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Mackay Resort Motel

4.0 star property

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Photo gallery for Mackay Resort Motel

Breakfast served, local and international cuisine, pool views
Reception
Interior
Luxury King Spa Suite
Garden view

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Parking included
  • Free Wi-Fi
  • Restaurant
  • Air-conditioning
  • Breakfast available

Explore the area

View in a map
154 Nebo Road, West Mackay, QLD, 4740
  • Place, Mackay Regional Botanic Gardens
    ‪12 min walk‬
  • Place, Mackay Base Hospital
    ‪3 min drive‬
  • Place, Harrup Park
    ‪7 min drive‬
  • Airport, Mackay, QLD (MKY)
    ‪8 min drive‬

Room options

View all photos for Standard Family Room

Standard Family Room

Standard Family Room

9.2 out of 10
Wonderful
(9 reviews)
  • 29 sq m
  • 2 bedrooms
  • Sleeps 4
  • 1 Queen Bed and 2 Single Beds

View all photos for Executive Spa Suite

Executive Spa Suite

Executive Spa Suite

  • 26 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed

View all photos for Deluxe Queen Room

Deluxe Queen Room

Deluxe Queen Room

8.6 out of 10
Excellent
(12 reviews)
  • 26 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Self-Contained Twin Room

Self-Contained Twin Room

Self-Contained Twin Room

10.0 out of 10
Exceptional
(2 reviews)
  • 29 sq m
  • Sleeps 3
  • 1 Queen Bed and 1 Single Bed

View all photos for Self-Contained Family Room

Self-Contained Family Room

Self-Contained Family Room

9.6 out of 10
Exceptional
(8 reviews)
  • 43 sq m
  • 2 bedrooms
  • Sleeps 5
  • 1 Queen Bed and 3 Single Beds

View all photos for Standard Twin Room, Accessible

Standard Twin Room, Accessible | Bathroom

Standard Twin Room, Accessible

  • 41 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 Queen Bed and 1 Single Bed

View all photos for Deluxe Twin Room

Minibar, desk, laptop workspace, blackout curtains

Deluxe Twin Room

8.8 out of 10
Excellent
(5 reviews)
  • 26 sq m
  • Sleeps 4
  • 1 Queen Bed and 1 Double Bed

View all photos for Luxury King Spa Suite

Luxury King Spa Suite

Luxury King Spa Suite

  • 35 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Twin Room

Standard Twin Room

Standard Twin Room

9.0 out of 10
Wonderful
(7 reviews)
  • 29 sq m
  • Sleeps 3
  • 1 Queen Bed and 1 Single Bed

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About this property

Mackay Resort Motel

Suburban motel with a coffee shop and an outdoor pool
An outdoor pool, a restaurant, and a bar/lounge are available at this motel. Free WiFi in public areas, free self parking, and a free manager's reception are also provided. Additionally, a poolside bar, a snack bar/deli, and a conference center are onsite. Limited housekeeping is available.
Mackay Resort Motel offers 40 air-conditioned accommodations with minibars and coffee/tea makers. 43-inch Smart televisions come with premium digital channels. Bathrooms include complimentary toiletries and hair dryers.

This Mackay motel provides complimentary wireless Internet access, with a speed of 500+ Mbps (good for 6+ people or 10+ devices). Business-friendly amenities include desks and phones; local and long-distance calls are complimentary (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided daily.

An outdoor pool and a children's pool are on site.
Our customers tell us they can't get enough of the helpful staff at Mackay Resort Motel. During your stay, you're just a quick walk from Mackay Regional Botanic Gardens. Features include free WiFi in public areas, free self parking, and a free manager's reception.
  • Free WiFi (speed: 500+ Mbps (good for 6+ people or 10+ devices))
  • Free self parking
  • Enjoy local and international cuisine and a poolside location while dining at Blue Gecko
  • Cooked-to-order breakfast served daily for a fee
  • Take a swim in the outdoor pool
  • Services include dry cleaning/laundry, tour or ticket assistance, and luggage storage
  • 9 minutes by foot from Mackay Regional Botanic Gardens and a 2-minute drive from Mackay Base Hospital
Mackay Resort Motel offers its guests an outdoor pool and a children's pool. There's a restaurant on site, as well as a coffee shop/cafe and a snack bar/deli. You can enjoy a drink at one of the bars, which include a poolside bar and a bar/lounge. A free manager's reception is offered daily. Public spaces have free WiFi.

A business center and 3 meeting rooms are available. Event space at this motel measures 603 square feet (56 square meters) and includes a conference center. A terrace, tour/ticket assistance, and a garden are also featured at the business-friendly Mackay Resort Motel. Free self parking is available.

Smoking is allowed in designated areas at this 4-star Mackay motel.

