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Hotel San Marco

3.0 star property
VIP Access

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Photo gallery for Hotel San Marco

Lobby
Front of property
Reception
Interior
Exterior

Reviews

9.4 out of 10
Exceptional

Popular amenities

  • Pet-friendly
  • Free Wi-Fi
  • Restaurant

Explore the area

View in a map
Via San Marco 368, Lucca, LU, 55100
  • Place, Walls of Lucca
    ‪6 min walk‬
  • Place, Basilica of San Frediano
    ‪13 min walk‬
  • Place, Piazza dell'Anfiteatro
    ‪13 min walk‬
  • Airport, Pisa (PSA-Galileo Galilei)
    ‪28 min drive‬
VIP Access
Curated for quality and service, VIP Access stays consistently receive our highest guest ratings.
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  • Extra savings and perks for BONUS+ members
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Room options

View all photos for Double or Twin Room

Double or Twin Room

Double or Twin Room

9.2 out of 10
Wonderful
(36 reviews)
  • 19 sq m
  • Sleeps 3
  • 1 Queen Bed OR 2 Single Beds

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About this property

Hotel San Marco

Pet-friendly hotel with free breakfast connected to the convention center in Lucca
This smoke-free hotel features a bar/lounge, a poolside bar, and a snack bar/deli. Free weekend breakfast, free WiFi in public areas, and free self parking are also provided. Other amenities include a coffee shop/cafe, coffee/tea in a common area, and a seasonal outdoor pool.
Hotel San Marco offers 42 air-conditioned accommodations with minibars and laptop-compatible safes. Select Comfort beds feature down comforters and premium bedding. Televisions come with satellite channels. Bathrooms include showers, bidets, complimentary toiletries, and hair dryers.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones. Hypo-allergenic bedding and irons/ironing boards can be requested. Housekeeping is provided daily.

Recreational amenities at the hotel include a seasonal outdoor pool.

The recreational activities listed below are available either on site or nearby; fees may apply.

Our customers tell us they can't get enough of the helpful staff at Hotel San Marco. During your stay, you'll be connected to the convention center, and just a quick walk from Campo di Marte Hospital. Features include free breakfast, free WiFi in public areas, and free self parking. This property offers pet-friendly amenities like food and water bowls.
  • Free buffet breakfast served on weekends
  • Free WiFi
  • Free self parking
  • The coffee shop/cafe, poolside bar, and bar/lounge offer choices for drinking and dining
  • Take a swim in the seasonal outdoor pool
  • Services include babysitting, dry cleaning/laundry, and a concierge
  • Onsite recreation includes bike rentals
  • Within a 15-minute walk of Basilica of San Frediano and Piazza dell'Anfiteatro
  • Airport shuttle service available for a fee
  • Dogs welcome for a fee
  • Pet-friendly amenities are available, including food and water bowls
There's a coffee shop/cafe on site, as well as a snack bar/deli. You can enjoy a drink at one of the bars, which include a poolside bar and a bar/lounge. Free breakfast is served on weekends. Public spaces have free WiFi.

A seasonal outdoor pool, a terrace, and multilingual staff are also featured at the business-friendly Hotel San Marco. An airport shuttle (available 24 hours) is available for a fee. Free self parking is available. A complete renovation of Hotel San Marco was completed in February 2020.

This 3-star Lucca hotel is smoke free.

Guests are served free buffet breakfast on weekends from 7:00 AM to 10:00 AM.
Room service (during limited hours) is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free offsite parking within 10 metres
  • 24-hour return airport shuttle at scheduled times and on request for a surcharge
  • Free uncovered self parking on site
  • Limited on-site self parking
  • Wheelchair-accessible parking available

Food and drink

  • Free buffet breakfast available on weekends 7:00 AM to 10:00 AM
  • A bar/lounge
  • A coffee shop/cafe
  • A poolside bar
  • Coffee and tea in common areas
  • Snack bar/deli

Things to do

  • Bicycle rentals
  • Private wine tours
  • Seasonal outdoor pool
  • TV in common areas
  • Winery release events

