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Pasadena Inn at Old Town

2.0 star property

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Photo gallery for Pasadena Inn at Old Town

Lobby
Laundry room
Room amenity
In-room safe, desk, laptop workspace, blackout curtains
Property entrance

Reviews

7.2 out of 10
Good

Popular amenities

  • Free Wi-Fi
  • Air-conditioning
  • Business services
  • Laundry room
  • 24/7 front desk

Explore the area

View in a map
400 S Arroyo Pkwy, Pasadena, CA, 91105
  • Place, Pasadena Convention Center
    ‪10 min walk‬
  • Place, Pasadena City Hall
    ‪13 min walk‬
  • Place, California Institute of Technology
    ‪3 min drive‬
  • Airport, Los Angeles, CA (LAX-Los Angeles Intl.)
    ‪56 min drive‬

Room options

View all photos for Room, 1 King Bed

In-room safe, desk, laptop workspace, blackout curtains

Room, 1 King Bed

8.0 out of 10
Very good
(111 reviews)
  • 33 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed, Accessible

In-room safe, desk, laptop workspace, blackout curtains

Room, 1 King Bed, Accessible

9.0 out of 10
Wonderful
(2 reviews)
  • 33 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 2 Queen Beds

In-room safe, desk, laptop workspace, blackout curtains

Room, 2 Queen Beds

  • 35 sq m
  • Sleeps 4
  • 2 Queen Beds

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About this property

Pasadena Inn at Old Town

This smoke-free motel features concierge services, laundry facilities, and a 24-hour front desk. Free WiFi in public areas and free self parking are also provided. Other amenities include a computer station, express check-out, and tour/ticket assistance. Housekeeping is available on request.
Pasadena Inn at Old Town offers 69 air-conditioned accommodations, which are accessible via exterior corridors and feature coffee/tea makers and hair dryers. Televisions come with premium cable channels. Guests can make use of the in-room refrigerators and microwaves. Rooms have partially open bathrooms. Bathrooms include showers.

Guests can surf the web using the complimentary wireless Internet access (speed: 100+ Mbps (good for 1–2 people or up to 6 devices)). Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided on request.

Pasadena Inn at Old Town 's great location gets high marks from our customers. During your stay, you'll be within walking distance of Pasadena Convention Center. Features include free WiFi in public areas and free self parking, plus concierge services.
  • Free WiFi (speed: 100+ Mbps (good for 1–2 people or up to 6 devices))
  • Free self parking
  • Services include a concierge, tour or ticket assistance, and luggage storage
  • Guests have great things to say about the helpful staff and the location
  • 12 minutes by foot from Pasadena Convention Center and a 3-minute drive from California Institute of Technology
As a guest of Pasadena Inn at Old Town , you'll find a vending machine, multilingual staff, and tour/ticket assistance. A computer station is on site and WiFi is free in public spaces. The business-friendly Pasadena Inn at Old Town also features concierge services, laundry facilities, and express check-out. Free self parking is available.

This Pasadena motel is smoke free.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 100+ Mbps (good for 1–2 people or up to 6 devices)
  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site
  • Limited on-site self parking
  • Wheelchair-accessible parking available

Things to do

  • TV in common areas

Family friendly

  • In-room microwave
  • In-room refrigerator
  • Laundry facilities
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Vending machine

Guest services

  • Concierge services
  • Housekeeping on request
  • Multilingual staff
  • Tour and ticket assistance

Business services

  • Computer station

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Lift
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible registration desk

More

  • 3 floors
  • At least 80% lighting from LEDs
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Hair dryer
  • Private bathroom
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • TV with premium cable channels

Food and drink

  • Coffee/tea maker
  • Microwave
  • Refrigerator

More

  • Access via exterior corridors
  • Air conditioning
  • Bulk dispensers for toiletries
  • Desk
  • Eco-friendly toiletries
  • Free local calls
  • Iron/ironing board
  • Laptop workspace
  • Phone
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 3:00 AM
Early check-in subject to availability
Early check-in is available for a fee
Late check-in subject to availability
Late check-in fee for check-in between 11:30 AM and noon
Minimum check-in age: 18

Check-out

Check-out before 11 AM
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

An adult age 18 or older must assume all liability for the booking
Front desk staff will greet guests on arrival at the property
If you are planning to arrive after noon please contact the property in advance using the information on the booking confirmation
The credit card used to book the reservation must be presented by the cardholder at check-in along with matching photo identification, and other arrangements must be coordinated with the property prior to arrival
This property enforces quiet hours from 9:00 PM to 9:00 AM
Information provided by the property may be translated using automated translation tools

Renovations and closures

The property will be renovating from April 10 2026 to March 31 2027 (completion date subject to change). The following areas are affected:
  • Exterior
Renovation work will only be conducted during business hours. Every effort will be made to minimize noise and disturbance.

