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Randolph Hotel Liverpool/Syracuse/Airport West, Trademark

3.0 star property

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Photo gallery for Randolph Hotel Liverpool/Syracuse/Airport West, Trademark

Exterior
Free daily continental breakfast
Property amenity
Hypo-allergenic bedding, down duvets, desk, laptop workspace
Lobby sitting area

Reviews

6.6 out of 10

Popular amenities

  • Breakfast included
  • Free airport shuttle
  • Pet-friendly
  • Parking included
  • Free Wi-Fi
  • Air-conditioning

Explore the area

View in a map
441 Electronics Pkwy, Liverpool, NY, 13088
  • Place, Onondaga Lake Park
    ‪15 min walk‬
  • Place, Hopkins Road County Park
    ‪16 min walk‬
  • Place, Lake Onondaga
    ‪16 min walk‬
  • Airport, Syracuse, NY (SYR-Hancock Intl.)
    ‪6 min drive‬

Room options

View all photos for Room, 1 King Bed, Non Smoking

Hypo-allergenic bedding, down duvets, desk, laptop workspace

Room, 1 King Bed, Non Smoking

  • Sleeps 4
  • 1 King Bed

View all photos for Room, 2 Double Beds, Non Smoking

Hypo-allergenic bedding, down duvets, desk, laptop workspace

Room, 2 Double Beds, Non Smoking

  • Sleeps 4
  • 2 Double Beds

View all photos for Deluxe Room, 1 King Bed, Non Smoking

Hypo-allergenic bedding, down duvets, desk, laptop workspace

Deluxe Room, 1 King Bed, Non Smoking

  • Sleeps 4
  • 1 King Bed

View all photos for Deluxe Room, 2 Double Beds, Non Smoking

Hypo-allergenic bedding, down duvets, desk, laptop workspace

Deluxe Room, 2 Double Beds, Non Smoking

  • Sleeps 4
  • 2 Double Beds

View all photos for Suite, 1 Double Bed, Non Smoking (1 Bedroom, Parlor Suite)

Hypo-allergenic bedding, down duvets, desk, laptop workspace

Suite, 1 Double Bed, Non Smoking (1 Bedroom, Parlor Suite)

  • 1 bedroom
  • Sleeps 1
  • 1 Double Bed

View all photos for Room, 1 Double Bed, Mobility Accessible, Non Smoking (Bathtub Grab Bars)

Hypo-allergenic bedding, down duvets, desk, laptop workspace

Room, 1 Double Bed, Mobility Accessible, Non Smoking (Bathtub Grab Bars)

  • Sleeps 2
  • 1 Double Bed

View all photos for Room, 1 Double Bed, Hearing Accessible, Non Smoking (Bathtub Grab Bars)

Hypo-allergenic bedding, down duvets, desk, laptop workspace

Room, 1 Double Bed, Hearing Accessible, Non Smoking (Bathtub Grab Bars)

  • Sleeps 2
  • 1 Double Bed

View all photos for Room, 1 Double Bed, Mobility Accessible, Non Smoking (Roll-in Shower)

Hypo-allergenic bedding, down duvets, desk, laptop workspace

Room, 1 Double Bed, Mobility Accessible, Non Smoking (Roll-in Shower)

