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Staybridge Suites London by IHG

3.0 star property

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Photo gallery for Staybridge Suites London by IHG

BBQ/picnic Area
Exterior
Full-sized fridge, microwave, stovetop, dishwasher
Studio Suite, 1 King Bed with Sofa bed, Kitchen
Exterior

Reviews

8.4 out of 10
Very good

Popular amenities

  • Kitchen
  • Pool
  • Pet-friendly
  • Housekeeping
  • Laundry

Explore the area

Map
824 Exeter Road, London, ON, N6E1L5
  • White Oaks Mall
    ‪12 min walk‬
  • Victoria Hospital
    ‪7 min drive‬
  • Budweiser Gardens
    ‪10 min drive‬
  • London, ON (YXU-London Intl.)
    ‪16 min drive‬

Room options

View all photos for Suite, 2 Bedrooms, Roll-in Shower, Kitchen (Mobility)

1 bedroom, desk, laptop workspace, blackout curtains

Suite, 2 Bedrooms, Roll-in Shower, Kitchen (Mobility)

10.0 out of 10
Exceptional
(1 review)
  • City view
  • Sleeps 4
  • 2 Double Beds

View all photos for Suite, 1 Bedroom, Kitchen

1 bedroom, desk, laptop workspace, blackout curtains

Suite, 1 Bedroom, Kitchen

8.0 out of 10
Very good
(3 reviews)
  • 46 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Studio Suite, 1 King Bed with Sofa bed, Jetted Tub (Full Kitchen)

Combined shower/bathtub, free toiletries, hair dryer, towels

Studio Suite, 1 King Bed with Sofa bed, Jetted Tub (Full Kitchen)

8.0 out of 10
Very good
(3 reviews)
  • 37 sq m
  • City view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Studio Suite, Kitchen

1 bedroom, desk, laptop workspace, blackout curtains

Studio Suite, Kitchen

9.0 out of 10
Wonderful
(8 reviews)
  • City view
  • Sleeps 2
  • 1 Double Bed OR 1 Queen Bed

View all photos for Studio Suite, 1 King Bed with Sofa bed, Kitchen

1 bedroom, desk, laptop workspace, blackout curtains

Studio Suite, 1 King Bed with Sofa bed, Kitchen

8.0 out of 10
Very good
(8 reviews)
  • 46 sq m
  • City view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Suite, 2 Bedrooms, Kitchen

1 bedroom, desk, laptop workspace, blackout curtains

Suite, 2 Bedrooms, Kitchen

8.0 out of 10
Very good
(16 reviews)
  • 65 sq m
  • City view
  • Sleeps 9
  • 1 King Bed and 2 Double Beds

View all photos for Suite, 1 Bedroom, Kitchen

1 bedroom, desk, laptop workspace, blackout curtains

Suite, 1 Bedroom, Kitchen

8.0 out of 10
Very good
(10 reviews)
  • 46 sq m
  • City view
  • Sleeps 6
  • 2 King Beds and 1 Double Sofa Bed

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About this property

Staybridge Suites London by IHG

Hotel in London with free breakfast and a 24-hour fitness center
This smoke-free hotel features an indoor pool, a 24-hour fitness center, and a 24-hour business center. Free buffet breakfast is provided, as well as free WiFi in public areas, free self parking, and a free manager's reception. Additionally, coffee/tea in a common area, a microwave in a common area, and a business center are onsite. Limited housekeeping is available.
Staybridge Suites London by IHG offers 117 accommodations with coffee/tea makers and hair dryers. Accommodations are furnished with double sofa beds. 55-inch LCD televisions come with cable channels. Accommodations at this 3-star hotel have kitchens with full-sized refrigerators/freezers, stovetops, microwaves, and cookware/dishes/utensils. Bathrooms include shower/tub combinations and complimentary toiletries.

Guests can surf the web using the complimentary wired and wireless Internet access. Business-friendly amenities include desks and desk chairs, as well as phones; free local calls are provided (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided daily. Renovation of all guestrooms was completed in January 2025.

Recreational amenities at the hotel include an indoor pool and a 24-hour fitness center.

Children under 16 years old are not allowed in the swimming pool or fitness facility without adult supervision.

The recreational activities listed below are available either on site or nearby; fees may apply.

