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Holiday Inn Madison at The American Center by IHG

3.0 star property

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Photo gallery for Holiday Inn Madison at The American Center by IHG

Property amenity
Exterior
Meeting facility
Indoor pool
Exterior

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Bar

Explore the area

View in a map
5109 W Terrace Dr, Madison, WI, 53718
  • Place, American Center
    ‪1 min walk‬
  • Place, East Towne Mall
    ‪2 min drive‬
  • Place, University of Wisconsin-Madison
    ‪17 min drive‬
  • Airport, Madison, WI (MSN-Dane County Regional)
    ‪10 min drive‬

Room options

View all photos for Standard Room, 2 Queen Beds, Accessible (Accessible Tub)

Pillow-top beds, in-room safe, desk, laptop workspace

Standard Room, 2 Queen Beds, Accessible (Accessible Tub)

  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 1 King Bed, Accessible (Roll-In Shower)

Pillow-top beds, in-room safe, desk, laptop workspace

Standard Room, 1 King Bed, Accessible (Roll-In Shower)

10.0 out of 10
Exceptional
(1 review)
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Queen Beds, Accessible (Accessible Tub)

Pillow-top beds, in-room safe, desk, laptop workspace

Standard Room, 2 Queen Beds, Accessible (Accessible Tub)

10.0 out of 10
Exceptional
(1 review)
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 1 King Bed, Accessible (Roll-In Shower)

Pillow-top beds, in-room safe, desk, laptop workspace

Standard Room, 1 King Bed, Accessible (Roll-In Shower)

  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 King Bed, Mobility Accessible (Roll-In Shower)

Pillow-top beds, in-room safe, desk, laptop workspace

Suite, 1 King Bed, Mobility Accessible (Roll-In Shower)

8.0 out of 10
Very good
(1 review)
  • Sleeps 4
  • 1 King Bed

View all photos for Standard Room, 2 Queen Beds

Pillow-top beds, in-room safe, desk, laptop workspace

Standard Room, 2 Queen Beds

8.4 out of 10
Very good
(17 reviews)
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 1 King Bed

Pillow-top beds, in-room safe, desk, laptop workspace

Standard Room, 1 King Bed

8.8 out of 10
Excellent
(12 reviews)
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room

Standard Room

Standard Room

9.2 out of 10
Wonderful
(5 reviews)
  • Sleeps 2
  • 1 King Bed OR 2 Queen Beds

View all photos for Suite, 1 Bedroom

Pillow-top beds, in-room safe, desk, laptop workspace

Suite, 1 Bedroom

10.0 out of 10
Exceptional
(2 reviews)
  • Sleeps 4
  • 1 King Bed

View all photos for Standard Room, 1 King Bed (Top Floor)

Pillow-top beds, in-room safe, desk, laptop workspace

Standard Room, 1 King Bed (Top Floor)

8.6 out of 10
Excellent
(4 reviews)
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Queen Beds (Top Floor)

Pillow-top beds, in-room safe, desk, laptop workspace

Standard Room, 2 Queen Beds (Top Floor)

9.2 out of 10
Wonderful
(5 reviews)
  • Sleeps 4
  • 2 Queen Beds

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About this property

Holiday Inn Madison at The American Center by IHG

Hotel in Madison with airport shuttle service and a 24-hour fitness center
Along with an indoor pool, this hotel has a restaurant and a 24-hour fitness center. Free WiFi in public areas, free self parking, and a free airport shuttle are also provided. Additionally, a bar/lounge, a 24-hour business center, and a hot tub are onsite.
Holiday Inn Madison at The American Center by IHG offers 138 air-conditioned accommodations with MP3 docking stations and safes. Beds feature pillowtop mattresses. 32-inch flat-screen televisions come with satellite channels. Guests can make use of the in-room refrigerators and coffee/tea makers. Bathrooms include bathtubs or showers, complimentary toiletries, and hair dryers.