The motel hosts a free manager's reception daily.
Blue Gecko - This poolside restaurant specializes in local and international cuisine and serves breakfast only. Guests can enjoy drinks at the bar. A children's menu is available. Reservations are required.
Room service (during limited hours) is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 500+ Mbps (good for 6+ people or 10+ devices)
  • Available in some public areas: Free WiFi

Parking and transport

  • Height restrictions apply for on-site parking
  • Free self parking on site
  • Limited on-site self parking
  • Onsite parking includes off-street options

Food and drink

  • Cooked-to-order breakfast available for a fee 7:00 AM to 8:30 AM on weekdays and 7:00 AM to 9:00 AM on weekends; AUD 5 to 20 per person
  • A bar/lounge
  • A coffee shop/cafe
  • A poolside bar
  • A restaurant
  • Coffee and tea in common areas
  • Couples/private dining
  • Free daily manager's reception
  • Snack bar/deli

Restaurants on site

  • Blue Gecko

Things to do

  • Children's pool
  • Outdoor pool
  • TV in common areas

Family friendly

  • Children's games
  • Children's pool
  • Fenced pool
  • Laundry facilities
  • Mini-fridge
  • Outdoor pool
  • Pool gate
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • Guidebooks
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Proposal/romance packages
  • Tour and ticket assistance

Business services

  • 3 meeting rooms
  • Business centre
  • Conference centre (603 square foot of space)

Outdoors

  • Garden
  • Picnic area
  • Pool loungers
  • Pool umbrellas
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Grab bar near toilet
  • No lift
  • Wheelchair accessibility
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • 2 floors
  • Banquet hall
  • Built in 2000
  • Designated smoking areas

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Free toiletries
  • Hair dryer
  • Towels provided

Entertainment

  • 43-inch smart TV with premium digital channels

Food and drink

  • Champagne service
  • Coffee/tea maker
  • Electric kettle
  • Freezer
  • Limited room service
  • Mini-fridge
  • Minibar
  • Restaurant dining guides
  • Tea bags/instant coffee

More

  • Air conditioning
  • Desk
  • Eco-friendly toiletries
  • Free local calls
  • Free long-distance calls
  • Heating
  • Iron/ironing board
  • Laptop workspace
  • Laundry detergent
  • Phone
  • Recycling
  • Soundproofed rooms
  • Window screens

Policies

Check-in

Check-in start time: 2 PM; Check-in end time: anytime
Early check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before 10 AM
Contactless check-out available
Late check-out subject to availability
Express check-out available

Special check-in instructions

The front desk is open Monday - Friday (7 AM - 5:00 PM) and Saturday - Sunday (7:00 AM - noon)
Guests will receive lockbox information
Information provided by the property may be translated using automated translation tools

Renovations and closures

The following facilities are closed on Saturday and Sunday:
  • Dining venue(s)

Access methods

Staffed front desk, lockbox

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for AUD 25.0 per night.
  • Cribs (infant beds) are available for AUD 10.0 per night.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for cooked-to-order breakfast: approximately AUD 5.00 to 20.00 per person
  • Crib (infant bed) fee: AUD 10.0 per night
  • Rollaway bed fee: AUD 25.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Safety features at this property include a fire extinguisher, a smoke detector, a first aid kit, and window guards
This property's front desk is open during the following times:
  • Monday - Friday: 7 AM - 5:00 PM
Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

National rating

This property has been awarded a star rating from the Australian Star Ratings Agency, Star Ratings Australia.

Property is also known as

Mackay Resort Motel
Mackay Resort Motel Motel
Mackay Resort Motel West Mackay
Mackay Resort Motel Motel West Mackay

Mackay Resort Motel Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 530 out of 985 reviews
Rating 8 - Good. 369 out of 985 reviews
Rating 6 - Okay. 64 out of 985 reviews
Rating 4 - Poor. 16 out of 985 reviews
Rating 2 - Terrible. 6 out of 985 reviews

9.0/10

Cleanliness

8.8/10

Staff & service

9.0/10

Amenities

8.4/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

8/10 Good

Jennah

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our stay was quick and good for what we needed as just passing through. Staff were very helpful with late check in and organising breakfast orders for following morning. However room did appear a little dusty, light fitting above one of kids beds was also hanging out of wall and unfortunately our breakfast was cold by the time it arrived,
Stayed 1 night in Sep 2025

8/10 Good

Gabriele

Liked: Cleanliness, staff & service, property conditions & facilities
The motel is in a very convenient position to get to all places, including the hospital. I enjoyed my stay there and would come back any time.
Stayed 3 nights in Sep 2025

