2/10 Terrible
Tina
5 May 2025
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Unacceptable
I dont know what happened to this LaQuinta Inn. The LaQuinta brand has always been a sure thing as far as a good choice for a nice clean hotel stay. This LaQuinta is terrible. There were several other people complaining as well. The staff was very nice and tried to accomodate to the best of their ability, but you could tell, they were taxed with not enough help. Our initial room's toilet did not work. They moved us to the room next door. We were tired and hungry by then and so we left for awhile. Upon returning, we wanted to go for a swim, but the pool was filthy, there were dirty towels lying around and there was no hot tub as advertised. We did not get to enjoy a nightly swim and hot tub as anticipated, so went to bed. The next morning we discovered we had no hot water to shower with. We were told we could move again to another room for our shower. We did move, only to find the bathroom was less than clean, but we showered anyway. We went to check out and asked to speak to a manager as we felt we deserved a refund on our stay after this unsettling ordeal. We were told the manager was out of town but they would have her call. No one ever called us. We are very disappointed that a LaQuinta was operating this way. The poor guy behind the counter was trying to take care of complaints, get the breakfast out, and whatever else was going on. Finally another person came to help. This was totally unacceptable for a $150 hotel stay.
Tina
Stayed 1 night in May 2025
