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Embassy Suites Lubbock

3.5 star property

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Photo gallery for Embassy Suites Lubbock

Relax in our inviting lobby, featuring a cozy seating area with plush bench and lush greenery.
Enjoy cooking in this well-equipped kitchen with a stainless steel sink, granite countertop, and dark cabinets.
Relax by the pool surrounded by lush greenery and comfortable lounge seating.
Relax in a serene courtyard with lush greenery, seating areas, and tables for dining or socializing.
Enjoy a culinary experience with a chef-prepared buffet featuring a variety of dishes.

Popular amenities

  • Bar
  • Gym
  • Pool
  • Hot tub

Explore the area

Map
5215 S Loop 289, Lubbock, TX, 79424
  • South Plains Mall
    ‪3 min walk‬
  • Covenant Lakeside Hospital
    ‪5 min drive‬
  • Texas Tech University
    ‪7 min drive‬
  • Lubbock, TX (LBB-Preston Smith Intl.)
    ‪18 min drive‬

Room options

View all photos for Premium Suite, 2 Queen Beds, Non Smoking

Premium bedding, in-room safe, desk, iron/ironing board

Premium Suite, 2 Queen Beds, Non Smoking

9.2 out of 10
Wonderful
(5 reviews)
  • 37 sq m
  • Sleeps 6
  • 2 Queen Beds

View all photos for Suite, Accessible, Non Smoking

Premium bedding, in-room safe, desk, iron/ironing board

Suite, Accessible, Non Smoking

8.0 out of 10
Very good
(1 review)
  • 37 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Suite, 2 Queen Beds, Non Smoking

Premium bedding, in-room safe, desk, iron/ironing board

Suite, 2 Queen Beds, Non Smoking

8.4 out of 10
Very good
(73 reviews)
  • 37 sq m
  • Sleeps 6
  • 2 Queen Beds

View all photos for Premium Suite, 1 King Bed, Non Smoking

Premium bedding, in-room safe, desk, iron/ironing board

Premium Suite, 1 King Bed, Non Smoking

8.0 out of 10
Very good
(5 reviews)
  • 37 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Suite, Accessible, Non Smoking

Premium bedding, in-room safe, desk, iron/ironing board

Suite, Accessible, Non Smoking

9.6 out of 10
Exceptional
(8 reviews)
  • 37 sq m
  • Sleeps 6
  • 2 Queen Beds

View all photos for Room

Premium bedding, in-room safe, desk, iron/ironing board

Room

8.0 out of 10
Very good
(46 reviews)
  • 37 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Suite, Accessible, Non Smoking

Premium bedding, in-room safe, desk, iron/ironing board

Suite, Accessible, Non Smoking

  • 37 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Deluxe Suite, 1 King Bed, Non Smoking, Corner

Premium bedding, in-room safe, desk, iron/ironing board

Deluxe Suite, 1 King Bed, Non Smoking, Corner

  • 42 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Suite, 1 King Bed, Non Smoking

Premium bedding, in-room safe, desk, iron/ironing board

Suite, 1 King Bed, Non Smoking

7.4 out of 10
Good
(3 reviews)
  • 37 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Suite, Accessible, Non Smoking

Premium bedding, in-room safe, desk, iron/ironing board

Suite, Accessible, Non Smoking

8.0 out of 10
Very good
(5 reviews)
  • 37 sq m
  • Sleeps 6
  • 2 Queen Beds

View all photos for Room

Premium bedding, in-room safe, desk, iron/ironing board

Room

9.0 out of 10
Wonderful
(12 reviews)
  • 37 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Room

Premium bedding, in-room safe, desk, iron/ironing board

Room

8.8 out of 10
Excellent
(6 reviews)
  • 37 sq m
  • Sleeps 4
  • 1 King Bed

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About this property

Embassy Suites Lubbock

Tuscan-style hotel with free breakfast and a 24-hour fitness center
This smoke-free hotel features an indoor pool, a restaurant, and a 24-hour fitness center. Free cooked-to-order breakfast, free WiFi in public areas, and a free manager's reception are also provided. Additionally, a bar/lounge, a 24-hour business center, and a hot tub are onsite.
Embassy Suites Lubbock offers 156 accommodations with safes and coffee/tea makers. Accommodations offer separate sitting areas. Beds feature premium bedding. 32-inch flat-screen televisions come with premium cable channels and pay movies. Refrigerators and microwaves are provided. Bathrooms include shower/tub combinations, designer toiletries, complimentary toiletries, and hair dryers.

Guests can surf the web using the complimentary wired and wireless Internet access. Business-friendly amenities include desks along with free local calls (restrictions may apply). Housekeeping is provided daily.

