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Mercure Lyon Charbonnieres

4.0 star property

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Photo gallery for Mercure Lyon Charbonnieres

A restaurant with modern interior design, large windows, and a view of the outdoors.
Superior Room, 1 Double Bed
A modern office space with a glass table, white chairs, a desktop computer, and decorative lighting.
A modern lounge area with a blue sofa, white armchairs, a round coffee table, and a large mirror reflecting the room.
A hotel room with a dining area featuring a table and chairs, large windows with curtains, and two wall-mounted lamps.

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Pet-friendly
  • Parking included
  • Free Wi-Fi
  • Restaurant
  • Air-conditioning
  • Gym

Explore the area

View in a map
78 bis route de Paris Route nationale 7, Charbonnieres-les-Bains, Rhone, 69260
  • Place, EM Lyon Business School
    ‪5 min drive‬
  • Place, Casino Le Lyon Vert
    ‪5 min drive‬
  • Place, Bellecour Square
    ‪18 min drive‬
  • Airport, Lyon (LYS-Saint-Exupery)
    ‪56 min drive‬

Room options

View all photos for Superior Room, 1 Double Bed

A modern hotel room with a geometric-patterned wall, a large bed with multiple pillows, a bedside table with a lamp, and a nightstand with a phone and a cup.

Superior Room, 1 Double Bed

  • Garden view
  • Sleeps 2
  • 1 Double Bed
  • Free Wi-Fi

View all photos for Superior Room, Multiple Beds

A coffee machine and a kettle on a countertop.

Superior Room, Multiple Beds

10.0 out of 10
Exceptional
(3 reviews)
  • Sleeps 3
  • 1 Double Bed and 1 Single Bed
  • Free Wi-Fi

View all photos for Privilege, Room, 1 Double Bed with Sofa bed

A hotel room with a bed, pillows, a blanket, and a coat rack with a jacket and a bag.

Privilege, Room, 1 Double Bed with Sofa bed

  • Garden view
  • Sleeps 4
  • 1 Double Bed and 1 Double Sofa Bed
  • Free Wi-Fi

View all photos for Classic Room, 1 Double Bed

A hotel room with a bed, a desk, a chair, a TV, and curtains.

Classic Room, 1 Double Bed

10.0 out of 10
Exceptional
(2 reviews)
  • Garden view
  • 15 sq m
  • Sleeps 2
  • 1 Double Bed
  • Free Wi-Fi

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About this property

Mercure Lyon Charbonnieres

Along with a restaurant, this smoke-free hotel has a 24-hour fitness center and a bar/lounge. Free WiFi in public areas and free self parking are also provided. Other amenities include a sauna, conference space, and laundry facilities. Housekeeping is available on request.
Mercure Lyon Charbonnieres offers 60 air-conditioned accommodations with minibars and safes. A pillow menu is available. LCD televisions come with satellite channels.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include complimentary bottled water and coffee/tea makers. Irons/ironing boards, change of towels, and change of bedsheets can be requested. Housekeeping is provided daily.

Recreational amenities at the hotel include a sauna and a 24-hour fitness center.
During your stay at Mercure Lyon Charbonnieres, you'll be within walking distance of Casino Le Lyon Vert. You'll find features like free WiFi in public areas and free self parking, plus a restaurant.
  • Free WiFi
  • Free self parking
  • Enjoy French cuisine while dining at Cap Ouest
  • Buffet breakfast served daily for a fee
  • Amenities include free lobby newspapers, a front-desk safe, and meeting rooms
  • Onsite recreation includes a 24-hour gym and a sauna
  • Just a 4-minute drive from Casino Le Lyon Vert and 12 minutes from Bellecour Square
  • Pets welcome for a fee
Mercure Lyon Charbonnieres offers its guests a sauna and a 24-hour fitness center. There's a restaurant on site. You can enjoy a drink at the bar/lounge. A computer station is on site and WiFi is free in public spaces.

Event space at this hotel measures 1615 square feet (150 square meters) and includes conference space. A terrace, multilingual staff, and a garden are also featured at the business-friendly Mercure Lyon Charbonnieres. Free self parking is available.

This 4-star Charbonnieres-les-Bains hotel is smoke free.

