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SureStay Plus Hotel by Best Western Lubbock Medical Center

2.5 star property

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Photo gallery for SureStay Plus Hotel by Best Western Lubbock Medical Center

Free daily continental breakfast
Exterior
Standard Room, 1 King Bed, Non Smoking, Kitchenette | Private kitchen
Reception
Standard Room, 2 Queen Beds, Non Smoking, Kitchenette

Reviews

7.8 out of 10
Good

Popular amenities

  • Pool
  • Breakfast included
  • Pet-friendly
  • Parking included
  • Free Wi-Fi
  • Restaurant

Explore the area

View in a map
3901 19th Street, Lubbock, TX, 79410
  • Place, Covenant Lakeside Hospital
    ‪3 min walk‬
  • Place, United Supermarkets Arena
    ‪15 min walk‬
  • Place, Texas Tech University
    ‪2 min drive‬
  • Airport, Lubbock, TX (LBB-Preston Smith Intl.)
    ‪11 min drive‬

Room options

View all photos for Suite, 1 King Bed, Non Smoking, Refrigerator & Microwave (with Sofabed)

Suite, 1 King Bed, Non Smoking, Refrigerator & Microwave (with Sofabed)

Suite, 1 King Bed, Non Smoking, Refrigerator & Microwave (with Sofabed)

9.0 out of 10
Wonderful
(2 reviews)
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave

Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave

Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave

8.4 out of 10
Very good
(31 reviews)
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

Desk, laptop workspace, free rollaway beds, WiFi

Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

8.6 out of 10
Excellent
(49 reviews)
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Accessible, Bathtub

Desk, laptop workspace, free rollaway beds, WiFi

Standard Room, 1 King Bed, Accessible, Bathtub

8.8 out of 10
Excellent
(14 reviews)
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 King Bed, Accessible, Bathtub (with Sofabed)

Suite, 1 King Bed, Accessible, Bathtub (with Sofabed)

Suite, 1 King Bed, Accessible, Bathtub (with Sofabed)

8.0 out of 10
Very good
(1 review)
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Standard Room, 1 Queen Bed, Non Smoking, Refrigerator & Microwave (with Sofabed)

Standard Room, 1 Queen Bed, Non Smoking, Refrigerator & Microwave (with Sofabed)

Standard Room, 1 Queen Bed, Non Smoking, Refrigerator & Microwave (with Sofabed)

  • Sleeps 2
  • 1 Queen Bed

View all photos for Standard Room, 1 King Bed, Non Smoking, Kitchenette

Desk, laptop workspace, free rollaway beds, WiFi

Standard Room, 1 King Bed, Non Smoking, Kitchenette

10.0 out of 10
Exceptional
(4 reviews)
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 Queen Bed, Non Smoking, Kitchenette

Desk, laptop workspace, free rollaway beds, WiFi

Standard Room, 1 Queen Bed, Non Smoking, Kitchenette

7.0 out of 10
Good
(2 reviews)
  • Sleeps 2
  • 1 Queen Bed

View all photos for Standard Room, 2 Queen Beds, Non Smoking, Kitchenette

Standard Room, 2 Queen Beds, Non Smoking, Kitchenette

Standard Room, 2 Queen Beds, Non Smoking, Kitchenette

7.2 out of 10
Good
(9 reviews)
  • Sleeps 4
  • 2 Queen Beds

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About this property

SureStay Plus Hotel by Best Western Lubbock Medical Center

Hotel with free parking, near Texas Tech University
An outdoor pool, a fitness center, and a bar/lounge are available at this smoke-free hotel. Free continental breakfast, free WiFi in public areas, and free self parking are also provided. Additionally, a seasonal outdoor pool, a business center, and conference space are onsite.
SureStay Plus Hotel by Best Western Lubbock Medical Center offers 112 air-conditioned accommodations with hair dryers and complimentary toiletries. Accommodations offer separate sitting areas. Satellite television is provided. Bathrooms include shower/tub combinations with hydromassage showerheads, and spring water baths.

This Lubbock hotel provides wireless Internet access (speed: 25+ Mbps) for a surcharge. Business-friendly amenities include desks and desk chairs, as well as phones; free local calls are provided (restrictions may apply). Housekeeping is provided daily.

