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Hotel Diana

2.0 star property

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Photo gallery for Hotel Diana

Reception
Triple Room | Bathroom
Daily buffet breakfast for a fee
Individually decorated, desk, blackout curtains, soundproofing
Shower, free toiletries, hair dryer, bidet

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Pet-friendly
  • Free Wi-Fi
  • Air-conditioning
  • Parking available
  • Business services

Explore the area

View in a map
Via della Dogana 9, Lucca, LU, 55100
  • Place, Walls of Lucca
    ‪1 min walk‬
  • Place, Piazza Napoleone
    ‪3 min walk‬
  • Place, Guinigi Tower
    ‪6 min walk‬
  • Airport, Pisa (PSA-Galileo Galilei)
    ‪29 min drive‬

Room options

View all photos for Triple Room

Triple Room

Triple Room

  • 14 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 Double Bed and 1 Single Bed OR 3 Single Beds
  • Free Wi-Fi

View all photos for Camera Doppia

Camera Doppia

Camera Doppia

9.4 out of 10
Exceptional
(11 reviews)
  • 13 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 Double Bed
  • Free Wi-Fi

View all photos for Camera Doppia in Depandance

Camera Doppia in Depandance

Camera Doppia in Depandance

10.0 out of 10
Exceptional
(2 reviews)
  • Sleeps 2
  • 1 Double Bed OR 2 Single Beds
  • Free Wi-Fi

View all photos for Camera singola con letto francese in Depandance

Camera singola con letto francese in Depandance

Camera singola con letto francese in Depandance

  • 1 bedroom
  • Sleeps 1
  • 1 Queen Bed
  • Free Wi-Fi

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About this property

Hotel Diana

A bar/lounge, self parking, and concierge services are available at this smoke-free hotel. WiFi in public areas is free. Additionally, dry cleaning, laundry facilities, and a computer station are onsite. Change of towels is available on request.
Hotel Diana offers 9 accommodations with hair dryers and complimentary toiletries. Each accommodation is individually decorated. 22-inch LCD televisions come with digital channels. Bathrooms include showers and bidets.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). In-room massages, change of towels, and change of bedsheets can be requested. Housekeeping is provided daily.

The recreational activities listed below are available either on site or nearby; fees may apply.
Our customers tell us they can't get enough of the helpful staff at Hotel Diana. During your stay, you'll be connected to a rail/subway station, and just a quick walk from Walls of Lucca. You'll find features like free WiFi in public areas, plus a bar and breakfast (surcharge). This property offers pet-friendly amenities like food and water bowls.
  • Free WiFi
  • Enjoy drinks at the bar/lounge
  • Buffet breakfast served daily for a fee
  • Self parking available for a fee
  • Services include dry cleaning/laundry, a concierge, and tour or ticket assistance
  • Onsite recreation includes bike rentals
  • Just a 3-minute walk from Piazza Napoleone and 6 minutes by foot from Guinigi Tower
  • Airport shuttle service available for a fee
  • Pets welcome for a fee (restrictions apply)
  • Pet-friendly amenities are available, including food and water bowls
As a guest of Hotel Diana, you'll find a vending machine, multilingual staff, and tour/ticket assistance. A computer station is on site and WiFi is free in public spaces. You can enjoy a drink at the bar/lounge. An airport shuttle (available 24 hours) is available for a fee. The business-friendly Hotel Diana also features concierge services, complimentary newspapers in the lobby, and laundry facilities. Limited parking is available for a fee and is offered on a first-come, first-served basis.

This Lucca hotel is smoke free.

For a fee, guests can enjoy buffet breakfast daily from 7:30 AM to 10:00 AM.
Room service (during limited hours) is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Height restrictions apply for on-site parking
  • 24-hour return airport shuttle on request for a surcharge
  • Onsite parking available only on request
  • Uncovered parking on site (EUR 22 per night; includes in/out privileges)
  • Limited on-site self parking
  • Onsite parking includes off-street options

Food and drink

  • Daily buffet breakfast available 7:30 AM to 10:00 AM for a fee: EUR 13 per person
  • A bar/lounge
  • Couples/private dining

Things to do

  • Bicycle rentals

Family friendly

  • Laundry facilities
  • Soundproofed rooms

Conveniences

  • Free newspapers in lobby
  • Guidebooks
  • Hair salon
  • Laundry facilities
  • Limited-hour front desk
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Proposal/romance packages
  • Tour and ticket assistance

Business services

  • Computer station

Outdoors

  • Beach loungers
  • Beach umbrellas

Spa

  • In-room massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • No lift
  • Well-lit path to entrance

More

  • 1 building
  • 1 floor
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Bidet
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • 22-inch LCD TV with digital channels