For a fee, guests can enjoy buffet breakfast on weekdays from 6:30 AM to 10:00 AM and on weekends from 7:00 AM to 10:30 AM.
Cap Ouest - This restaurant specializes in French cuisine and serves lunch and dinner. Guests can enjoy drinks at the bar. Open select days.
Room service (during limited hours) is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Electric car charging station on site
  • Free uncovered self parking on site
  • Limited on-site self parking
  • Wheelchair-accessible parking available

Food and drink

  • Buffet breakfast available for a fee 6:30 AM to 10:00 AM on weekdays and 7:00 AM to 10:30 AM on weekends; EUR 20 per person
  • A bar/lounge
  • A restaurant

Restaurants on site

  • Cap Ouest

Things to do

  • 24-hour gym
  • Sauna

Family friendly

  • In-room cot
  • Laundry facilities
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Housekeeping (daily)
  • Multilingual staff

Business services

  • 1,615 square feet of conference space
  • Computer station
  • Meeting rooms

Outdoors

  • Garden
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 7 steps to reach entrance
  • Handrails in stairways
  • Lift
  • Stair-free path to entrance
  • Wheelchair accessibility
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible public bathroom

More

  • 1 building
  • 3 floors
  • At least 80% organic food
  • Banquet hall
  • Built in 1973
  • Double-glazed windows
  • Humane treatment of captive wild animals
  • Local artist showcase
  • Local culture and ecosystem education
  • Locally sourced food prioritised
  • Locally-owned and organised tours and activities
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Non-plastic coffee stirrers available
  • Non-plastic drinking straws available
  • Reusable cups
  • Reusable tableware
  • Smoking not allowed
  • Some LED lighting used
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options
  • Waste recycling policy

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free cot
  • Pillow menu

Bathroom

  • Hair dryer
  • Private bathroom
  • Towels provided

Entertainment

  • LCD TV with satellite channels

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Free bottled water
  • Limited room service
  • Minibar

More

  • Air conditioning
  • Bulk dispensers for toiletries
  • Cleaning products are eco-friendly
  • Connecting rooms available
  • Desk
  • Eco-friendly toiletries
  • Energy-saving switches used
  • Iron/ironing board on request
  • Laptop workspace
  • LED lighting
  • Phone
  • Recycling
  • Safe
  • Soundproofed rooms
  • Water-efficient showers

Policies

Check-in

Check-in time starts at 3:00 PM
Contactless check-in available
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Renovations and closures

The following facilities are closed seasonally each year. They will be closed from August 3 to August 23:
  • One of the dining venues
The following facilities are closed on Saturday and Sunday:
  • Dining venue(s)

Access methods

Staffed front desk

Pets

  • Pets: EUR 15 per pet, per day
  • Service animals are exempt from fees

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Free cribs (infant beds)!

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: EUR 2.86 per person, per night. This tax does not apply to children under 18 years of age.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: approximately EUR 20 per person
  • Pet fee: EUR 15 per pet, per day
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Cashless transactions are available
Safety features at this property include a fire extinguisher and a smoke detector
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Onsite cash transactions can't exceed EUR 1000, due to national regulations. For more details, please contact the property using information in the booking confirmation.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • To adhere to national/local laws, air conditioning may be restricted to certain hours from 01 March to 13 May.

Property class

This property has received its official star rating from the French Tourism Development Agency, ATOUT France.

Property is also known as

Mercure Hotel Lyon Charbonnieres
Mercure Lyon Charbonnieres
Mercure Lyon Charbonnieres Hotel
Mercure Lyon Charbonnieres Hotel
Mercure Lyon Charbonnieres Charbonnieres-les-Bains
Mercure Lyon Charbonnieres Hotel Charbonnieres-les-Bains

Mercure Lyon Charbonnieres Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 134 out of 315 reviews
Rating 8 - Good. 140 out of 315 reviews
Rating 6 - Okay. 26 out of 315 reviews
Rating 4 - Poor. 8 out of 315 reviews
Rating 2 - Terrible. 7 out of 315 reviews

9.0/10

Cleanliness

8.6/10

Staff & service

8.8/10

Amenities

8.6/10

Property conditions & facilities

Reviews

Verified review

10/10 Excellent

Milad

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a Perfect stay
Stayed 1 night in Jul 2025
Verified review

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Lyon mecure

Stayed in this hotel on way to italy and on the way back to the UK. Found the staff to be helpful & friendly. Also recommend eating at the hotel restaurant... lovely food & great service. Will happily stay here again.
Verified review

4/10 Poor

Whitney

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
It was dingy and felt old. The people were very nice, but I would not stay there again.
Stayed 1 night in Jun 2024
Verified review

