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Hotel Firenze Lugano

3.0 star property

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Photo gallery for Hotel Firenze Lugano

Enjoy al fresco dining under a shaded canopy amidst the hotel's elegant architecture.
Relax in this inviting room with a large bed, wardrobe, and TV, plus a balcony overlooking the trees.
Welcome to our inviting lobby, where guests can relax and socialize in comfort.
Enjoy a serene view of the surrounding landscape from the balcony.
Experience the charm of TERRAZZA at Ristorante Firenze, where a beautiful staircase leads to a cozy balcony with a railing.

Popular amenities

  • Room service
  • Bar
  • Breakfast available
  • Housekeeping
  • Pet-friendly
  • Free WiFi

Explore the area

Map
Strada di Gandria 1, Lugano, 6976
  • Funicolare Monte Brè - Cassarate Station
    ‪11 min walk‬
  • Palazzo dei Congressi
    ‪3 min drive‬
  • Lake Lugano
    ‪7 min drive‬
  • Lugano (LUG-Agno)
    ‪10 min drive‬

Room options

View all photos for Triple Room, Terrace

Triple Room, Terrace

Triple Room, Terrace

  • 25 sq m
  • Sleeps 3
  • 1 Queen Bed and 1 Twin Bed

View all photos for Triple Room, Bathtub

Triple Room, Bathtub

Triple Room, Bathtub

  • 22 sq m
  • Sleeps 3
  • 1 Queen Bed and 1 Twin Bed

View all photos for Twin Room, Lake View

Twin Room, Lake View

Twin Room, Lake View

  • 12 sq m
  • Lake view
  • Sleeps 3
  • 2 Twin Beds

View all photos for Twin Room, Balcony

Twin Room, Balcony

Twin Room, Balcony

  • 107 sq m
  • Sleeps 3
  • 2 Twin Beds

View all photos for Deluxe Double Room, Balcony

Deluxe Double Room, Balcony

Deluxe Double Room, Balcony

  • Sleeps 3
  • 1 Double Bed

Similar properties

Indulge in a sumptuous spread of fresh fruits, vegetables, and prepared dishes at our buffet.

ibis budget Lugano Paradiso

  • Pet-friendly
  • Free WiFi
  • Restaurant
  • Air conditioning
4.0 out of 5, Very good, (683)
The price is €147
for 1 room
includes taxes & fees
18 Aug - 19 Aug
ibis budget Lugano Paradiso

About this property

Hotel Firenze Lugano

Hotel with a rooftop terrace, near Lake Lugano
A restaurant, a bar/lounge, and a rooftop terrace are available at this smoke-free hotel. WiFi in public areas is free. Additionally, a coffee shop/cafe, conference space, and tour/ticket assistance are onsite.
Hotel Firenze Lugano offers 5 accommodations with hair dryers and complimentary toiletries. Flat-screen televisions are featured in guestrooms.

Bathrooms include showers. Guests can surf the web using the complimentary wireless Internet access. Housekeeping is provided daily.

The recreational activities listed below are available either on site or nearby; fees may apply.
During your stay at Hotel Firenze Lugano, you'll be within walking distance of Lake Lugano. You'll find features like free WiFi in public areas, plus a restaurant and a bar. This property offers pet-friendly amenities like food and water bowls.
  • Free WiFi
  • Options for a bite to eat or a relaxing drink include a coffee shop, a restaurant, and a bar/lounge
  • Buffet breakfast served daily for a fee
  • Services include tour or ticket assistance, luggage storage, and wedding services
  • 12 minutes by foot from Funicolare Monte Brè - Cassarate Station and a 4-minute drive from Lake Lugano
  • Pets welcome for a fee
  • Pet-friendly amenities are available, including food and water bowls
Along with a restaurant, there's a coffee shop/cafe on site. You can enjoy a drink at the bar/lounge. Public spaces have free WiFi. Event space at this hotel measures 269 square feet (25 square meters) and includes conference space. A rooftop terrace, multilingual staff, and tour/ticket assistance are also featured at Hotel Firenze Lugano.

This 3-star Lugano hotel is smoke free.

