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The Marco Polo

4.0 star property

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Photo gallery for The Marco Polo

Outdoor pool, open 7:00 AM to 7:00 PM, pool loungers
Deluxe Spa Room
Exterior
Front of property
Deluxe Family Room

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Pool
  • Free WiFi
  • Laundry
  • Air conditioning

Explore the area

View in a map
46 Nebo Road, West Mackay, QLD, 4740
  • Place, Caneland Central
    ‪2 min drive‬
  • Place, Mackay Base Hospital
    ‪2 min drive‬
  • Place, Harrup Park
    ‪4 min drive‬
  • Airport, Mackay, QLD (MKY)
    ‪7 min drive‬

Room options

View all photos for Standard King Room

Desk, laptop workspace, iron/ironing board, free WiFi

Standard King Room

  • Sleeps 2

View all photos for Standard Family Room

Desk, laptop workspace, iron/ironing board, free WiFi

Standard Family Room

  • Sleeps 4

View all photos for Standard Twin Room

Desk, laptop workspace, iron/ironing board, free WiFi

Standard Twin Room

  • Sleeps 3

View all photos for Standard King Room

Standard King Room

Standard King Room

9.2 out of 10
Wonderful
(40 reviews)
  • 20 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Spa Room

Deluxe Spa Room

Deluxe Spa Room

7.4 out of 10
Good
(3 reviews)
  • 30 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Twin Room, Multiple Beds

Standard Twin Room, Multiple Beds

Standard Twin Room, Multiple Beds

8.0 out of 10
Very good
(5 reviews)
  • 24 sq m
  • Sleeps 3
  • 1 Queen Bed and 1 Twin Bed

View all photos for Standard Family Room

Standard Family Room

Standard Family Room

  • 24 sq m
  • Sleeps 4
  • 1 King Bed and 1 Large Twin Bunk Bed

View all photos for Deluxe Family Room

Deluxe Family Room

Deluxe Family Room

9.6 out of 10
Exceptional
(4 reviews)
  • 44 sq m
  • Sleeps 5
  • 1 King Bed, 1 Twin Bed and 1 Twin Bunk Bed

View all photos for Deluxe Twin Room, Multiple Beds

Deluxe Twin Room, Multiple Beds

Deluxe Twin Room, Multiple Beds

9.6 out of 10
Exceptional
(4 reviews)
  • 24 sq m
  • Sleeps 3
  • 1 Queen Bed and 1 Twin Bed

View all photos for Deluxe King Room

Deluxe King Room

Deluxe King Room

8.4 out of 10
Very good
(5 reviews)
  • 24 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Family Room

Desk, laptop workspace, iron/ironing board, free WiFi

Deluxe Family Room

  • Sleeps 5

View all photos for Deluxe Twin Room

Desk, laptop workspace, iron/ironing board, free WiFi

Deluxe Twin Room

  • Sleeps 3

View all photos for Deluxe King

Desk, laptop workspace, iron/ironing board, free WiFi

Deluxe King

  • Sleeps 2

View all photos for Deluxe Spa

Desk, laptop workspace, iron/ironing board, free WiFi

Deluxe Spa

  • Sleeps 2

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About this property

The Marco Polo

Suburban hotel in Mackay with free parking
Along with an outdoor pool, this smoke-free hotel has concierge services and dry cleaning. Self parking is free. Additionally, laundry facilities, tour/ticket assistance, and a front-desk safe are onsite. Weekly housekeeping is available.
The Marco Polo offers 38 air-conditioned accommodations with coffee/tea makers and bathrobes. Cable television is provided. Bathrooms include bathtubs or showers, complimentary toiletries, and hair dryers.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include irons/ironing boards and ceiling fans. Housekeeping is provided weekly.

Recreational amenities at the hotel include an outdoor pool.
Our customers tell us they can't get enough of the helpful staff at The Marco Polo. During your stay, you'll be within walking distance of Jubilee Park. Enjoy features like free self parking, plus an outdoor pool and dry cleaning service.
  • Free WiFi
  • Free self parking
  • Take a swim in the outdoor pool
  • Services include dry cleaning/laundry, a concierge, and tour or ticket assistance
  • Just a 2-minute drive from Caneland Central and a few minutes from Mackay Enertainment and Convention Centre
As a guest of The Marco Polo, you'll find an outdoor pool, multilingual staff, and tour/ticket assistance. The business-friendly The Marco Polo also features concierge services, laundry facilities, and dry cleaning/laundry services. The front desk is open around the clock. Free self parking is available.

This Mackay hotel is smoke free.

Property amenities

Internet

  • Available in all rooms: Free WiFi

Parking and transport

  • Height restrictions apply for on-site parking
  • Free covered self parking on site
  • Wheelchair-accessible parking available

Things to do

  • Outdoor pool

Family friendly

  • In-room refrigerator
  • Laundry facilities
  • Outdoor pool

Conveniences

  • Laundry facilities
  • Limited-hour front desk
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (weekly)
  • Multilingual staff
  • Tour and ticket assistance

Outdoors

  • Pool loungers

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 1 accessible parking space
  • Handrails in stairways
  • Tile flooring in room
  • Upper floors accessible by stairs only
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible public bathroom

More

  • 2 floors
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Bathtub or shower
  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 22-inch TV with cable channels

Food and drink

  • Coffee/tea maker
  • Refrigerator
  • Restaurant dining guides

More

  • Air conditioning
  • Ceiling fan
  • Desk
  • Iron/ironing board
  • Laptop workspace
  • Phone

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: 10:00 PM
Early check-in subject to availability
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before 10:00 AM