  • Sleeps 2
  • 1 Double Bed

King Room - Non-Smoking

  • Sleeps 4

2 Double Beds, Deluxe Room, Non-Smoking

  • Sleeps 4

Deluxe King Room-Non-Smoking

  • Sleeps 4

1 Double Bed, Mobility/Hearing Accessible Room, Bathtub W/Grab Bars, Non-Smoking

  • Sleeps 2

2 Double Beds, Non-Smoking

  • Sleeps 4

1 Double Bed, Hearing/Mobility Accessible Room, Roll-in Shower, Non-Smoking

  • Sleeps 2

1 Double Bed, Mobility Accessible Room, Bathtub W/ Grab Bars, Non-Smoking

  • Sleeps 2

View all photos for 1 Double Bed, 1-Bedroom, Suite, Non-Smoking

Hypo-allergenic bedding, down duvets, desk, laptop workspace

1 Double Bed, 1-Bedroom, Suite, Non-Smoking

  • Sleeps 1

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About this property

Randolph Hotel Liverpool/Syracuse/Airport West, Trademark

Suburban hotel with a 24-hour fitness center and free breakfast
A 24-hour fitness center, a 24-hour business center, and a microwave in a common area are available at this smoke-free hotel. Free continental breakfast is provided, as well as free WiFi in public areas, free self parking, and a free airport shuttle. Additionally, a business center, conference space, and a 24-hour front desk are onsite. Housekeeping is available on request.
Randolph Hotel Liverpool/Syracuse/Airport West, Trademark offers 198 air-conditioned accommodations with hair dryers and irons/ironing boards. Beds feature down comforters. A pillow menu is available. Premium cable television is provided. Bathrooms include shower/tub combinations and complimentary toiletries.

Guests can surf the web using the complimentary wired and wireless Internet access (speed: 25+ Mbps). Business-friendly amenities include desks and desk chairs, as well as phones; free local calls are provided (restrictions may apply). Housekeeping is offered on request and hypo-allergenic bedding can be requested.

Recreational amenities at the hotel include a 24-hour fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

During your stay at Randolph Hotel Liverpool/Syracuse/Airport West, Trademark, you'll be within walking distance of Hopkins Road County Park. Enjoy features like free breakfast, free WiFi in public areas, and free self parking.
  • Free continental breakfast served daily
  • Free WiFi (speed: 25+ Mbps) and wired Internet
  • Free self parking
  • RV/bus/truck parking available for a fee
  • Amenities include a 24-hour business center, 3 meeting rooms, and conference space
  • Onsite recreation includes a 24-hour gym
  • Just a 5-minute drive from Destiny USA and 8 minutes from Syracuse University
  • Free airport, train station, and shopping center shuttle service
  • Pets welcome for a fee
A computer station is on site, and both WiFi and wired Internet are free in public spaces. Business amenities include a 24-hour business center and 3 meeting rooms. Free breakfast is available daily. Event space at this hotel measures 30000 square feet (2700 square meters) and includes conference space. An area shuttle within 3 miles and a roundtrip airport shuttle (available 24 hours) are free. A 24-hour fitness center, a vending machine, and multilingual staff are also featured at the business-friendly Randolph Hotel Liverpool/Syracuse/Airport West, Trademark. Self parking is free.

This 3-star Liverpool hotel is smoke free.

Guests are served free continental breakfast on weekdays from 6:30 AM to 9:30 AM and on weekends from 7:00 AM to 10:30 AM.

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • In-room WiFi speed: 25+ Mbps
  • Available in some public areas: Free WiFi and wired internet

Parking and transport

  • Electric car charging station on site
  • 24-hour free return airport shuttle on request
  • Free area shuttle up to 3 miles
  • Free 24-hour train station pick-up and drop-off shuttle
  • Train station shuttle on request
  • Free bus station shuttle
  • Free shopping centre shuttle
  • Free uncovered self parking on site
  • RV/bus/lorry parking (surcharge) on site
  • Limited on-site self parking
  • Wheelchair-accessible parking available
  • Onsite parking includes off-street options

Food and drink

  • Free continental breakfast available 6:30 AM to 9:30 AM on weekdays and 7:00 AM to 10:30 AM on weekends

Things to do

  • 24-hour gym
  • TV in common areas

Family friendly

  • Free area shuttle
  • In-room cot
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Shared microwave
  • Vending machine

Guest services

  • Housekeeping on request
  • Multilingual staff
  • Wedding services

Business services

  • 24-hour business centre
  • 3 meeting rooms
  • 30,000 square feet of conference space
  • Computer station

Outdoors

  • In a state park
  • Outdoor furniture

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible airport shuttle
  • Accessible bus station shuttle
  • Accessible train station shuttle
  • Braille/raised signage
  • Lever door handles
  • Lift
  • Pool hoist on site
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk

More

  • 1 building
  • 7 floors
  • Ballroom
  • Banquet hall
  • Fireplace in lobby
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Down comforter
  • Free cot
  • Hypo-allergenic bedding
  • Pillow menu

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Shower/bathtub combination
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • 43-inch TV with premium cable channels

Food and drink

  • Restaurant dining guides

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Desk chair
  • Free local calls
  • Heating
  • Iron/ironing board
  • Laptop workspace
  • Phone
  • Soundproofed rooms
  • Window screens

