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Hotel Schlüssel

2.5 star property

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Photo gallery for Hotel Schlüssel

Terrace/patio
Deluxe Double Room, 1 Queen Bed, Non Smoking, Private Bathroom | View from room
Front of property
Deluxe Double Room, 1 Queen Bed, Non Smoking, Private Bathroom
A hotel room with a large bed, a desk, a chair, a nightstand, and a window with curtains.

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Free Wi-Fi
  • Air-conditioning
  • Room service
  • Housekeeping
  • 24/7 front desk

Explore the area

View in a map
Franziskanerplatz 12, Lucerne, 6003
  • Place, Jesuit Church
    ‪3 min walk‬
  • Place, Chapel Bridge
    ‪5 min walk‬
  • Place, Lucerne Town Hall
    ‪6 min walk‬
  • Airport, Zürich (ZRH)
    ‪53 min drive‬

Room options

View all photos for Standard Double Room, 1 Queen Bed, Non Smoking, Private Bathroom

Premium bedding, down duvets, in-room safe, desk

Standard Double Room, 1 Queen Bed, Non Smoking, Private Bathroom

9.4 out of 10
Exceptional
(15 reviews)
  • 20 sq m
  • Sleeps 2
  • 1 Queen Bed
  • Free Wi-Fi

View all photos for Family Room, 2 Queen Beds, Non Smoking, Private Bathroom

A bedroom with a bed, a desk, and a window with curtains.

Family Room, 2 Queen Beds, Non Smoking, Private Bathroom

10.0 out of 10
Exceptional
(4 reviews)
  • City view
  • 30 sq m
  • Sleeps 4
  • 2 Queen Beds
  • Free Wi-Fi

View all photos for Deluxe Double Room, 1 Queen Bed, Non Smoking, Private Bathroom

Deluxe Double Room, 1 Queen Bed, Non Smoking, Private Bathroom

Deluxe Double Room, 1 Queen Bed, Non Smoking, Private Bathroom

7.6 out of 10
Good
(4 reviews)
  • City view
  • 30 sq m
  • Sleeps 2
  • 1 Queen Bed
  • Free Wi-Fi

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About this property

Hotel Schlüssel

This smoke-free hotel features a restaurant, a 24-hour front desk, and free WiFi in public areas. Other amenities include multilingual staff assistance.
Hotel Schlüssel offers 10 accommodations with safes and hair dryers. Each accommodation is individually furnished and decorated. Beds feature down comforters and premium bedding. Guests can surf the web using the complimentary wireless Internet access (speed: 250+ Mbps (good for 3–5 people or up to 10 devices)).

Bathrooms include showers and complimentary toiletries. Business-friendly amenities include desks and desk chairs. Additionally, rooms include fans and blackout drapes/curtains. Housekeeping is offered daily and irons/ironing boards can be requested.

The recreational activities listed below are available either on site or nearby; fees may apply.
During your stay at Hotel Schlüssel, you're just a quick walk from Chapel Bridge. Features include free WiFi in public areas and a restaurant.
  • Free WiFi (speed: 250+ Mbps (good for 3–5 people or up to 10 devices))
  • Enjoy Regional cuisine while dining at Restaurant Schlüssel
  • Amenities include a multilingual staff, an elevator, and a terrace
  • Steps from Franciscan Church and 3 minutes by foot from Jesuit Church
There's a restaurant on site. Public spaces have free WiFi. A terrace, multilingual staff, and room service (during limited hours) are also featured at Hotel Schlüssel.

This Lucerne hotel is smoke free.

Restaurant Schlüssel - This restaurant specializes in Regional cuisine and serves breakfast, lunch, dinner, and light fare. A children's menu is available. Open select days.
Room service (during limited hours) is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 250+ Mbps (good for 3–5 people or up to 10 devices)
  • Available in some public areas: Free WiFi

Parking and transport

  • Offsite parking available (CHF 20 per night)
  • Street parking available

Food and drink

  • A restaurant

Restaurants on site

  • Restaurant Schlüssel

Things to do

  • Art gallery
  • Designer stores
  • Shopping centre

Conveniences

  • 24-hour front desk
  • Guidebooks
  • Luggage storage

Guest services

  • Housekeeping (daily)
  • Multilingual staff

Outdoors

  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Wheelchair-accessible path to lift

More

  • 1 building
  • 4 floors
  • Built in 1545
  • Smoking not allowed

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter
  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Food and drink

  • Limited room service

More

  • Air conditioning (climate-controlled)
  • Desk
  • Desk chair
  • Fan
  • Heating
  • Individual decor
  • Individual furnishings
  • Iron/ironing board on request
  • Laptop workspace
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Minimum check-in age: 18

Check-out

Check-out before 11 AM
A late check-out fee will be charged

Special check-in instructions

Guests will receive an email within 24 hours before arrival with check-in instructions and an access code; front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Access code, staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Nearby parking fee: CHF 20 per night (262 ft away)
  • A late check-out fee will be charged

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Cashless transactions are available
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Guests will receive an email 24 hours before arrival with check-in information and an access code. Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • To adhere to national/local laws, air conditioning may be restricted to certain hours from 15 October to 06 April.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

National rating

Hotelstars Union assigns an official star rating for properties in Switzerland. This property is rated 2 star Superior and is displayed on this page as 2.5 stars.

