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Sandman Hotel & Suites London Downtown

2.5 star property

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Photo gallery for Sandman Hotel & Suites London Downtown

Lobby
Standard Room, 2 Queen Beds, Non Smoking
Junior Suite, 1 King Bed, Non Smoking
Interior
Executive Suite, 1 King Bed, Non Smoking | Private kitchenette

Reviews

7.4 out of 10
Good

Popular amenities

  • Housekeeping
  • Pet-friendly
  • Laundry
  • Air conditioning
  • Free WiFi

Explore the area

View in a map
374 Dundas St, London, ON, N6B1V7
  • London Convention Center
    ‪6 min walk‬
  • Victoria Park
    ‪8 min walk‬
  • Budweiser Gardens
    ‪15 min walk‬
  • London, ON (YXU-London Intl.)
    ‪14 min drive‬

Room options

View all photos for Standard Room, 1 King Bed, Non Smoking

Standard Room, 1 King Bed, Non Smoking

Standard Room, 1 King Bed, Non Smoking

8.6 out of 10
Excellent
(39 reviews)
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite, 1 King Bed, Non Smoking

Junior Suite, 1 King Bed, Non Smoking

Junior Suite, 1 King Bed, Non Smoking

8.8 out of 10
Excellent
(17 reviews)
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

View all photos for Standard Room, 1 Queen Bed, Non Smoking

Standard Room, 1 Queen Bed, Non Smoking

Standard Room, 1 Queen Bed, Non Smoking

8.6 out of 10
Excellent
(49 reviews)
  • City view
  • Sleeps 2
  • 1 Queen Bed

View all photos for Standard Room, 2 Queen Beds, Non Smoking

Standard Room, 2 Queen Beds, Non Smoking

Standard Room, 2 Queen Beds, Non Smoking

7.8 out of 10
Good
(59 reviews)
  • Sleeps 4
  • 2 Queen Beds

View all photos for Executive Suite, 1 King Bed, Non Smoking

Executive Suite, 1 King Bed, Non Smoking

Executive Suite, 1 King Bed, Non Smoking

8.4 out of 10
Very good
(15 reviews)
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

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About this property

Sandman Hotel & Suites London Downtown

Hotel with free breakfast, near Budweiser Gardens
Self parking, a business center, and conference space are available at this smoke-free hotel. Free full breakfast and free WiFi in public areas are also provided. Additionally, dry cleaning, laundry facilities, and a 24-hour front desk are onsite.
Sandman Hotel & Suites London Downtown offers 109 air-conditioned accommodations with complimentary newspapers and coffee/tea makers. 32-inch LCD televisions come with satellite channels. Refrigerators and microwaves are provided. Bathrooms include shower/tub combinations and hair dryers.

Guests can surf the web using the complimentary wireless Internet access (speed: 250+ Mbps (good for 3–5 people or up to 10 devices)). Business-friendly amenities include desks and desk chairs, as well as phones; free local calls are provided (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided daily.

The recreational activities listed below are available either on site or nearby; fees may apply.
Our customers tell us they can't get enough of the helpful staff at Sandman Hotel & Suites London Downtown. During your stay, you're just a quick walk from Jonathon Bancroft-Snell Gallery. You'll find features like free breakfast and free WiFi in public areas, plus a business center.
  • Free full breakfast served daily
  • Free WiFi (speed: 250+ Mbps (good for 3–5 people or up to 10 devices))
  • Self parking available for a fee
  • Amenities include free lobby newspapers, a front-desk safe, and a business center
  • Guests have great things to say about the helpful staff and the clean accommodations
  • Just a 2-minute drive from Budweiser Gardens and 5 minutes from University of Western Ontario
  • Cats and dogs welcome for a fee (restrictions apply)
A computer station is on site and WiFi is free in public spaces. A business center and a meeting room are available. Free breakfast is served daily. A vending machine, multilingual staff, and complimentary newspapers in the lobby are also featured at the business-friendly Sandman Hotel & Suites London Downtown. For a fee, parking is available.

This London hotel is smoke free.

Guests are served free full breakfast on weekdays from 6:30 AM to 9:30 AM and on weekends from 7:00 AM to 10:00 AM.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 250+ Mbps (good for 3–5 people or up to 10 devices)
  • Available in some public areas: Free WiFi

Parking and transport

  • Parking on site (CAD 18.08 per day)
  • Wheelchair-accessible parking available

Food and drink

  • Free full breakfast available 6:30 AM to 9:30 AM on weekdays and 7:00 AM to 10:00 AM on weekends

Things to do

  • TV in common areas

Family friendly

  • In-room microwave
  • In-room refrigerator
  • Laundry facilities

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine
  • Water dispenser

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff

Business services

  • Business centre
  • Computer station
  • Conference space
  • Meeting room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Lift
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel

More

  • 1 building
  • 9 floors
  • Banquet hall
  • Fireplace in lobby
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • 32-inch LCD TV with satellite channels

Food and drink

  • Coffee/tea maker
  • Microwave
  • Refrigerator

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Desk chair
  • Free daily newspapers
  • Free local calls
  • Iron/ironing board
  • Laptop workspace
  • Phone

Policies

Check-in

Check-in start time: 4:00 PM; Check-in end time: anytime

Check-out

Check-out before 11 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property
For reservations of five nights or more, the credit card on file will be pre-authorized immediately after booking, where payment for the stay will be made onsite instead of at the time of booking.