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 2:00 AM
Early check-in subject to availability
Early check-in is available for a fee
Late check-in subject to availability
Late check-in fee
Minimum check-in age: 21

Check-out

Check-out before 11:00 AM
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

This property offers transfers from the airport, train station, and bus station; to arrange pick-up, guests must contact the property 48 hours prior to arrival, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
The credit card used to book the reservation must be presented by the cardholder at check-in along with matching photo identification, and other arrangements must be coordinated with the property prior to arrival
Information provided by the property may be translated using automated translation tools

Renovations and closures

The following facilities or services will be unavailable from September 24 2025 to March 31 2026 (dates subject to change):
  • Swimming pool
The following facilities are closed on Monday, Thursday, Friday, Saturday, and Sunday:
  • Bar/lounge
  • Dining venue(s)
  • Indoor pool
The following facilities are closed on Tuesday and Wednesday:
  • Bar/lounge
  • Dining venue(s)
  • Fitness facility
  • Indoor pool

Access methods

Staffed front desk

Pets

  • Pets: USD 25.00 per pet, per day (maximum USD 500.00 per stay)
  • Service animals are exempt from fees

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for USD 15.00 per day.
  • Free cribs (infant beds)!

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet fee: USD 25.00 per pet, per day (maximum USD 500.00 per stay)
  • Service animals are exempt from fees
  • Early check-in is available for a fee (subject to availability)
  • Late check-in fee
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: USD 15.00 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Cashless transactions are available
Long-term renters welcome
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, and outdoor lighting
This property affirms that it follows the cleaning and disinfection practices of Count on Us (Wyndham)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Randolph Hotel Liverpool/Syracuse/Airport West, Trademark offers transfers from the airport, train station, and bus station. Please contact the property at the number on the booking confirmation 48 hours prior to arrival with your arrival details. Front desk staff will greet guests on arrival at the property. The credit card used when booking the reservation must be presented by the cardholder at check-in along with matching photo ID. Other arrangements must be coordinated with the property prior to arrival.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Holiday Inn 37
Holiday Inn 37 Hotel
Holiday Inn 37 Hotel Syracuse-Liverpool-Exit
Holiday Inn Syracuse-Liverpool-Exit 37
Holiday Inn Syracuse-Liverpool-Exit 37 Hotel
Ramada by Wyndham Liverpool/Syracuse
Holiday Inn Syracuse Liverpool Exit 37
Trademark Collection by Wyndham Liverpool/Syracuse
Holiday Inn Syracuse Liverpool Exit 37 an IHG Hotel
Randolph House Hotel, Trademark Collection by Wyndham Hotel
Randolph House Hotel, Trademark Collection by Wyndham Liverpool

Randolph Hotel Liverpool/Syracuse/Airport West, Trademark Reviews

Reviews

6.6
Rating 10 - Excellent. 253 out of 1005 reviews
Rating 8 - Good. 212 out of 1005 reviews
Rating 6 - Okay. 202 out of 1005 reviews
Rating 4 - Poor. 171 out of 1005 reviews
Rating 2 - Terrible. 167 out of 1005 reviews

7.0/10

Cleanliness

7.6/10

Staff & service

6.0/10

Amenities

6.4/10

Property conditions & facilities

Reviews

10/10 Excellent

Kristine, Bombay

Stayed 1 night in Nov 2025

10/10 Excellent

Alejandro

Stayed 1 night in Oct 2025

8/10 Good

Sarmin

Travelled with family
Liked: Cleanliness, staff & service, amenities
The pool was closed for maintenance and the breakfast wasn’t good. On the other hand the room was clean and the staff were friendly.
Stayed 3 nights in Nov 2025

6/10 Okay

Connor

Business traveller
Liked: Staff & service, property conditions & facilities
Stayed 3 nights in Nov 2025

6/10 Okay

Michelle

Travelled with family
Liked: Staff & service, amenities
Staff is super nice!! Hotel has the makings to be a great hotel!! They need to have their hot water fixed and heat. As we had neither. Otherwise staff was super nice, room was clean.
Stayed 1 night in Nov 2025

8/10 Good

Andre

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Cool
Stayed 1 night in Nov 2025

