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Hotel Royal Luzern

3.0 star property

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Photo gallery for Hotel Royal Luzern

Deluxe Double Room
Exterior
Lobby
Lobby
Front of property

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Pet-friendly
  • Free Wi-Fi
  • Breakfast available
  • Business services
  • Bar
  • Housekeeping

Explore the area

View in a map
22 Rigistrasse, Lucerne, LU, 6006
  • Place, Lake Side Promenade
    ‪2 min walk‬
  • Place, Grand Casino Lucerne
    ‪6 min walk‬
  • Place, Lion Monument
    ‪11 min walk‬
  • Airport, Zürich (ZRH)
    ‪53 min drive‬

Room options

View all photos for Double Room

Double Room

Double Room

  • 15 sq m
  • 1 bedroom
  • Sleeps 2
  • 2 Single Beds

View all photos for Superior Double Room

Superior Double Room

Superior Double Room

10.0 out of 10
Exceptional
(2 reviews)
  • Lake view
  • 25 sq m
  • 1 bedroom
  • Sleeps 2
  • 2 Single Beds

View all photos for Triple Room

Triple Room

Triple Room

8.0 out of 10
Very good
(2 reviews)
  • 18 sq m
  • 1 bedroom
  • Sleeps 3
  • 3 Single Beds

View all photos for Single Room

Hypo-allergenic bedding, desk, laptop workspace, free WiFi

Single Room

  • Sleeps 1
  • 1 Single Bed

View all photos for Superior Single Room

Hypo-allergenic bedding, desk, laptop workspace, free WiFi

Superior Single Room

  • 1 bedroom
  • Sleeps 1
  • 1 Single Bed

View all photos for Deluxe Double Room

Deluxe Double Room

Deluxe Double Room

9.2 out of 10
Wonderful
(13 reviews)
  • Sleeps 2
  • 1 Double Bed

View all photos for Family Triple Room

Family Triple Room

Family Triple Room

  • 18 sq m
  • Sleeps 3
  • 3 Single Beds

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About this property

Hotel Royal Luzern

Hotel with a bar, near Chapel Bridge
A bar/lounge, a snack bar/deli, and a front-desk safe are available at this hotel. WiFi in public areas is free. Other amenities include multilingual staff assistance and a banquet hall.
Hotel Royal Luzern offers 40 accommodations with complimentary bottled water and hair dryers. Televisions come with digital channels.

Bathrooms include bathtubs or showers. Guests can surf the web using the complimentary wireless Internet access. Housekeeping is offered daily and hypo-allergenic bedding can be requested.

Our customers tell us they can't get enough of the helpful staff at Hotel Royal Luzern. During your stay, you're just a quick walk from Lake Side Promenade. You'll find features like free WiFi in public areas, plus a bar and breakfast (surcharge). This property offers pet-friendly amenities like food and water bowls.
  • Free WiFi
  • Enjoy drinks at the bar/lounge
  • Continental breakfast served daily for a fee
  • Amenities include a front-desk safe, meeting rooms, and a multilingual staff
  • Within a 10-minute walk of Lake Side Promenade and Grand Casino Lucerne
  • Dogs welcome for a fee
  • Pet-friendly amenities are available, including food and water bowls
There's a snack bar/deli on site. You can enjoy a drink at the bar/lounge. WiFi is free in public spaces. A terrace, multilingual staff, and a front-desk safe are also featured at Hotel Royal Luzern.

Smoking is allowed in designated areas at this Lucerne hotel.

For a fee, guests can enjoy continental breakfast daily from 7:30 AM to 10:30 AM.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Limited on-site parking

Food and drink

  • Daily continental breakfast available 7:30 AM to 10:30 AM for a fee: CHF 29 for adults and CHF 14.50 for children
  • A bar/lounge
  • Snack bar/deli

Things to do

  • Bicycle storage

Family friendly

  • Snack bar/deli

Conveniences

  • Limited-hour front desk
  • Luggage storage
  • Safe at front desk

Guest services

  • Housekeeping (daily)
  • Multilingual staff
  • Proposal/romance packages

Business services

  • Meeting rooms

Outdoors

  • Outdoor furniture
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift (60 centimetre wide door)
  • Well-lit path to entrance

More

  • Banquet hall
  • Designated smoking areas (fines apply)
  • Vegetarian dining options

Room amenities

Bedroom

  • Bedsheets provided
  • Hypo-allergenic bedding

Bathroom

  • Bathtub or shower
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 50-cm TV with digital channels

Food and drink

  • Free bottled water

More

  • Desk
  • Heating
  • Laptop workspace

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 10:00 PM
Early check-in subject to availability
Early check-in fee: CHF 50
Minimum check-in age: 18

