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Astoria Lucerne

4.0 star property

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Photo gallery for Astoria Lucerne

4 restaurants, Thai cuisine
Front of property
Terrace/patio
3 bars/lounges, rooftop bar
Reception

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Pet-friendly
  • Free Wi-Fi
  • Air-conditioning
  • Gym

Explore the area

View in a map
Pilatusstrasse 29, Lucerne, 6003
  • Place, Chapel Bridge
    ‪5 min walk‬
  • Place, Lucerne Town Hall
    ‪6 min walk‬
  • Place, KKL Lucerne
    ‪8 min walk‬
  • Airport, Zürich (ZRH)
    ‪53 min drive‬

Room options

View all photos for Standard Twin Room

Standard Twin Room

Standard Twin Room

8.4 out of 10
Very good
(17 reviews)
  • 22 sq m
  • Sleeps 2
  • 2 Single Beds

View all photos for Superior Twin Room

In-room safe, desk, free cots/infant beds, free WiFi

Superior Twin Room

8.0 out of 10
Very good
(1 review)
  • 25 sq m
  • Sleeps 2
  • 2 Single Beds

View all photos for Deluxe Twin Room

In-room safe, desk, free cots/infant beds, free WiFi

Deluxe Twin Room

  • 27 sq m
  • Sleeps 2
  • 2 Single Beds

View all photos for Standard Double Room, 1 King Bed (King)

In-room safe, desk, free cots/infant beds, free WiFi

Standard Double Room, 1 King Bed (King)

8.6 out of 10
Excellent
(26 reviews)
  • 22 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Design Twin Room (Panoramic View)

Design Twin Room (Panoramic View)

Design Twin Room (Panoramic View)

  • 28 sq m
  • City view
  • Sleeps 2
  • 2 Single Beds

View all photos for Standard Triple Room, Multiple Beds

In-room safe, desk, free cots/infant beds, free WiFi

Standard Triple Room, Multiple Beds

8.8 out of 10
Excellent
(3 reviews)
  • 25 sq m
  • Sleeps 3
  • 1 King Bed and 1 Single Trundle Bed

View all photos for Superior Triple Room

In-room safe, desk, free cots/infant beds, free WiFi

Superior Triple Room

8.0 out of 10
Very good
(3 reviews)
  • 25 sq m
  • Sleeps 3
  • 2 Single Beds and 1 Single Sofa Bed

View all photos for Deluxe Room, 1 King Bed

In-room safe, desk, free cots/infant beds, free WiFi

Deluxe Room, 1 King Bed

9.6 out of 10
Exceptional
(12 reviews)
  • 28 sq m
  • Sleeps 2
  • 1 King Bed

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About this property

Astoria Lucerne

Hotel in Lucerne with 4 restaurants and bars
Along with 4 restaurants, this smoke-free hotel has a nightclub and 3 bars/lounges. WiFi in public areas is free. Additionally, a health club, a rooftop terrace, and a coffee shop/cafe are onsite.
Astoria Lucerne offers 252 air-conditioned accommodations with safes and complimentary bottled water. 55-inch flat-screen televisions come with cable channels.

Rooms have partially open bathrooms. Bathrooms include showers and hair dryers. This Lucerne hotel provides complimentary wireless Internet access. Housekeeping is provided daily.

Recreational amenities at the hotel include a health club.
Our customers tell us they can't get enough of the helpful staff at Astoria Lucerne. During your stay, you're just a quick walk from Museum Sammlung Rosengart. Free WiFi in public areas, 4 restaurants, and 3 bars are available.
  • Free WiFi
  • Enjoy Thai cuisine at Thai Garden, one of the property's 4 restaurants and 3 bars/lounges
  • Buffet breakfast served daily for a fee
  • Self parking available for a fee
  • Services include dry cleaning/laundry, a concierge, and luggage storage
  • Onsite recreation includes a gym
  • Just a 3-minute walk from Museum Sammlung Rosengart and 5 minutes by foot from Franciscan Church
  • Pets welcome for a fee
There are 4 restaurants on site, along with a coffee shop/café. You can unwind with a drink at one of the 3 bars/lounges. WiFi is free in public spaces. A health club, a nightclub, and a rooftop terrace are also featured at Astoria Lucerne. Limited parking is available for a fee and is offered on a first-come, first-served basis.

