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Hôtel Le Relais

3.0 star property

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Photo gallery for Hôtel Le Relais

A wall covered with various plants and a sign that reads "Le coin de l'ami".
A modern lobby with marble flooring, a glass partition, and a seating area with a blue sofa and two armchairs.
A hotel room with a large bed, wooden headboard, two bedside lamps, a floral-patterned wall, and a ceiling vent.
A modern hotel lobby with a marble reception desk, a seating area with a magazine rack, and a display of brochures.
An outdoor seating area with tables and chairs, surrounded by potted plants and a clear blue sky.

Reviews

7.6 out of 10
Good

Popular amenities

  • Pet-friendly
  • Parking included
  • Free Wi-Fi
  • Restaurant
  • Air-conditioning
  • Breakfast available

Explore the area

View in a map
Rue de Strasbourg, Mail de l'Hippodrome, Lons, Pyrenees Atlantiques, 64140
  • Place, Piscine Aqualons
    ‪12 min walk‬
  • Place, Hippodrome de Pau
    ‪17 min walk‬
  • Place, Zenith de Pau
    ‪4 min drive‬
  • Airport, Pau (PUF-Pau - Pyrenees)
    ‪13 min drive‬

Room options

View all photos for Twin Room

A hotel room with a bed, a desk, a chair, a television, a mirror, and a window.

Twin Room

  • Sleeps 2
  • 2 Single Beds
  • Free Wi-Fi

View all photos for Standard Double Room

A modern hotel room with a large bed, a desk with a chair, a small table, a mirror, and a window with curtains.

Standard Double Room

7.4 out of 10
Good
(3 reviews)
  • 12 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed
  • Free Wi-Fi

View all photos for Triple Room

A hotel room with two beds, a wooden floor, a window, a mirror, a television, and a small table.

Triple Room

  • 12 sq m
  • 1 bedroom
  • Sleeps 3
  • 3 Single Beds
  • Free Wi-Fi

View all photos for Quadruple Room

A hotel room with two beds, a desk, a chair, a heater, a mirror, and a window with curtains.

Quadruple Room

8.0 out of 10
Very good
(1 review)
  • 15 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 Double Bed and 2 Single Beds
  • Free Wi-Fi

View all photos for Twin Room

A hotel room with a bed, a desk, a chair, a TV, and a window.

Twin Room

8.0 out of 10
Very good
(1 review)
  • 12 sq m
  • 1 bedroom
  • Sleeps 2
  • 2 Single Beds
  • Free Wi-Fi

View all photos for Comfort Room, 1 Double Bed

A hotel room with a large bed, wooden headboard, two bedside lamps, a floral-patterned wall, and a ceiling vent.

Comfort Room, 1 Double Bed

  • 12 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed
  • Free Wi-Fi

Room

  • Sleeps 3
  • Free Wi-Fi

Room

  • Sleeps 4
  • Free Wi-Fi

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About this property

Hôtel Le Relais

This smoke-free hotel features a restaurant, a bar/lounge, and a 24-hour business center. Free WiFi in public areas and free self parking are also provided. Other amenities include a conference center, conference space, and a 24-hour front desk. Housekeeping is not available.
Hôtel Le Relais offers 60 air-conditioned accommodations with complimentary bottled water and coffee/tea makers. Flat-screen televisions come with cable channels. Bathrooms include bathtubs and hair dryers.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones.

The recreational activities listed below are available either on site or nearby; fees may apply.
During your stay at Hôtel Le Relais, you'll be within walking distance of Piscine Aqualons. Features include free WiFi in public areas and free self parking, plus a restaurant.
  • Free WiFi
  • Free self parking
  • Grab something to eat at the restaurant or stop for a drink at the bar/lounge
  • Buffet breakfast served daily for a fee
  • Amenities include a 24-hour business center, 4 meeting rooms, and a conference center
  • 13 minutes by foot from Piscine Aqualons and a 2-minute drive from Hippodrome de Pau
  • Pets welcome for free
There's a restaurant on site. You can enjoy a drink at the bar/lounge. A 24-hour business center and 4 meeting rooms are available.

Public spaces have free WiFi. Event space at this hotel measures 1076 square feet (100 square meters) and includes a conference center. A terrace, multilingual staff, and room service (during limited hours) are also featured at the business-friendly Hôtel Le Relais. Self parking is free.

This 3-star Lons hotel is smoke free.

