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Hotel Goldener Stern – Self check-in

2.5 star property

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Photo gallery for Hotel Goldener Stern – Self check-in

City Double Room | View from room
Mountain view
Staircase
Deluxe Quadruple Room | Bathroom
Superior Quadruple Room | View from room

Reviews

8.0 out of 10
Very good

Popular amenities

  • Free Wi-Fi
  • Air-conditioning

Explore the area

View in a map
35 Burgerstrasse, Lucerne, LU, 6003
  • Place, Chapel Bridge
    ‪5 min walk‬
  • Place, Lucerne Town Hall
    ‪6 min walk‬
  • Place, KKL Lucerne
    ‪9 min walk‬
  • Airport, Zürich (ZRH)
    ‪53 min drive‬

Room options

View all photos for City Double Room

City Double Room

City Double Room

7.8 out of 10
Good
(11 reviews)
  • City view
  • 14 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed
  • Free Wi-Fi

View all photos for Superior Double Room

Superior Double Room

Superior Double Room

8.4 out of 10
Very good
(5 reviews)
  • City view
  • 18 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed
  • Free Wi-Fi

View all photos for Standard Quadruple Room

Standard Quadruple Room

Standard Quadruple Room

9.4 out of 10
Exceptional
(3 reviews)
  • City view
  • 20 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds
  • Free Wi-Fi

View all photos for Superior Quadruple Room

Superior Quadruple Room

Superior Quadruple Room

9.0 out of 10
Wonderful
(4 reviews)
  • City view
  • 25 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds
  • Free Wi-Fi

View all photos for Deluxe Quadruple Room

Deluxe Quadruple Room

Deluxe Quadruple Room

  • City view
  • 35 sq m
  • 1 bedroom
  • Sleeps 6
  • 2 Queen Beds and 2 Single Beds
  • Free Wi-Fi

View all photos for Superior Double or Twin Room

In-room safe, iron/ironing board, free WiFi, bed sheets

Superior Double or Twin Room

  • City view
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed
  • Free Wi-Fi

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About this property

Hotel Goldener Stern – Self check-in

Along with express check-in, this smoke-free hotel has express check-out and free WiFi in public areas. Weekly housekeeping is available.
Hotel Goldener Stern – Self check-in offers 18 air-conditioned accommodations with espresso makers and safes. Smart televisions are featured in guestrooms.

Bathrooms include showers and hair dryers. Guests can surf the web using the complimentary wireless Internet access (speed: 50+ Mbps). Additionally, rooms include irons/ironing boards and fans. Housekeeping is provided weekly.

During your stay at Hotel Goldener Stern – Self check-in, you're just a quick walk from Chapel Bridge. Free WiFi in public areas is available.
  • Free WiFi (speed: 50+ Mbps)
  • Services include a virtual front desk
  • 5 minutes by car from Swiss Transportation Museum
Hotel Goldener Stern – Self check-in offers its guests express check-in, express check-out, and an elevator. WiFi is free in public spaces. A complete renovation of Hotel Goldener Stern – Self check-in was completed in December 2024.

This Belle Époque Lucerne hotel is smoke free.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 50+ Mbps
  • Available in some public areas: Free WiFi

Parking and transport

  • No on-site parking available

Family friendly

  • Mini-fridge

Conveniences

  • Virtual front desk

Guest services

  • Housekeeping (weekly)

Accessibility

  • Area rugs in public areas
  • Area rugs in room
  • Hardwood flooring in public areas
  • Lift (62 centimetre wide door)

More

  • Belle Époque architecture
  • Renovated entire property - December 2024
  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Hair dryer
  • Private bathroom
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 42-inch smart TV

Food and drink

  • Electric kettle
  • Espresso maker
  • Mini-fridge

More

  • Air conditioning
  • Fan
  • Heating
  • Iron/ironing board
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before 11:00 AM
Express check-out available

Special check-in instructions

There is no front desk at this property
Guests will receive an email within 24 hours before arrival with check-in instructions and an access code; access will be through a private entrance
A virtual front desk provides assistance to guests
Information provided by the property may be translated using automated translation tools

Access methods

Access code, private entrance

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: CHF 2.50 per person, per night

We've listed all charges provided to us by the property.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and outdoor lighting
This property does not have a front desk. Guests will receive an email 24 hours before arrival with check-in information and an access code. Guests can access their accommodation through a private entrance. A virtual front desk provides assistance to guests.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

Property is also known as

Burgerstrasse 35
Hotel Goldener Stern contactless check in
Hotel Goldener Stern - contactless check-in Hotel
Boutique Hotel Goldener Stern contactless check in
Hotel Goldener Stern - contactless check-in Lucerne
Hotel Goldener Stern - contactless check-in Hotel Lucerne

Hotel Goldener Stern – Self check-in Reviews

Reviews

8.0

Very good

Rating 10 - Excellent. 39 out of 96 reviews
Rating 8 - Good. 34 out of 96 reviews
Rating 6 - Okay. 12 out of 96 reviews
Rating 4 - Poor. 5 out of 96 reviews
Rating 2 - Terrible. 6 out of 96 reviews

8.8/10

Cleanliness

7.4/10

Staff & service

8.2/10

Amenities

8.2/10

Property conditions & facilities

Reviews

Verified

10/10 Excellent

Todd

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location and fantastic accommodation
Stayed 1 night in Jul 2024
Verified

8/10 Good

Paul

Liked: Cleanliness, staff & service, property conditions & facilities
Great location and nice room.
Stayed 1 night in Jun 2025
Verified

