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White Lace Motor Inn

4.0 star property

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Photo gallery for White Lace Motor Inn

Front of property
Outdoor pool, open 7:30 AM to 8:00 PM, pool loungers
BBQ/picnic Area
Family Studio, Kitchenette (Studio 6)
Family Studio, Kitchenette (Studio 6)

Reviews

8.4 out of 10
Very good

Popular amenities

  • Pool
  • Parking included
  • Free Wi-Fi
  • Air-conditioning
  • Laundry room

Explore the area

View in a map
73 Nebo Rd, West Mackay, QLD, 4740
  • Place, Caneland Central
    ‪18 min walk‬
  • Place, Mackay Regional Botanic Gardens
    ‪18 min walk‬
  • Place, Mackay Base Hospital
    ‪4 min drive‬
  • Airport, Mackay, QLD (MKY)
    ‪9 min drive‬

Room options

View all photos for Standard Room

Standard Room

Standard Room

8.6 out of 10
Excellent
(32 reviews)
  • 26 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for One Bedroom Apartment

One Bedroom Apartment | Living area

One Bedroom Apartment

  • 60 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 Queen Bed and 2 Single Beds

View all photos for Superior Queen

Superior Queen

Superior Queen

9.6 out of 10
Exceptional
(9 reviews)
  • 40 sq m
  • Sleeps 3
  • 1 Queen Bed and 1 Single Bed

View all photos for Courtyard Twin

Courtyard Twin

Courtyard Twin

9.4 out of 10
Exceptional
(13 reviews)
  • 30 sq m
  • Sleeps 3
  • 1 Queen Bed and 1 Large Single Bed

View all photos for Family Studio, Kitchenette (Studio 6)

Family Studio, Kitchenette (Studio 6)

Family Studio, Kitchenette (Studio 6)

10.0 out of 10
Exceptional
(1 review)
  • 86 sq m
  • Sleeps 6
  • 4 Single Beds and 1 King Bed OR 6 Single Beds

View all photos for Superior Spa

Superior Spa

Superior Spa

7.2 out of 10
Good
(10 reviews)
  • 40 sq m
  • Sleeps 4
  • 1 Queen Bed and 2 Single Beds

View all photos for Two Bedroom Family Room

Two Bedroom Family Room

Two Bedroom Family Room

8.6 out of 10
Excellent
(8 reviews)
  • 40 sq m
  • 2 bedrooms
  • Sleeps 5
  • 2 Queen Beds and 1 Single Bed

View all photos for Standard Twin Room

Standard Twin Room

Standard Twin Room

8.2 out of 10
Very good
(15 reviews)
  • 30 sq m
  • Sleeps 3
  • 1 Queen Bed and 1 Single Bed

View all photos for Twin Room (Accessible)

Desk, iron/ironing board, free WiFi, bed sheets

Twin Room (Accessible)

10.0 out of 10
Exceptional
(3 reviews)
  • 26 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed and 1 Single Bed

Courtyard Twin

  • Sleeps 3

Standard Queen

  • Sleeps 2

Standard Twin

  • Sleeps 3

Studio (6 Guests)

  • Sleeps 6

Superior Queen

  • Sleeps 3

Budget Room

  • Sleeps 3

Disabled Twin Room

  • Sleeps 3

One-Bedroom Apartment

  • Sleeps 4

Superior SPA Room

  • Sleeps 4

Family Two-Bedroom Suite

  • Sleeps 5

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About this property

White Lace Motor Inn

Suburban motel with free breakfast and an outdoor pool
An outdoor pool, a snack bar/deli, and dry cleaning are available at this motel. Free on-the-go breakfast is provided, as well as free WiFi in public areas, free self parking, and a free manager's reception. Additionally, laundry facilities, tour/ticket assistance, and a garden are onsite.
White Lace Motor Inn offers 37 accommodations, which are accessible via exterior corridors and feature complimentary bottled water and coffee/tea makers. 32-inch flat-screen televisions come with premium cable channels and first-run movies.

Bathrooms include complimentary toiletries and hair dryers. This Mackay motel provides complimentary wireless Internet access. Housekeeping is provided daily.

Recreational amenities at the motel include an outdoor pool.

Children under 13 years old are not allowed in the swimming pool without adult supervision.

The recreational activities listed below are available either on site or nearby; fees may apply.

