6/10 Okay
Elizabeth
Travelled with family
27 Jan 2025
Liked: Cleanliness, staff & service
When we arrived at check in, though we had ordered (and were confirmed) that we wanted a double room with 2 beds, what was reported to the staff was that we simply wanted a double room. Luckily she still had a room with 2 beds. Unfortunately the room she had in mind would not open - not for us when we tried the key card and again when we had it rekeyed and again when she tried the master key. But there was another room upstairs that had a key card that worked but was still being cleaned - we took it because we’d just endured a 4 hour journey through mostly rush hour traffic from Seattle and just wanted to chill a bit before heading to our event. She was a friendly nice woman who’d been having her own bad day and it wasn’t her fault that she’d been given incomplete information and that the lock didn’t work on the first room. The room itself was basic but clean and we both slept well in it.
Elizabeth
Stayed 2 nights in Jan 2025