Family friendly

  • Cot (surcharge)
  • In-room babysitting
  • Laundry facilities
  • Rollaway/extra bed (surcharge)
  • Seasonal outdoor pool
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance

Outdoors

  • Garden
  • Pool loungers
  • Pool umbrellas
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible airport shuttle
  • Bathroom emergency pull cord
  • Grab bar near toilet
  • Lift
  • Low-height electrical sockets in bathroom
  • Raised toilet seat
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk

More

  • 2 buildings
  • 3 floors
  • Built in 1992
  • Renovated entire property - February 2020
  • Smoke-free property

Room amenities

Bedroom

  • Blackout drapes
  • Cot (surcharge)
  • Down comforter
  • Hypo-allergenic bedding
  • Premium bedding
  • Rollaway/extra bed (surcharge)
  • Select Comfort mattress

Bathroom

  • Bidet
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • 40-inch TV with cable/satellite channels

Food and drink

  • Limited room service
  • Minibar

More

  • Air conditioning
  • Desk
  • Heating
  • Iron/ironing board on request
  • Laptop workspace
  • Laptop-compatible safe
  • Phone
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 2:30 PM; Check-in end time: midnight
Minimum check-in age: 18

Check-out

Check-out before 11:00 AM
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 24 hours prior to arrival, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in
Information provided by the property may be translated using automated translation tools

Renovations and closures

The property is closed between November 1 and March 31.

Access methods

Staffed front desk

Pets

  • Pets: EUR 8 per accommodation, per night
  • Only dogs are allowed
  • Food and water bowls are available
  • Service animals are exempt from fees

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for EUR 40 per night.
  • Cribs (infant beds) are available for EUR 18 per night.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: EUR 3.50 per person, per night, up to 3 nights. This tax does not apply to children under 14 years of age.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Airport shuttle fee: EUR 100 per vehicle (one-way, maximum occupancy 4)
  • Pet fee: EUR 8 per accommodation, per night
  • Service animals are exempt from fees
  • Late check-out is available for a fee (subject to availability)
  • Crib (infant bed) fee: EUR 18 per night
  • Rollaway bed fee: EUR 40 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
Tax ID - 01306970466
This property accepts major credit cards, debit cards, and cash
Safety features at this property include a smoke detector
Hotel San Marco offers transfers from the airport (fees may apply). Please contact the property at the number on the booking confirmation 24 hours prior to arrival with your arrival details. This property doesn't offer after-hours check-in. Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • All guests (including children) need to be present at check-in to show their government-issued photo ID or passport.
  • Onsite cash transactions can't exceed EUR 5000, due to national regulations. For more details, please contact the property using information in the booking confirmation.
  • The seasonal pool will open in April and close in October.
  • Pool access available from 9:00 AM to 8 PM.
  • Registered guests are the only ones allowed to be in guestrooms.
  • To adhere to national/local laws, air conditioning may be restricted to certain hours from 01 March to 31 March.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

National rating

This property has received its official star rating from the local rating authority.

Property is also known as

Hotel San Marco Lucca
San Marco Lucca
San Marco Lucca
Hotel San Marco Hotel
Hotel San Marco Lucca
Hotel San Marco Hotel Lucca

Hotel San Marco Reviews

Reviews

9.4

Exceptional

Rating 10 - Excellent. 438 out of 606 reviews
Rating 8 - Good. 150 out of 606 reviews
Rating 6 - Okay. 18 out of 606 reviews
Rating 4 - Poor. 0 out of 606 reviews
Rating 2 - Terrible. 0 out of 606 reviews

9.8/10

Cleanliness

9.8/10

Staff & service

9.4/10

Amenities

9.4/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

Lawrence

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Modern hotel within easy walk of Lucca city wall and city. Very nice pool.
Stayed 2 nights in Sep 2025

10/10 Excellent

John

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I would recommend Hotel San Marco to anyone visiting Lucca. It was a great choice for exploring and enjoying the walled city. Staff is friendly, knowledgeable and helpful.
Stayed 1 night in Sep 2025

