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Sandman Hotel & Suites London Downtown

2.5 star property

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Photo gallery for Sandman Hotel & Suites London Downtown

Executive Suite, 1 King Bed, Non Smoking
Lobby
Interior
Executive Suite, 1 King Bed, Non Smoking
Exterior

Reviews

7.4 out of 10
Good

Popular amenities

  • Pet-friendly
  • Free Wi-Fi
  • Air-conditioning
  • Parking available
  • Business services

Explore the area

View in a map
374 Dundas St, London, ON, N6B1V7
  • Place, London Convention Center
    ‪6 min walk‬
  • Place, Victoria Park
    ‪8 min walk‬
  • Place, Covent Garden Market
    ‪11 min walk‬
  • Airport, London, ON (YXU-London Intl.)
    ‪25 min drive‬

Room options

View all photos for Executive Suite, 1 King Bed, Non Smoking

Executive Suite, 1 King Bed, Non Smoking

Executive Suite, 1 King Bed, Non Smoking

8.6 out of 10
Excellent
(17 reviews)
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed
  • Free Wi-Fi

View all photos for Standard Room, 1 King Bed, Non Smoking

Standard Room, 1 King Bed, Non Smoking

Standard Room, 1 King Bed, Non Smoking

8.6 out of 10
Excellent
(42 reviews)
  • City view
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

View all photos for Standard Room, 1 Queen Bed, Non Smoking

Standard Room, 1 Queen Bed, Non Smoking

Standard Room, 1 Queen Bed, Non Smoking

8.6 out of 10
Excellent
(58 reviews)
  • City view
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed
  • Free Wi-Fi

View all photos for Junior Suite, 1 King Bed, Non Smoking

Junior Suite, 1 King Bed, Non Smoking

Junior Suite, 1 King Bed, Non Smoking

8.6 out of 10
Excellent
(18 reviews)
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed
  • Free Wi-Fi

View all photos for Standard Room, 2 Queen Beds, Non Smoking

Standard Room, 2 Queen Beds, Non Smoking

Standard Room, 2 Queen Beds, Non Smoking

8.0 out of 10
Very good
(76 reviews)
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds
  • Free Wi-Fi

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About this property

Sandman Hotel & Suites London Downtown

Self parking, a business center, and conference space are available at this smoke-free hotel. Free continental breakfast and free WiFi in public areas are also provided. Additionally, laundry facilities, a 24-hour front desk, and a computer station are onsite.
Sandman Hotel & Suites London Downtown offers 109 air-conditioned accommodations with complimentary newspapers and coffee/tea makers. 32-inch LCD televisions come with satellite channels. Refrigerators and microwaves are provided. Bathrooms include shower/tub combinations and hair dryers.

Guests can surf the web using the complimentary wireless Internet access (speed: 250+ Mbps (good for 3–5 people or up to 10 devices)). Business-friendly amenities include desks and desk chairs, as well as phones; free local calls are provided (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided daily.

The recreational activities listed below are available either on site or nearby; fees may apply.
Our customers tell us they can't get enough of the helpful staff at Sandman Hotel & Suites London Downtown. During your stay, you're just a quick walk from Jonathon Bancroft-Snell Gallery. You'll find features like free breakfast and free WiFi in public areas, plus a business center.
  • Free continental breakfast served daily
  • Free WiFi (speed: 250+ Mbps (good for 3–5 people or up to 10 devices))
  • Self parking available for a fee
  • Amenities include free lobby newspapers, a front-desk safe, and a business center
  • Guests have great things to say about the clean accommodations and the helpful staff
  • Within a 15-minute walk of Victoria Park and Covent Garden Market
  • Cats and dogs welcome for a fee (restrictions apply)
A computer station is on site and WiFi is free in public spaces. A business center and a meeting room are available. Free breakfast is served daily. A vending machine, multilingual staff, and complimentary newspapers in the lobby are also featured at the business-friendly Sandman Hotel & Suites London Downtown. For a fee, parking is available.

This London hotel is smoke free.

Guests are served free continental breakfast on weekdays from 6:30 AM to 9:30 AM and on weekends from 7:00 AM to 10:00 AM.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 250+ Mbps (good for 3–5 people or up to 10 devices)
  • Available in some public areas: Free WiFi

Parking and transport

  • Parking on site (CAD 18.08 per day)
  • Limited on-site self parking
  • Wheelchair-accessible parking available

Food and drink

  • Free continental breakfast available 6:30 AM to 9:30 AM on weekdays and 7:00 AM to 10:00 AM on weekends

Things to do

  • TV in common areas

Family friendly

  • In-room microwave
  • In-room refrigerator
  • Laundry facilities

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine
  • Water dispenser

Guest services

  • Housekeeping (daily)
  • Multilingual staff

Business services

  • Business centre
  • Computer station
  • Conference space
  • Meeting room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Lift
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel

More

  • 1 building
  • 9 floors
  • Banquet hall
  • Fireplace in lobby
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • 32-inch LCD TV with satellite channels

Food and drink

  • Coffee/tea maker
  • Microwave
  • Refrigerator

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Desk chair
  • Free daily newspapers
  • Free local calls
  • Iron/ironing board
  • Laptop workspace
  • Phone

Policies

Check-in

Check-in start time: 4:00 PM; Check-in end time: anytime

Check-out

Check-out before 11 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools
For reservations of five nights or more, the credit card on file will be pre-authorized immediately after booking, where payment for the stay will be made onsite instead of at the time of booking.