Property is also known as

Hotel Schlüssel Lucerne
Schlüssel Lucerne
Hotel Schluessel
Hotel Schlüssel Hotel
Hotel Schlüssel Lucerne
Hotel Schlüssel seit 1545
Hotel Schlüssel Hotel Lucerne
Boutique Hotel Schlüssel seit 1545

Hotel Schlüssel Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 168 out of 255 reviews
Rating 8 - Good. 57 out of 255 reviews
Rating 6 - Okay. 18 out of 255 reviews
Rating 4 - Poor. 8 out of 255 reviews
Rating 2 - Terrible. 4 out of 255 reviews

9.4/10

Cleanliness

9.0/10

Staff & service

8.2/10

Amenities

9.2/10

Property conditions & facilities

Reviews

Verified

10/10 Excellent

Debbie

Liked: Cleanliness
Great location close to train station and old town Quiet neighbour with simple self check in Would stay here again
Stayed 1 night in Mar 2026
Verified

10/10 Excellent

Lionel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very central location, complimentary drinks, nice experience staying in the second oldest hotel in Luzern
Stayed 1 night in Apr 2026
Verified

10/10 Excellent

Czarina Erika

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing, very accomodating. Easy check in
Stayed 1 night in Apr 2026
Verified

10/10 Excellent

Jamie

Liked: Cleanliness, staff & service, room comfort
Clean room, convenient location, easy check in. We had a wonderful stay in Lucerne.
Stayed 2 nights in Oct 2025
Verified

10/10 Excellent

Jessica

Liked: Cleanliness, amenities
Great location, clean room, lovely balcony overlooking the square. Didn’t see any staff due to self check-in so didn’t know about visitor pass until a helpful lady at KKL told us about it (gives small discounts on some activities).
Stayed 2 nights in Feb 2026
Verified

10/10 Excellent

Gabriel

Liked: Cleanliness, property conditions & facilities, room comfort
nice balcony view to the city, near a church and e place with a spring
Stayed 2 nights in Dec 2025
Verified

10/10 Excellent

Sarath

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a fantastic location, small rooms, but matched our needs
Stayed 2 nights in Jun 2025
Verified

10/10 Excellent

James

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location- balcony was fantastic. Loved the complimentary coffee/tea/water/beer.
Stayed 3 nights in Oct 2025
Verified

10/10 Excellent

Kirsten

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay! Comfortable bed and very spacious
Stayed 1 night in Jul 2025
Verified

8/10 Good

Michelle

Liked: Cleanliness, staff & service, property conditions & facilities
Great location and wonderful breakfast! A good value for the money.
Stayed 1 night in Jul 2025
Verified

8/10 Good

Kenneth

Liked: Cleanliness, staff & service, property conditions & facilities
No frills hotel (self check in & out), but it provided just what we neededed— a clean, quiet, spacious room with nice view of church and charming platz in front.
Stayed 1 night in Sep 2025
Verified

10/10 Excellent

Blanca Cristina

Great stay for a day trip! Self-Check in was quick and easy to navigate.
Stayed 1 night in May 2025
Verified

6/10 Okay

Keith

Disliked: Staff & service
No staff, self check-in. Bathroom walls needed washing. Only 1 hand towel. Theres a coffee machine on the 3rd floor that we found on our 3rd day (some signage pointing us to it would have saved us a 10 minute walk every mor ing for coffee). Bed was good, location was great.
Stayed 2 nights in Mar 2026
Verified

10/10 Excellent

Larry

Liked: Cleanliness, staff & service, property conditions & facilities
Very nice hotel within walking of many attractions.
Stayed 1 night in Jun 2023
Verified

10/10 Excellent

Thibaut

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay within the center of Luzern. The room was really nice and the staff friendly.
Stayed 1 night in Aug 2022
Verified

10/10 Excellent

Devang

Liked: Cleanliness, staff & service, property conditions & facilities
Central to everything.
Stayed 2 nights in Sep 2025
Verified

8/10 Good

Dax

Liked: Cleanliness
Disliked: Amenities
We enjoyed our stay. The floor by the shower is wet due to the shower not having a door.
Stayed 1 night in Sep 2025
Verified

10/10 Excellent

Shandra

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was central to everything
Stayed 3 nights in Jul 2025
Verified

10/10 Excellent

Brita

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice
Stayed 1 night in Oct 2025
Verified

10/10 Excellent

Nick

Liked: Staff & service, amenities, property conditions & facilities
An excellent property with central location to trains and busses but also in the heart of old town. Rooms are generously spatious and a sweet addition from the hosts is a free mini bar for coffee and light refreshment (beer, coke, water). Highly recommend!
Stayed 3 nights in Aug 2025
Verified

10/10 Excellent

MENG

Liked: Cleanliness, staff & service, property conditions & facilities
The room is nice and the staffs are awesome!
Verified

10/10 Excellent

Aurora

Liked: Staff & service, property conditions & facilities
Selina was a star receptionist and made everything very easy and accommodating. Good location for walking and to the train station.
Stayed 1 night in Jun 2025
Verified

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Cozy hotel great location

Everything was great. Only slight issue was it was hard to air out the room after showers. The provided table fan was not enough to quickly refresh the air.
Stayed 3 nights in Aug 2025
Verified

6/10 Okay

Brandon

Liked: Cleanliness
This is a good place to stay for a short stay to visit Lucerne. It is pretty limited though. There is no desk service, check in is on a tablet, but for us the tablet was not working so we had to call a number and they walked us through how to activate a room card. The room is clean, but small and a little dated. The location is great and easy to walk to everything in town.
Stayed 1 night in Sep 2025
Verified

10/10 Excellent

Robin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Clean, comfortable, quiet stay

Clean, comfortable, quiet, and big towels! Good location close to the water and many restaurants. Staff could not have been more welcoming! Everybody was wonderful.
Stayed 1 night in Sep 2023