Our customers tell us they enjoy the free breakfast at Staybridge Suites London by IHG. During your stay, you'll be within walking distance of White Oaks Mall. Features include free WiFi in public areas, free self parking, and a free manager's reception.
  • Free buffet breakfast served daily
  • Free WiFi and wired Internet
  • Free self parking, extended parking, and RV/bus/truck parking
  • Take a swim in the indoor pool
  • Amenities include a front-desk safe, a 24-hour business center, and a meeting room
  • Onsite recreation includes a 24-hour gym and mini golf
  • Guests have great things to say about the clean accommodations and the helpful staff
  • 10 minutes by car from Budweiser Gardens and 12 minutes from Fanshawe College
  • Cats and dogs welcome for a fee (restrictions apply)
Staybridge Suites London by IHG offers its guests an indoor pool and a 24-hour fitness center. A computer station is on site, and both WiFi and wired Internet are free in public spaces. A 24-hour business center and a meeting room are available. Free breakfast is served daily, and guests can also enjoy a free manager's reception. Event space at this hotel measures 226 square feet (21 square meters) and includes conference space. Barbecue grills, multilingual staff, and a picnic area are also featured at the business-friendly Staybridge Suites London by IHG. Self parking is free.

This 3-star London hotel is smoke free.

Guests are served free buffet breakfast on weekdays from 6:30 AM to 9:30 AM and on weekends from 7:30 AM to 10:30 AM. The hotel hosts a free manager's reception on select days.

Languages

Arabic, English, Filipino, French, Hindi, Russian, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transport

  • Free extended parking on site
  • Free RV/bus/lorry parking on site
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Free buffet breakfast available 6:30 AM to 9:30 AM on weekdays and 7:30 AM to 10:30 AM on weekends
  • Coffee and tea in common areas
  • Free manager's reception (select days)

Things to do

  • 24-hour gym
  • Indoor pool
  • Mini golf
  • TV in common areas

Family friendly

  • Free cot
  • Grocery/convenience store
  • In-room full-sized refrigerator/freezer
  • In-room kitchen
  • In-room microwave
  • In-room sofa bed
  • Indoor pool
  • Laundry facilities
  • Mini golf
  • Rollaway/extra bed (surcharge)

Conveniences

  • 24-hour front desk
  • Grocery/convenience store
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Shared microwave
  • Water dispenser

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff

Business services

  • 226 square feet of conference space
  • 24-hour business centre
  • Computer station
  • Meeting room

Outdoors

  • Barbecue grill
  • Outdoor entertainment area
  • Outdoor furniture
  • Picnic area

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Braille/raised signage
  • Lift
  • Smooth flooring in room
  • Tile flooring in public areas
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible van parking

More

  • 1 building
  • 5 floors
  • At least 80% lighting from LEDs
  • Banquet hall
  • Built in 2007
  • Double-glazed windows
  • Fireplace in lobby
  • Renovated guestrooms - January 2025
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Double sofa bed
  • Free cot
  • Rollaway/extra bed (surcharge)

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Shower/bathtub combination
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • 55-inch LCD TV with cable channels

Food and drink

  • Coffee/tea maker
  • Cookware, dishware, and utensils
  • Dishwasher
  • Full-sized refrigerator/freezer
  • Hob
  • Ice maker
  • Kitchen
  • Microwave
  • Paper towels
  • Toaster

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Desk chair
  • Free local calls
  • Heating
  • Iron/ironing board
  • Laptop workspace
  • LED lighting
  • Phone
  • Water-efficient showers
  • Water-efficient toilets
  • Window screens

Policies

Check-in

Check-in start time: 4 PM; Check-in end time: anytime
Early check-in subject to availability
Early check-in is available for a fee
Contactless check-in available
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
The credit card used to book the reservation must be presented by the cardholder at check-in along with matching photo identification, and other arrangements must be coordinated with the property prior to arrival
This property enforces quiet hours from 11:00 PM to 8:00 AM
For any questions, please contact the property using the information on the booking confirmation
A deposit will be applied when reservations are made with a debit card.

Access methods

Staffed front desk

Pets

  • Pets: CAD 75 per accommodation, per stay (maximum CAD 75 per stay)
  • Only dogs and cats are allowed
  • Maximum 2 pets
  • Certain rooms only
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation
  • Service animals are exempt from fees

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 17 years old or younger stays free, per registered adult, when using existing bedding.
  • Rollaway/extra beds are available for CAD 25.0 per night.
  • Free cribs (infant beds)!

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: CAD 50 per accommodation, per day

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet fee: CAD 75 per accommodation, per stay (maximum CAD 75 per stay)
  • Service animals are exempt from fees
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: CAD 25.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards, and cash
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Long-term renters welcome
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and outdoor lighting
This property is professionally cleaned
This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Front desk staff will greet guests on arrival at the property. The credit card used when booking the reservation must be presented by the cardholder at check-in along with matching photo ID. Other arrangements must be coordinated with the property prior to arrival. At the property, quiet hours are enforced between 11:00 PM and 8:00 AM. For any questions, please contact the property using the information on the booking confirmation.
Prepaid credit cards and Visa debit cards are not accepted methods of payment to reserve a guestroom.

