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Holiday Inn Express London by IHG

3.0 star property

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Photo gallery for Holiday Inn Express London by IHG

Free daily continental breakfast
Lobby lounge
Lobby
Exterior
Standard Room, 2 Queen Beds

Reviews

7.8 out of 10
Good

Popular amenities

  • Pool
  • Housekeeping
  • Gym
  • 24/7 front desk
  • Laundry

Explore the area

View in a map
100 Holiday Trl Ne, London, OH, 43140
  • Place, Madison Lake State Park
    ‪11 min drive‬
  • Place, Hollywood Casino
    ‪20 min drive‬
  • Place, Ohio State University
    ‪29 min drive‬
  • Airport, Columbus, OH (CMH-John Glenn Columbus Intl.)
    ‪41 min drive‬

Room options

View all photos for Standard Room

In-room safe, desk, iron/ironing board, free WiFi

Standard Room

9.0 out of 10
Wonderful
(4 reviews)
  • 28 sq m
  • Sleeps 2
  • 1 King Bed OR 1 Queen Bed

View all photos for Standard Room, 2 Queen Beds

Standard Room, 2 Queen Beds | Room amenity

Standard Room, 2 Queen Beds

8.4 out of 10
Very good
(29 reviews)
  • 28 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 1 King Bed

Standard Room, 1 King Bed

Standard Room, 1 King Bed

8.2 out of 10
Very good
(20 reviews)
  • 28 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Accessible (Mobility, Accessible Tub)

Standard Room, 1 King Bed, Accessible (Mobility, Accessible Tub)

Standard Room, 1 King Bed, Accessible (Mobility, Accessible Tub)

7.8 out of 10
Good
(6 reviews)
  • 28 sq m
  • Sleeps 2
  • 1 King Bed

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About this property

Holiday Inn Express London by IHG

Hotel in London with free breakfast and a fitness center
This smoke-free hotel features an indoor pool, a fitness center, and a business center. Free continental breakfast, free WiFi in public areas, and free self parking are also provided. Other amenities include laundry facilities, a 24-hour front desk, and a front-desk safe.
Holiday Inn Express London by IHG offers 61 accommodations with safes and coffee/tea makers. LCD televisions come with satellite channels. Bathrooms include showers and hair dryers.

Guests can surf the web using the complimentary wireless Internet access (speed: 100+ Mbps (good for 1–2 people or up to 6 devices)). Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Housekeeping is provided daily.

Recreational amenities at the hotel include an indoor pool and a fitness center.
Our customers tell us they can't get enough of the helpful staff at Holiday Inn Express London by IHG. Free breakfast, free WiFi in public areas, and free self parking are available.
  • Free continental breakfast served daily
  • Free WiFi (speed: 100+ Mbps (good for 1–2 people or up to 6 devices))
  • Free self parking
  • Take a swim in the indoor pool
  • Amenities include a front-desk safe, a business center, and laundry facilities
  • Onsite recreation includes a gym
  • 21 mi (33.8 km) from Greater Columbus Convention Center and 23.4 mi (37.6 km) from Ohio State University
Holiday Inn Express London by IHG offers its guests an indoor pool and a fitness center. Public spaces have free WiFi. You'll find a business center on site. Free breakfast is available daily. A vending machine, multilingual staff, and laundry facilities are also featured at the business-friendly Holiday Inn Express London by IHG. Self parking is free.

This 3-star London hotel is smoke free.

