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Palazzo Alexander Hotel

4.0 star property
VIP Access

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Photo gallery for Palazzo Alexander Hotel

Junior Suite Tosca with balcony | Balcony view
Down duvets, minibar, in-room safe, individually furnished
Reception
Breakfast meal
Property entrance

Reviews

9.4 out of 10
Exceptional

Popular amenities

  • Free Wi-Fi
  • Air-conditioning
  • Business services
  • Bar
  • Laundry room
  • Room service

Explore the area

View in a map
Via Santa Giustina 48, Lucca, LU, 55100
  • Place, Walls of Lucca
    ‪2 min walk‬
  • Place, Piazza San Michele
    ‪3 min walk‬
  • Place, Piazza Napoleone
    ‪5 min walk‬
  • Airport, Pisa (PSA-Galileo Galilei)
    ‪37 min drive‬
VIP Access
Curated for quality and service, VIP Access stays consistently receive our highest guest ratings.
  • Expect exceptional service
  • Extra savings and perks for BONUS+ members
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Room options

View all photos for Junior Suite

Junior Suite

Junior Suite

10.0 out of 10
Exceptional
(1 review)
  • 35 sq m
  • Sleeps 3
  • 1 King Bed
  • Free Wi-Fi

View all photos for Junior Suite Tosca with balcony

Junior Suite Tosca with balcony

Junior Suite Tosca with balcony

9.4 out of 10
Exceptional
(3 reviews)
  • City view
  • 35 sq m
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

View all photos for Standard Double Room

Standard Double Room

Standard Double Room

9.6 out of 10
Exceptional
(19 reviews)
  • 16 sq m
  • Sleeps 3
  • 1 King Bed
  • Free Wi-Fi

View all photos for Triple Room

Down duvets, minibar, in-room safe, individually furnished

Triple Room

10.0 out of 10
Exceptional
(1 review)
  • 23 sq m
  • Sleeps 3
  • 1 King Bed and 1 Single Bed
  • Free Wi-Fi

View all photos for Family Room

Family Room

Family Room

10.0 out of 10
Exceptional
(6 reviews)
  • 50 sq m
  • Sleeps 4
  • 1 King Bed and 2 Single Beds
  • Free Wi-Fi

View all photos for Double Room Single Use

Double Room Single Use

Double Room Single Use

9.2 out of 10
Wonderful
(5 reviews)
  • 16 sq m
  • Sleeps 1
  • 1 Double Bed
  • Free Wi-Fi

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About this property

Palazzo Alexander Hotel

This smoke-free hotel features a bar/lounge, a snack bar/deli, and coffee/tea in a common area. WiFi in public areas is free. Other amenities include 24-hour room service, concierge services, and dry cleaning.
Palazzo Alexander Hotel offers 12 accommodations with minibars and safes. Each accommodation is individually furnished. Beds feature down comforters. 50-inch Smart televisions come with premium satellite channels. Bathrooms include showers, bidets, complimentary toiletries, and hair dryers.

This Lucca hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include desks and complimentary newspapers. Housekeeping is provided daily.

The recreational activities listed below are available either on site or nearby; fees may apply.
Our customers tell us they can't get enough of the helpful staff at Palazzo Alexander Hotel. During your stay, you're just a quick walk from Lucca Courthouse. Enjoy features like free WiFi in public areas, plus a bar and dry cleaning service.
  • Free WiFi and wired Internet
  • Enjoy drinks at the bar/lounge
  • Services include babysitting, dry cleaning/laundry, and a concierge
  • Onsite recreation includes bike rentals
  • Guests have great things to say about the helpful staff and the comfortable accommodations
  • Steps from Lucca Courthouse and Lucca State Library
  • Airport and local-area shuttle service available for a fee
There's a snack bar/deli on site. You can enjoy a drink at the bar/lounge. A computer station is on site, and both WiFi and wired Internet are free in public spaces. An airport shuttle (available 24 hours) and an area shuttle are available for a fee. A library, multilingual staff, and tour/ticket assistance are also featured at the business-friendly Palazzo Alexander Hotel. The hotel can provide concierge services and wedding services.

This 4-star Lucca hotel is smoke free.

24-hour room service is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transport

  • 24-hour return airport shuttle (surcharge)
  • Area shuttle (surcharge)

Food and drink

  • A bar/lounge
  • Coffee and tea in common areas
  • Snack bar/deli

Things to do

  • 18-hole adjacent golf course
  • Bicycle rentals
  • Library
  • TV in common areas

Family friendly

  • Babysitting (surcharge)
  • Laundry facilities
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Business services

  • Computer station

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Lift

More

  • 1 building
  • 4 floors
  • Built in 1100
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Down comforter

Bathroom

  • Bidet
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • 50-inch smart TV with premium satellite channels

Food and drink

  • 24-hour room service
  • Minibar

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Free daily newspapers
  • Individual furnishings
  • Laptop workspace
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Contactless check-in available
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before 11 AM
Contactless check-out available
Express check-out available

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for EUR 30.0 per night.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: EUR 4.50 per person, per night, up to 3 nights. This tax does not apply to children under 14 years of age.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Airport shuttle fee: EUR 70 per vehicle (one way)
  • Rollaway bed fee: EUR 30.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a first aid kit, and window guards
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Palazzo Alexander Hotel offers transfers from the airport (fees may apply). Please contact the property at the number on the booking confirmation with your arrival details prior to travel. This property doesn't offer after-hours check-in. Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • All guests (including children) need to be present at check-in to show their government-issued photo ID or passport.
  • Onsite cash transactions can't exceed EUR 5000, due to national regulations. For more details, please contact the property using information in the booking confirmation.
  • Reservations are needed for golf tee times. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

National rating

This property has received its official star rating from the local rating authority.