An indoor pool and a hot tub are on site. Other recreational amenities include a 24-hour fitness center.
Our customers tell us they can't get enough of the free breakfast at Embassy Suites Lubbock. During your stay, you're just a quick walk from South Plains Mall. Enjoy features like free WiFi in public areas and a free manager's reception, plus an indoor pool.
  • Free cooked-to-order breakfast served daily
  • Free WiFi and wired Internet
  • Enjoy Italian cuisine while dining at Canalettos
  • Take a swim in the indoor pool or soak in the hot tub
  • Services include dry cleaning/laundry, luggage storage, and wedding services
  • Onsite recreation includes a 24-hour gym
  • Guests have great things to say about the clean accommodations and the helpful staff
  • Within a 15-minute walk of South Plains Mall and Lubbock Premiere Cinema
  • Cats and dogs welcome for a fee
Embassy Suites Lubbock offers its guests an indoor pool, a hot tub, and a 24-hour fitness center. There's a restaurant on site. You can enjoy a drink at the bar/lounge. Free breakfast is served daily, and guests can also enjoy a free nightly manager's reception. A computer station is on site, and both WiFi and wired Internet are free in public spaces.

A 24-hour business center and meeting rooms are available. Event space at this hotel measures 1894 square feet (176 square meters) and includes conference space. A vending machine, multilingual staff, and gift shops/newsstands are also featured at the business-friendly Embassy Suites Lubbock.

This Tuscan-style Lubbock hotel is smoke free.

Guests are served free cooked-to-order breakfast on weekdays from 6:00 AM to 9:00 AM and on weekends from 7:30 AM to 10:30 AM. The hotel hosts a free manager's reception daily.
Canalettos - This restaurant specializes in Italian cuisine and serves breakfast and dinner.
Room service (during limited hours) is available.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transport

  • Wheelchair-accessible parking and van parking available

Food and drink

  • Free cooked-to-order breakfast available 6:00 AM to 9:00 AM on weekdays and 7:30 AM to 10:30 AM on weekends
  • A bar/lounge
  • A restaurant
  • Coffee and tea in common areas
  • Free daily manager's reception

Restaurants on site

  • Canalettos

Things to do

  • 24-hour gym
  • Hot tub
  • Indoor pool
  • TV in common areas

Family friendly

  • In-room microwave
  • In-room refrigerator
  • Indoor pool
  • Laundry facilities
  • Living room
  • Separate bedroom

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Wedding services

Business services

  • 1,894 square feet of conference space
  • 24-hour business centre
  • Computer station
  • Meeting rooms

Outdoors

  • Garden
  • Pool loungers

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Lift
  • Phone accessibility kit
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking

More

  • 1 building
  • 3 floors
  • Ballroom
  • Banquet hall
  • Built in 2004
  • Smoke-free property
  • Tuscan architecture

Room amenities

Bedroom

  • Premium bedding

Bathroom

  • Designer toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • 32-inch flat-screen TV with premium cable channels
  • Pay films

Food and drink

  • Champagne service
  • Coffee/tea maker
  • Limited room service
  • Microwave
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Free local calls
  • Heating (climate-controlled)
  • Iron/ironing board
  • Living room
  • Safe
  • Separate sitting area

Policies

Check-in

Check-in start time: 4 PM; Check-in end time: 1 AM
Early check-in subject to availability
Early check-in fee: USD 50
Express check-in available
Minimum check-in age: 21

Check-out

Check-out before 11 AM
Contactless check-out available
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • Pets: USD 75 per accommodation, per stay
  • Only dogs and cats are allowed
  • Maximum 2 pets
  • Service animals are exempt from fees

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet fee: USD 75 per accommodation, per stay
  • Service animals are exempt from fees
  • Early check-in fee: USD 50 (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Certain facilities might have restricted access. For details, you can contact the property at the number on the booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Embassy Suites Hotel Lubbock
Embassy Suites Lubbock
Lubbock Embassy Suites
Embassy Suites Lubbock Hotel Lubbock
Embassy Suites Lubbock Hotel
Embassy Suites Lubbock Hotel
Embassy Suites Lubbock Lubbock
Embassy Suites Lubbock Hotel Lubbock

Embassy Suites Lubbock Reviews

Reviews

8.2

Very good

Rating 10 - Excellent. 545 out of 1003 reviews
Rating 8 - Good. 159 out of 1003 reviews
Rating 6 - Okay. 147 out of 1003 reviews
Rating 4 - Poor. 69 out of 1003 reviews
Rating 2 - Terrible. 83 out of 1003 reviews

8.4/10

Cleanliness

8.8/10

Staff & service

8.2/10

Amenities

7.8/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

6/10 Okay

Debbie

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
The young lady that checked us in wasn’t friendly and didn’t tell us about free drinks in the afternoon, the room wasn’t ready when we got in it.
Stayed 1 night in May 2025

8/10 Good

Jake

Liked: Property conditions & facilities
.
Stayed 1 night in May 2025

10/10 Excellent

DOMONIC

Stayed 1 night in Apr 2025

10/10 Excellent

Matt

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent stay
Stayed 1 night in Apr 2025

