When I checked in, the front desk clerk was not there. I rang the bell several times. After about 15 min, I had to call the hotel to get him up there. The room was clean, however, there were bed bugs!! The website said there was a hot tub, but there wasn't and the pool was drained and shut down. Website also showed pics of breakfast, but it was not the same hot breakfast. When we checked out, there was a big icy patch in the front of the main entrance, and no salt down. The front desk clerk was on his phone the whole time and didn't seem to care if anyone slipped and fell or not. Overall, I will NEVER stay at Quality Inn again!!