Bed sheets stains, ignorant breakfast staff who threw up eggs in a terrible state on a plate which took 10 minutes to make. Room was cold at night!
No heating in room and when we rang about this which was 4 times it wasn't sorted..we were just told sorry when we checked out..not acceptable
The hotel is in a very central location. And the food was excellent
Staff very obliging and friendly (except for the manager who walks around very sour looking and does not greet the customers). Excellent food and music in the bar.
Excellent customer service, receptionist was so friendly, room was lovely clean and spacious
Very please with our one night stay, would stay again, reception staff very friendly & efficient. Room was really lovely. Didn’t eat @ hotel so can’t comment on the bar or restaurant.
The effort of making Christmas very special for children was the highlight of our stay. Front desk staff were unusually unhelpful, they gave us the wrong room for a start, didn't explain how to operate the elevator with the card and gave no info about hotel facilities or timetables.
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