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SureStay by Best Western Lewiston Auburn Area

2.5 star property

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Photo gallery for SureStay by Best Western Lewiston Auburn Area

Free daily continental breakfast
Lobby
Exterior
Exterior
Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave

Reviews

8.2 out of 10
Very good

Popular amenities

  • Pet-friendly
  • Free Wi-Fi
  • Air-conditioning
  • Laundry room

Explore the area

View in a map
516 Pleasant St, Lewiston, ME, 04240
  • Place, Atrium Art Gallery, University of Southern Maine
    ‪13 min walk‬
  • Place, Bates College
    ‪6 min drive‬
  • Place, LL Bean Flagship Store
    ‪28 min drive‬
  • Airport, Portland, ME (PWM-Portland Intl. Jetport)
    ‪34 min drive‬

Room options

View all photos for Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave

Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave

Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave

8.6 out of 10
Excellent
(28 reviews)
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

8.8 out of 10
Excellent
(34 reviews)
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 Queen Bed, Accessible, Refrigerator & Microwave

Desk, laptop workspace, free WiFi, bed sheets

Standard Room, 1 Queen Bed, Accessible, Refrigerator & Microwave

8.0 out of 10
Very good
(2 reviews)
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed

View all photos for Standard Room, 1 Queen Bed, Accessible, Refrigerator & Microwave (Refrigerator & Microwave)

Desk, laptop workspace, free WiFi, bed sheets

Standard Room, 1 Queen Bed, Accessible, Refrigerator & Microwave (Refrigerator & Microwave)

7.0 out of 10
Good
(4 reviews)
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed

1 King Bed, Non-Smoking, Sofa, Work Desk, Microwave and Refrigerator

  • Sleeps 2

2 Queen Beds, Non-Smoking, Sofa, Work Desk, Microwave and Refrigerator

  • Sleeps 4

Accessible-1 Queen, Mobility Accessible, Bathtub, Grab Bar, Bathtub Chair, Microwave and Refrigerator, Non-Smoking

  • Sleeps 2

Accessible-1 Queen, Mobility Accessible, Roll in Shower, Sofa, Work Desk, Microwave and Refrigerator, Non-Smoking

  • Sleeps 2

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About this property

SureStay by Best Western Lewiston Auburn Area

A snack bar/deli, laundry facilities, and a 24-hour front desk are available at this smoke-free hotel. Free continental breakfast, free WiFi in public areas, and free self parking are also provided. Other amenities include ATM/banking services and a vending machine.
SureStay by Best Western Lewiston Auburn Area offers 62 accommodations with hair dryers. 43-inch flat-screen televisions come with cable channels. Rooms have partially open bathrooms. Bathrooms include shower/tub combinations.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and desk chairs, as well as phones; free local calls are provided (restrictions may apply). Housekeeping is provided daily.

Our customers tell us they can't get enough of the helpful staff at SureStay by Best Western Lewiston Auburn Area. During your stay, you'll be within walking distance of Atrium Art Gallery, University of Southern Maine. Enjoy features like free breakfast, free WiFi in public areas, and free self parking.
  • Free continental breakfast served daily
  • Free WiFi
  • Free self parking
  • Amenities include laundry facilities, an ATM, and a vending machine
  • Guests have great things to say about the helpful staff and the clean accommodations
  • 11 minutes by foot from Atrium Art Gallery, University of Southern Maine and a 3-minute drive from The Public Theater
  • Dogs welcome for a fee
There's a snack bar/deli on site. Free breakfast is served daily. Public spaces have free WiFi and wired Internet. SureStay by Best Western Lewiston Auburn Area also features a vending machine, laundry facilities, and an ATM. Free self parking is available. A complete renovation of SureStay by Best Western Lewiston Auburn Area was completed in May 2022.

This Lewiston hotel is smoke free.

Guests are served free continental breakfast daily.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi and wired internet

Parking and transport

  • Free self parking on site
  • Limited on-site self parking
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Free continental breakfast available daily
  • Snack bar/deli

Family friendly

  • In-room microwave
  • Laundry facilities
  • Mini-fridge
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • ATM
  • Laundry facilities
  • Vending machine

Guest services

  • Housekeeping (daily)

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 3 accessible parking spaces
  • Stair-free path to entrance
  • Upper floors accessible by stairs only
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible registration desk (91 centimetre high)
  • Wheelchair-accessible van parking

More

  • 2 floors
  • Built in 1990
  • Renovated entire property - May 2022
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • 43-inch flat-screen TV with cable channels

Food and drink

  • Microwave
  • Mini-fridge

More

  • Air conditioning (climate-controlled)
  • Desk
  • Desk chair
  • Free local calls
  • Laptop workspace
  • Phone

Policies

Check-in

Check-in time starts at 3:00 PM
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before 11 AM
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools
This property allows guests 18 or over to check in with valid military ID.