10/10 Excellent

SERGE

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Très propre Bonne literie Calme
Stayed 2 nights in Apr 2026
Verified review

10/10 Excellent

Christian

Liked: Cleanliness, staff & service, amenities
RAS
Stayed 1 night in Feb 2026
Verified review

10/10 Excellent

SERGE

Liked: Cleanliness, staff & service, amenities
Tout était parfait !
Stayed 1 night in Jan 2026
Verified review

8/10 Good

AMELIE

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Personnel toujours accueillant Chambre pr
Stayed 3 nights in Dec 2025
Verified review

10/10 Excellent

Valentin

Liked: Cleanliness, staff & service, amenities
Bon rapport qualité prix
Stayed 1 night in Dec 2025
Verified review

8/10 Good

Lachat

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Chambre propre, confortable. Nuit calme sans bruit. Tout était agréable, de l’accueil à la découverte de la chambre, la nuit état paisible. Super!
Stayed 1 night in Oct 2025
Verified review

8/10 Good

Philippe

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Bien
Stayed 1 night in Oct 2025
Verified review

6/10 Okay

Robert

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Staff semblait en formation: on n'a pas été en mesure de traiter la carte bancaire convenablement. Aussi, la cuisine était fermée pour le dîner. À l'exception du personnel, nous avons bien apprécié.
Stayed 1 night in Sep 2025
Verified review

10/10 Excellent

Romain

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Très bien
Stayed 1 night in Sep 2025
Verified review

8/10 Good

Delphine

Liked: Cleanliness, property conditions & facilities, room comfort

Accueil

Hôtel très bien, par contre nous demander de payer une de nos 2 chambres alors qu'elles étaient payées en ligne, il a fallu presque 30mn pour monter en chambres passé minuit...
Stayed 1 night in Jul 2025
Verified review

10/10 Excellent

SERGE

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

TB

Parfait Excellent rapport qualité /prix
Stayed 1 night in Feb 2025
Verified review

10/10 Excellent

Jef

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Trés bien avec spa fonctionnel.
Stayed 1 night in Sep 2024
Verified review

10/10 Excellent

Genevieve

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

👍

Tout était parfait
Stayed 1 night in Jul 2024
Verified review

8/10 Good

Genevieve

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Séjour agréable que se soit à l accueil au restaurant personnel très gentil chambre très propre Arrêt sûrement au retour
Stayed 1 night in Jan 2024
Verified review

10/10 Excellent

Dominique

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Personnel très agreable Bonne literie
Stayed 1 night in Jan 2024
Verified review

10/10 Excellent

Marie-Cécile

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hôtel moderne et confortable
Stayed 1 night in Nov 2023
Verified review

10/10 Excellent

H.A.S.

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Perfect hotel

Prima hotel met goede faciliteiten vriendelijk personeel. Mooie kamer.
Stayed 1 night in Sep 2023
Verified review

6/10 Okay

Verified traveller

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities, room comfort
Le cadre est agréablement calme, mais la climatisation ne fonctionne pas et ils n’ont pas de ventilateur à disposition. Je sais que nous sommes au mois de mai. Mais à Lyon au mois de mai, certaines journées sont lourdes et chaudes. Il me semble que pour un hôtel de ce standing, la climatisation est un élément DE BASE. En Asie, aux USA, au Moyen orient, et plus près de nous, en Espagne, ils ne sont pas si pingres avec le confort de leurs hôtes Bref, en hiver je conseille cet hôtel Au printemps je le déconseille fortement En été je ne sais pas, même si leur clim est supposée fonctionner, je ne l’ai pas testée
Stayed 1 night in May 2023
Verified review

10/10 Excellent

Southida

Liked: Cleanliness, staff & service, property conditions & facilities
Très bien ! Propre, joli avec un parking gratuit.
Stayed 1 night in Mar 2023
Verified review

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Séjour plutôt agréable. Le personnel est accueillant. La chambre plutôt propre et étant à 4 nous avons pu bénéficier de chambres communicantes. Le seul petit bémol c’est qu’on a trouvés que le buffet du petit déj était chère pour pas énormément de choix.
Stayed 2 nights in Dec 2022
Verified review

8/10 Good

gregory

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Chambre en très bon état et très propre. Elle est bien isolée du couloir, très calme. Petit déjeuner correct. Nous recommandons l hôtel.
Verified review

8/10 Good

PIERRE

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Séjour agréable,
Stayed 1 night in Jul 2022