For a fee, guests can enjoy buffet breakfast daily from 8:00 AM to 10:00 AM.
Hotel Firenze Lugano has a restaurant on site.
Room service (during limited hours) is available.

Languages

English, French, German, Italian, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Food and drink

  • Daily buffet breakfast available 8:00 AM to 10:00 AM for a fee: CHF 15 for adults and CHF 15 for children
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant

Family friendly

  • Free cot

Conveniences

  • Limited-hour front desk
  • Luggage storage

Guest services

  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance
  • Wedding services

Business services

  • 269 square feet of conference space
  • Meeting rooms

Outdoors

  • Garden
  • Rooftop terrace

Accessibility

  • No lift

More

  • Banquet hall
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Free cot

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • Flat-screen TV

Food and drink

  • Limited room service

More

  • Desk
  • Heating

Policies

Check-in

Check-in start time: 6:00 PM; Check-in end time: 10:00 PM
Contactless check-in available
Late check-in subject to availability
Minimum check-in age: 15

Check-out

Check-out before 11:00 AM
Contactless check-out available

Special check-in instructions

The front desk is open daily from 8:00 AM - 10:00 AM
Front desk staffed during limited hours
If you are planning to arrive after 10:00 PM please contact the property in advance using the information on the booking confirmation

Access methods

Front desk (limited hours)

Pets

  • Pets: CHF 10 per pet, per day
  • Food and water bowls are available

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 5 years old or younger stays free when using existing bedding.
  • Rollaway/extra beds are available for CHF 29.0 per day.
  • Free cribs (infant beds)!

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: CHF 4.20 per person, per night. This tax does not apply to children under 15 years of age.
  • Tourism fee: CHF 0.15 per person, per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: approximately CHF 15 for adults and CHF 15 for children
  • Pet fee: CHF 10 per pet, per day
  • Rollaway bed fee: CHF 29.0 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Cashless transactions are available
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
The front desk at this property is open daily from 8:00 AM - 10:00 AM.
Guests arriving after 10:00 PM must make advance arrangements by contacting the property using the information on the booking confirmation. Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • One child 5 years old or younger stays free in the same room as the parent or guardian when using existing bedding.

Property is also known as

Firenze Lugano Castagnola
Firenze Lugano
Hotel Firenze Lugano Hotel
Hotel Firenze Lugano Lugano
Hotel Firenze Lugano Hotel Lugano

Hotel Firenze Lugano Reviews

Reviews

6.6
Rating 10 - Excellent. 24 out of 115 reviews
Rating 8 - Good. 32 out of 115 reviews
Rating 6 - Okay. 25 out of 115 reviews
Rating 4 - Poor. 17 out of 115 reviews
Rating 2 - Terrible. 17 out of 115 reviews

7.0/10

Cleanliness

7.6/10

Staff & service

7.0/10

Amenities

6.4/10

Property conditions & facilities

7.0/10

Eco-friendliness

Reviews

2/10 Terrible

Karly

Disliked: Staff & service
Stayed 1 night in Apr 2025

10/10 Excellent

Henry

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice hotel and beautiful lake.
Stayed 2 nights in Oct 2024

4/10 Poor

Tristan

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
No one to check in, breakfast (including eggs) were left out at dinner service, couldn’t pay for dinner as the eftpos was broken, no top sheet and duvet smelt of many different perfumes, hair in the bath of an already dirty bathroom.
Stayed 1 night in Oct 2024

10/10 Excellent

Phyllis, Medicine Hat

Travelled with partner
Liked: Amenities
Friendly and helpful at check in. Great breakfast. Cozy (small) room. Right beside the bus stops going in either direction. We enjoyed stay.
Stayed 1 night in Jul 2024

6/10 Okay

John

Liked: Cleanliness, staff & service
The service was excellent and we had a superb evening meal. We could walk to the lake, and there is an efficient bus service from just around the corner into town (and station). The disadvantage was the main road itself, which was noisy if you have the window open.
Stayed 1 night in Jun 2024

8/10 Good

STEPHANIE, Bishop

Travelled with family
quaint place. Beautiful setting. Friendly staff
Stayed 1 night in Apr 2024