Guests are served free continental breakfast daily from 6 AM to 9:30 AM.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 100+ Mbps (good for 1–2 people or up to 6 devices)
  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site

Food and drink

  • Free continental breakfast available daily 6 AM to 9:30 AM

Things to do

  • Gym
  • Indoor pool

Family friendly

  • In-room refrigerator
  • Indoor pool
  • Laundry facilities

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Safe at front desk
  • Vending machine

Guest services

  • Housekeeping (daily)
  • Multilingual staff

Business services

  • Business centre

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Lift
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible registration desk

More

  • 2 floors
  • At least 10% of profits reinvested in community and sustainability
  • No plastic drinking straws
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • LCD TV with satellite channels

Food and drink

  • Coffee/tea maker
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Desk
  • Free local calls
  • Iron/ironing board
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 2 PM; Check-in end time: anytime
Minimum check-in age: 21

Check-out

Check-out before 11 AM
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Breakage deposit: USD 50.00 per stay

We've listed all charges provided to us by the property.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Cashless transactions are available
This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Holiday Inn Express Hotel London
Holiday Inn Express London
London Holiday Inn Express
Holiday Inn Express London City England
Holiday Inn Express London City Hotel London
Holiday Inn London City
Holiday Inn Express London Hotel
Holiday Inn Express London-Newbury Park Hotel London
Holiday Inn Express London-Newbury Park England

Reviews

Holiday Inn Express London by IHG Reviews

7.8

Good

8.2/10

Cleanliness

8.4/10

Staff & service

8.0/10

Amenities

7.8/10

Property conditions & facilities

8.0/10

Eco-friendliness
Rating 10 - Excellent. 253 out of 680 reviews
Rating 8 - Good. 231 out of 680 reviews
Rating 6 - Okay. 104 out of 680 reviews
Rating 4 - Poor. 54 out of 680 reviews
Rating 2 - Terrible. 38 out of 680 reviews

Reviews

2/10 Terrible

Samuel, Middletown

Travelled with partner
Liked: Staff & service
Disliked: Property conditions & facilities
Certainly over priced and over rated. Probably artificially boosted rating. Worn out aisle carpet and room carpet. Bathroom sink was clogged on check-in ( Front office person came and fixed). Bathroom is the narrowest I ever had. Water had rust smell and taste. So didn’t take bath. Breakfast substandard. (Namesake breakfast but quality lacking for the $158/ per night charged. Don’t go by star rating. Expedia I trusted but I won’t go by their ratings. Overall a poor overnight stay. I have stayed at much better hotels on highway side at much cheaper price.
Stayed 1 night in Jul 2025

10/10 Excellent

Letisha

Stayed 3 nights in Jul 2025

8/10 Good

Subash

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A nice place to stay.
Stayed 1 night in Jul 2025

10/10 Excellent

Matthew

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2025

2/10 Terrible

Terrance

Stayed 2 nights in Jul 2025

6/10 Okay

Doug

Liked: Cleanliness, room comfort
Advertised nice breakfast but only offered pancakes & cereal
Stayed 1 night in Jul 2025

2/10 Terrible

Kabir

Disliked: Cleanliness, staff & service, property conditions & facilities
Front desk charged me extra deposit but at the checkout time I was told that it will be refunded to my card but they never did that. I called they said it will be done 3 days but it wasn’t.
Stayed 1 night in Jul 2025

6/10 Okay

Sujit, North York

Travelled with family and small children
Holiday Inn seriously needs to review whom they grant licenses to operate. We were given a substandard room that was supposed to be disabled-friendly but turned out to be quite the opposite. Imagine having a shower with no tap—just a direct stream—making it impossible to test whether the water is hot or cold. If you’re traveling with kids, definitely avoid this room. While I was checking in, the front desk staff was already being scolded over the phone by another guest because their TV wasn’t working. The hotel only serves a cold breakfast—mostly sugary cereals. Imagine starting your day with a sugar burst. If their kitchen equipment isn’t working, the least they could do is serve something basic like boiled eggs. But even that wasn’t available. Overall, a waste of money. You’re better off paying a little more to stay somewhere closer to Columbus with better facilities.
Stayed 1 night in Jul 2025

6/10 Okay

Verified traveller

Travelled with family
Liked: Property conditions & facilities, room comfort
Disliked: Staff & service