Food and drink

  • Limited room service

More

  • Air conditioning (climate-controlled)
  • Desk
  • Free local calls
  • Heating (climate-controlled)
  • Individual decor
  • Phone
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 8:00 PM
Contactless check-in available
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before 10:30 AM
Contactless check-out available
Express check-out available

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
The front desk is open daily from 7:00 AM - 8:00 PM
The check-in location differs from the property location; go to: [Hotel San Martino]
Guests planning to arrive outside of normal check-in hours must contact the property in advance for check-in instructions; front desk staffed during limited hours
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation
If you are planning to arrive after 8:00 PM please contact the property in advance using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Access methods

Front desk (limited hours)

Pets

  • Pets: EUR 10 per accommodation, per stay
  • Maximum 1 pets
  • Food and water bowls are available
  • Restrictions apply
  • For more information, you can reach out to the property at the number on the booking confirmation
  • Service animals are exempt from fees

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for EUR 15.0 per day.
  • Cribs (infant beds) are available for EUR 10.0 per day.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: EUR 3.50 per person, per night, up to 3 nights. This tax does not apply to children under 14 years of age.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: approximately EUR 13 per person
  • Airport shuttle fee: EUR 80 per vehicle (roundtrip, maximum occupancy 6)
  • Airport shuttle fee per child: EUR 80 (roundtrip)
  • Uncovered self parking fee: EUR 22 per night (in/out privileges)
  • Pet fee: EUR 10 per accommodation, per stay
  • Service animals are exempt from fees
  • Crib (infant bed) fee: EUR 10.0 per day
  • Rollaway bed fee: EUR 15.0 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Guests must contact this property in advance to reserve onsite parking
Tax ID - 01910090461
This property accepts credit cards, debit cards, mobile payments, and cash
Cashless transactions are available
Safety features at this property include a fire extinguisher and a smoke detector
Hotel Diana offers transfers from the airport (fees may apply). Please contact the property at the number on the booking confirmation with your arrival details prior to travel. The front desk at this property is open daily from 7:00 AM - 8:00 PM.
The check-in location differs from the property location. To check in, guests will need to go to Hotel San Martino
To arrange for check-in, guests must contact the property at least 24 hours prior to arrival using the information on the booking confirmation. Guests arriving after 8:00 PM must make advance arrangements by contacting the property using the information on the booking confirmation. Guests planning to arrive outside of normal check-in hours must contact the property in advance for check-in information. Front desk staff will greet guests on arrival at the property.
Property Registration Number IT046017A14C6CZ9Q3
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • All guests (including children) need to be present at check-in to show their government-issued photo ID or passport.
  • Onsite cash transactions can't exceed EUR 5000, due to national regulations. For more details, please contact the property using information in the booking confirmation.
  • Please note that this property can refuse certain bookings for the purpose of group events or parties, which include pre-wedding stag/bachelor and hen/bachelorette parties.
  • Registered guests are the only ones allowed to be in guestrooms.
  • To make arrangements to bring your pet, contact the property directly at the number on your booking confirmation (please see the Fees section for related charges).
  • Alcohol isn't served at Hotel Diana.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

National rating

This property has received its official star rating from the local rating authority.

Property is also known as

Diana Hotel Lucca
Diana Lucca
Hotel Diana Lucca
Hotel Diana Hotel
Hotel Diana Lucca
Hotel Diana Hotel Lucca

Hotel Diana Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 142 out of 234 reviews
Rating 8 - Good. 64 out of 234 reviews
Rating 6 - Okay. 23 out of 234 reviews
Rating 4 - Poor. 4 out of 234 reviews
Rating 2 - Terrible. 1 out of 234 reviews

9.4/10

Cleanliness

9.2/10

Staff & service

8.8/10

Amenities

8.8/10

Property conditions & facilities

Reviews

Verified

10/10 Excellent

Aleksander Vikan

Liked: Cleanliness, staff & service, amenities
Great and easy stay
Stayed 1 night in Feb 2026
Verified

10/10 Excellent

Richard

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice little hotel in a great location. Wonderful staff.
Stayed 1 night in Oct 2025
Verified

10/10 Excellent

Sue

Liked: Cleanliness, amenities, property conditions & facilities
Great hotel!!!
Stayed 3 nights in Jun 2025
Verified

10/10 Excellent

Nhuhien

Liked: Cleanliness, staff & service, property conditions & facilities
Lovely city and wonderful hotel. Love it here
Stayed 2 nights in May 2025
Verified

10/10 Excellent

carmen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay. Amazing staff, great location
Stayed 1 night in Jun 2024
Verified

10/10 Excellent

Debra

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was lovely! We enjoyed our room and the staff were excellent! Near the puccini and mozart concert, which we adored. Would definitely recommend staying there!!
Stayed 1 night in Sep 2025
Verified

10/10 Excellent

Jennifer

Liked: Cleanliness, staff & service, property conditions & facilities
Great location
Stayed 1 night in Sep 2024
Verified

8/10 Good

Peter

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great location and nice staff.

