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Sheraton Universal Hotel

4.0 star property

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Photo gallery for Sheraton Universal Hotel

Premium bedding, down duvets, in-room safe, desk
Property amenity
Exterior
Lobby
Lobby

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Pet-friendly
  • Free Wi-Fi
  • Air-conditioning

Explore the area

View in a map
333 Universal Hollywood Drive, Universal City, CA, 91608
  • Place, Universal Studios Hollywood
    ‪7 min walk‬
  • Place, The Wizarding World of Harry Potter™
    ‪7 min walk‬
  • Place, Universal CityWalk
    ‪10 min walk‬
  • Airport, Burbank, CA (BUR-Hollywood Burbank)
    ‪23 min drive‬

Room options

View all photos for Executive Room, 1 King Bed

Premium bedding, down duvets, in-room safe, desk

Executive Room, 1 King Bed

8.6 out of 10
Excellent
(16 reviews)
  • 30 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Traditional Room, 1 King Bed

Premium bedding, down duvets, in-room safe, desk

Traditional Room, 1 King Bed

9.2 out of 10
Wonderful
(369 reviews)
  • 30 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Traditional Room, 2 Double Beds

Premium bedding, down duvets, in-room safe, desk

Traditional Room, 2 Double Beds

8.4 out of 10
Very good
(223 reviews)
  • 30 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

View all photos for Traditional Room, 2 Queen Beds

Premium bedding, down duvets, in-room safe, desk

Traditional Room, 2 Queen Beds

8.8 out of 10
Excellent
(224 reviews)
  • 30 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

View all photos for Suite, 2 Double Beds

Premium bedding, down duvets, in-room safe, desk

Suite, 2 Double Beds

9.2 out of 10
Wonderful
(17 reviews)
  • 56 sq m
  • Sleeps 6
  • 2 Double Beds

View all photos for Suite, 1 King Bed with Sofa bed

Suite, 1 King Bed with Sofa bed

Suite, 1 King Bed with Sofa bed

8.8 out of 10
Excellent
(9 reviews)
  • 56 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Premium Room, 2 Queen Beds, Lanai

Premium Room, 2 Queen Beds, Lanai

Premium Room, 2 Queen Beds, Lanai

8.4 out of 10
Very good
(165 reviews)
  • 33 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

View all photos for Junior Suite, 1 King Bed

Junior Suite, 1 King Bed

Junior Suite, 1 King Bed

9.0 out of 10
Wonderful
(8 reviews)
  • 49 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 King Bed with Sofa bed

Suite, 1 King Bed with Sofa bed | Meeting facility

Suite, 1 King Bed with Sofa bed

10.0 out of 10
Exceptional
(2 reviews)
  • 43 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Traditional Room, 1 King Bed (Mobility/Hearing Accessible, Tub)

Premium bedding, down duvets, in-room safe, desk

Traditional Room, 1 King Bed (Mobility/Hearing Accessible, Tub)

8.8 out of 10
Excellent
(8 reviews)
  • 30 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Family Room, 1 King Bed

Premium bedding, down duvets, in-room safe, desk

Family Room, 1 King Bed

8.8 out of 10
Excellent
(118 reviews)
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Traditional Room, 2 Double Beds (Mobility/Hearing Access, Roll-in Shwr)

Premium bedding, down duvets, in-room safe, desk

Traditional Room, 2 Double Beds (Mobility/Hearing Access, Roll-in Shwr)

8.8 out of 10
Excellent
(5 reviews)
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

View all photos for Traditional Room, 1 King Bed (Mobility/Hearing Access, Roll-in Shwr)

Premium bedding, down duvets, in-room safe, desk

Traditional Room, 1 King Bed (Mobility/Hearing Access, Roll-in Shwr)

10.0 out of 10
Exceptional
(2 reviews)
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Family Room, 1 King Bed

Premium bedding, down duvets, in-room safe, desk

Family Room, 1 King Bed

  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

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The price is €234
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About this property

Sheraton Universal Hotel

Along with an outdoor pool, this smoke-free hotel has a restaurant and a fitness center. WiFi in public areas is free. Additionally, a bar/lounge, a snack bar/deli, and a hot tub are onsite. Housekeeping is available on request.
Sheraton Universal Hotel offers 461 air-conditioned accommodations with safes and coffee/tea makers. Beds feature down comforters and premium bedding. 43-inch LCD televisions come with premium cable channels. Bathrooms include designer toiletries, complimentary toiletries, and hair dryers.