Our customers tell us they can't get enough of the helpful staff at White Lace Motor Inn. During your stay, you'll be within walking distance of Mackay Base Hospital. Free breakfast, free WiFi in public areas, and free self parking are available.
  • Free on-the-go breakfast served daily
  • Free WiFi
  • Free self parking and RV/bus/truck parking
  • Take a swim in the outdoor pool
  • Services include dry cleaning/laundry, tour or ticket assistance, and luggage storage
  • Just a 1-minute drive from Mackay Regional Botanic Gardens and a few minutes from Caneland Central
There's a snack bar/deli on site. Free breakfast is served daily, and guests can also enjoy a free nightly manager's reception. Public spaces have free WiFi. An outdoor pool, a terrace, and barbecue grills are also featured at the business-friendly White Lace Motor Inn. Self parking is free.

Smoking is allowed in designated areas at this 4-star Mackay motel.

Guests are served free on-the-go breakfast on weekdays from 7:30 AM to 10:30 AM and on weekends from 8:00 AM to 10:30 AM. The motel hosts a free manager's reception daily.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Height restrictions apply for on-site parking
  • Free self parking on site
  • Free RV/bus/lorry parking on site
  • Limited on-site self parking
  • Wheelchair-accessible parking available

Food and drink

  • Free on-the-go breakfast available 7:30 AM to 10:30 AM on weekdays and 8:00 AM to 10:30 AM on weekends
  • Free daily manager's reception
  • Snack bar/deli

Things to do

  • Outdoor pool

Family friendly

  • In-room microwave
  • Laundry facilities
  • Outdoor pool
  • Snack bar/deli

Conveniences

  • Laundry facilities
  • Luggage storage

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Tour and ticket assistance

Outdoors

  • Barbecue grill
  • Garden
  • Picnic area
  • Pool loungers
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Grab bar near toilet
  • No lift
  • Wheelchair accessibility
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible registration desk

More

  • 2 floors
  • 3 buildings
  • Colonial architecture
  • Designated smoking areas

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Free toiletries
  • Hair dryer
  • Towels provided

Entertainment

  • 32-inch flat-screen TV with premium cable channels
  • First-run films

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Free bottled water
  • Freezer
  • Microwave
  • Toaster

More

  • Access via exterior corridors
  • Air conditioning (climate-controlled)
  • Desk
  • Heating (climate-controlled)
  • Iron/ironing board

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: 7:00 PM
Contactless check-in available
Minimum check-in age: 18

Check-out

Check-out before 10:00 AM
Contactless check-out available

Special check-in instructions

The front desk is open Monday - Friday (8:00 AM - 7:00 PM) and Saturday - Sunday (8:30 AM - 7:00 PM)
Front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in
For any questions, please contact the property using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Payment types at the property

Important information

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
Cashless transactions are available
Only bookings from non-local guests are accepted; guests whose residence is within 62 mi (100 km) of the property will not be allowed to check in
Onsite parties or group events are strictly prohibited
Safety features at this property include a smoke detector
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
This property's front desk is open during the following times:
  • Monday - Friday: 8:00 AM - 7:00 PM
This property doesn't offer after-hours check-in. Front desk staff will greet guests on arrival at the property. For any questions, please contact the property using the information on the booking confirmation.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Pool access available from 7:30 AM to 8:00 PM.
  • Registered guests are the only ones allowed to be in guestrooms.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

White Lace Motor Inn West Mackay
White Lace Motor Inn
White Lace Motor West Mackay
White Lace Motor
White Lace Motor Inn Motel
White Lace Motor Inn West Mackay
White Lace Motor Inn Motel West Mackay

White Lace Motor Inn Reviews

Reviews

8.4

Very good

Rating 10 - Excellent. 436 out of 943 reviews
Rating 8 - Good. 332 out of 943 reviews
Rating 6 - Okay. 111 out of 943 reviews
Rating 4 - Poor. 36 out of 943 reviews
Rating 2 - Terrible. 28 out of 943 reviews

8.6/10

Cleanliness

8.8/10

Staff & service

8.0/10

Amenities

8.0/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

6/10 Okay

David

Travelled with family, Travelled with family and small children
Disliked: Property conditions & facilities
Maintenance issues, chair in room was broken, bath was leaking, bed was of a poor condition, nearly folding in half. There was a musky smell when we first walked in. Service was not a good standard, booked for 2A & 2C but only beds made for 3. Was not expecting 5 star service but was a very low standard
Stayed 1 night in Sep 2025

6/10 Okay

Brenda

Travelled with partner
Liked: Amenities
The manager had a very offhand manner. He gave me a key and when I entered the room, the bed had been slept in and the room had not been cleaned, wet towels in the bathroom, full rubbish bins etc. I returned and told the manager and he just gave me a key to the room next door and said go there. Rubbish outside the rooms. The new room was clean and quite ok. An apology or some interest from the manager would have made a difference to my comment.
Stayed 2 nights in Sep 2025