4/10 Poor

Rongrong

Travelled with family
Disliked: Staff & service, property conditions & facilities
Our toilet didn’t flush, after we reported, no one bothers coming over and fixing it. In addition, we spotted an empty car with its light on in the parking lot, and reported it to the front desk. They simply said “thank you and we will notify the owner”. Didn’t bother asking the plate number and the model and color of the car. When we finished dinner and came back, still the same situation with that poor car.
Stayed 1 night in Oct 2025

6/10 Okay

Pamela

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean room, comfy bed. Breakfast not so good. Often waiting for food and coffee.
Stayed 3 nights in Nov 2025

6/10 Okay

Timothy

Liked: Cleanliness, property conditions & facilities
It's a warm clean place to sleep. There was okay internet, and no hot water.
Stayed 1 night in Nov 2025

4/10 Poor

Jamar

Disliked: Amenities
1. The front desk agent loudly called out my room # 2. They didn’t have proper heat in the room and refused to give me anything else other than the space heater 3. I had stink bugs and lady bugs crawling on the walls and ceiling 4. I called the front desk 10 times (literally) and ultimately had to come downstairs just to see 2 agents standing there while the phone was ringing
Lady Bug and that’s just one of a few
Stink bug Friends one of a few in the room
All the heat they offered during 30 degree weather
Stayed 1 night in Oct 2025

10/10 Excellent

Ssohibou

Liked: Cleanliness, amenities, property conditions & facilities
Everything was great
Stayed 1 night in Nov 2025

6/10 Okay

jill

Travelled with group
Disliked: Amenities, property conditions & facilities
Sketchy place
Stayed 2 nights in Oct 2025

2/10 Terrible

andrew

Disliked: Cleanliness, amenities
The front desk was nice. Management was horrible. Almost everything about the room was wrong. I would suggest you find someplace to pay a little bit more for this is the third time of stayed here and they haven’t got it right anytime I asked for a refund and I was told because I booked through hotels.com that I couldn’t get a refund but little did I know because I did the pay at the hotel part. I did actually pay through the hotel not one bit of management is ever called me back to ask about how horrible my state was or anything to give me a refund.
Stayed 1 night in Nov 2025

8/10 Good

Patrick

Stayed 1 night in Nov 2025

10/10 Excellent

Dong

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy parking , clean room and staff are friendly
Stayed 2 nights in Oct 2025

8/10 Good

MARJORIE

Stayed 3 nights in Nov 2025

10/10 Excellent

Aaron

Liked: Cleanliness, property conditions & facilities
Nice!
Stayed 1 night in Nov 2025

8/10 Good

Gary

Liked: Cleanliness, staff & service, property conditions & facilities
The rooms were nice but there was no microwave or refridgerator. It looks like they are still addingthem to the rooms as I saw a lot of them stacked up. Maybe it is still a work in progress. The staff was good, breakfast better than most places, and in general a good place to stay. I would stay there again.
Stayed 5 nights in Nov 2025

4/10 Poor

Kameelah

Disliked: Property conditions & facilities
There was no heat in the room I stayed in. I had to bring a personal heater. I also asked for the sheets on the bed to be changed because I have a toddler who makes messes. They told me that couldn't be done. So the whole rest of my stay I had dirty sheets that I basically begged them to change.
Stayed 5 nights in Oct 2025

8/10 Good

karen

Stayed 1 night in Oct 2025

6/10 Okay

Devin

Liked: Cleanliness
Disliked: Amenities
Stayed 1 night in Oct 2025

2/10 Terrible

Brian

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Nothing went well. First room didn't have heat, just space heaters, 2nd room same thing, third room same thing. Wake up the next morning and no hot water in the entire hotel. We checked out and found a new hotel. Ridiculous!!!
Stayed 2 nights in Oct 2025

8/10 Good

Ekaterina

Liked: Cleanliness
It was ok for the price
Stayed 1 night in Oct 2025

2/10 Terrible

Dakadra

Disliked: Property conditions & facilities
There was no heat in the rooms
Stayed 2 nights in Oct 2025

2/10 Terrible

Terra

Travelled with partner
Disliked: Cleanliness, property conditions & facilities
Room was totally outdated , the headboard was ripped and ran down . Wasn’t the cleanest , they don’t answer the phone at the front desk at all . Dogs barking all night next room over .
Stayed 1 night in Nov 2025