We should mention

  • Pool access available from 6:30 AM to 11:00 PM.
  • One child 17 years old or younger stays free, per registered adult, in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets are welcome in specific rooms only, which can be requested by contacting the property directly at the number on your booking confirmation (please see the Fees section for related charges).
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

London Staybridge Suites
Staybridge Suites London Hotel
Staybridge Suites Hotel London
Staybridge Suites London
Staybridge Suites London-Stratford City England
Staybridge Suites London - Vauxhall England

Staybridge Suites London by IHG Reviews

Reviews

8.4

Very good

Rating 10 - Excellent. 509 out of 1000 reviews
Rating 8 - Good. 271 out of 1000 reviews
Rating 6 - Okay. 111 out of 1000 reviews
Rating 4 - Poor. 62 out of 1000 reviews
Rating 2 - Terrible. 47 out of 1000 reviews

8.4/10

Cleanliness

8.6/10

Staff & service

8.2/10

Amenities

8.2/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

8/10 Good

Donald

Travelled with family
Liked: Cleanliness, staff & service, room comfort

They were under construction.

The staff was absolutely super friendly. Even the manager went out of his way to do us a favor. My only complaint is that they were under construction. Even though they did their best to work through it and not be an inconvenience to the guest, which they did.
Stayed 6 nights in Mar 2025

8/10 Good

David

Liked: Cleanliness, staff & service, room comfort

Great spot

There was construction going on and I appreciate that, but it didn't hamper our stay. Found a few hairs but nothing major in the tub. Will stay again in the future. It's a great spot for what we needed. Continental breakfast was great (Eggs and Bacon).
Stayed 1 night in Mar 2025

10/10 Excellent

Kristy

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Breakfast was not the greatest, hotel room (2 bedroom)was very spacious and comfy bed. Pool was small but clean, with towels being refreshed during our stay. Pool washroom were too far from pool. Renovations were being done but there was no noise. Staff were friendly.
Stayed 1 night in Mar 2025

10/10 Excellent

David

Great atmosphere and staff was friendly
Stayed 1 night in Dec 2024

8/10 Good

Joy

Travelled with family
Liked: Cleanliness, amenities
There were wonderful things about this hotel and mediocre aspects. The renovation not a problem. The room was large and comfortable however, not the room I booked. We booked the suite with 1 king and 2 double beds - I was excited that our family of 6. We got a suite with 2 kings. This change was not mentioned when we checked in and when I went to see what happen, I was told that room doesn’t exist at this location. I was mostly disappointed in the lack of customer service related to the concern - why not tell me when I checked in that the room was not available? Why did I need to come down to investigate?
Stayed 1 night in Mar 2025

10/10 Excellent

luc

Business traveller, Travelled with partner
Liked: Amenities
Very very clean and the reception was very pleasant to deal with
Stayed 1 night in Mar 2025

10/10 Excellent

Darrin

Stayed 1 night in Mar 2025

6/10 Okay

Rebecca

Travelled with family
Disliked: Amenities, property conditions & facilities
We were not told this hotel is under renovation at the time of booking. We did not receive the room we booked and although the exact room we booked was available on the website we’re not offered the room we wanted. We were given a cot bed as an alternative. Rooms were nicely renovated, however floors were dirty from renovation. Breakfast was not as advertised and times not provided. All food cleared out by 930 am, very early! We had to try and get our teens something else. Check in was pleasant, but after that I rarely saw anyone available at the front desk. We had no housekeeping although definitely saw someone in the halls. Not even towels refreshed. Stayed two nights. I hope the renovations finish soon, this property has promise but needs some serious work to communicate with guests more clearly, better effort to clean rooms even during renovation and customer service.
Stayed 2 nights in Mar 2025

8/10 Good

Steve

Travelled with partner
Liked: Staff & service, property conditions & facilities
I understand the breakfast area was under construction. The area being used was fine but the breakfast was below par. There were no cups no coffee and area was very messy.
Stayed 1 night in Mar 2025

8/10 Good

Jean

Travelled with family
Liked: Cleanliness, staff & service
The hotel is under construction with dumpsters and storage pods around the property. Furniture piled in common areas. A broken air conditioner sitting in the middle of the hall. There is a general sense that the hotel is low on linen. No sheet was in our room for our pull out couch. Only two bath towels per room for 4. The pool had no towels at all. We had to ask and call for each of these items and waited up to 30 min for delivery.
Stayed 2 nights in Mar 2025