Great location midway between station and Duomo. Very clean plus helpful staff.
Stayed 1 night in Oct 2023
Verified

10/10 Excellent

Pedro

Liked: Cleanliness, staff & service, property conditions & facilities
Very friendly staff
Stayed 1 night in Apr 2025
Verified

10/10 Excellent

Eleanor

Liked: Cleanliness, staff & service, property conditions & facilities
The staff were very helpful. The room was comfortable. The hotel is well located and easy to get to.
Stayed 1 night in Sep 2025
Verified

10/10 Excellent

Diana

Liked: Cleanliness, staff & service, property conditions & facilities
The entire staff was exceedingly friendly and accommodating. The room was classy and comfortable. The breakfast buffet was amazing and the refreshments offered at check-in was a welcome treat.
Stayed 2 nights in Aug 2025
Verified

10/10 Excellent

Jianping

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
good experience, nice reception,clean room
Stayed 1 night in Jul 2024
Verified

10/10 Excellent

Terry

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I stayed at hotel Diana during my trip to Lucca for the summer music festival. The experience I had was wonderful and the staff were supper nice, helpful and accommodating.
Stayed 1 night in Jul 2025
Verified

10/10 Excellent

Peter

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Aubergo Diana - great location!

Great location, very private and quiet area. Room simple but bed comfortable, bathroom clean, and excellent air conditioning. Staff very helpful and friendly.
Stayed 1 night in Jul 2024
Verified

10/10 Excellent

Tim

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lucca is a very charming community. With lots history, shops and restaurants. the staff and accommodations at hotel Diana made our stay all the better. We would highly recommend others to seek out Hotel Diana for others while staying in Lucca Italy.
Stayed 3 nights in May 2025
Verified

8/10 Good

Patrick

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

A 2 Day Stay in Lucca

Very kind and attentive staff at front desk and the breakfast. Breakfast was continental style, with many options. Showers are small, but that seems to be the norm in some hotels in Italy
Stayed 2 nights in Jul 2025
Verified

10/10 Excellent

Tessa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Silvia was a most hospitable host. Very attentive and easy to reach. We thoroughly enjoyed our stay and would definitely stay again.
Stayed 6 nights in Apr 2025
Verified

10/10 Excellent

Alison

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I only spent one night but the Hotel Diana was so convenient to everything in Lucca. Train station, walking trail, restaurants and sights.Very clean and all the staff were so helpful!!
Stayed 1 night in Sep 2023
Verified

10/10 Excellent

Alberto

Liked: Cleanliness, staff & service, property conditions & facilities
Perfect quality for price. Great also the private parking at E20
Stayed 2 nights in Mar 2025
Verified

8/10 Good

Andrew

Liked: Cleanliness, staff & service, property conditions & facilities

Great location.

Great location, very nice breakfast. Room was spacious. A little dark and the bed was just ok.
Stayed 2 nights in Mar 2024
Verified

10/10 Excellent

Francis

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great place to stay in Lucca

Great place to stay inside the walls at Lucca. This is inside of the ZTL parking was not included if you booked through hotels.com. €20 per night. Breakfast cost a little extra but was well worth it.
Stayed 1 night in Jul 2025
Verified

8/10 Good

Nicklas

Liked: Cleanliness, staff & service

One day in Lucca

Everything was close from the hotel, the staf was kindly and professional! Lucca is a very nice town with a complete wall around, at the evening we had a very nice dinner in the middle of the town!
Stayed 1 night in Mar 2025
Verified

10/10 Excellent

Alexander

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great Find near Piazza Napoleone

Hotel Diana was an amazing find right in the center of Lucca very near the piazza for Lucca Summer Festival. The room we had was recently renovated and very spacious and well designed. The bathroom had one of the nicest and largest showers I have ever seen.
Stayed 1 night in Jul 2025
Verified

10/10 Excellent

Linda Joy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Fabulous Location & Staff

The staff was wonderful—very friendly and accommodating. Room was fine— not amazing but location was central and superb. And there was air-conditioning! All in all would highly recommend Hotel Diana!
Stayed 1 night in Aug 2022
Verified

10/10 Excellent

Charlie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room is fantastic, but lots of stairs, fine for me but others might struggle. Staff were amazing… like super amazing. Loved my stay here.
Stayed 4 nights in Aug 2023