Bad Breakfast, Loud HVAC, and Bugs

We were very disappointed with our recent stay. One of the main reasons we chose this property was the advertised hot breakfast included with our stay. The photos showed omelets and a variety of warm, freshly prepared options. Unfortunately, when we arrived, there was a sign stating the oven was out of order, and no hot breakfast or substitute was available. Instead, we were offered unappetizing bagels and a non-functioning baby pancake maker. It felt misleading and not at all in line with what was shown when booking. In addition to the breakfast issue, the HVAC system in our room was extremely loud, making it difficult to get a good night's sleep. To top things off, we found a large spider in the bathroom, which added to our discomfort. Overall, this stay did not meet our expectations, and we felt let down by both the amenities and the condition of the room.
Stayed 1 night in Jul 2025

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Not great, not terrible

The staff was very nice. In our room, the TV remote didn't work (it controlled the volume and power, but couldn't change the channels). Also, after walking around in our for 20 minutes without shoes, my clean socks became quite dirty. On a positive note, the staff were helpful with extra pillows and blankets. For the buffet breakfast, oatmeal and pancakes were the only hot foods, because the oven wasn't working. That eliminated 80% of our breakfast options. Overall, the property is decent, in safe surroundings. With just a few small repairs and attention to detail, they will be very good.
Stayed 1 night in Jul 2025

6/10 Okay

Brielle

Travelled with group
Liked: Cleanliness, staff & service
Breakfast was very limited.
Stayed 1 night in Jul 2025

8/10 Good

Ashley

Stayed 1 night in Jul 2025

8/10 Good

sandra

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean and comfortable. The phone plugs did not work.
Stayed 1 night in Jul 2025

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2025

4/10 Poor

Rachel

Business traveller, Travelled with partner
Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
Super small bathroom, and shower door wouldn't stay closed, resulting in water all over the floor beyond the towel I had put down and creating a slip and fall hazard. 3rd floor front desk was amazing, the one at checkout not so much.
Stayed 1 night in Jul 2025

6/10 Okay

Diana, Orland Park

Travelled with family
Disliked: Property conditions & facilities
The room smelled like mildew and the pool looked disgusting. Everything was run down and smelled. The sheets were clean but the mattress was sunken in so bad in the middle it needed to be just tossed and replaced. If you’re looking for a last minute one night stay and have no other options stay here. But if you have options for a better stay for same price or a little more, just go somewhere else.
Stayed 1 night in Jun 2025

4/10 Poor

Sara

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
This stay didn’t go ask intended from the time we walked in and saw the filthy pool we had booked in hopes to use was out of service. The hallway walls were deteriorating in certain areas. The rooms door safety latch didn’t lock, which is unnerving and there was garbage on the floor from the last occupants as well. Breakfast was an option of cold breads, bagels, cereal etc as their kitchen was down, this is another reason we booked this hotel. We were very disappointed in the end result but the staff was all friendly and helpful.
Stayed 1 night in Jul 2025

4/10 Poor

lee

Business traveller
Next to several truck stops. Window blinds were filthy
Stayed 1 night in Jun 2025

10/10 Excellent

patrick

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Well done

Nice clean rooms. Comfortable beds. Good AC. Excellent breakfast.
Stayed 1 night in Jun 2025

10/10 Excellent

Brandy

Stayed 1 night in Jun 2025

6/10 Okay

Patricia

Lovely and great breakfast
Stayed 1 night in Jun 2025

10/10 Excellent

Timothy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2025

10/10 Excellent

Karen

Liked: Cleanliness, staff & service, property conditions & facilities
Was great except they have very little parking when I arrived the slots were full and I have to park in the lawn
Stayed 2 nights in Jun 2025

2/10 Terrible

Misty

Travelled with group
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wasn’t clean, bedding had red stains it wasn’t a happy stay.
Stayed 1 night in Jun 2025

6/10 Okay

Jim

Business traveller
Liked: Cleanliness, staff & service, amenities
Friendly staff, way over priced for the night. Room was clean and nicely upgraded, but needed routine maintenance like drains, TV remote, blinds not working. Coffee pot would have been nice if we had coffee and cups to go with it.
Stayed 1 night in Jun 2025