This Universal City hotel provides complimentary wireless Internet access. Business-friendly amenities include desks, desk chairs, and phones. Hypo-allergenic bedding and change of bedsheets can be requested. Housekeeping is provided daily.

An outdoor pool and a hot tub are on site. Other recreational amenities include a fitness center.
Our customers tell us they can't get enough of the breakfast at Sheraton Universal Hotel. During your stay, you're just a quick walk from Universal Studios Hollywood. You'll find features like free WiFi in public areas, plus an outdoor pool and a restaurant.
  • Free WiFi
  • Enjoy American cuisine while dining at The California's
  • Full breakfast served daily for a fee
  • Valet parking and self parking available for a fee
  • Take a swim in the outdoor pool or soak in the hot tub
  • Services include dry cleaning/laundry, a concierge, and tour or ticket assistance
  • Onsite recreation includes a gym
  • Guests really like the accommodations for the overall comfort, cleanliness, and comfy beds
  • Just a 1-minute drive from Universal Studios Hollywood and 5 minutes from Capitol Records Tower
  • Pets welcome for a fee (restrictions apply)
Sheraton Universal Hotel offers its guests an outdoor pool, a hot tub, and a fitness center. Along with a restaurant, there's a snack bar/deli on site. You can enjoy a drink at the bar/lounge. WiFi is free in public spaces.

A business center and 17 meeting rooms are available. Event space at this hotel measures 32774 square feet (3045 square meters) and includes conference space. A terrace, a vending machine, and multilingual staff are also featured at the business-friendly Sheraton Universal Hotel. For a fee, parking is available.

This 4-star Universal City hotel is smoke free.

For a fee, guests can enjoy full breakfast daily from 7:00 AM to 11:30 AM.
The California's - This restaurant specializes in American cuisine and serves breakfast and lunch. Reservations are required.
The Reel Pool Bar - This poolside bar specializes in Californian cuisine and serves light fare only. Guests can enjoy drinks at the bar. A children's menu is available. Open select days.
In the Mix Lobby Bar - This lobby lounge serves dinner and light fare. A children's menu is available. Open daily.
Room service (during limited hours) is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Electric car charging station on site
  • Height restrictions apply for on-site parking
  • Secured, covered parking on site (USD 55 per day)
  • Secured valet parking on site (USD 63 per day; includes in/out privileges)
  • Limited on-site valet and self parking
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Daily full breakfast available 7:00 AM to 11:30 AM for a fee: USD 21 to 34 per person
  • A bar/lounge
  • A restaurant
  • Snack bar/deli

Restaurants on site

  • In the Mix Lobby Bar
  • The California's
  • The Reel Pool Bar

Things to do

  • Gym
  • Hot tub
  • Outdoor pool
  • TV in common areas

Family friendly

  • In-room cot
  • Laundry facilities
  • Mini-fridge
  • Outdoor pool
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine
  • Water dispenser

Guest services

  • Change of bedsheets (on request)
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Business services

  • 17 meeting rooms
  • 32,774 square feet of conference space
  • Business centre

Outdoors

  • Garden
  • Outdoor furniture
  • Pool loungers
  • Pool umbrellas
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Grab bar near toilet
  • Height-adjustable showerhead
  • Lever door handles
  • Lift
  • Low-height door lock
  • Low-height view port in door
  • Thin carpet in room
  • Tile flooring in room
  • Valet for wheelchair-equipped vehicles
  • Visual fire alarm
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking

More

  • 20 floors
  • At least 80% lighting from LEDs
  • Ballroom
  • Banquet hall
  • Biodegradable coffee stirrers available
  • Comprehensive recycling policy
  • No plastic coffee stirrers
  • Rooftop garden
  • Smoke-free property
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Down comforter
  • Free cot
  • Hypo-allergenic bedding
  • Premium bedding

Bathroom

  • Designer toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 43-inch LCD TV with premium cable channels

Food and drink

  • Coffee/tea maker
  • Limited room service
  • Mini-fridge

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Desk chair
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Heating
  • Iron/ironing board
  • Laptop workspace
  • LED lighting
  • Phone
  • Recycling
  • Safe
  • Water-efficient showers

Policies

Check-in

Check-in start time: 4:00 PM; Check-in end time: midnight

Check-out

Check-out before 11:00 AM

Special check-in instructions

An adult age 18 or older must assume all liability for the booking
Front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets: USD 125 per accommodation, per stay
  • Maximum 1 (weight limit: 40 lbs per pet)
  • Restrictions apply
  • For more information, you can reach out to the property at the number on the booking confirmation
  • Service animals are exempt from fees

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children 17 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are available for USD 30.0 per stay.
  • Free cribs (infant beds)!

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for full breakfast: approximately USD 21 to 34 per person
  • Covered self parking fee: USD 55 per day (in/out privileges)
  • Secured valet parking fee: USD 63 per day (in/out privileges)
  • Pet fee: USD 125 per accommodation, per stay
  • Service animals are exempt from fees
  • Rollaway bed fee: USD 30.0 per stay

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a fire extinguisher and a smoke detector
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott)
This property doesn't offer after-hours check-in. Front desk staff will greet guests on arrival at the property. An adult age 18 or older must assume all liability for the booking.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Pool access available from 8:00 AM to 10:00 PM.
  • Children 17 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • To make arrangements to bring your pet, contact the property directly at the number on your booking confirmation (please see the Fees section for related charges).
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Hotel Sheraton Universal
Hotel Universal
Sheraton Hotel Universal
Sheraton Universal
Sheraton Universal Hotel
Universal Hotel
Universal Sheraton
Universal Sheraton Hotel
Sheraton Universal Hotel Hotel
Sheraton Universal Hotel Universal City
Sheraton Universal Hotel Hotel Universal City

Sheraton Universal Hotel Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 2588 out of 4141 reviews
Rating 8 - Good. 763 out of 4141 reviews
Rating 6 - Okay. 402 out of 4141 reviews
Rating 4 - Poor. 203 out of 4141 reviews
Rating 2 - Terrible. 185 out of 4141 reviews

9.0/10

Cleanliness

9.0/10

Staff & service

8.8/10

Amenities

8.6/10

Property conditions & facilities

Reviews

10/10 Excellent

lesa

Travelled with family
Liked: Cleanliness, staff & service, amenities
Very clean rooms, staff was great, restaurant was amazing. Shuttle to Universal Studios was so easy.
Stayed 1 night in Dec 2025

10/10 Excellent

Manuel

Travelled with family
Disliked: Property conditions & facilities, room comfort
The rooms were small, don’t recommend for family. Our rooms sliding door was facing the freeway and that’s all we heard all night. The restroom door to the shower didn’t close all the way so water was just coming out. Didn’t understand why there was a random mirror in the shower angled to the restroom. No complimentary breakfast. Front desk was awesome at check in but other than that would not stay there again
Stayed 1 night in Dec 2025

10/10 Excellent

lesa

Travelled with family
Liked: Cleanliness, staff & service, amenities
Stayed here while going to Universal Studios! Very convenient!!! Will always stay here while attending theme park.
Stayed 1 night in Dec 2025