Recreational amenities at the hotel include an outdoor pool and a fitness center.
Our customers tell us they can't get enough of the helpful staff at SureStay Plus Hotel by Best Western Lubbock Medical Center. During your stay, you're just a quick walk from Covenant Lakeside Hospital. Enjoy features like free breakfast, free WiFi in public areas, and free self parking.
  • Free continental breakfast served daily
  • Free WiFi (speed: 25+ Mbps) and wired Internet in some public areas
  • Free self parking
  • Enjoy drinks at the bar/lounge
  • WiFi for a fee
  • Take a swim in the outdoor pool
  • Amenities include a business center, 2 meeting rooms, and conference space
  • Onsite recreation includes a gym
  • Guests have great things to say about the clean accommodations and the helpful staff
  • Within a 10-minute walk of Covenant Lakeside Hospital and Maxey Park
  • Pets welcome for a fee
SureStay Plus Hotel by Best Western Lubbock Medical Center offers its guests an outdoor pool and a fitness center. You can enjoy a drink at the bar/lounge. Free breakfast is available daily. WiFi and wired Internet are free in public spaces.

Business amenities include a business center and 2 meeting rooms. Event space at this hotel measures 1636 square feet (152 square meters) and includes conference space. A terrace, a vending machine, and laundry facilities are also featured at the business-friendly SureStay Plus Hotel by Best Western Lubbock Medical Center. Free self parking is available.

This Lubbock hotel is smoke free.

Guests are served free continental breakfast daily.

Property amenities

Internet

  • Available in all rooms: WiFi (surcharge)
  • In-room WiFi speed: 25+ Mbps
  • Available in some public areas: Free WiFi and wired internet

Parking and transport

  • Free self parking on site
  • RV/bus/lorry parking on site
  • Limited on-site self parking

Food and drink

  • Free continental breakfast available daily
  • A bar/lounge

Things to do

  • Gym
  • Outdoor pool

Family friendly

  • Free rollaway/extra bed
  • Laundry facilities
  • Outdoor pool

Conveniences

  • 24-hour front desk
  • ATM
  • Laundry facilities
  • Vending machine

Guest services

  • Housekeeping (daily)

Business services

  • 1,636 square feet of conference space
  • 2 meeting rooms
  • Business centre

Outdoors

  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible registration desk

More

  • Banquet hall
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Free rollaway/extra bed

Bathroom

  • Free toiletries
  • Hair dryer
  • Hydromassage showerhead
  • Private bathroom
  • Shower/bathtub combination
  • Spring water bathtub
  • Towels provided

Entertainment

  • 50-inch TV with satellite channels

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Desk chair
  • Free local calls
  • Laptop workspace
  • Phone
  • Separate sitting area

Policies

Check-in

Check-in start time: 4:00 PM; Check-in end time: 11:00 AM
Early check-in subject to availability
An early check-in fee will be charged
Minimum check-in age: 18

Check-out

Check-out before 11 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets: USD 15 per pet, per night, plus a deposit of USD 100 per stay
  • Weight limit: 80 lbs per pet
  • Service animals are exempt from fees

Children and extra beds

  • Children are welcome.
  • Free rollaway/extra beds!
  • Cribs (infant beds) are not available.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for in-room wireless internet: USD 0.00 per stay (rates may vary)
  • Pet deposit: USD 100 per stay
  • Pet fee: USD 15 per pet, per night
  • Service animals are exempt from fees
  • Early check-in is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western)
Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • The seasonal pool will open in April and close in August.
  • Pool access available from 10:00 AM to 10:00 PM.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

Property is also known as

Baymont Inn Hotel Lubbock
Baymont Inn Lubbock
Best Western Plus Palms Hotel Lubbock
SureStay Plus Hotel Best Western Lubbock
SureStay Plus Best Western Lubbock
Baymont Inn Suites Lubbock
SureStay Plus Hotel by Best Western Lubbock Medical Center Hotel

SureStay Plus Hotel by Best Western Lubbock Medical Center Reviews

Reviews

7.8

Good

Rating 10 - Excellent. 411 out of 1001 reviews
Rating 8 - Good. 276 out of 1001 reviews
Rating 6 - Okay. 131 out of 1001 reviews
Rating 4 - Poor. 84 out of 1001 reviews
Rating 2 - Terrible. 99 out of 1001 reviews

7.6/10

Cleanliness

8.2/10

Staff & service

7.4/10

Amenities

7.4/10

Property conditions & facilities

Reviews

10/10 Excellent

Mitch

Stayed 2 nights in Oct 2025

6/10 Okay

Teri

Liked: Cleanliness
Disliked: Amenities
Staff was attentive, but not terribly friendly. The room was clean, but overall property and building were a bit dated. Neither pleased or displeased… Just neutral.
Stayed 2 nights in Oct 2025

