"The location is amazing. So close to everything. The staff were fantastic. Friendly and so so helpful. The food was brilliant too. The rooms were date ... " More
17 Jan 2024 by Selim Atias
Dear Candice,Thank you for taking the time to share your feedback. We regret to hear that your experience fell short of expectations, as indicated by your rating. As part of the Leonardo chain, we're excited to announce our refurbishment plans, set to commence by the end of this year. These enhancements are aimed at providing a superior product and improved facilities. We hope to have the opportunity to welcome you back in the future to experience our renewed offerings.Selim AtiasSenior Guest Relations ManagerThe Dilly Hotel 21 Piccadilly London W1J 0BH
26 Mar 2024 by Selim Atias
Dear Adrian,Thank you for your generous 4/5 review. We're thrilled to hear you enjoyed your stay with us. Your feedback is invaluable and will be used to refine our services further. We are committed to aiming for that perfect score on your next visit!Yours sincerely,Selim AtiasSenior Guest Relations ManagerThe Dilly Hotel 21 Piccadilly London W1J 0BH
5 Jan 2024 by Selim Atias
Dear Janne, Thank you for your positive 4/5 rating. We are glad you had a pleasant stay and appreciate your feedback. It helps us identify areas for improvement to enhance our guest experiences.We are looking forward to hosting you again and making your next visit even better.Yours sincerely,Selim AtiasSenior Guest Relations ManagerThe Dilly Hotel 21 Piccadilly London W1J 0BH
8 Jan 2024 by Selim Atias
Dear Arlind, Thank you for your generous 4/5 review. We're thrilled to hear you enjoyed your stay with us. Your feedback is invaluable and will be used to refine our services further. We are committed to aiming for that perfect score on your next visit!Yours sincerely,Selim AtiasSenior Guest Relations ManagerThe Dilly Hotel 21 Piccadilly London W1J 0BH
20 Nov 2023 by Selim Atias
Dear Alexander,Thank you for taking the time to provide feedback on your recent stay with us. We sincerely apologize for the issues you encountered, particularly with the air conditioning and the service at the breakfast room.Your comfort is our priority, and we regret that the air conditioning in your room was not functioning as expected, leading to discomfort due to the heat. Please be assured that our maintenance team has been notified and will address this issue promptly to prevent such occurrences in the future.Regarding your experience in the breakfast room, we are disappointed to hear about your encounter with the staff member on duty on November 17th. This does not reflect the high standard of hospitality we strive to provide. We will be conducting an internal review and necessary training to ensure our team delivers a welcoming and professional service at all times.We value your patronage and would like to rectify this situation. If you would be willing to discuss this further, we would appreciate the opportunity to regain your trust and offer a more satisfactory experience on your next visit.Please feel free to reach out to me directly for any assistance or if you wish to discuss this matter further.We hope to have the opportunity to welcome you back and provide the quality of service you rightfully expect and deserve.Yours sincerely,Selim Atias Senior Guest Relations Manager The Dilly Hotel 21 Piccadilly London W1J 0BH
The following facilities are closed on Sunday, Monday and Tuesday:
There's a restaurant on site. You can enjoy a drink at the bar/lounge. Business amenities include a business centre and 6 meeting rooms. WiFi is free in public spaces. Event space at this hotel measures 8181 square feet (760 square metres) and includes conference space. A health club, tour or ticket assistance, and multilingual staff are also featured at the luxury The Dilly. This 5-star London hotel is smoke free.
Available in all rooms: Free WiFi
Available in some public areas: Free WiFi , Internet access - wireless
The Dilly offers 283 accommodations with minibars and a safe. 42-inch flat-screen televisions come with satellite channels. Bathrooms include a combined bath/shower unit, dressing gowns, slippers and hairdryers. This London hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and telephones. Additionally, rooms include coffee/tea makers and an iron/ironing board. A nightly turndown service is provided and housekeeping is offered on a daily basis. Amenities available on request include hypo-allergenic bedding. Housekeeping is provided on request.
For a fee, guests can enjoy full breakfast on weekdays from 7:00 AM to 10:30 AM and at the weekend from 7:30 AM to 11:00 AM.
The Terrace On Piccadilly – This restaurant serves breakfast, lunch and dinner. Guests can enjoy drinks at the bar. A children's menu is available.
24-hour room service is available.
Recreational amenities at the hotel include a health club.
The recreational activities listed below are available either on-site or nearby; fees may apply.
If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
Special check-in instructions:
Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.
Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
This property reserves the right to pre-authorise the guest's credit card prior to arrival.
Safety features at this property include a fire extinguisher, a security system, a first aid kit and window guards
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
This hotel will place an authorization for the full amount of the stay and deposit for any bookings where payment for the stay will be made on site instead of at the time of booking.
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. No on-site parking is available. This property accepts Visa, Mastercard, American Express, Diners Club, JCB International, debit cards and cash. This property reserves the right to pre-authorise the guest's credit card prior to arrival. For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit and window guards in all accommodation. Contactless check-in and contactless check-out are available.
The fees and deposits listed below will be charged at the time of service, check-in, or check-out.
This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.
This establishment has received its official star rating from VisitEngland, the National Tourist Board for England.
