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Best Western Richmond Hotel

2.5 star property

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Photo gallery for Best Western Richmond Hotel

Indoor pool
Free daily buffet breakfast
Exterior
Lobby
Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave (2nd Floor)

Reviews

7.0 out of 10
Good

Popular amenities

  • Hot tub
  • Pool
  • Gym
  • Housekeeping
  • Laundry
  • Breakfast included

Explore the area

View in a map
100 Eastern Bypass, Richmond, KY, 40475
  • Place, Eastern Kentucky University
    ‪17 min walk‬
  • Place, EKU Center for the Arts
    ‪3 min drive‬
  • Place, Lake Reba
    ‪12 min drive‬
  • Airport, Lexington, KY (LEX-Blue Grass)
    ‪39 min drive‬

Room options

View all photos for Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

7.8 out of 10
Good
(31 reviews)
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave (2nd Floor)

Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave (2nd Floor)

Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave (2nd Floor)

  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 1 King Bed, Accessible, Refrigerator & Microwave

Standard Room, 1 King Bed, Accessible, Refrigerator & Microwave

Standard Room, 1 King Bed, Accessible, Refrigerator & Microwave

7.0 out of 10
Good
(2 reviews)
  • Sleeps 2
  • 1 King Bed

Similar properties

Exterior
Clarion Pointe Richmond North near University
  • Breakfast included
  • Parking included
  • Free WiFi
  • Air conditioning
4.2 out of 5, Very good, 879 reviews
The price is €71
includes taxes & fees
16 Nov - 17 Nov
Clarion Pointe Richmond North near University

About this property

Best Western Richmond Hotel

Hotel in Richmond with free breakfast and a 24-hour fitness center
This smoke-free hotel features an indoor pool, a 24-hour fitness center, and a 24-hour business center. Free buffet breakfast, free WiFi in public areas, and free self parking are also provided. Other amenities include a conference center, a hot tub, and coffee/tea in a common area.
Best Western Richmond Hotel offers 141 air-conditioned accommodations with coffee/tea makers and hair dryers. Guests can make use of the in-room refrigerators and microwaves. Bathrooms include bathtubs or showers and complimentary toiletries.

LCD televisions come with cable channels. Business-friendly amenities include desks along with free local calls (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided daily.

An indoor pool and a hot tub are on site. Other recreational amenities include a 24-hour fitness center.

Children under 17 years old are not allowed in the fitness facility without adult supervision. Guests under 17 years old are not allowed in the fitness facility.

Our customers tell us they can't get enough of the helpful staff at Best Western Richmond Hotel. During your stay, you'll be within walking distance of Cinemark At Richmond Centre. Free breakfast, free WiFi in public areas, and free self parking are available.
  • Free buffet breakfast served daily
  • Free WiFi and wired Internet in some public areas
  • Free self parking
  • Take a swim in the indoor pool or soak in the hot tub
  • Amenities include free lobby newspapers, a front-desk safe, and a 24-hour business center
  • Onsite recreation includes a 24-hour gym
  • Guests have great things to say about the helpful staff and the clean accommodations
  • Within a 15-minute walk of Cinemark At Richmond Centre and Richmond Centre Mall
Best Western Richmond Hotel offers its guests an indoor pool, a hot tub, and a 24-hour fitness center. A computer station is on site, and both WiFi and wired Internet are free in public spaces. Business amenities include a 24-hour business center and a meeting room. Free breakfast is served daily. Event space at this hotel measures 2314 square feet (215 square meters) and includes a conference center. The business-friendly Best Western Richmond Hotel also features a vending machine, coffee/tea in a common area, and complimentary newspapers in the lobby. Free self parking is available.

This Richmond hotel is smoke free.

Guests are served free buffet breakfast on weekdays from 6:30 AM to 9:30 AM and on weekends from 6:30 AM to 10:00 AM.