Check-out

Check-out before 11:00 AM
Late check-out subject to availability
Late check-out fee: CHF 50

Special check-in instructions

The front desk is open daily from 7:00 AM - 10:00 PM
Guests planning to arrive outside of normal check-in hours must contact the property in advance for check-in instructions and lockbox information; front desk staffed during limited hours
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation
If you are planning to arrive after 7:00 AM please contact the property in advance using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Access methods

Front desk (limited hours), lockbox

Pets

  • Pets: CHF 30 per pet, per stay
  • Only dogs are allowed
  • Food and water bowls are available
  • Service animals are exempt from fees

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: CHF 0.06 per person, per night. This tax does not apply to children under 12 years of age.
  • Tourism fee: CHF 2.30 per person, per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for continental breakfast: approximately CHF 29 for adults and CHF 14.50 for children
  • Pet fee: CHF 30 per pet, per stay
  • Service animals are exempt from fees
  • Early check-in fee: CHF 50 (subject to availability)
  • Late check-out fee: CHF 50 (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and outdoor lighting
The front desk at this property is open daily from 7:00 AM - 10:00 PM.
To arrange for check-in, guests must contact the property at least 24 hours prior to arrival using the information on the booking confirmation. Guests arriving after 7:00 AM must make advance arrangements by contacting the property using the information on the booking confirmation. Guests planning to arrive outside of normal check-in hours must contact the property in advance for check-in information and lockbox information. Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

Property is also known as

Hotel Royal Luzern Hotel
Hotel Royal Luzern Lucerne
Hotel Royal Luzern Hotel Lucerne

Hotel Royal Luzern Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 107 out of 188 reviews
Rating 8 - Good. 44 out of 188 reviews
Rating 6 - Okay. 17 out of 188 reviews
Rating 4 - Poor. 11 out of 188 reviews
Rating 2 - Terrible. 9 out of 188 reviews

9.0/10

Cleanliness

9.0/10

Staff & service

7.8/10

Amenities

8.4/10

Property conditions & facilities

Reviews

10/10 Excellent

Mathias

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2025

10/10 Excellent

Johanna, CORAL SPRINGS

Stayed 2 nights in Nov 2025

8/10 Good

Alex

Travelled with family
Liked: Cleanliness, property conditions & facilities
Nice stay. Nice view from hotel balcony of the lake. 15/20 mins from train station.
Stayed 2 nights in Oct 2025

8/10 Good

Dean

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
I’ll start by saying the staff were all friendly and helpful, very likeable people. The room we had was on the 4th floor on a corner facing the lake so having a panoramic view was pretty amazing and the small balcony to sit on was quite pleasant. The views of the lake and mountains were a delight. The bathroom was updated and well thought out. The main part of the room was roomy but dated and had some design issues that need rethinking. The bed is a split king meaning two twins shoved together but keeping them together was a challenge. Near the bed is an old style radiant heater that is large and takes up quite a bit of space and a mini fridge was placed in front of it which made no sense. The fridge would have fit better under the desk in the far corner but for some reason there was zero electrical plugins where that desk was so that would have been a problem there too. The coffee maker was place on that desk but needed to be moved somewhere to use due to the lack of an outlet for it at that desk. A large armoire took up an entire wall which was needed due to there being no closet and another table with sitting chair took up the remaining space. Overall a disfunctional room design and it lacked charm and the updating that was done for the bathroom. I recommend a remodeling of that room. We did the breakfast once and honestly while the food was decent, it was was not included with the room and was quite expensive. Convenient but not a good value for a basic selection.
Stayed 4 nights in Oct 2025

8/10 Good

DAVID

Liked: Cleanliness, staff & service, property conditions & facilities
Great
Stayed 1 night in Sep 2025

8/10 Good

Chris

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Overall it was fine. Evening staff was just okay the nights we were there. No breakfast included, and it was close to 30 euros per person if we did, which seems high. A little difficult to walk to as it's uphill and several steps. But overall it was fine.
Stayed 3 nights in Sep 2025

10/10 Excellent

Anthony

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Historic feel and look, clean, very friendly staff.
Stayed 4 nights in Sep 2025