Access methods

Staffed front desk

Pets

  • Pets: CAD 28.25 per pet, per night
  • Only dogs and cats are allowed
  • Maximum 2 (weight limit: 35 lbs per pet)
  • Certain rooms only, restrictions apply
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation
  • Service animals are exempt from fees

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Self parking fee: CAD 18.08 per day
  • Pet fee: CAD 28.25 per pet, per night
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Safety features at this property include a fire extinguisher and a smoke detector
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets are welcome in certain rooms only; other restrictions apply (please see the Fees section for related charges). To make arrangements for your pet, contact the property directly at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Holiday Inn Express Suites Downtown Hotel London
Holiday Inn Express Suites Downtown London
Holiday Inn Express Suites Downtown

Reviews

Sandman Hotel & Suites London Downtown Reviews

7.4

Good

7.6/10

Cleanliness

8.0/10

Staff & service

7.0/10

Amenities

7.0/10

Property conditions & facilities

7.2/10

Eco-friendliness
Rating 10 - Excellent. 395 out of 1333 reviews
Rating 8 - Good. 412 out of 1333 reviews
Rating 6 - Okay. 286 out of 1333 reviews
Rating 4 - Poor. 124 out of 1333 reviews
Rating 2 - Terrible. 116 out of 1333 reviews

Reviews

10/10 Excellent

Lisa

Stayed 1 night in Jun 2025

8/10 Good

Kerri-Lea

Travelled with family, Business traveller
Liked: Staff & service, amenities
Disliked: Property conditions & facilities
There hotel is old, dirty carpets with stains. The area around is very unsafe feeling with lots of street people around wandering at all times of night
Stayed 1 night in Jun 2025

8/10 Good

Daisy

Liked: Cleanliness, staff & service, property conditions & facilities
Good location, good breakfast
Stayed 1 night in Jun 2025

4/10 Poor

Randall

Disliked: Amenities, property conditions & facilities
Too many street people in the area
Stayed 2 nights in Jun 2025

2/10 Terrible

Breana

The room was dingy. The carpets were filthy. Poor temperature control. The rooms had a musty smell. The area was not nice at all; street was dirty and crowded with
Stayed 2 nights in Jun 2025

10/10 Excellent

GUNDELINA

Stayed 3 nights in Jun 2025

10/10 Excellent

Patricia

Liked: Cleanliness
Disliked: Property conditions & facilities
Upon driving up to your hotel, we saw a homeless encampment next to the hotel. I felt unsafe at this hotel. When we went to bed to sleep, our sheets were wet at the bottom so we had to get another set of sheets to cover the wet. The shower was awful! There was a leak in the shower head pouring water out of the shower onto the floor. Im not impressed with this hotel at this location. I did not enjoy my stay unfortunately 😔
Stayed 1 night in Jun 2025

6/10 Okay

Adam

Travelled with family
Liked: Cleanliness, staff & service
Lots of homeless out front during day and night. No hot food in breakfast (unless you count microwaved egg sandwiches).
Stayed 1 night in Jun 2025

8/10 Good

Jacqueline

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel rooms. Very clean. I would stay here again.
Stayed 1 night in Jun 2025

10/10 Excellent

Franco

Travelled with partner
Liked: Staff & service, amenities
Not in the best area of town
Stayed 1 night in Jun 2025

6/10 Okay

Karen

Travelled with partner
Liked: Cleanliness
Room is clean, facilities clean but needs updating
Stayed 1 night in Jun 2025

6/10 Okay

Jana

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
The staff at reception were really great. However, the property could use a bit of reno and touch ups. Please clean the floors in the breakfast area so they are not always sticky.
Stayed 4 nights in Jun 2025

10/10 Excellent

chang ming

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jun 2025

8/10 Good

Jean-Francois

Liked: Cleanliness, staff & service
Liked everything except the area. A lot of homeless people and didn’t feel safe walking back from restaurant at night.
Stayed 1 night in Jun 2025

8/10 Good

Edward

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2025

8/10 Good

Don

Business traveller
Good hotel for the price point. Was clean and comfortable. Some folks might not be comfortable with the character of the neighbourhood - many homeless people unfortunately. But I was outside walking several times and did not have any problems. I would happily stay here again.
Stayed 2 nights in Jun 2025

8/10 Good

William

Stayed 1 night in Jun 2025

4/10 Poor

Rhys

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The staff was so friendly, unfortunately the area is incredibly unsafe and the nights were filled with noises. Car was not safe despite gate- drug users go into the garage whenever cars open the gate.
Stayed 2 nights in May 2025

4/10 Poor

Heather

Travelled with family
Disliked: Cleanliness, property conditions & facilities
Run down and service desk a bit stand offish Location good but a little scary out front .. fights, swearing etc
Stayed 1 night in Jun 2025

10/10 Excellent

William

Stayed 1 night in Jun 2025

10/10 Excellent

Verified traveller

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything fine
Stayed 1 night in Jun 2025

6/10 Okay

Sophia

Pretty decent
Stayed 2 nights in Jun 2025

10/10 Excellent

Fortunato

Liked: Cleanliness, staff & service, property conditions & facilities
Underground parking was closed so above ground lot was too small, overcrowded, Very helpful friendly front desk staff tho
Stayed 1 night in Jun 2025

8/10 Good

paul

Liked: Cleanliness, property conditions & facilities
The staff were very friendly and helpful. The only negative comment I have is that I asked for a late checkout, and there seem to be some confusion between the person that checked me in and the staff that was on the day of my departure and they called my room two times Asking when I was checking out so that was just a little annoying
Stayed 2 nights in Jun 2025

8/10 Good

Glen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very friendly service!
Stayed 2 nights in May 2025