2/10 Terrible
Jamie
Business traveller, Travelled with pets
13 Mar 2025
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The woman at the front desk was incredibly rude. She was chatting for some time with someone before waiting on me to check in, and no apology for the wait. I advised her I had a dog and needed to pay that fee (knowing the hotel accepted pets was the reason for booking). She told me it would be a $75 fee, which I was aware of. She then charged me $100. I was so tired I didn’t realize until after getting to my room. I called the front desk from my room phone (which was filthy) to inquire, there was no answer. I had received a text to my personal cell phone from the hotel asking how the room was (not sure if automated or not). I texted back my confusion regarding the charge. No reply. About 10 minutes later I called the front desk from my work cellphone and she answered. She told me the $100 was the charge for incidentals, and that if nothing as wrong, I would receive a refund for the $25 difference. I’ve put cards down for incidentals, it’s never only been $25, and there’s usually like $1 charge for the hold. Doesn’t make sense. Will dispute if necessary.
Bathroom was filthy, there was someone’s fake eyelash on the floor.
Jamie
Stayed 1 night in Mar 2025