order to get fresh air in the room. However we made do with the ac and heater which worked really well. We loved the place and would come back again.
Stayed 2 nights in Apr 2025

10/10 Excellent

Kathleen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Apr 2025

10/10 Excellent

Maria

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice area nice room cute place
Stayed 1 night in Apr 2025

10/10 Excellent

jessica

Stayed 1 night in Apr 2025

10/10 Excellent

Jessica

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Apr 2025

10/10 Excellent

Sarah

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is cozy and charming. The rooms are well-appointed. The staff was great. Easy check-in, check-out. The bar is well stocked and they offer free (real) coffee in the morning!
Stayed 1 night in Apr 2025