Property amenities

Internet

  • Available in all rooms: WiFi
  • Available in some public areas: Free WiFi and wired internet

Parking and transport

  • Free self parking on site
  • RV/bus/lorry parking on site
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Free buffet breakfast available 6:30 AM to 9:30 AM on weekdays and 6:30 AM to 10:00 AM on weekends
  • Coffee and tea in common areas

Things to do

  • 24-hour gym
  • Hot tub
  • Indoor pool

Family friendly

  • In-room microwave
  • In-room refrigerator
  • Indoor pool

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)

Business services

  • 24-hour business centre
  • Computer station
  • Conference centre (2,314 square foot of space)
  • Meeting room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Braille/raised signage
  • Handrails in stairways
  • Stair-free path to entrance
  • Upper floors accessible by stairs only
  • Visual fire alarm
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible pool
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible spa
  • Wheelchair-accessible van parking

More

  • 1 building
  • 2 floors
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Bathtub or shower
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Towels provided

Entertainment

  • LCD TV with cable channels

Food and drink

  • Coffee/tea maker
  • Microwave
  • Refrigerator

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Free local calls
  • Iron/ironing board

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: 3:00 AM
Early check-in subject to availability
Early check-in is available for a fee
Late check-in subject to availability
Minimum check-in age: 21

Check-out

Check-out before 11 AM
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
Cashless transactions are available
Safety features at this property include a carbon monoxide detector and a smoke detector
This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western)
Masks are required at the property for guests without COVID-19 vaccination
Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Pool access available from 7:00 AM to 11:00 PM.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

Property is also known as

Best Western Holiday Plaza
Best Western Holiday Plaza Hotel
Best Western Holiday Plaza Hotel Richmond
Best Western Holiday Plaza Richmond
Best Western Richmond
Best Richmond Hotel Richmond
Best Western Richmond Hotel Hotel
Best Western Richmond Hotel Richmond
Best Western Richmond Hotel Hotel Richmond

Best Western Richmond Hotel Reviews

Reviews

7.0

Good

Rating 10 - Excellent. 285 out of 1001 reviews
Rating 8 - Good. 303 out of 1001 reviews
Rating 6 - Okay. 153 out of 1001 reviews
Rating 4 - Poor. 128 out of 1001 reviews
Rating 2 - Terrible. 132 out of 1001 reviews

7.2/10

Cleanliness

8.2/10

Staff & service

6.4/10

Amenities

6.8/10

Property conditions & facilities

6.6/10

Eco-friendliness

Reviews

4/10 Poor

Leisa

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Aug 2025

8/10 Good

Jennifer

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Good place for an overnight stay

Lovely hotel. Conveniently located. My room looked to have been recently renovated. I would have given 5 stars but the bathroom was very small and needed better lighting.
Stayed 1 night in Aug 2025

2/10 Terrible

Holly

Disliked: Cleanliness, staff & service, property conditions & facilities
Absolutely the worst place ever ! Should be condemned and shut down . I didn’t even and up staying there because the room looked like “Bates Motel “ and I felt very unsafe and uncomfortable being in the area with the room in the condition it was in .
Stayed 1 night in Jul 2025

8/10 Good

Stacy

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
They are undergoing renovations which is clearly stated when you check in. The floors are beautiful and can tell it will be amazing when completed
Stayed 1 night in Jul 2025

2/10 Terrible

Steve

Disliked: Cleanliness, property conditions & facilities
The receptionist was nice enough, but the area and room were awful. Parking lot was filthy and I'm pretty sure a drug deal was going on. The door wouldn't open properly. The smell in the hallway was terrible. Once we entered our room, there was a hole in the floor and bugs in the corner. Looked like it hadn't been swept. I've stayed in some budget motels, but I did not feel safe here.
Stayed 1 night in Jul 2025

2/10 Terrible

Amanda

Disliked: Cleanliness
Stayed 1 night in May 2025

2/10 Terrible

Khristina

Travelled with family
Disliked: Property conditions & facilities
Stayed 1 night in Jul 2025

6/10 Okay

Francis Sherwin, Angus

Travelled with family and small children
Liked: Staff & service
Disliked: Property conditions & facilities
It was under renovation and the property was a mess. Bfast was good.
Stayed 1 night in Jul 2025