10/10 Excellent

TL

Travelled with family, Travelled with family and small children, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My review is excellence in everything, it was one of the best places I’ve ever stayed and I’ve stayed at a lot of places, welcoming accomodating, friendly, the food was amazing. Thank you Mackay Resort for all that you done. Will be spreading the word xoxo
Stayed 2 nights in Sep 2025

10/10 Excellent

Camille

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great! 10/10
Stayed 1 night in Sep 2025

6/10 Okay

Joanne, Hope Vale

Travelled with partner
Good for night stop over
Stayed 1 night in Sep 2025

10/10 Excellent

Mark

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great service for a sales person needing some freezer storage. Rooms are excellent for “office space” shower has excellent pressure. Bed is too soft for my liking.
Stayed 1 night in Sep 2025

8/10 Good

Kylie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Aug 2025

10/10 Excellent

Ivy

Stayed 1 night in Aug 2025

10/10 Excellent

Stephen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was very good and had everything we needed. The staff were very friendly and helpful. Of special note, we loved having a drink in the beautiful pool area. The restaurant does breakfast and this was excellent and very reasonably priced. Would happily come back.
Stayed 2 nights in Aug 2025

10/10 Excellent

Nova

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Warm and comfortable

Great little motel, warm, comfortable, close to everything . Was really impressed with extra blankets and heater in the room
Stayed 5 nights in Aug 2025

10/10 Excellent

Shantel

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jul 2025

4/10 Poor

Monica, Brisbane

Disliked: Cleanliness, staff & service, property conditions & facilities
The beds and pillows comfortable. Self check in on Sunday. The upstairs apartment 1 double bed and 1 single bed was spacious, 'looked clean', however dated and had a distinct old smell. The flannelette cover on the end of the bed created lots of loose black fluff and got onto our clothes. Removed from bed. Visable black fluff on the top bedsheet and carpet Better off without it. There was a blob of wet tissue in shower drain. Please explain? At first glaced i thought it was some white mould growing and took a photo. I opened the fridge and not sure when it was last cleaned. Jug of cold water i would not contemplate to drink. Nowadays most places offer complimentary sealed bottled water. Shouldn't the microwave be conveniently placed on the benchtop for guest use? Found the microwave underneath the cupboard which meant you will need to carry it out yourself and place on benchtop to use and when finish unplug and replace..theres a notice to say to replace things where you found them or incur extra charge. I took a look at the balcony and saw the floor had several large spots of beverage stains covered in dust. It does not appear this area gets cleaned. No, i would not return to stay nor recommend due to our 1 night experience
Stayed 1 night in Jul 2025

10/10 Excellent

matt

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Excellent

Great stop over.
Stayed 1 night in Jul 2025

8/10 Good

Kelly

Liked: Cleanliness, staff & service
Spacious room for family of 4.
Stayed 1 night in Jul 2025

8/10 Good

Stephanie

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities
The property is great for what we need it for. 2nd time staying here however, the screen door on our room didn't close properly, the feature blankets at the end of the beds left black fluff all over our clothes and throughout the room. As we were in Mackay for work, when we arrived back at the accommodation late at night, there was never any car parks on site & we had to park down the road.
Stayed 4 nights in Jul 2025

8/10 Good

SUNDAY

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Family room was set up great for families. Quiet considering hotel was busy with guests. Very convenient and friendly staff.
Stayed 3 nights in Jun 2025

10/10 Excellent

Andrew

Stayed 1 night in May 2025

8/10 Good

Gary

Liked: Cleanliness, staff & service
Rooms dated and ours was noisy due to plumbing from above rooms
Stayed 1 night in Jun 2025

8/10 Good

Michael

Liked: Cleanliness, staff & service
Front desk staff were good, the property looked good, the rooms while clean felt dated.
Stayed 1 night in Jun 2025

10/10 Excellent

Ed

Staff was friendly and got our key from the lock box since we showed up after hours. On-site free parking, room was clean, comfortable and quiet. The heater didn't work but there is a portable heater in the closet to use. Priced reasonable. Plenty to a shop and eat around the hotel. Nice pool. We would stay here again
Stayed 1 night in Jun 2025

10/10 Excellent

Jo

Stayed 1 night in May 2025

10/10 Excellent

Dave

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2025

10/10 Excellent

matt

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place to stay, neat tidy and quiet
Stayed 1 night in May 2025

8/10 Good

Verified traveller

Liked: Cleanliness
Very clean, kind staff I would like to mention that the walls weren’t very soundproof at all. I could hear basically everything from the rooms that were beside me.
Stayed 2 nights in May 2025

10/10 Excellent

Ashlee

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We enjoyed every moment of the stay! We will be staying again worth the money! We liked how the kids had their own area with out having to have an extra room! Thank you
Stayed 2 nights in Apr 2025