Property is also known as

Alexander Palazzo
Hotel Palazzo Alexander
Palazzo Alexander
Palazzo Alexander Hotel
Palazzo Alexander Hotel Lucca
Palazzo Alexander Lucca
Palazzo Alexander Hotel Hotel
Palazzo Alexander Hotel Lucca
Palazzo Alexander Hotel Hotel Lucca

Palazzo Alexander Hotel Reviews

Reviews

9.4

Exceptional

Rating 10 - Excellent. 550 out of 764 reviews
Rating 8 - Good. 177 out of 764 reviews
Rating 6 - Okay. 28 out of 764 reviews
Rating 4 - Poor. 6 out of 764 reviews
Rating 2 - Terrible. 3 out of 764 reviews

9.6/10

Cleanliness

9.8/10

Staff & service

9.2/10

Amenities

9.0/10

Property conditions & facilities

Reviews

10/10 Excellent

John

Stayed 1 night in Feb 2026

10/10 Excellent

Sorcha Ni

Stayed 3 nights in Feb 2026

10/10 Excellent

Mozhgan

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
The staff were absolutely wonderful. Mario was very helpful with giving information and ideas on what to do and Roberto was so kind and attentive. Absolutely great staff
Stayed 6 nights in Dec 2025

10/10 Excellent

Graham

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Fab little hotel! Staff are incredibly friendly and helpful..... especially the night porter Breakfast was very nice, room stylish and spotlessly clean and as mentioned, staff incredibly friendly..... will definitely stay again when in the area!
Stayed 3 nights in Dec 2025

10/10 Excellent

gareth

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Excellent location, breakfast was great and all of the staff were amazing. A wonderful hotel and I would recommended as a base for exploring Lucca
Front of hotel
Rooms are named not numbered
Front of hotel
Breakfast menu
Stayed 2 nights in Nov 2025

10/10 Excellent

Alytheia

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Great hotel, great staff, close to everything
Stayed 1 night in Oct 2025

10/10 Excellent

douglas

Liked: Cleanliness, staff & service, amenities
Incredibly kind staff!!!
Stayed 2 nights in Oct 2025

10/10 Excellent

Sheila

Stayed 2 nights in Oct 2025

10/10 Excellent

Corydon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Staff was great, all spoke English always trying to make our stay memorable. Decor is old Italian but very functional. Mario was great, ran out to bring our luggage upon our arrival, took up to our room and explained how everything worked. Would not hesitate to stay there again
Stayed 3 nights in Oct 2025

8/10 Good

Rob

Stayed 2 nights in Apr 2023

8/10 Good

Alix

Stayed 1 night in Jul 2025

10/10 Excellent

Jennifer

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Such a charming experience ! Be patient about the car & parking because it’s worth it ! Endless dining & shopping just steps away from this little gem. Our first visit to Italy & so happy that this was our choice for the first night !
Stayed 1 night in Aug 2025

10/10 Excellent

jane

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Lovely quaint hotel

Beautiful quaint little hotel… lovely cooked breakfast to order. Roberto & the rest of staff amazing!
Stayed 1 night in Aug 2025

10/10 Excellent

Jacob

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
What a great little hotel with wonderful staff. If your looking at a traditional hotel in the heart of the old town then don’t look any further. The staff can’t do enough for you and the hotel is great for a short stay in Lucca. We plan on a return and would defo stay here again.
Stayed 2 nights in Jul 2025

10/10 Excellent

julie

Stayed 2 nights in Jul 2025

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Best hotel in all of Lucca

Perfect location inside the walls of ancient Lucca. Staff is incredibly friendly. Helping us find great food, sites and help getting around. Beds are comfy, great breakfast and cappuccinos
Stayed 2 nights in Jun 2025

10/10 Excellent

Matthew, madsion

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Family owned and hands on, Their hospitality was fantastic. A great place to stay!
Stayed 3 nights in May 2025

10/10 Excellent

Bill

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Excellent, conveniently located. extensive free breakfast included. Delightful, helpful staff. Highly recommend!!!
Stayed 2 nights in Apr 2025

10/10 Excellent

Charles

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff at front desk are the best! Thanks to Ricardo and Roberto and others for making this a great experience.
Stayed 3 nights in Mar 2025

10/10 Excellent

Charles

Liked: Cleanliness, staff & service, property conditions & facilities
Staff are super friendly and helpful!
Stayed 1 night in Mar 2025

10/10 Excellent

Patrick

Liked: Staff & service, property conditions & facilities
Always love staying at this hotel.
Stayed 1 night in Mar 2025

10/10 Excellent

Emanuela

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing hotel
Stayed 1 night in Feb 2025

10/10 Excellent

Heather

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

So friendly

The staff was the best part!
Stayed 2 nights in Dec 2024

10/10 Excellent

Taylor

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I want to come back to Lucca just so I can stay here again. Wonderful!
Stayed 3 nights in Dec 2024

10/10 Excellent

Julie

Liked: Cleanliness, staff & service, property conditions & facilities
Would definitely recommend
Stayed 8 nights in Oct 2024