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Early check-in is available for a fee (subject to availability)
  • Late check-in fee for check-in between 11:30 AM and noon
  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards and debit cards; cash is not accepted
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Onsite parties or group events are strictly prohibited
Safety features at this property include a fire extinguisher
Guests arriving after noon must make advance arrangements by contacting the property using the information on the booking confirmation. Front desk staff will greet guests on arrival at the property. An adult age 18 or older must assume all liability for the booking. The credit card used when booking the reservation must be presented by the cardholder at check-in along with matching photo ID. Other arrangements must be coordinated with the property prior to arrival. At the property, quiet hours are enforced between 9:00 PM and 9:00 AM.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Registered guests are the only ones allowed to be in guestrooms.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Inn Pasadena
Pasadena Inn
Pasadena Best Western
Best Western Pasadena Hotel Pasadena
GreenTree Pasadena Inn Motel
GreenTree Pasadena Inn Pasadena
GreenTree Pasadena Inn Motel Pasadena

Pasadena Inn at Old Town Reviews

Reviews

7.2

Good

Rating 10 - Excellent. 329 out of 1000 reviews
Rating 8 - Good. 224 out of 1000 reviews
Rating 6 - Okay. 196 out of 1000 reviews
Rating 4 - Poor. 143 out of 1000 reviews
Rating 2 - Terrible. 108 out of 1000 reviews

7.0/10

Cleanliness

7.6/10

Staff & service

6.4/10

Amenities

6.6/10

Property conditions & facilities

Reviews

10/10 Excellent

Jaime

Liked: Cleanliness, staff & service, amenities
Great
Stayed 4 nights in Jan 2026

2/10 Terrible

Nathanael

Disliked: Cleanliness, staff & service, property conditions & facilities
Moldy shower, filthy floors, torn shade with broken mechanism anyway and did not cover the window, maid service was set for every THIRD day, clean linen and more than 2 towels required special request. Desk unmanned for long periods. Phone to outside was dysfunctional. One chair. TV service incomprehensible. Mystery extra $50 charge appeared on bill. Price should have been $29 a night.
Stayed 2 nights in Jan 2026

6/10 Okay

Dita

Travelled with family
Liked: Cleanliness
Disliked: Amenities
Great location, but the room was less than stellar. Curtains were dirty and there was water damage all over the walls and ceiling in the bathroom. The room was clean, but overall condition not great
Stayed 3 nights in Jan 2026

8/10 Good

Jennifer E

Liked: Cleanliness, amenities, property conditions & facilities
Clean room and good customer service.
Stayed 4 nights in Jan 2026

10/10 Excellent

Solomon

Stayed 1 night in Jan 2026

10/10 Excellent

Michele

Liked: Cleanliness, amenities, property conditions & facilities
The woman who checked us in was fantastic.
Stayed 2 nights in Jan 2026

10/10 Excellent

Charles

Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
Fast, easy check-in. Clean room. Whole Foods store basically across the street. Plenty of parking. Good place to stay for the occasional appearance before the Ninth Circuit Court of Appeals.
Stayed 1 night in Jan 2026

6/10 Okay

Joshua

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Amenities
Everything was fine except they said they had full hot breakfast and instead they had grab and go muffins. They should have updated to indicate that as the breakfast was a factor in picking this hotel.
Stayed 4 nights in Jan 2026

4/10 Poor

Shannon

Stayed 2 nights in Jan 2026

6/10 Okay

Hector

Stayed 1 night in Jan 2026

10/10 Excellent

Melissa

Liked: Cleanliness, staff & service, amenities
It was clean
Stayed 1 night in Jan 2026

10/10 Excellent

Crystal, Los Angeles

Stayed 1 night in Jan 2026

8/10 Good

Sheri

Stayed 4 nights in Dec 2025

10/10 Excellent

Fernando

Stayed 1 night in Dec 2025

8/10 Good

Jonathan

Stayed 1 night in Dec 2025

8/10 Good

Elizabeth

Stayed 1 night in Dec 2025

2/10 Terrible

Carlos

Stayed 1 night in Nov 2025

4/10 Poor

Patricia

Travelled with partner
Disliked: Amenities, property conditions & facilities
Room as large, bed was comfortable and location was good, but walls were thin, bathroom amenities (shampoo, etc.) were watery, and there was mould in the bathroom.
Stayed 3 nights in Dec 2025

6/10 Okay

John

Stayed 1 night in Dec 2025

2/10 Terrible

Keenan

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
I was disappointed with the condition of the room compared to what was advertised . The bed feels like a king sized mattress placed on a queen size frame which makes the bed flipping out on both side of the bed. The window shade is damaged and one of the drawers is missing on the left side and even found a sock left behind on right drawer. It shows the room was cleaned properly before my stay The photo online made the hotel and rooms appear much nicer than what I walk into. Unfortunately the actual doesn’t match the advertisement. I also read the reviews from 1-3 years ago and nothing has improved ever since. I also read their reaction to those review with word “we are strive to improve” but nothing has changed ever since. We do not recommend anyone to book this hotel.
Stayed 1 night in Dec 2025

8/10 Good

ADRIANA G

Stayed 1 night in Dec 2025

10/10 Excellent

Bryan

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Comfortable bed and great shower pressure
Stayed 1 night in Dec 2025

10/10 Excellent

Mengtong

Stayed 4 nights in Dec 2025

10/10 Excellent

Dennis

Liked: Cleanliness, amenities, property conditions & facilities
Clean, great value! Good free breakfast, didn't get to use the pool but looks clean!
Stayed 1 night in Dec 2025

10/10 Excellent

William, Fontana

Liked: Cleanliness, property conditions & facilities
Everything was great
Stayed 1 night in Dec 2025