10/10 Excellent

Angelica

Stayed 2 nights in Dec 2025

4/10 Poor

Angela, Spokane valley

Travelled with partner
Liked: Cleanliness
Disliked: Amenities
I called before o made the reservation asked how much security deposit was they tell me $150 I get here and it’s $200. A couple weeks before the trip I call and extended trip by a day so I was told that she added to my existing reservation and that I would not have to pay the security deposit again o get here and I did have to pay again very frustrating when yiur on a budget. We had breakfast and had to pay for that separately when every other hotel I have been to usually take it out of your deposit I will not stay here again this was a very terrible experience this hotel gouges people for money
Stayed 3 nights in Dec 2025

10/10 Excellent

Sucheera

Stayed 4 nights in Dec 2025

10/10 Excellent

SHRUTI

Liked: Cleanliness, amenities, property conditions & facilities
Great stay
Stayed 3 nights in Nov 2025

10/10 Excellent

Cherubin

Stayed 3 nights in Nov 2025

10/10 Excellent

Tanya

Liked: Cleanliness, amenities, property conditions & facilities
Room was great
Stayed 3 nights in Nov 2025

10/10 Excellent

Erich

Travelled with family
Liked: Cleanliness, staff & service, amenities
Great stay
Stayed 1 night in Oct 2025

2/10 Terrible

Jesus

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Old, bunch of broken items in room. Dirty. Looks like a cruise cabin.
Stayed 1 night in Nov 2025

10/10 Excellent

Frank

Liked: Cleanliness, staff & service, amenities
Absolutely amazing property and location. Near Universal Studios. Great staff.
Stayed 1 night in Nov 2025

10/10 Excellent

kristin

Stayed 1 night in Nov 2025

10/10 Excellent

Lauren

Travelled with family
Liked: Cleanliness, staff & service, amenities
The room was nice! The pillows were a little flat but the bed was comfy and sheets were clean, also there is only 3 elevators for the entire hotel and it’s 21 levels so be prepared to wait for the elevator for a few minutes. The staff was really nice and friendly, they checked on us a lot.
Stayed 2 nights in Nov 2025

2/10 Terrible

Tsomorlig

Travelled with family, Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
We ate green stink bug from their room service food. We I tell them they didn’t care, even joke at me, smile at me, their kitche separate than management team, they did not notice about that to them. Also we found under wears, left over foods and used diapers from their room entry drawers. Whole 3 days we’ve been there but didn’t use those drawers. When we were checking out we checked everything for our stuff. But we found those disgusting underwears and foods from their drawers. Can you imagine whole 3 days we’ve been there with our 2 kids. It’s terrible experience in my whole life.
Stayed 3 nights in Nov 2025

10/10 Excellent

Ramon

Stayed 2 nights in Nov 2025

2/10 Terrible

Brian

Stayed 1 night in Nov 2025

10/10 Excellent

William

Travelled with family
Liked: Cleanliness, staff & service, amenities
The hotel was very clean. Room was perfect an spotless with a great bathroom an shower. Staff was great. Great overall stay.
Stayed 1 night in Nov 2025

4/10 Poor

Vishal, NEWARK

Disliked: Amenities, property conditions & facilities
Poor Sound proofing . Loud freeway noise!! Poor showers pressure ! 60 per night parking ! Tax on parking !
Stayed 3 nights in Nov 2025

10/10 Excellent

Gabriel

Liked: Cleanliness, amenities, property conditions & facilities
So family friendly, also the shuttle was super fast going back from Universal city walk to hotel.
Stayed 1 night in Nov 2025

10/10 Excellent

JOSE LUIS, Burlington

Stayed 5 nights in Nov 2025

10/10 Excellent

Gabriel

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2025

8/10 Good

Xueying

Stayed 2 nights in Nov 2025

10/10 Excellent

Roberto

Stayed 2 nights in Nov 2025

10/10 Excellent

Steve

Stayed 2 nights in Nov 2025