Special check-in instructions

The property charges 3 percent for credit card payments
The front desk is open daily from 7:00 AM - 7:00 PM
Front desk staffed during limited hours
If you are planning to arrive after 7:00 PM please contact the property in advance using the information on the booking confirmation
For any questions, please contact the property using the information on the booking confirmation

Access methods

Front desk (limited hours)

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are available for AUD 15.0 per stay.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Crib (infant bed) fee: AUD 15.0 per stay
  • Credit card charges are subject to a surcharge of 3 percent

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Cashless transactions are available
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
The front desk at this property is open daily from 7:00 AM - 7:00 PM.
Guests arriving after 7:00 PM must make advance arrangements by contacting the property using the information on the booking confirmation. Front desk staff will greet guests on arrival at the property. For any questions, please contact the property using the information on the booking confirmation.
Guests who may encounter issues with stairs should contact this property in advance to request a room on a floor with elevator service.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Pool access available from 7:00 AM to 7:00 PM.
  • Registered guests are the only ones allowed to be in guestrooms.

Property is also known as

Best Western Marco Polo Mackay Motel
Best Western Marco Polo Motel
Best Western Marco Polo
The Marco Polo Hotel
The Marco Polo West Mackay
Best Western Marco Polo Mackay
The Marco Polo Hotel West Mackay

The Marco Polo Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 368 out of 697 reviews
Rating 8 - Good. 204 out of 697 reviews
Rating 6 - Okay. 84 out of 697 reviews
Rating 4 - Poor. 21 out of 697 reviews
Rating 2 - Terrible. 20 out of 697 reviews

8.8/10

Cleanliness

8.8/10

Staff & service

8.6/10

Amenities

8.2/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

6/10 Okay

Rebecca, Mackay

Travelled with partner
Liked: Staff & service
Beds was super comfy. Spa deluxe room which we couldnt use as there wasnt a plug and the silicone around the bath was very unappealing , dirty and stains in bath.
Stayed 1 night in Aug 2025

10/10 Excellent

Geoffrey

Travelled with partner
Great overnight stay. The Itslian restaurant on site is booked way in advance , book ahead or you are eating in town . The room was great value for what I paid. Staff were awesome.
Stayed 1 night in Jul 2025

10/10 Excellent

Richard

Liked: Cleanliness, staff & service, property conditions & facilities
Room spacious clean
Stayed 1 night in Jul 2025

10/10 Excellent

Steven

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
You're on a main road with passing traffic and sitting on an aircraft flight approach pattern. Noise is always going to be a slight issue at that address. And... Your room curtains in No. 30 need attention but otherwise, all good.
Stayed 1 night in Jul 2025

10/10 Excellent

Ammie

Stayed 1 night in Jul 2025

4/10 Poor

jan

Travelled with group
Disliked: Amenities
Very noisy, no hot water, tepid at best. No housekeeping,we were responsible for attaining our own clean towels, emptying bins etc. Staff were very friendly though
Stayed 4 nights in Jul 2025

10/10 Excellent

Daryl

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, quiet and comfortable.
Stayed 1 night in Jul 2025

10/10 Excellent

Adam

Stayed 2 nights in Jul 2025

6/10 Okay

Hayley

Liked: Staff & service
Missing the small details which you take for granted at all other motels. Staff were lovely but given the amount of other options in the area, I wouldn’t stay here again.
Stayed 1 night in Jul 2025

10/10 Excellent

Andrew

Stayed 1 night in May 2025

10/10 Excellent

Simone

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were very friendly and welcoming. The room was amazing. Will stay again.
Stayed 1 night in Jul 2025

8/10 Good

Donna

Stayed 1 night in Jul 2025

10/10 Excellent

Shayne

Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
Top property with friendly staff. Highly recommended
Stayed 1 night in Jul 2025

10/10 Excellent

Murray

Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
Would stay here again
Stayed 1 night in Mar 2025

10/10 Excellent

Michael

Stayed 1 night in Jun 2025

10/10 Excellent

Peter

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 1 night in Jun 2025

10/10 Excellent

Andre

Travelled with group
A very good hostel, thank you
Stayed 2 nights in Jun 2025

6/10 Okay

Khee Cher

Stayed 10 nights in Jun 2025

6/10 Okay

Robyn

Stayed 1 night in Jun 2025

2/10 Terrible

Adrian

Business traveller, Travelled with partner
Liked: Cleanliness
we booked the Marco polo for a quick overnight stay in mackay for a function. arrived late in the afternoon and check in was no problem. after returning to the room later that night there was no hot water at all in the shower , i called the after hours number 3 times and was on hold for a total of 25 minutes and never spoke to anyone it was after mifnight by this stage so we went to bed. in the morning the same thing no hot water so we just left. I even paid the extra for the Deluxe room and regrett even staying there at all. since staying i have read other reviews that say the cold showers are a common occurance. this dampened the entire stay particularly after attending an outdoor function on a very cold evening. will not stay again. the room was clean , amenities good and the lady at reception friendly but the no hot water issue left a bad taste!
Stayed 1 night in Jun 2025

8/10 Good

Ron

Liked: Cleanliness, staff & service, property conditions & facilities
Convenient on the Highway
Stayed 1 night in Jun 2025

8/10 Good

Richard John

Liked: Staff & service
Stayed 1 night in Jun 2025

10/10 Excellent

Genevive

Liked: Cleanliness, staff & service, property conditions & facilities
The staff are super friendly and easy to reach.
Stayed 2 nights in May 2025

10/10 Excellent

Lindsay

Liked: Cleanliness, staff & service, property conditions & facilities
Nice and close to the city which was great for us
Stayed 1 night in May 2025

10/10 Excellent

Victor

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The shower water temp could have been a bit warmer
Stayed 1 night in May 2025