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Sandman Hotel & Suites London Downtown

2.5 star property

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Photo gallery for Sandman Hotel & Suites London Downtown

Executive Suite, 1 King Bed, Non Smoking
Lobby
Interior
Free daily full breakfast
Executive Suite, 1 King Bed, Non Smoking

Reviews

7.4 out of 10
Good

Popular amenities

  • Pet-friendly
  • Free Wi-Fi
  • Air-conditioning
  • Parking available
  • Business services

Explore the area

View in a map
374 Dundas St, London, ON, N6B1V7
  • Place, London Convention Center
    ‪6 min walk‬
  • Place, Victoria Park
    ‪8 min walk‬
  • Place, Budweiser Gardens
    ‪15 min walk‬
  • Airport, London, ON (YXU-London Intl.)
    ‪23 min drive‬

Room options

View all photos for Executive Suite, 1 King Bed, Non Smoking

Executive Suite, 1 King Bed, Non Smoking

Executive Suite, 1 King Bed, Non Smoking

8.6 out of 10
Excellent
(17 reviews)
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Non Smoking

Standard Room, 1 King Bed, Non Smoking

Standard Room, 1 King Bed, Non Smoking

8.6 out of 10
Excellent
(39 reviews)
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 Queen Bed, Non Smoking

Standard Room, 1 Queen Bed, Non Smoking

Standard Room, 1 Queen Bed, Non Smoking

8.6 out of 10
Excellent
(52 reviews)
  • City view
  • Sleeps 2
  • 1 Queen Bed

View all photos for Junior Suite, 1 King Bed, Non Smoking

Junior Suite, 1 King Bed, Non Smoking

Junior Suite, 1 King Bed, Non Smoking

8.8 out of 10
Excellent
(17 reviews)
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

View all photos for Standard Room, 2 Queen Beds, Non Smoking

Standard Room, 2 Queen Beds, Non Smoking

Standard Room, 2 Queen Beds, Non Smoking

7.8 out of 10
Good
(65 reviews)
  • Sleeps 4
  • 2 Queen Beds

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About this property

Sandman Hotel & Suites London Downtown

Hotel with free breakfast, near Budweiser Gardens
Self parking, a business center, and conference space are available at this smoke-free hotel. Free full breakfast and free WiFi in public areas are also provided. Additionally, dry cleaning, laundry facilities, and a 24-hour front desk are onsite.
Sandman Hotel & Suites London Downtown offers 109 air-conditioned accommodations with complimentary newspapers and coffee/tea makers. 32-inch LCD televisions come with satellite channels. Refrigerators and microwaves are provided. Bathrooms include shower/tub combinations and hair dryers.

Guests can surf the web using the complimentary wireless Internet access (speed: 250+ Mbps (good for 3–5 people or up to 10 devices)). Business-friendly amenities include desks and desk chairs, as well as phones; free local calls are provided (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided daily.

The recreational activities listed below are available either on site or nearby; fees may apply.
Our customers tell us they can't get enough of the helpful staff at Sandman Hotel & Suites London Downtown. During your stay, you're just a quick walk from Jonathon Bancroft-Snell Gallery. You'll find features like free breakfast and free WiFi in public areas, plus a business center.
  • Free full breakfast served daily
  • Free WiFi (speed: 250+ Mbps (good for 3–5 people or up to 10 devices))
  • Self parking available for a fee
  • Amenities include free lobby newspapers, a front-desk safe, and a business center
  • Guests have great things to say about the helpful staff and the clean accommodations
  • Just a 2-minute drive from Budweiser Gardens and 5 minutes from University of Western Ontario
  • Cats and dogs welcome for a fee (restrictions apply)
A computer station is on site and WiFi is free in public spaces. A business center and a meeting room are available. Free breakfast is served daily. A vending machine, multilingual staff, and complimentary newspapers in the lobby are also featured at the business-friendly Sandman Hotel & Suites London Downtown. For a fee, parking is available.

This London hotel is smoke free.

Guests are served free full breakfast on weekdays from 6:30 AM to 9:30 AM and on weekends from 7:00 AM to 10:00 AM.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 250+ Mbps (good for 3–5 people or up to 10 devices)
  • Available in some public areas: Free WiFi

Parking and transport

  • Parking on site (CAD 18.08 per day)
  • Limited on-site self parking
  • Wheelchair-accessible parking available

Food and drink

  • Free full breakfast available 6:30 AM to 9:30 AM on weekdays and 7:00 AM to 10:00 AM on weekends

Things to do

  • TV in common areas

Family friendly

  • In-room microwave
  • In-room refrigerator
  • Laundry facilities

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine
  • Water dispenser

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff

Business services

  • Business centre
  • Computer station
  • Conference space
  • Meeting room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Lift
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel

More

  • 1 building
  • 9 floors
  • Banquet hall
  • Fireplace in lobby
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • 32-inch LCD TV with satellite channels

Food and drink

  • Coffee/tea maker
  • Microwave
  • Refrigerator

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Desk chair
  • Free daily newspapers
  • Free local calls
  • Iron/ironing board
  • Laptop workspace
  • Phone

Policies

Check-in

Check-in start time: 4:00 PM; Check-in end time: anytime

Check-out

Check-out before 11 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools
For reservations of five nights or more, the credit card on file will be pre-authorized immediately after booking, where payment for the stay will be made onsite instead of at the time of booking.

