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Hotel San Marco

3.0 star property
VIP Access

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Photo gallery for Hotel San Marco

Exterior
Lobby
Interior
Concierge desk
Seasonal outdoor pool, open 9:00 AM to 8 PM, pool umbrellas

Reviews

9.4 out of 10
Exceptional

Popular amenities

  • Pet-friendly
  • Parking included
  • Free Wi-Fi

Explore the area

View in a map
Via San Marco 368, Lucca, LU, 55100
  • Place, Walls of Lucca
    ‪6 min walk‬
  • Place, Piazza dell'Anfiteatro
    ‪15 min walk‬
  • Place, Palazzo Pfanner
    ‪18 min walk‬
  • Airport, Pisa (PSA-Galileo Galilei)
    ‪32 min drive‬
VIP Access
Curated for quality and service, VIP Access stays consistently receive our highest guest ratings.
  • Expect exceptional service
  • Extra savings and perks for BONUS+ members
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Room options

View all photos for Double or Twin Room

Double or Twin Room

Double or Twin Room

9.2 out of 10
Wonderful
(41 reviews)
  • 19 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 Queen Bed OR 2 Single Beds
  • Free Wi-Fi

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About this property

Hotel San Marco

This smoke-free hotel features a bar/lounge, a poolside bar, and a snack bar/deli. Free weekend breakfast, free WiFi in public areas, and free self parking are also provided. Other amenities include a coffee shop/cafe, coffee/tea in a common area, and a seasonal outdoor pool.
Hotel San Marco offers 42 air-conditioned accommodations with minibars and laptop-compatible safes. Select Comfort beds feature down comforters and premium bedding. Televisions come with satellite channels. Bathrooms include showers, bidets, complimentary toiletries, and hair dryers.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones. Hypo-allergenic bedding and irons/ironing boards can be requested. Housekeeping is provided daily.

Recreational amenities at the hotel include a seasonal outdoor pool.

The recreational activities listed below are available either on site or nearby; fees may apply.

Our customers tell us they can't get enough of the helpful staff at Hotel San Marco. During your stay, you'll be connected to the convention center, and just a quick walk from Campo di Marte Hospital. Features include free breakfast, free WiFi in public areas, and free self parking. This property offers pet-friendly amenities like food and water bowls.
  • Free buffet breakfast served on weekends
  • Free WiFi
  • Free self parking
  • The coffee shop/cafe, poolside bar, and bar/lounge offer choices for drinking and dining
  • Take a swim in the seasonal outdoor pool
  • Services include babysitting, dry cleaning/laundry, and a concierge
  • Onsite recreation includes bike rentals
  • Within a 15-minute walk of Basilica of San Frediano and Piazza dell'Anfiteatro
  • Airport shuttle service available for a fee
  • Dogs welcome for a fee
  • Pet-friendly amenities are available, including food and water bowls
There's a coffee shop/cafe on site, as well as a snack bar/deli. You can enjoy a drink at one of the bars, which include a poolside bar and a bar/lounge. Free breakfast is served on weekends. Public spaces have free WiFi.

A seasonal outdoor pool, a terrace, and multilingual staff are also featured at the business-friendly Hotel San Marco. An airport shuttle (available 24 hours) is available for a fee. Free self parking is available.

This 3-star Lucca hotel is smoke free.

Guests are served free buffet breakfast on weekends from 7:00 AM to 10:00 AM.
Room service (during limited hours) is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free offsite parking within 10 metres
  • 24-hour return airport shuttle at scheduled times and on request for a surcharge
  • Free uncovered self parking on site
  • Limited on-site self parking
  • Wheelchair-accessible parking available

Food and drink

  • Free buffet breakfast available on weekends 7:00 AM to 10:00 AM
  • A bar/lounge
  • A coffee shop/cafe
  • A poolside bar
  • Coffee and tea in common areas
  • Snack bar/deli

Things to do

  • Bicycle rentals
  • Private wine tours
  • Seasonal outdoor pool
  • TV in common areas
  • Winery release events

Family friendly

  • Cot (surcharge)
  • In-room babysitting
  • Laundry facilities
  • Rollaway/extra bed (surcharge)
  • Seasonal outdoor pool
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance

Outdoors

  • Garden
  • Pool loungers
  • Pool umbrellas
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible airport shuttle
  • Bathroom emergency pull cord
  • Grab bar near toilet
  • Lift
  • Low-height electrical sockets in bathroom
  • Raised toilet seat
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk

More

  • 2 buildings
  • 3 floors
  • Built in 1992
  • Smoking not allowed

Room amenities

Bedroom

  • Blackout drapes
  • Cot (surcharge)
  • Down comforter
  • Hypo-allergenic bedding
  • Premium bedding
  • Rollaway/extra bed (surcharge)
  • Select Comfort mattress

Bathroom

  • Bidet
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • 40-inch TV with cable/satellite channels

Food and drink

  • Limited room service
  • Minibar

More

  • Air conditioning
  • Desk
  • Heating
  • Iron/ironing board on request
  • Laptop workspace
  • Laptop-compatible safe
  • Phone
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 2:30 PM; Check-in end time: midnight
Minimum check-in age: 18

Check-out

Check-out before 11:00 AM
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 24 hours prior to arrival, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in
Information provided by the property may be translated using automated translation tools

Renovations and closures

The property is closed between November 1 and March 31.

Access methods

Staffed front desk

Pets

  • Pets: EUR 8 per accommodation, per night
  • Only dogs are allowed
  • Food and water bowls are available
  • Service animals are exempt from fees

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for EUR 40 per night.
  • Cribs (infant beds) are available for EUR 18 per night.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: EUR 3.50 per person, per night, up to 3 nights. This tax does not apply to children under 14 years of age.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Airport shuttle fee: EUR 100 per vehicle (one-way, maximum occupancy 4)
  • Pet fee: EUR 8 per accommodation, per night
  • Service animals are exempt from fees
  • Late check-out is available for a fee (subject to availability)
  • Crib (infant bed) fee: EUR 18 per night
  • Rollaway bed fee: EUR 40 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
Tax ID - 01306970466
This property accepts credit cards, debit cards, and cash
Safety features at this property include a fire extinguisher and a smoke detector
Hotel San Marco offers transfers from the airport (fees may apply). Please contact the property at the number on the booking confirmation 24 hours prior to arrival with your arrival details. This property doesn't offer after-hours check-in. Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • All guests (including children) need to be present at check-in to show their government-issued photo ID or passport.
  • Onsite cash transactions can't exceed EUR 5000, due to national regulations. For more details, please contact the property using information in the booking confirmation.
  • The seasonal pool will open in April and close in October.
  • Pool access available from 9:00 AM to 8 PM.
  • Registered guests are the only ones allowed to be in guestrooms.
  • To adhere to national/local laws, air conditioning may be restricted to certain hours from 01 March to 31 March.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

National rating

This property has received its official star rating from the local rating authority.

Property is also known as

Hotel San Marco Lucca
San Marco Lucca
San Marco Lucca
Hotel San Marco Hotel
Hotel San Marco Lucca
Hotel San Marco Hotel Lucca

Hotel San Marco Reviews

Reviews

9.4

Exceptional

Rating 10 - Excellent. 463 out of 635 reviews
Rating 8 - Good. 153 out of 635 reviews
Rating 6 - Okay. 19 out of 635 reviews
Rating 4 - Poor. 0 out of 635 reviews
Rating 2 - Terrible. 0 out of 635 reviews

9.8/10

Cleanliness

9.8/10

Staff & service

9.4/10

Amenities

9.4/10

Property conditions & facilities

Reviews

Verified

10/10 Excellent

Brendan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay!
Stayed 1 night in May 2025
Verified

10/10 Excellent

Deborah

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Friendly and very helpful staff; the location to the central city was convenient; convenient free parking.
Stayed 1 night in Nov 2025
Verified

10/10 Excellent

Donna

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Comfortable and quiet hotel. The staff was outstanding and very helpful.
Stayed 1 night in Oct 2025
Verified

10/10 Excellent

Leo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent hotel in a great location with courteous and helpful staff
Stayed 3 nights in Jun 2025
Verified