6/10 Okay

Danielle

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was hot in our room but the facility was cold. I was busy so by the time I came back I didn’t want to call maintenance.
Stayed 1 night in Apr 2025

4/10 Poor

Zack

Stayed 1 night in Apr 2025

8/10 Good

Kelly

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
I absolutely love this hotel. It reminds me of Casa Bonita in Colorado.
Stayed 1 night in Apr 2025

10/10 Excellent

Rupert

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A pleasant stay. Rooms are large and have just about everything you need. Breakfast was ok but there was protein (meat). Fountain Dr. Pepper was very tasteless and flat. Only had sugar free drinks in bottles. Bathrobes were supposed to be provided and were not in room. We will definitely be staying again!
Stayed 1 night in Apr 2025

10/10 Excellent

Vanessa

Stayed 1 night in Apr 2025

8/10 Good

Selene

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Apr 2025

10/10 Excellent

Darlene

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The manager and staff were very caring.
Stayed 1 night in Apr 2025

2/10 Terrible

Dexter

Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities
The man who checked me into the front desk was extremely courteous. Almost everything else about this hotel is subpar, though. The queen suite has a bathroom that is comparable to what I would expect in a penitentiary. The carpet? I am not sure it has ever been cleaned. And to top it all off, the in room TVs do not work properly. Surprisingly, that alone would not have been enough to provoke me to write a negative review. However, the lack of customer service from the employees "patrolling" the dining area is. It is not even necessarily their fault. They are clearly taking direction from upper management, and are likely not being paid well enough to justify all of their job duties as is. So, this is directed at Hilton as an entity. The policy to remove hotel guests eating "outside food" from one part of your dining area, and force them to go to the back of the hotel and eat at those tables is insane. I would have understood this request if the dining area was busy. Even if it was 25 percent full. But, when 80 percent of the tables in the dining area are vacant, and you still force people to move based on "company policy" it indicates you value rules over common sense and customer experience. Not to mention, if you had a better menu selection many guests would be happy to stay in and eat. I drove to Texas roadhouse in the rain snd carried the food in to avoid eating from your menu. What does that tell you? Do better Hilton. Sincerely- (now) former "Honors Member".
Stayed 1 night in Apr 2025

10/10 Excellent

Angela

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities

Fun

Kids had a fun time and said that the whole place was like a little town.
Stayed 1 night in Apr 2025

6/10 Okay

Benjamin

Business traveller
Overall experience was good. Breakfast was really good and I didn’t even try the made-to-order omelets. Only complaint is my tv didn’t work with the remote.
Stayed 2 nights in Apr 2025

10/10 Excellent

Patrick

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2025

6/10 Okay

Crystal, Albuquerque

Travelled with family
Liked: Staff & service
Inside was cool with all the greenery and trees/plants, water and fish. The building is old and rooms were decent but a bit run down. Indoor pool was cold…heater wasn’t working properly but the kids still had a blast, they are older 7 and 10 so they can handle it. On the upside they have complimentary alcoholic drinks and snacks in the evening and the complimentary breakfast was really good.
Stayed 2 nights in Apr 2025

2/10 Terrible

Stephanie

Travelled with family, Travelled with pets
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This was the nastiest place I ever stayed. The Happy Hour had screaming kids and nobody watching them in a bar
Stayed 1 night in Apr 2025

4/10 Poor

Aileen

Travelled with family
Disliked: Staff & service, property conditions & facilities

Never again.

Pool pump and heat was broken. Dirty ice cold water. They ran out of towels. Had to ask for toilet paper in the room.
Stayed 1 night in Apr 2025

10/10 Excellent

maricruz

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2025

4/10 Poor

Todd

Business traveller
Liked: Staff & service, amenities
Disliked: Cleanliness
Light in bathroom was broken, sink was clogged and left over clothing forgotten from previous guest on the floor
Stayed 2 nights in Apr 2025

4/10 Poor

Scott

Travelled with family, Travelled with family and small children
Liked: Amenities, property conditions & facilities
Our check in time was delayed by an hour. They didn’t offer anything while we waited, just said leave a number we’ll call you. They didn’t call, I just happened to go up to the desk to ask an unrelated question and the woman working at the desk said the room was ready. She also wasn’t rude but came across a little short - probably because people were annoyed at delayed check-ins but that wasn’t our fault.
Stayed 1 night in Apr 2025

2/10 Terrible

Aileen

Travelled with family
Liked: Staff & service
We stay in a hotel so we can relax to the indoor pool but the water is cold and the water is dirty the spa is smells bad
Stayed 1 night in Apr 2025

6/10 Okay

Candace

Liked: Room comfort
Stayed 2 nights in Apr 2025

8/10 Good

Katherine

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel accommodation were very nice and the people were/employees were very friendly and helpful. The place is beautiful, but it is showing some wear and needs some attention. Other than that it’s a lovely place to stay
Stayed 4 nights in Apr 2025

10/10 Excellent

Karen

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Breakfast was awesome
Stayed 2 nights in Apr 2025