Access methods

Staffed front desk

Pets

  • Pets: USD 30 per pet, per day
  • Only dogs are allowed
  • Service animals are exempt from fees

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children 17 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Breakage deposit: USD 100.00 per stay

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet fee: USD 30 per pet, per day
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards, and cash
Cashless transactions are available
Safety features at this property include a carbon monoxide detector, a fire extinguisher, and a smoke detector
This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Children 17 years old and younger stay free in the same room as the parent or guardian when using existing bedding.

SureStay by Best Western Lewiston Auburn Area Reviews

Reviews

8.2

Very good

Rating 10 - Excellent. 220 out of 472 reviews
Rating 8 - Good. 131 out of 472 reviews
Rating 6 - Okay. 54 out of 472 reviews
Rating 4 - Poor. 37 out of 472 reviews
Rating 2 - Terrible. 30 out of 472 reviews

8.4/10

Cleanliness

8.4/10

Staff & service

7.4/10

Amenities

7.8/10

Property conditions & facilities

Reviews

10/10 Excellent

George

Stayed 1 night in Jan 2026

2/10 Terrible

Jimi

Business traveller
Disliked: Cleanliness, amenities, property conditions & facilities
They have cockroaches and did not refund my money. Never will stay and definitely don't recommend!
Stayed 2 nights in Jan 2026

4/10 Poor

Beth, Piney Flats

Travelled with family
Disliked: Amenities, property conditions & facilities
Very disappointed in this stay! During check-in requested to be on the first floor due to a recent surgery, was accommodated but found the 1st floor had many permanent residents living at hotel- too many kids, felt like a daycare center. Then we got moved to the 2nd floor, unfortunately we exchanged the kid noises for weed smells? The hotel had signs everywhere, explaining no weed permitted, but it was evident nobody was listening!!! While parking there must of been a domestic dispute happening because there was a truck revving its engine several times to make a point to somebody- I think hotel management had to go regulate that situation … all in all, I’d hard pass on this hotel if you have the chance. I gave 2 stars for the clean room, that was the best part!
Stayed 1 night in Jan 2026

10/10 Excellent

Nieema

Stayed 1 night in Jan 2026

8/10 Good

Cynthia

Travelled with family
Liked: Cleanliness, staff & service
Room isn’t anything fancy but provides everything you need. Would be nice to have two sitting chairs instead of one always having to sit on the desk chair. Brought clean towels everyday. Will be staying there again. Decent room, fair price.
Stayed 3 nights in Dec 2025

8/10 Good

Alley, DRACUT

Stayed 1 night in Nov 2025

10/10 Excellent

Mandy

Stayed 7 nights in Dec 2025

10/10 Excellent

Debbie

Travelled with group
Liked: Cleanliness
Very clean. Nice stay!
Stayed 1 night in Dec 2025

4/10 Poor

Pat

Travelled with family
Disliked: Property conditions & facilities
Hotel was dank and outdated.
Stayed 1 night in Aug 2025

10/10 Excellent

Cynthia

Liked: Cleanliness, staff & service, amenities
Yes, very
Stayed 1 night in Nov 2025

8/10 Good

Russell

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nothing was outstanding, but everything was perfectly fine. Convenient to highways, with plenty of parking. Would not hesitate to stay here again.
Stayed 2 nights in Sep 2025

10/10 Excellent

Jessica

Very clean and spacious. Has all the amenities needed - iron, fridge, microwave, etc.
Stayed 1 night in Nov 2025

10/10 Excellent

Donna

Travelled with family
Liked: Cleanliness, amenities
Very clean
Stayed 2 nights in Nov 2025

6/10 Okay

PAUL

Travelled with family
Disliked: Amenities, property conditions & facilities
Room is dated, TV didn’t work right, bathroom door didn’t close all the way. Furniture is poor quality and poor shape.
Stayed 1 night in Nov 2025

10/10 Excellent

Cynthia

Stayed 1 night in Nov 2025

10/10 Excellent

Augustine

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Need beef as bacon and etc
Stayed 3 nights in Nov 2025

10/10 Excellent

Anthony

Stayed 1 night in Nov 2025

10/10 Excellent

Dawn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean, comfortable, convenient location, friendly service.
Stayed 1 night in Nov 2025

10/10 Excellent

Virginia E

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
I was impressed by the cleanliness of the room, the comfort of the bedding, and all for a very reasonable price. I really wasn’t expecting it to be this nice. I will be looking for more hotels of this chain.. truly excellent.
Stayed 1 night in Nov 2025

10/10 Excellent

Anita

Stayed 1 night in Oct 2025

4/10 Poor

Joao

Stayed 4 nights in Oct 2025

10/10 Excellent

Madeleine

Liked: Cleanliness, amenities, property conditions & facilities
All was well
Stayed 1 night in Oct 2025

10/10 Excellent

Zoran, Vancouver

Liked: Cleanliness, amenities, property conditions & facilities
Very good! We enjoyed it! Thank you!
Stayed 1 night in Aug 2025

6/10 Okay

Hallie

Stayed 1 night in Oct 2025

8/10 Good

Daniel

Stayed 3 nights in Sep 2025