This 4-star Lucerne hotel is smoke free.

For a fee, guests can enjoy buffet breakfast on weekdays from 6:30 AM to 10:00 AM and on weekends from 6:30 AM to 11:00 AM.
Thai Garden - This restaurant specializes in Thai cuisine.
La Cucina - This restaurant specializes in Italian cuisine.
Mekong - This restaurant specializes in Asian cuisine.
Pacifico - This restaurant specializes in Mexican cuisine.
Penthouse - Onsite rooftop bar.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Height restrictions apply for on-site parking
  • Covered parking on site (CHF 55 per night)
  • Limited on-site self parking

Food and drink

  • Buffet breakfast available for a fee 6:30 AM to 10:00 AM on weekdays and 6:30 AM to 11:00 AM on weekends; CHF 30 per person
  • 3 bars/lounges
  • 4 restaurants
  • A coffee shop/cafe

Restaurants on site

  • La Cucina
  • Mekong
  • Pacifico
  • Penthouse
  • Thai Garden

Things to do

  • Health club
  • Nightclub

Family friendly

  • In-room cot
  • Laundry facilities

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)

Business services

  • Meeting rooms

Outdoors

  • Rooftop terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift (100 centimetre wide door)
  • Wheelchair-accessible path to lift

More

  • Banquet hall
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Free cot

Bathroom

  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • 55-inch flat-screen TV with cable channels

Food and drink

  • Free bottled water

More

  • Air conditioning
  • Desk
  • Safe

Policies

Check-in

Check-in time starts at 3 PM
Early check-in subject to availability
Early check-in is available for a fee
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before 11:00 AM
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival at the property
The credit card used to book the reservation must be presented by the cardholder at check-in along with matching photo identification, and other arrangements must be coordinated with the property prior to arrival
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets: CHF 40 per pet, per night
  • Service animals are exempt from fees

Children and extra beds

  • Children are welcome.
  • Free cribs (infant beds)!

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: CHF 2.80 per person, per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: approximately CHF 30 per person
  • Covered self parking fee: CHF 55 per night
  • Pet fee: CHF 40 per pet, per night
  • Service animals are exempt from fees
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a smoke detector
Front desk staff will greet guests on arrival at the property. The credit card used when booking the reservation must be presented by the cardholder at check-in along with matching photo ID. Other arrangements must be coordinated with the property prior to arrival.
Property Registration Number KZV-SLU-000100
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

Property is also known as

Astoria Lucerne Hotel
Astoria Lucerne Hotel
Astoria Lucerne Lucerne
Astoria Lucerne Hotel Lucerne

Astoria Lucerne Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 406 out of 823 reviews
Rating 8 - Good. 274 out of 823 reviews
Rating 6 - Okay. 83 out of 823 reviews
Rating 4 - Poor. 33 out of 823 reviews
Rating 2 - Terrible. 27 out of 823 reviews

9.0/10

Cleanliness

8.8/10

Staff & service

8.4/10

Amenities

8.6/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Amanda

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2025

6/10 Okay

Reza

Travelled with family
Liked: Cleanliness, staff & service
We recently stayed at the Astoria Lucerne for three nights and found it to be a very busy hotel. While the location is excellent—clean and conveniently close to the station—there were some drawbacks that affected our comfort. Our room faced a bar that was particularly noisy on weekends, making it hard for us to sleep until the early morning. The walls are also quite thin, so we could hear movement from the room above us. On the positive side, the hotel was clean and the breakfast was decent, though nothing exceptional. Overall, the hotel is convenient if you need to be near the station and don’t mind a lively atmosphere, but light sleepers might want to consider other options.
Stayed 3 nights in Sep 2025

8/10 Good

Marie-Josée

Stayed 2 nights in Sep 2025

10/10 Excellent

Julie, Cape Coral

Liked: Cleanliness, staff & service, property conditions & facilities
Loved our stay
Stayed 2 nights in Aug 2025

10/10 Excellent

Teresa

Stayed 2 nights in Aug 2025

10/10 Excellent

Vandna

Liked: Cleanliness, staff & service, property conditions & facilities
Very clean and comfortable place to stay! Staff very helpful and professional! The breakfast was excellent! Very convenient location to see the town!
Stayed 1 night in Sep 2025