2/10 Terrible

Raafat

Disliked: Property conditions & facilities, room comfort
Expensive for a place, the booking advertise for lake view price , but in the hotel the charge extra 30 CHF for what was booked , the room has no AC , but poor small fan, no safety lock box not enough to make room temperature acceptable to avoid sweating, no small refrigerator in room unless you request and will take time to bring one. The room has only 2 electric power outlet source not enough to connect a coffee maker (to see if it’s working or not) and connect the refrigerator and connect the fan or to connect to plug transformers for 2 cells phone chargers . So the customer service brought several extension cord and coord were running in the floor and the client has to move carefully in the room to avoid cord a tangling around his feet!!! . The place is unique in not having the basic equipments of a regular third class hotel,the provide with 2 separate keys with no way to attach to your pocket and easy to loose and Charge you extra money for lost key . It was a very bad disappointing experience that created a lost of discomfort and distress to me and my wife. The only acceptable service was the breakfast
Stayed 3 nights in Oct 2025

10/10 Excellent

Lisa

Stayed 2 nights in Sep 2025

10/10 Excellent

darren heath

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovey hotel in quiet area yet only a short walk along the lake to town. Staff really friendly and helpful. Our room on 4th floor was amazing. Spacious with amazing views over lake and mountains
Stayed 5 nights in Sep 2025

10/10 Excellent

Hailin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

A great say.

We enjoyed our stay at the Hotel Royal Lucern. Although not situated in the city center, it was quiet and convenient to get to. The check-in staff were very friendly. The breakfast very very good. The bathroom was spacious and very clean.
Stayed 3 nights in Sep 2025

10/10 Excellent

Odalys

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Wonderful Stay at Hotel Royal, Lucerne

We had a fantastic experience at Hotel Royal in Lucerne. The location is excellent, right across from the lake, making it easy to enjoy the beautiful surroundings and city attractions. The views from our room were breathtaking, and the staff at the front desk were incredibly friendly and welcoming. We would definitely return and highly recommend this hotel to anyone visiting Lucerne.
Stayed 1 night in Sep 2025

10/10 Excellent

Benajmin

Stayed 2 nights in Sep 2025

8/10 Good

vicki

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Be ready to hike up a big hill to get to the hotel, no a/c
Stayed 3 nights in Aug 2025

10/10 Excellent

Ethan

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Gorgeous view of the city
Stayed 6 nights in Aug 2025

8/10 Good

Daniel

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
This is a lovely place to stay with our room having a view of the lake. The staff were very nice and welcoming. The only negative, I would say was the variety of food on the menu was not very extensive leaving us to find somewhere else to dine. However this did not take away from how lovely the hotel was.
View from our room.
View from our room.
Piano in reception.
Stayed 2 nights in Jul 2025

2/10 Terrible

Christine

Travelled with group
Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
Unfortunately this beautiful property with a beautiful view could only be reached by taxi or walking up a very steep hill from public transportation. No air conditioning,not enough plugs in room. Either TV or fan could be used. No place to plug in coffee maker. Promise of more plugs and better TV service coming in future.
Stayed 4 nights in Aug 2025

10/10 Excellent

Vivienne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing room with a view. Comfortable beds, immaculate bathroom
Stayed 3 nights in Aug 2025

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jul 2025

10/10 Excellent

PHILIPPA, LONDON

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really nice hotel with fantastic views. It’s a bit dated but that did not stop our enjoyment. The tiny balcony could just fit three people on. We had a triple room with a bathroom and it was nice. It’s about a 10 to 15 minute walk from the centre of the town and there is a little bit of a hill towards the end but again no big issue and I don’t think even someone with mobility problems would have any issues here. The one thing that we had a bit of a smile about was we were one hour before the check-in time and they asked if we wanted to pay for an early check in for 30CHF which seemed a bit much. We declined.
Stayed 1 night in Jul 2025

10/10 Excellent

Nancy Brookhart

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The service was amazing and everyone was so friendly, especially Arrot (please forgive the spelling who worked the front desk when we checked in. The view was amazing. We enjoyed sitting on the lower balcony for a drink and in the mornings we drank coffee on our balcony from our room. The breakfast buffet had lots to offer as well and was a great option when in a hurry.
Stayed 2 nights in Jul 2025

6/10 Okay

Gemma

Travelled with group
Liked: Cleanliness
Great views, and some really nice staff. Reasonably priced. Hotel was quite dated, rooms in need of some modernising. No air conditioning.
Stayed 3 nights in Jul 2025

10/10 Excellent

Stephanie, Conyers

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
This is a lovely hotel with great views of the lake. It may be difficult to find and walking to it with suitcases would be hard. We stayed in the triple room. It is a small space but worked fine for us. It tales just a few minutes to reach the main train station.
Stayed 2 nights in Jul 2025

8/10 Good

Kat

Stayed 1 night in Jul 2025

6/10 Okay

Dorothy

Travelled with group
Liked: Staff & service
Ventilation was non-existent without a little air cooler. Beautiful view, and pleasant staff. Could benefit from some AC.
Stayed 2 nights in Jul 2025