For a fee, guests can enjoy buffet breakfast on weekdays from 6:30 AM to 10:00 AM and on weekends from 6:30 AM to 10:00 AM.
Onsite venue - This restaurant specializes in French cuisine and serves lunch and dinner. Guests can enjoy alfresco dining (weather permitting). Open select days.
Room service (during limited hours) is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site
  • RV/bus/lorry parking on site
  • Limited on-site self parking
  • Wheelchair-accessible parking available

Food and drink

  • Buffet breakfast available for a fee 6:30 AM to 10:00 AM on weekdays and 6:30 AM to 10:00 AM on weekends; EUR 4.50 to 11 per person
  • A bar/lounge
  • A restaurant

Conveniences

  • 24-hour front desk
  • Luggage storage

Guest services

  • Multilingual staff
  • No housekeeping service

Business services

  • 24-hour business centre
  • 4 meeting rooms
  • Conference centre (1,076 square foot of space)

Outdoors

  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • 1 building
  • 5 floors
  • Banquet hall
  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Bathtub
  • Hair dryer
  • Private bathroom
  • Towels provided

Entertainment

  • Flat-screen TV with cable channels

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Free bottled water
  • Limited room service

More

  • Air conditioning
  • Desk
  • Heating
  • Iron/ironing board on request
  • Phone

Policies

Check-in

Check-in start time: 2:30 PM; Check-in end time: anytime
Minimum check-in age: 18

Check-out

Check-out before 11:30 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets are welcome and stay free

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for EUR 9.0 per day.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: EUR 1.67 per person, per night. This tax does not apply to children under 18 years of age.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: approximately EUR 4.5 to 11 per person
  • Rollaway bed fee: EUR 9.0 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a fire extinguisher
Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Onsite cash transactions can't exceed EUR 1000, due to national regulations. For more details, please contact the property using information in the booking confirmation.

Property class

This property has received its official star rating from the French Tourism Development Agency, ATOUT France.

Property is also known as

Hôtel Le Relais Lons
Le Relais Lons
Hôtel Relais Lons
Relais Lons
Hôtel Le Relais Lons
Hôtel Le Relais Hotel
Hôtel Le Relais Hotel Lons

Hôtel Le Relais Reviews

Reviews

7.6

Good

Rating 10 - Excellent. 38 out of 163 reviews
Rating 8 - Good. 80 out of 163 reviews
Rating 6 - Okay. 25 out of 163 reviews
Rating 4 - Poor. 11 out of 163 reviews
Rating 2 - Terrible. 9 out of 163 reviews

7.6/10

Cleanliness

8.2/10

Staff & service

6.2/10

Amenities

7.4/10

Property conditions & facilities

Reviews

Verified review

8/10 Good

Philippe

Liked: Cleanliness, staff & service
Normal
Stayed 1 night in May 2025
Verified review

8/10 Good

Kevin

Liked: Cleanliness, staff & service, room comfort
The hotel rooms need updating. We book an hour before arriving but Hotel.com had not sent it through to the hotel. The receptionist gave us the room and said she would sort it out. Which she did telling us it came through 2 hours after we arrived
Stayed 1 night in Jun 2024
Verified review

4/10 Poor

Colette

Disliked: Cleanliness, amenities
Chambre vétusté manque de chauffage, etc...
Stayed 1 night in Jan 2026
Verified review

10/10 Excellent

Lavinia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Très propre
Stayed 1 night in Dec 2025
Verified review

6/10 Okay

Jaime

Disliked: Cleanliness
Siendo sinceros,hablando de mi habitación,en la cama de al lado de la ventana había mosquitos muertos y algún bicho de ese estilo que otro! La limpieza no era del todo la digna de un hotel de supuestamente 3 estrellas,me pico el cuerpo toda la noche ya nose si era mi cabeza o eran los inquilinos de la habitación Pero para dormir una noche para pasar el trago está bien No desayune en el buffet porque por 9€ me parecía ridículo lo que proporcionaban,4 filetes de jamón York,unas magdalenas y 6 tostadas de pan Lo siento no pongo nunca Opiniones pero todo hay que decirlo y saberlo
Stayed 1 night in Dec 2025
Verified review

8/10 Good

EWM

Liked: Cleanliness, staff & service, amenities
RAS
Stayed 1 night in Nov 2025
Verified review

8/10 Good

Thomas

Liked: Staff & service, property conditions & facilities, room comfort
Hôtel correct.
Stayed 1 night in Oct 2025
Verified review

4/10 Poor

Didier

Disliked: Cleanliness, property conditions & facilities, room comfort
Lavabo de salle de bain ne s’écoule pas. Les toilettes ne s’écoule pas. La chasse coule très faiblement. Le support de savon de la salle de bain était plein de noirs et de moisi.
Stayed 2 nights in Sep 2025
Verified review

8/10 Good

Angelique

Liked: Staff & service, property conditions & facilities, room comfort

Étape entre ouest de la France et Espagne

Bon accueil, personnel sympathique et lits confortables.
Stayed 1 night in Jul 2025
Verified review