6/10 Okay

Edmundo

Business traveller
Liked: Cleanliness, staff & service, amenities
room was in good condition, staff was informative
Stayed 2 nights in Oct 2025

8/10 Good

Joshua

Travelled with group
Liked: Cleanliness, staff & service, room comfort
Stayed 2 nights in Oct 2025

2/10 Terrible

Kyle

Travelled with family
Disliked: Cleanliness, property conditions & facilities
When we got into our room we found numerous live bugs and dead bugs. The bathroom floor and all other surfaces in the room had not been cleaned properly. Spider webs between the beds and nightstand. We decided to find somewhere else to stay and we have not heard back from management on a refund. I would not recommend staying here.
Stayed 1 night in Oct 2025

2/10 Terrible

Romelia, San Angelo

Liked: Cleanliness
Stayed 1 night in Oct 2025

6/10 Okay

Brian

Travelled with family
Clean room. Close to University
Stayed 2 nights in Oct 2025

8/10 Good

Susan

Travelled with family
Liked: Cleanliness, staff & service
Safe area close to university. It wasn’t as modern as some but still very comfortable. Would recommend if on a budget!
Stayed 3 nights in Oct 2025

8/10 Good

Art

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2025

2/10 Terrible

Carolyn

Disliked: Cleanliness, property conditions & facilities
Stayed 3 nights in Oct 2025

8/10 Good

JOSH

Travelled with family
Liked: Staff & service, room comfort
Bar was awesome and bartender was fantastic
Stayed 2 nights in Oct 2025

2/10 Terrible

Sandra

Travelled with partner
Room wasn’t available - hotel sold out
Stayed 1 night in Oct 2025

8/10 Good

Candy

Liked: Cleanliness, staff & service, property conditions & facilities
It was very quiet
Stayed 1 night in Aug 2025

4/10 Poor

Lauretta

Disliked: Cleanliness, property conditions & facilities, room comfort
Good
Stayed 3 nights in Oct 2025

10/10 Excellent

Patti

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
My mother and I were in Lubbock for her sister's cancer surgery. This hotel is very convenient to Covenant Hospital. The room was roomy, clean & we were able to get to the room conveniently through a side door. We were initially concerned that we would hear the traffic, since the hotel is located next to the service road, but we never heard any traffic. The breakfast was nice to start the day. Hot waffles, eggs,sausage & biscuits as well as cereal, muffins, yogurt and bread to make toast. Also, there is a Dollar Tree right across the street to purchase any items that might be needed. Our key did not work when we returned to the room the 2nd night, not sure why? But the front desk took care of that with no problem. If we are in town again, we will stay here again.
Stayed 2 nights in Oct 2025

4/10 Poor

Roberto

Travelled with group
Disliked: Cleanliness, staff & service, property conditions & facilities
I liked the location. I did not like the lack of cleanliness, maintenance, and customer service. No acknowledgement whatsoever when I walked in. Granted she was busy registering a customer, but a quick, “I’ll be with you shortly” would have sufficed. There was hair on the toilet seat and the toilet was not working properly (flushing issues). Plus there were gnats flying around the toilet and in the room. Yuck! The door had to be pushed shut.
Stayed 2 nights in Oct 2025

8/10 Good

Charles, Midland

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2025

10/10 Excellent

Sharon

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was very comfortable. The bed was awesome. The A/C worked great. It was clean. The only complaint was breakfast was a little lean. It would have been nice if they were to give you the option of 2 pieces of bacon and 2 pieces of toast. Other than that it was great.
Stayed 1 night in Oct 2025

10/10 Excellent

Hollana

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great stay

The staff was friendly and the rooms were clean and comfortable.
Stayed 2 nights in Aug 2025

6/10 Okay

Danny

Travelled with family
Disliked: Cleanliness
Healthy breakfast air conditioner worked great
Stayed 3 nights in Sep 2025

8/10 Good

Richard

Stayed 1 night in Sep 2025

10/10 Excellent

Betty

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2025

10/10 Excellent

Laquita

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2025

10/10 Excellent

Krystal

Liked: Cleanliness, staff & service
Stayed 2 nights in Sep 2025

10/10 Excellent

Laquita

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2025