2/10 Terrible

Anthony

Disliked: Cleanliness, staff & service, property conditions & facilities
This is a property undergoing major renovation with the shoddiest materials and workmanship imaginable. If you want a lobby that's a construction site, open electrical boxes in your room, etc., go ahead and stay here. Otherwise, keep away.
Stayed 1 night in Jul 2025

2/10 Terrible

Victoria

Travelled with family, Travelled with family and small children, Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
We booked the hotel through Expedia. We drive 3 hours to the hotel. We walk in and the floors are all ripped up, concrete floors are literally torn up, walls are unpainted with wallpaper ripped from places, a random man was just played out on the lobby couch playing on his phone while the receptionist was missing in action, said random man had to go find her. We get to our room and there’s a hole in the floor that my boyfriend fell through. When he fell through, it shorts the wires and the breaker flipped and we lost power to the entire room. The room had not been cleaned. When we confronted the from desk lady, Von(?), she said she knew about the hole in the floor! She put us in another room but it was just as bad. The beds were hard as rocks. She was hateful to the very nice man from Expedia when he called and refused us a refund and told the man from Expedia to tell me to call back and talk to her manager Carla in the morning. Don’t worry, Von, I will be. Hopefully she’s better at her job than you are at yours. If your hotel is under construction, literally HAZARDOUS, make your guests aware before they drive 3 hours. Now I’m out $100 and had to come to another BETTER hotel for the SAFETY of my own family! This is BOT Expedia's fault!! This is soley the hotels! Expedia was not made aware that they were under construction but they are now and so is the Better Business Bureau.
Clearly the hole in the floor and you can tell the floor hasn’t been swept.
Stayed 1 night in Jul 2025

2/10 Terrible

Russell

Stayed 1 night in Jun 2025

2/10 Terrible

Michele

Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Jun 2025

10/10 Excellent

Audra

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The renovations are apparent. My room was newly remodeled and nicely appointed.
Stayed 1 night in Jun 2025

4/10 Poor

Brittani

Stayed 1 night in Jun 2025

8/10 Good

Grace

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2025

2/10 Terrible

Jordan

Travelled with family, Business traveller
Disliked: Cleanliness, amenities, property conditions & facilities
Broken keypads around the building - people were propping external doors open with rocks. The pool and hot tub were both down for renovations which was not mentioned before booking this room. broken tv in the room. Air conditioner in room worked well.
Stayed 2 nights in Jun 2025

10/10 Excellent

Lonnie

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Car broke down and hotel was convenient
Stayed 1 night in Jun 2025

10/10 Excellent

James

Very friendly and respectful
Stayed 1 night in Jun 2025

2/10 Terrible

Rosetta

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The only good thing about it was the room was big
Stayed 1 night in Jun 2025

4/10 Poor

Megan

Travelled with family
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Staff friendly and helpful. The hotel is being remodled,so there are repairs going on everywhere. We were in a already remodel room and kept falling on the foot sized hole in the middle of the room,wall holes with exposed wires also. The whole place is in a horrible state of disrepair. Also there was a old dirty washcloth hanging from the shower curtain.
Stayed 1 night in Jun 2025

6/10 Okay

Verified traveller

Business traveller

Average at best

The room was typical. There was construction next door tha started early in the morning. Other guests were loud and obnoxious. Oblivious to anyone else staying there.
Stayed 4 nights in Jun 2025

2/10 Terrible

Jasvir

Travelled with family
Disliked: Cleanliness, property conditions & facilities
Worst hotel .. plumbing issues. Toilet want flushing.. just stay away
Stayed 1 night in Jun 2025

4/10 Poor

Gregory

Travelled with family
Liked: Cleanliness, room comfort
Disliked: Staff & service, property conditions & facilities
Stayed 2 nights in Jun 2025

10/10 Excellent

Anthony

Stayed 1 night in May 2025

2/10 Terrible

Grace

Disliked: Cleanliness, amenities, property conditions & facilities
Left the property with bug bites all over my legs. The beds look like they are from the 80’s. Holes in the wall in bed room. Shower rod was disconnected from the wall. Couldn’t event get out door open. Went to breakfast and there were bugs everywhere. Long story short I would not recommend at all.
Stayed 1 night in May 2025