8/10 Good

Fiona

Travelled with family
Liked: Cleanliness, staff & service, amenities
You get what you pay for, outside looks great, inside rooms are from the 80's needs a good update, was clean and tidy, new air conditioning, good pillow, rest is like a typical b grade 80's movie
Stayed 1 night in Sep 2025

6/10 Okay

Nicole

Travelled with family and small children
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Not the greatest. Price point was fine with included breakfast which is all we were after but not great overall. Shower not good - alternated between really hot and cold continuously which was NOT good with a small child :/ areas of floors dirty when curtains pulled back. View of VERY untidy/unkept back yard, just a strange vibe and overall it is what we needed but disappointing. Sorry guys :(
Stayed 1 night in Sep 2025

10/10 Excellent

Tim

Stayed 1 night in Sep 2025

2/10 Terrible

Cheryl

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Booked online and arrived to find the room I’d booked given to the person who just drove in apparently there was a lag between me booking and hotel receiving email confirmation from wotif. Only had one room left which was very dirty, bed and pillows need replacing. Had to use shoulder to open door as it needs repairing. Glass doors had kids smeared food all over them. Only good part was the meal at the Bowls Club, staff very friendly and food delicious.
Stayed 1 night in Sep 2025

6/10 Okay

Vanessa

Disliked: Cleanliness
It wasn't very clean and the kettle was full of hundreds and hundreds of ants which ran up my hands, arms and all through my bathroom bags/towels when I tried to fill it. Otherwise, it was fine.
Stayed 1 night in Sep 2025

10/10 Excellent

Malia

Stayed 2 nights in Sep 2025

2/10 Terrible

Michelle

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Our room was full of mould, the smell was terrible. There was only one coffee cup and even that had a crack in it. Unclean. Overflowing rubbish bin outside room. Unfriendly service from man at reception.
Stayed 1 night in Sep 2025

6/10 Okay

betty

Liked: Cleanliness, staff & service
Stayed 1 night in Sep 2025

6/10 Okay

Shauna

Disliked: Cleanliness, staff & service
Stayed 1 night in Aug 2025

6/10 Okay

Andrew

Stayed 1 night in Aug 2025

10/10 Excellent

Daniel

Stayed 1 night in Aug 2025

6/10 Okay

Nicole

Travelled with family and small children
Disliked: Cleanliness
Greatful for the large space, however our room was not very clean. Lots of cobwebs. Paint peeling off the ceiling in the bathroom. A tissue used to fill a small hole in the wall. No blankets on beds, and not enough in the cupboard for every bed to have a blanket. No spoons and bent forks in the kitchenette.
Stayed 2 nights in Aug 2025

6/10 Okay

Renee

Stayed 2 nights in Aug 2025

4/10 Poor

Troy

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights, room felt unclean and wasn't served during our stay. Extra blankets in room were unclean and beds were uncomfortable.
Stayed 2 nights in Aug 2025

6/10 Okay

Brenton

Travelled with family
Disliked: Property conditions & facilities
Great location to suburban bowls club, OK breakfast included but thats about it. Average rooms, old, no room service for a week during stay.
Stayed 6 nights in Aug 2025

2/10 Terrible

Adrian

Disliked: Cleanliness, staff & service, property conditions & facilities
I didn't like the way the property standards had dropped over the past 2 years
Stayed 5 nights in Aug 2025

10/10 Excellent

Lynsey

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great nights stay. Room clean with reviewed needed.
Stayed 1 night in Jul 2025

2/10 Terrible

Bryony

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Dirty, musty and moldy. I didn’t want to walk on the floor without shoes as the carpet had stains and looked dirty. The bathroom had mold on the ceilings and all around the bath/shower. The first thing you are greeted with walking into the room is a pungent musty smell. Breakfast was free, can’t expect much I suppose. “Dining room” was dirty, crumbs everywhere, tables not cleaned between use. When done eating, you put your plates etc into a tub. The hot water boiler to make tea and coffee had bugs in it.
Stayed 1 night in Aug 2025

8/10 Good

Karen

Stayed 1 night in Jul 2025

2/10 Terrible

.Noelle

Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Property was old and needed updating. Outside very dirty
Stayed 1 night in Jul 2025

6/10 Okay

David

Liked: Staff & service
Convenient, little tun down no restaurant and no options for a hearty breakfast
Stayed 1 night in Jul 2025

8/10 Good

jessica

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a good location
Stayed 1 night in Jul 2025

10/10 Excellent

Herbert Alun

Stayed 2 nights in Jul 2025