Access methods

Staffed front desk

Pets

  • Pets: CAD 28.25 per pet, per night
  • Only dogs and cats are allowed
  • Maximum 2 (weight limit: 35 lbs per pet)
  • Certain rooms only, restrictions apply
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation
  • Service animals are exempt from fees

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Self parking fee: CAD 18.08 per day
  • Pet fee: CAD 28.25 per pet, per night
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Safety features at this property include a fire extinguisher and a smoke detector
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets are welcome in certain rooms only; other restrictions apply (please see the Fees section for related charges). To make arrangements for your pet, contact the property directly at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Holiday Inn Express Suites Downtown Hotel London
Holiday Inn Express Suites Downtown London
Holiday Inn Express Suites Downtown

Sandman Hotel & Suites London Downtown Reviews

Reviews

7.4

Good

Rating 10 - Excellent. 440 out of 1397 reviews
Rating 8 - Good. 411 out of 1397 reviews
Rating 6 - Okay. 295 out of 1397 reviews
Rating 4 - Poor. 135 out of 1397 reviews
Rating 2 - Terrible. 116 out of 1397 reviews

7.6/10

Cleanliness

8.2/10

Staff & service

7.0/10

Amenities

7.0/10

Property conditions & facilities

Reviews

4/10 Poor

Benjamin

Stayed 1 night in Nov 2025

8/10 Good

Kathryn

Stayed 1 night in Oct 2025

10/10 Excellent

Cornelius

Liked: Cleanliness, staff & service, property conditions & facilities
Yeah! Warm roon
Stayed 1 night in Oct 2025

10/10 Excellent

Karen

Courteous staff, excellent service.
Stayed 1 night in Oct 2025

2/10 Terrible

Sarah

Stayed 2 nights in Oct 2025

4/10 Poor

Maria Lourdes, Richmond

Stayed 2 nights in Oct 2025

8/10 Good

Karen

Travelled with family
Liked: Cleanliness, property conditions & facilities
Our stay at Sandman was good. Our room was clean and the staff were great with check-in. The shower was great. Amazing water pressure. Just have to be careful when you walk out the hotel doors as right next door, there is a shelter with all kinds of people doing drugs or in a drugged out of state of mind. There's lots more all the way up Dundas St as I walked to the Canada Life Place building to see a show. I didn't have any issues - only had a few people approach me for money near the concert venue. We parked in the upper parking lot and it was completely fine. The one thing I didn't love was breakfast. There were breakfast sandwiches wrapped in plastic but only egg and cheese when I got there around 8:15 am. Also, just the usual cereal, toast, bagel, bananas, apples, granola bars, apple, orange, cranberry juice, tea, coffee. Other than that, our stay was comfortable and I would stay at this hotel again if I were to visit London.
Stayed 1 night in Oct 2025

10/10 Excellent

Nicole

Stayed 1 night in Oct 2025

6/10 Okay

Paul

Travelled with partner
Water didn’t drain from tub as you were showering, an hour later, ready to go out and water was still draining. coffee cups were not sealed individually and noticed on cleaning cart, they were just laying loose on bottom shelf of the cleaning cart. loose not sterile.not a safe environment to be walking in very rundown area. Lots of homeless people around. Should have a restaurant or some fast food service brochures available so you know were to go to eat.
Stayed 2 nights in Oct 2025

4/10 Poor

Nicola

Disliked: Cleanliness, property conditions & facilities
Stayed 2 nights in Aug 2025

6/10 Okay

Jon

Stayed 1 night in Oct 2025

4/10 Poor

Derek

Liked: Staff & service
Disliked: Cleanliness
Convenient location.
Stayed 2 nights in Oct 2025

8/10 Good

Biju

Liked: Cleanliness
Stayed 2 nights in Oct 2025

10/10 Excellent

Art

Liked: Staff & service, property conditions & facilities
Fine. Room met all my needs for an overnight stay.
Stayed 1 night in Oct 2025

10/10 Excellent

Wilfredo, Cypress

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Professional staffs.
Stayed 3 nights in Oct 2025

10/10 Excellent

Dana

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
My stay was really good. There was 7 of us. We had connecting rooms, which was great. Something fpr everyone at breakfast too!
Stayed 1 night in Oct 2025

10/10 Excellent

Fadi

Stayed 1 night in Oct 2025

4/10 Poor

TINA

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
The staff were very nice but we got to the hotel and human fecal matter was on the sidewalk. Homeless people were blocking the doorway to the parkade. The toilet flooded and we called the front desk and no one was available to help so the toilet overflowed. Had to pack up and switch rooms due to the toilet overflow while we were trying to get to a grad ceremony. The hotel is dated and needs to improve their upkeep. Beds were uncomfortable both beds sank in the middle. Shared feedback with the front staff and they kept saying there is only so much they can do and they have contacted the city about the shelter right next door and this is London Ontario for you. Overpriced for poor quality stay.
Stayed 2 nights in Oct 2025

10/10 Excellent

Louise

Travelled with family
Liked: Cleanliness, staff & service
Great staff, facilities in fairly good shape, clean, location is convenient but sketchy.
Stayed 1 night in Oct 2025

8/10 Good

Thomas

Liked: Cleanliness, staff & service, property conditions & facilities
Clean room, pleasant staff and comfortable bed
Stayed 1 night in Oct 2025

6/10 Okay

Khanjan

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The carpets are damaged, dirty, and marked up. I had a half dozen clearly visible dirty spots on the carpet in my room. Nice staff and the bed, bathroom, etc. were tidy but the carpet was noticeably bad.
Stayed 1 night in Oct 2025

8/10 Good

Yvette

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean room and comfortable beds. My room could use new carpet. Paid gated parking worth it.
Stayed 1 night in Oct 2025

8/10 Good

Phyllis

Liked: Cleanliness, staff & service
Stayed 1 night in Oct 2025

8/10 Good

Darrell

Stayed 1 night in Oct 2025

6/10 Okay

Gaetano

Business traveller, Travelled with partner
Average hotel
Stayed 1 night in Oct 2025