8/10 Good

Katherine Joy

Liked: Cleanliness, amenities, property conditions & facilities
the location was great.
Stayed 6 nights in May 2025
Verified

10/10 Excellent

Fabiano

Liked: Cleanliness, amenities, property conditions & facilities
Good location. The room was cozy. We enjoyed our stay.
Stayed 1 night in Jul 2025
Verified

8/10 Good

Thomas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good location, easy walk to/from the train station. The rooms are adequate size, not large but also not too small. We would stay again based on value and location.
Stayed 2 nights in Oct 2025
Verified

8/10 Good

Adrianus

Liked: Cleanliness, property conditions & facilities
Room was good. Heating too strong. There was no staff, it gives the place a deserted feeling.
Stayed 1 night in Feb 2026
Verified

8/10 Good

James

Liked: Cleanliness, amenities
Clean, much smaller than expected
Stayed 2 nights in Dec 2025
Verified

10/10 Excellent

ernest

Liked: Cleanliness

Lucerne stay

Very comfortable and clean and quiet area. The room had air conditions as it was warm the week we stayed here. Very centrally located to all the shopping and resteurants.
Stayed 4 nights in Sep 2025
Verified

10/10 Excellent

Lorry

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was very helpful recommending nearby dining. The walkability to everything made our short visit so enjoyable.
Stayed 2 nights in May 2024
Verified

8/10 Good

Chris

Liked: Cleanliness
Nice location in the centre of Lucerne. Clean room and easy check-in. Only drawback was the small bathroom.
Stayed 2 nights in Jul 2025
Verified

8/10 Good

Tammy

Liked: Cleanliness, amenities
Great place and nice and central. Wish the bartender had of told us that we had coupons in our room for a discount at the bar.
Stayed 3 nights in Aug 2025
Verified

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great hotel.

Great location. Very easy to self checkin
Stayed 2 nights in Jun 2024
Verified

10/10 Excellent

haf

Liked: Cleanliness, amenities, property conditions & facilities
What a find! Great central location, clear check in instructions, everything you could need in the room including air con, kettle & mini-freezer. I would definitely recommend staying here.
Stayed 3 nights in Jul 2025
Verified

10/10 Excellent

Agop

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect
Stayed 2 nights in Aug 2025
Verified

10/10 Excellent

Sonya

Liked: Cleanliness, property conditions & facilities
GREAT option for Lucerne. Just enough distance from the riverfront crowd. Great vibe at the bar downstairs (closes at 12:30). Clean. Parking is right there.
Stayed 1 night in Jun 2025
Verified

10/10 Excellent

Randi

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really good location and the room was clean with sufficient space for two persons. The bed was super comfortable and I didn't miss the human contact at all.
Stayed 2 nights in Nov 2024
Verified

8/10 Good

Neeru

Liked: Cleanliness, staff & service, amenities
Yes
Stayed 1 night in Nov 2025
Verified

8/10 Good

Jamie

Liked: Property conditions & facilities
Great location, especially for us as a stopover for one night. Close to shopping, dining, and the train station. You have to make sure you can access email to get check-in instructions, which can be challenging for international travelers. There is no reception. The rooms are small but clean.
Stayed 1 night in Jul 2025
Verified

10/10 Excellent

John

Liked: Cleanliness, amenities, property conditions & facilities
Easy self check in using Goki app. Many bistros within walking distance for food and drink. Simple bus transportation from Luzern Barnhof
Stayed 1 night in Aug 2024
Verified

8/10 Good

Yu-Hsin

Liked: Staff & service, room comfort
The quad room was very small, but the beds were comfortable. It had air conditioning which was a lifesaver since the temperature was unseasonably hot (90’s) during our week of travel. The bathroom could have been cleaner as there was some mold in the shower. But overall, the hotel was well located, the beds were comfortable, and having air conditioning was a definite plus!
Stayed 2 nights in Aug 2025
Verified

10/10 Excellent

Ryan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great

Great hotel only 10 mins from the train station in Luzern. If you like connection then maybe its not the best hotel for you, but the contactless check in was simple and the service via Whats App was great. The xmas night market was just outside the hotel, which made it very magical. Highly recommend staying here.
Stayed 2 nights in Dec 2024
Verified

10/10 Excellent

Dominic

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Last night we had the pleasure of staying at the Hotel Goldener Stern. The room was freshly and modernly furnished, and the digital access made everything more convenient. Located in the heart of Lucerne's old town, the hotel was an ideal base for our explorations. Overall, our stay provided a cozy and pleasant experience in this charming hotel!
Verified

6/10 Okay

Tim

Liked: Cleanliness
Disliked: Staff & service
The hotel is in a very nice area, convenient for walking around the old town/river area. I was not a big fan of the contactless check-in, would much rather interact with a person for that instead of a computer.
Stayed 2 nights in Jun 2024
Verified

10/10 Excellent

Raphael

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
An extremely beautiful hotel in the middle of the city of Lucerne. It was recently renovated and now shines in new splendor. The entire guest journey is automated and works perfectly. I can recommend the hotel for tourists as well as business travelers. I will certainly be back!
Stayed 1 night in Jan 2024
Verified

10/10 Excellent

Jean

Liked: Staff & service, property conditions & facilities
The place is easy to access. The person sends all the information for check in. The room is comfortable, normal for a hotel in Europe. It says it's the oldest in Lucerne but it looks updated. I liked the idea that it was old, the elevator is small but it works and traveling is about knowing and feeling the other country. I liked it. A hotel close to everything.
Stayed 2 nights in Jul 2025