10/10 Excellent

Sybil

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Thoroughly enjoyed my stay at Hotel San Marco The staff at every level were accommodating and pleasant. The hotel was very clean and well maintained with excellent linens and towels. The garden was lovely the perfect place for a quiet drink or dinner. Would highly recommend this conveniently located property.
Lovely garden and pool
Stayed 3 nights in Sep 2025

10/10 Excellent

Zion

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
With pure hospitality upon us first stepping into the property, the staff were an essential element to the overall loveliness of our stay at Hotel San Marco. Knowledgable of their area, they were always willing to provide recommendations and transportation plans for the nearest cultural experiences. The room was clean and modern, while the pool and surrounding lobby area encouraged community between guests and the endless opportunities to take in the Tuscan sunset.
Stayed 2 nights in Sep 2025

10/10 Excellent

Rita

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2025

10/10 Excellent

Nicola

Stayed 7 nights in Sep 2025

10/10 Excellent

Michael, Kings Langley

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Sep 2025

10/10 Excellent

Magda

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

September 2025

Absolutely fantastic.close to Centro storico, yet quiet annd secluded. Everyone went out of their way to make my stay perfect. And it was, didn’t want to leave.
Stayed 5 nights in Sep 2025

10/10 Excellent

Kevin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Love Hotel San Marco

From the moment we arrived the staff led by Fabio at the front desk welcomed us and offered all the assistance possible, through our entire visit until we were on our way out when Francesco helped with directions and suggestions. The property is very well kept and an excellent location.
Stayed 1 night in Sep 2025

10/10 Excellent

Kiet

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Sep 2025

10/10 Excellent

Lucia

Stayed 3 nights in Sep 2025

10/10 Excellent

Lina

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Lucca by the pool

Easy access to Lucca, lovely garden with pool and great service. Very friendly and helpful staff. Having breakfast in the garden was great. Overall great stay
Stayed 2 nights in Sep 2025

10/10 Excellent

Jari

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Staff was extremely frendly and polite, they really take cafe of clients.
Stayed 5 nights in Aug 2025

8/10 Good

Chris

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Aug 2025

10/10 Excellent

Ian

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Aug 2025

10/10 Excellent

Adrian

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely stay at the San Marco. Staff are superb, can’t do enough for you. 10 mins to the old town. Nice pool area that was quiet in the day even in August. Would go back
Stayed 3 nights in Aug 2025

10/10 Excellent

Dennis

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Fabulus hotel and staff

Fantastisk skønt hotel, virkelig sødt personale. Morgenmaden er fin, man kan leje cykler så man nemt på 5 min kan komme ned til byen. God placering i forhold til by muren og centrum i byen.
Stayed 3 nights in Aug 2025

10/10 Excellent

Girish

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel San Marco was a wonderful place to stay in Lucca. The location is great—just a short walk from the beautiful walled city, making it easy to explore. The swimming pool was a nice bonus, perfect for relaxing after sightseeing. Fabio at the front desk was outstanding—friendly, helpful, and even taught us a few phrases in Italian. He also gave us great recommendations for places to eat inside the walled city, which turned out to be some of our favorite meals in Lucca. The lady at the snack bar and breakfast service was equally delightful, always courteous and providing exceptional service that made mornings feel special. Hotel San Marco offered both comfort and genuine hospitality, making our time in Lucca even more memorable.
Stayed 1 night in Jul 2025

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Aug 2025

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Jul 2025

8/10 Good

Graham

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2025

10/10 Excellent

Mhairi

Stayed 2 nights in Jul 2025

8/10 Good

Sharon

Liked: Cleanliness, staff & service
Stayed 3 nights in Jul 2025

8/10 Good

Fiona

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great Staff

Walls a little thin. A next door room guest was a loud snorer and kept us awake for 2 nights in a row. Guests in room above us were very noisy also. Staff were excellent particularly Alessio! Location very good and pool was good although works on the adjacent property were loud and annoying when lounging around the pool. Breakfast buffet was good without being remarkable. Shower floor in room 207 slightly damaged and needs repairing .
Stayed 3 nights in Jul 2025

10/10 Excellent

Tobias

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2025