Access methods

Staffed front desk

Pets

  • Pets: CAD 28.25 per pet, per night
  • Only dogs and cats are allowed
  • Maximum 2 (weight limit: 35 lbs per pet)
  • Certain rooms only, restrictions apply
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation
  • Service animals are exempt from fees

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Self parking fee: CAD 18.08 per day
  • Pet fee: CAD 28.25 per pet, per night
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Safety features at this property include a fire extinguisher and a smoke detector
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets are welcome in certain rooms only; other restrictions apply (please see the Fees section for related charges). To make arrangements for your pet, contact the property directly at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Holiday Inn Express Suites Downtown Hotel London
Holiday Inn Express Suites Downtown London
Holiday Inn Express Suites Downtown

Sandman Hotel & Suites London Downtown Reviews

Reviews

7.4

Good

Rating 10 - Excellent. 465 out of 1459 reviews
Rating 8 - Good. 424 out of 1459 reviews
Rating 6 - Okay. 315 out of 1459 reviews
Rating 4 - Poor. 140 out of 1459 reviews
Rating 2 - Terrible. 115 out of 1459 reviews

7.6/10

Cleanliness

8.2/10

Staff & service

7.0/10

Amenities

7.0/10

Property conditions & facilities

Reviews

8/10 Good

Laura

Stayed 1 night in Jan 2026

4/10 Poor

Roger

Travelled with group
Liked: Cleanliness
Disliked: Property conditions & facilities
Black out curtains were shredded, poor drainage in the tub, poor selection for breakfast, bed was very comfortable.
Stayed 1 night in Jan 2026

10/10 Excellent

ZHEN

Stayed 2 nights in Jan 2026

10/10 Excellent

julio francisco

Stayed 3 nights in Jan 2026

10/10 Excellent

Laura

Stayed 1 night in Dec 2025

10/10 Excellent

Debbie

Stayed 1 night in Jan 2026

10/10 Excellent

Alan

Stayed 1 night in Jan 2026

8/10 Good

Mark

Liked: Cleanliness
Staff was courteous, room was filled with stale cigarette odor but staff checked in to make sure all was satisfactory, then offered for me to move rooms which was more pleasant
Stayed 1 night in Jan 2026

10/10 Excellent

Ali

Stayed 1 night in Jan 2026

10/10 Excellent

Glyn

Front desk employees were great extremely courteous and helpful. Room was clean and comfortable and quiet. I had a later checkout arranged and unlike
Stayed 1 night in Jan 2026

2/10 Terrible

Christopher, Petawawa

Travelled with partner
Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
I was confused by how to enter the hotel as it has 2 entrances side by side and one is locked and the other is open; however the doors arent connected by the walk way. When we arrived the staff refused to open the door regardless of the freezing temperatures outside. When we checked in staff provided conflicting information regarding parking and said they couldnt do it then applied the removal of parking charges. The room was okay clean and we found some spots not cleaned properly but the room was acceptable. Our major issue with the hotel was the location. Police responded to a high risk situation involving an individual with a firearm and once that situation dispersed we had loud banging on the walls with indviduals conversing loudly and not sure if it was related to the first issue. When it was reported to staff they didnt reassure us and didnt provide confidence they would resolve the issue. The second day the room wasnt refreshed and when we called for towels directly to the room, the staff seemed inconvenienced and didnt want to supply due to housekeeping being closed. Checkout was smooth and the rep was kind and informative. I expected more from this hotel as we have stayed at Sandman prior but this level of customer service was lacking and inconsistent which is unacceptable. As well the location is poor and security and safety should be paramount for stayers. Customers should have indication of the systems and features protecting them during their stay.
Stayed 2 nights in Jan 2026

6/10 Okay

Mary

Travelled with partner
Liked: Cleanliness, property conditions & facilities
The room was good. Was expecting a breakfast buffet but its not.
Stayed 1 night in Jan 2026

10/10 Excellent

Marcelle

Stayed 1 night in Jan 2026

6/10 Okay

Brittany

Stayed 1 night in Jan 2026

8/10 Good

Simon

Liked: Cleanliness, amenities, property conditions & facilities
The room was clean, comfortable and spacious.
Stayed 1 night in Jan 2026

4/10 Poor

Nikita

Stayed 3 nights in Jan 2026

10/10 Excellent

Tim, Toronto

Liked: Cleanliness, amenities, property conditions & facilities
Smooth check-in, clean large suite. Lots of parking. Good location and overall value.
Stayed 1 night in Jan 2026

10/10 Excellent

Hobong

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Indoor parking garage is great
Stayed 1 night in Jan 2026

6/10 Okay

Sonya

Travelled with group
It was ok, staff good, cleanliness could be better
Stayed 1 night in Nov 2025

8/10 Good

Marco

Stayed 1 night in Oct 2025

10/10 Excellent

Adnan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice
Stayed 1 night in Jan 2026

10/10 Excellent

Ashton

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything to check in to leaving was good
Stayed 1 night in Dec 2025

8/10 Good

Michael

Stayed 1 night in Jan 2026

10/10 Excellent

Steven

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Clean and comfortable
Stayed 1 night in Nov 2025

6/10 Okay

Conor

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Price of the room was reasonable. First room that we were given was dirty and hair in the bathtub. They apologized and gave an upgrade in room. Not sure what the upgrade was however. Went from a queen room to a room with two double beds. We were late checking in and I didn’t want to argue. Breakfast was ok. The usual, cereal with toast, yogurt. Rooms are very dated. Carpets need to be replaced, bath tub has multiple chips in it and the faucet was leaking. Value for the cost was ok! Would not go here for a romantic getaway.
Stayed 1 night in Jan 2026