10/10 Excellent

Kathryn

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were very friendly and attentive. Short walk to city walls. Excellent accommodation, would highly recommend.
Stayed 3 nights in Oct 2025
Verified

10/10 Excellent

Kathryn

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Breakfast was good, a lot of variety. Staff were excellent. Location perfect and only a short stroll into the city. Would recommend this hotel to friends
Stayed 3 nights in Oct 2025
Verified

10/10 Excellent

Susan

Liked: Cleanliness, staff & service, amenities
The room was very spacious and clean. The welcome was very friendly. Breakfast had lovely freshly made coffee and lots of choice in the buffet.
Stayed 1 night in Oct 2025
Verified

10/10 Excellent

June

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Breakfast buffet and service was outstanding.
Stayed 2 nights in Apr 2025
Verified

10/10 Excellent

Lawrence

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Modern hotel within easy walk of Lucca city wall and city. Very nice pool.
Stayed 2 nights in Sep 2025
Verified

10/10 Excellent

christelle

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff had been charming , very helpful to recommand restaurants, shops and more . A 5/5 stars to San Marco Hotel 💫💫💫💫💫
Stayed 1 night in Aug 2025
Verified

10/10 Excellent

Jari

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Staff was extremely frendly and polite, they really take cafe of clients.
Stayed 5 nights in Aug 2025
Verified

10/10 Excellent

John

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I would recommend Hotel San Marco to anyone visiting Lucca. It was a great choice for exploring and enjoying the walled city. Staff is friendly, knowledgeable and helpful.
Stayed 1 night in Sep 2025
Verified

10/10 Excellent

emily

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location and staff Rooms were clean and comfortable beds and pillows Highly recommended
Stayed 2 nights in Aug 2024
Verified

8/10 Good

Kathy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Lovely place to stay and a short walk to centre

Everything was good. Breakfast, facilities, room etc all very good. Staff were great
Stayed 2 nights in Jul 2025
Verified

10/10 Excellent

Sybil

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Thoroughly enjoyed my stay at Hotel San Marco The staff at every level were accommodating and pleasant. The hotel was very clean and well maintained with excellent linens and towels. The garden was lovely the perfect place for a quiet drink or dinner. Would highly recommend this conveniently located property.
Lovely garden and pool
Stayed 3 nights in Sep 2025
Verified

10/10 Excellent

Lina

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Lucca by the pool

Easy access to Lucca, lovely garden with pool and great service. Very friendly and helpful staff. Having breakfast in the garden was great. Overall great stay
Stayed 2 nights in Sep 2025
Verified

10/10 Excellent

Philip

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location to the city was great , and the staff were very welcoming
Stayed 2 nights in Jul 2024
Verified

10/10 Excellent

Charles

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, convenient, friendly staff, good breakfast.
Stayed 1 night in Oct 2024
Verified

10/10 Excellent

Deborah

Liked: Cleanliness, staff & service, property conditions & facilities
Fantastic hotel, quiet, clean, and staff very friendly and helpful.
Stayed 7 nights in Jun 2023
Verified

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great stay

The staff was extremely warm and welcoming! Everything was clean and comfortable.
Stayed 3 nights in Mar 2025
Verified

10/10 Excellent

Steve

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location and very clean with great buffet
Stayed 4 nights in Aug 2022
Verified

10/10 Excellent

Stian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great days in Lucca at Hotel San Marco

Fantastic little hotel with the most service minded, hospitable and friendly staff I have ever encountered on my travels. Highly recommended.
Stayed 6 nights in Jun 2025
Verified

10/10 Excellent

Ethan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Sensational service from a wonderful family
Stayed 2 nights in Jul 2025
Verified

10/10 Excellent

Kevin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Love Hotel San Marco

From the moment we arrived the staff led by Fabio at the front desk welcomed us and offered all the assistance possible, through our entire visit until we were on our way out when Francesco helped with directions and suggestions. The property is very well kept and an excellent location.
Stayed 1 night in Sep 2025
Verified

10/10 Excellent

TADEUSZ

Liked: Staff & service, property conditions & facilities
very friendly hotel personnel!
Stayed 5 nights in Oct 2024