10/10 Excellent

Laurie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Apr 2024

6/10 Okay

Karla

Liked: Staff & service, amenities, property conditions & facilities
Luca was really nice when I arrived and helped me giving the right instructions to navigate around the city. The hotel is located in a nice area, it’s clean and the bed was extremely comfortable. The only downside about this hotel is the breakfast: expensive, with little options, the cereal was old, no fresh food, fruits. Disappointed!
Stayed 1 night in Oct 2023

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent service, friendly staff, clean rooms, in a quieter part of town. Would stay here again if visiting Lugano in the future.
Stayed 5 nights in Jun 2023

4/10 Poor

Stephen

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
Evening staff less than helpful although morning staff was friendly and helpful. Bedding was old and of poor quality and questionably clean. Towels were more like rags. Location was quite a bit from the center of town but a bus stop was close. Hardly a view of the lake due to over-grown trees and shrubs. I definitely would NOT stay here again.
Stayed 2 nights in Sep 2022

2/10 Terrible

Anju

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

do not expect the standard mattress even..

Stayed 1 night in Oct 2022

6/10 Okay

Verified traveller

Liked: Staff & service

Very basic

There’s only a bed and toilet in the room. Nothing else. No cups. In the toilet, packets of shampoo stuffed at the corner like no one care
Stayed 1 night in Sep 2022

4/10 Poor

LIANG

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was not cleaned properly, no AC in this hot day, no fridge, very noisy at night because our room on the 3rd floor was actually right on the street level due to the site slope reason, cars passed by all night. And front desk only accept cash not credit card for my city tax, don’t know why
Stayed 1 night in Sep 2022

4/10 Poor

Clarence Jeremy

Disliked: Amenities, property conditions & facilities
There is no air conditioning on the property. The property looks like it needs some improvements, but there is parking available at the property.
Stayed 1 night in Aug 2022

10/10 Excellent

jedediah

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Luca, took great care to ensure my families comfort and enjoyment.
Stayed 2 nights in Jun 2022

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Is very nice place nice view quite opposite the lake and also have nice restaurants
Stayed 3 nights in Sep 2019

10/10 Excellent

mahvash

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great place to stay!!

The staff were exceptionally helpful and friendly!!
Stayed 1 night in May 2019

8/10 Good

Verified traveller

Travelled with partner
Liked: Staff & service
Location very good, breakfast good ($10/person), rooms older and not very clean, beds different heights, no chair in the room to put clothes down.
Stayed 1 night in May 2019

6/10 Okay

Mohammad

Liked: Cleanliness
Disliked: Property conditions & facilities
Stayed 1 night in Apr 2019

8/10 Good

cl

Liked: Cleanliness, staff & service, property conditions & facilities
The views are superb! The staff are very approachable and friendly people too! There is a bus stop quite near to the hotel too for the city centre. It is a great place to stay and the food is of a good quality too.
Stayed 1 night in Apr 2019

8/10 Good

Iwona

Liked: Amenities, property conditions & facilities
Super schneller Check in, auch vor 18:00 (Standard in diesem Hotel). Sauberes Zimmer und ein sehr bequemes Bett. Nostalgische Einrichtung passend zum altem Gebäude. Balkon mit See Sicht. Bushaltestelle gleich neben dem Hotel. Ich habe mich sehr wohl gefühlt.
Stayed 3 nights in Jul 2025

2/10 Terrible

Marie-Helene

Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 5 nights in Sep 2024

4/10 Poor

Marchioro

Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Sep 2024

8/10 Good

Chris

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Prettig gelegen, leuke sfeer, fijn terras, goede prijs/kwaliteitverhouding.
Stayed 3 nights in Aug 2024

4/10 Poor

Ellen

Liked: Cleanliness
Disliked: Room comfort
Vi hade inte en så positiv upplevelse av Hotel Firenze. Vi fick tillgång till rummet 1,5 timme senare än vad vi hade kommit överens om. Det fanns ingen AC så rummet var alldeles för varmt samt att kuddarna var väldigt obekväma.
Stayed 1 night in Aug 2024