10/10 Excellent

Frank

Stayed 3 nights in Feb 2025

8/10 Good

Jeffery

Business traveller
Disliked: Cleanliness
Stay was good, staff were friendly . Hospitality staff left dirty sheets on bed and a pair of socks in drawer.. Otherwise not a bad stay
Stayed 1 night in Mar 2025

10/10 Excellent

Chelsey

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was excellent. I stepped on a piece of broken glass that was on the ground beside my bed. After inspection I seen broken glass all behind the night stand and bed. I'm guessing it was from a previous guest. Breakfast was meh and the place was underconstruction but the price we paid reflected that. I would stay here again as the staff and room features made up for any missed clean up. We were also on the 5th floor so I would not be shocked if our room sat vacant for awhile lol.
Stayed 1 night in Mar 2025

10/10 Excellent

Liam

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Feb 2025

4/10 Poor

Lesley

Travelled with family
Disliked: Cleanliness, property conditions & facilities
Property was under construction and our room was clean, but we had no chairs for the table, missing pillows and unplated outlets. I waited about 20minutes to check in because the front desk person was dealing with someone smoking weed on the third floor which left the smell in the elevator and hallway to find out the guy had been put on the same floor as my room. Someone was playing loud gospel music and singing loud in the hallways and kids were running around in the hallway until midnight. Am hoping the property gets better after the construction.
Stayed 1 night in Feb 2025

8/10 Good

Dave

Liked: Staff & service
Breakfast area was under renovation and food was well below par. Had to go offsite to eat. Gym was unkept and felt very unsanitary. Non eventful stay. Good for a night
Stayed 1 night in Feb 2025

6/10 Okay

Pamela

Liked: Cleanliness, staff & service, room comfort
The jacuzzi suite had been freshly updated. Nice kitchenette, and newer floors. We very much enjoyed relaxing in the jacuzzi tub. The buffet breakfast was way below average, even for a free hotel breakfast. The pool was closed. The front lobby was cluttered with boxes and building materials. The "fitness facility" only had 4 machines in it. 3 of them were broken. Staff was very nice. We've stayed here a number of times in the past 10 years, so we've noted the slow decline and disrepair of this hotel. Hopefully, if a few repairs and some maintainence happens, and a little more attention is paid to detail, we might conside staying again in the future.
Stayed 1 night in Mar 2025

2/10 Terrible

Violeta

Disliked: Staff & service
Stayed 3 nights in Feb 2025

4/10 Poor

Jennifer

Travelled with family
Disliked: Amenities, property conditions & facilities
Unfortunately the property is undergoing renovation that seems have caused a lack of towels. There were no towels available at the pool and only one in our room. Though we were eventually able to get towels they seemed to be struggling to keep up. The food was also low availability and cold. The staff were trying their best with the difficult situation.
Stayed 1 night in Feb 2025

4/10 Poor

Rob

Disliked: Staff & service
Room was fine though it was not listed as under construction at time of booking. Main floor lobby, breakfast area and lounge were a mess. Breakfast was awful.
Stayed 1 night in Feb 2025

10/10 Excellent

Ann

Stayed 1 night in Feb 2025

10/10 Excellent

Robert

Travelled with pets
Liked: Amenities, property conditions & facilities
Awesome!!
Stayed 1 night in Feb 2025

10/10 Excellent

Dawn

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was great! The room was excellent! Very comfortable and roomy.
Stayed 1 night in Feb 2025

2/10 Terrible

CHRISTINA

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
A deeply disappointing stay due to major security lapses & poor service. Most alarming issue was someone unlawfully accessed my room. When I reported it to the front desk, I was initially told CCTV footage would be reviewed. An employee in housekeeping confirmed seeing someone enter my room & then quickly exit via stairwell on the CCTV. However, when I followed up again I was told CCTV system was down due to renovations, and no footage existed- completely contradicting what I was first told. To make things worse, there was no management or supervisory staff on-site to handle this serious security issue. The lack of oversight also meant no one was available to manage the chaos caused by unsupervised kids staying for a local hockey tournament. They ran through the halls, overused elevators, knocked on guests' doors & then run away. The situation got so out of hand police were called by another guest. Beyond these security concerns, the hotel fell short in several other areas: ROOM KEYS CONSTANTLY DEACTIVATING-had to be reprogrammed multiple times. BASIC AMENITIES-towel shortage affecting multiple guests, housekeeping removing towels without replacing them BREAKFAST AREA-tables dirty, food & beverages not replenished, only one staff member to handle. This stay left me feeling unsafe & frustrated. I expected much better, especially with guest security & basic hospitality. I won’t be staying & wouldn’t recommend this hotel to anyone until they address these serious issues.

10/10 Excellent

Marinus

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

it is always good

Stayed 2 nights in Feb 2025