6/10 Okay

Sarah

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Mon sejour a été convenable. Le personnel a été agreable et courtois.
Stayed 1 night in Jun 2025
Verified review

4/10 Poor

Charles

Disliked: Cleanliness, amenities, property conditions & facilities
Gros contraste entre l’accueil avec du marbre, très propre et tout neuf, et les chambres vieillotes, salle de bain avec hygiène douteuse, toiles d’araignée, poussières et taches sur les murs dans la chambre Literie et draps correct Manque de prise électrique proche du lit
Stayed 2 nights in Jun 2025
Verified review

8/10 Good

David

Liked: Staff & service, room comfort

Correct sans trop d'exigence

Acceuil chaleureux, chambre correcte, petit dej plus que minimaliste.
Stayed 3 nights in Feb 2025
Verified review

6/10 Okay

paul

Ne mérite pas 3 etoiles
Stayed 2 nights in Jan 2025
Verified review

2/10 Terrible

Julien

Disliked: Cleanliness, property conditions & facilities, room comfort
Nuit pour le travail, baignoire avec robinet cassé (impossinle de régler l'eau chaude, donc douche tiède) Une seule lampe fonctionnait, le chauffages vieux comme le monde fait un bruit d'enfer. Le drap du lit était taché de trace de pas... les chambres sont mal insonorisées. Franchement je ne me plains jamais mais plus jamais dans cette hôtel et je deconseille.. Le seul point positif est la boulangerie en face qui est excellente et avec un personnel agréable
Stayed 1 night in Nov 2024
Verified review

8/10 Good

Alain

Liked: Cleanliness, staff & service
Super acceuil et service .par contre les chambres sont un peu vieille.
Stayed 1 night in Jun 2024
Verified review

8/10 Good

Cédric

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Pour ma part aucun soucis au niveau de la chambre
Stayed 2 nights in May 2024
Verified review

4/10 Poor

CATHERINE

Disliked: Staff & service, property conditions & facilities, room comfort
Chambre vétuste non conforme au site, pas de ménage, accueil moyen
Stayed 2 nights in May 2024
Verified review

8/10 Good

Claire

Liked: Cleanliness, property conditions & facilities, room comfort
Bien
Stayed 1 night in Aug 2023
Verified review

4/10 Poor

Laurent

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
la robinetterie lavabo cassée à notre arrivée et non remplacer. Le ménage non fait même à notre demande car il y a du sable au sol. Les lits non faits. On nous dit oui on va passer faire le ménage et changer les draps mais les femmes de ménage ne sont jamais passées. Par contre l'accueil de l'hôtel est très bien. En résumé, établissement à éviter.
Stayed 4 nights in Aug 2023
Verified review

2/10 Terrible

Elena

Disliked: Cleanliness, property conditions & facilities
Camera umida, biancheria del letto umida, bagno sporco e wc che si muoveva. Mensola portaoggetti cadente, bollitore presente ma con una busta di caffè, tre di zucchero e un biscotto (in una camera tripla!). Doccia senza supporto, pavimenti luridi. Nei corridoi moquette sporca e puzzolente.
Stayed 1 night in Aug 2023
Verified review

8/10 Good

thibaud

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Bon rapport qualité prix

Très bon rapport qualité prix, bon repas lors de la soirée étape.
Stayed 1 night in Jan 2023
Verified review

4/10 Poor

valerie

Disliked: Cleanliness, staff & service, property conditions & facilities

Affreux

Hôtel ne correspond pas à 3 étoiles sale pas de serviettes changées pour 2 nuits chambre pas faite obligé de faire la police car tapage dans couloir hôtel à recaler
Stayed 2 nights in Nov 2022
Verified review

6/10 Okay

Verified traveller

Liked: Staff & service, room comfort
Disliked: Cleanliness
Accueil correct mais chambre très sale meme pas nettoyé. J'ai du nettoyer la salle de bain ( sol et baignoire ) avant de me laver.
Stayed 1 night in Jan 2021
Verified review

6/10 Okay

Ramanan

Disliked: Cleanliness, amenities, property conditions & facilities
Passt zu dem Preis. Nur für Notfall empfehlen. Einfach nur zum übernachten.
Stayed 1 night in Aug 2020
Verified review

6/10 Okay

Verified traveller

Disliked: Staff & service, room comfort

Peut faire mieux

Il faisait très froid dans la chambre, obligée d'allumer le chauffage...mal isolé.. A cause du corona (?) Petit déjeuner vraiment décevant (3petits pains au lait, café soluble, fruit, compote et jus de fruit) je pense que le corona n'excuse pas tout... Bref je ne reviendrais pas dans cet hotel
Stayed 3 nights in Jun 2020