10/10 Excellent

Natalie M

Stayed 4 nights in Aug 2025

2/10 Terrible

ishvinderdeep

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Has been the worst stay so far in Switzerland. Motels around the world have better amenities than this hotel. The receptionist in the night of 1st September was very rude and sarcastic. Paper cups in the room for tea or coffee, no tea bag available in the room. Had to call reception to get it and in tern he said you must have used it . If you need more ask for it, whereas it was not there when we checked in, not replenished by housekeeping when preparing room for new check-ins. Would never stay in this location again or recommend it even.
Stayed 2 nights in Aug 2025

10/10 Excellent

Carol

Travelled with group
Excellent
Stayed 2 nights in Aug 2025

10/10 Excellent

Justin

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall experience was nice. The only complain I have was that I still hear noice 1 in the morning when I was trying to sleep. My room was on the sixth floor in building 2 and I want site if the noice was from the street or upstairs restaurant.
Stayed 1 night in Aug 2025

10/10 Excellent

Ajay

Stayed 1 night in Aug 2025

6/10 Okay

wilf

Its a nice hotel in a convenient location but its amenities are poor (fitness room is not usable), the breakfast is average, the rooms dated, and the staff, while professional, were a little too serious/dry. For the money I'd say its a pass next time
Stayed 2 nights in Aug 2025

6/10 Okay

Anthony

Liked: Cleanliness, staff & service
Stayed 1 night in Aug 2025

10/10 Excellent

Edward

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We couldn’t have been more pleased with our stay at the Astoria Lucerne. The hotel was outstanding with incredible ambiance; the welcoming staff was professional and went above and beyond to make our stay as comfortable as possible. The room was impeccably clean and spacious while the restaurants and breakfasts were five stars. We strongly recommend this hotel to anyone looking for a relaxing and enjoyable stay. We had a fantastic experience with luxurious amenities and impeccable services. Everything was either walk-able or expressible by bus throughout the city. The hotel is well-maintained and provided a safe and secure environment.
Stayed 2 nights in Jul 2025

6/10 Okay

Maria

Liked: Cleanliness
Stayed 2 nights in Aug 2025

6/10 Okay

Evelyn, Wellington

Travelled with group
The coffee maker in our room did not work. The bed was hard.
Stayed 1 night in Aug 2025

8/10 Good

Dinakaran

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel Astoria is only 10 minute walk from the station and has quick access to buses. Nice shops and restaurants near by! The staff are friendly and the room was clean and comfortable..breakfast was ok.. I would recommend for a family stay..
Stayed 2 nights in Aug 2025

8/10 Good

JULIUS

Stayed 3 nights in Aug 2025

2/10 Terrible

Anil

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This is no Astoria; the name is fake! Despite paying over $600 per night, what you get is tiny rooms, unfriendly staff and the restaurants are a total charade. They advertise they’re open till 11:00 PM and 11:30 PM, but they refused to seat us at 10:10 claiming “kitchen is closed”. The front desk team acted helpless as “they had nothing to do with the restaurant”. They told us this is standard practice in Switzerland as if it was our fault that we expected to eat at 10:00 PM. No one of the staff member ever apologized about the situation or offered a solution. Thankfully Uber Eats was available! They get you with an included breakfast, but not worth the hundreds you pay to stay here. On your convenient walk to the station you’ll pass at least five excellent bakeries as well as McD and BK! Keep 20 minutes extra and you’d be laughing to the bank. They can’t even afford to give you separate bath gel hand soap and shampoo (only all three-in-one)! Your shower area will make you think you’re in a dingy apartment. Just like everything in Switzerland, this is a nice way of robbing your wallet. Definitely not worth the price tag!!
Stayed 3 nights in Aug 2025

6/10 Okay

Surekha

Travelled with family
Disliked: Cleanliness, amenities
Very dingy rooms
Stayed 2 nights in Aug 2025

8/10 Good

Smitha Gopi

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Aug 2025

10/10 Excellent

Daydí

Stayed 3 nights in Aug 2025

8/10 Good

Nila

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Aug 2025

4/10 Poor

Prem Thiyagarajan

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Front staff while checking in was not friendly…
Stayed 4 nights in Jul 2025

10/10 Excellent

Sergio

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great property! Close to everything. Excellent breakfast buffet
Stayed 1 night in Aug 2025