Guests can surf the web using the complimentary wired and wireless Internet access. Business-friendly amenities include desks and desk chairs, as well as phones; free local calls are provided (restrictions may apply). Additionally, rooms include complimentary weekday newspapers and irons/ironing boards. Housekeeping is provided daily.

An indoor pool and a hot tub are on site. Other recreational amenities include a 24-hour fitness center.

Guests under 16 years old are not allowed in the fitness facility.

Our customers tell us they can't get enough of the helpful staff at Holiday Inn Madison at The American Center by IHG. During your stay, you're just a quick walk from American Center. Features include free WiFi in public areas, free self parking, and a free roundtrip airport shuttle.
  • Free WiFi and wired Internet
  • Free self parking and RV/bus/truck parking
  • Grab something to eat at the restaurant or stop for a drink at the bar/lounge
  • Full breakfast served daily for a fee
  • Take a swim in the indoor pool or soak in the hot tub
  • Services include dry cleaning/laundry, luggage storage, and wedding services
  • Onsite recreation includes a 24-hour gym
  • Steps from American Center and a 4-minute drive from East Towne Mall
  • Free airport shuttle service
Holiday Inn Madison at The American Center by IHG offers its guests an indoor pool, a hot tub, and a 24-hour fitness center. There's a restaurant on site. You can enjoy a drink at the bar/lounge. A computer station is on site, and both WiFi and wired Internet are free in public spaces.

Business amenities include a 24-hour business center and 4 meeting rooms. Event space at this hotel measures 2460 square feet (221 square meters) and includes conference space. A terrace, a vending machine, and multilingual staff are also featured at the business-friendly Holiday Inn Madison at The American Center by IHG. A roundtrip airport shuttle is free (available on request). Free self parking is available.

For a fee, guests can enjoy full breakfast daily from 6:30 AM to 9:30 AM.
Geiers Grill - This family restaurant serves breakfast and dinner. Guests can enjoy drinks at the bar. Happy hour is offered.
Room service (during limited hours) is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transport

  • Free return airport shuttle from 6:00 AM to 11:00 PM on request
  • Free self parking on site
  • Free RV/bus/lorry parking on site

Food and drink

  • Daily full breakfast available 6:30 AM to 9:30 AM for a fee: USD 10 to 20 per person
  • A bar/lounge
  • A restaurant
  • Coffee and tea in common areas

Restaurants on site

  • Geiers Grill

Things to do

  • 24-hour gym
  • Hot tub
  • Indoor pool
  • TV in common areas

Family friendly

  • Grocery/convenience store
  • In-room cot
  • In-room refrigerator
  • Indoor pool
  • Laundry facilities
  • Rollaway/extra bed (surcharge)
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Grocery/convenience store
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine
  • Water dispenser

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Wedding services

Business services

  • 2,460 square feet of conference space
  • 24-hour business centre
  • 4 meeting rooms
  • Computer station

Outdoors

  • Picnic area
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Lift
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible gym
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk

More

  • 1 building
  • 5 floors
  • Ballroom
  • Banquet hall
  • Built in 2007
  • Fireplace in lobby

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free cot
  • Pillowtop mattress
  • Rollaway/extra bed (surcharge)

Bathroom

  • Bathtub or shower
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Towels provided

Entertainment

  • 32-inch flat-screen TV with satellite channels
  • MP3 dock

Food and drink

  • Coffee/tea maker
  • Limited room service
  • Refrigerator

More

  • Air conditioning
  • Desk
  • Desk chair
  • Fan
  • Free local calls
  • Free weekday newspapers
  • Heating (climate-controlled)
  • Iron/ironing board
  • Laptop workspace
  • Phone
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 4:00 PM; Check-in end time: midnight
Early check-in subject to availability
Contactless check-in available
Late check-in subject to availability
Minimum check-in age: 21

Check-out

Check-out before noon
Contactless check-out available
Late check-out subject to availability
Express check-out available

Special check-in instructions

This property offers transfers from the airport; to arrange pick-up, guests must contact the property 24 hours prior to arrival, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
If you are planning to arrive after midnight please contact the property in advance using the information on the booking confirmation
Guests booked in breakfast included rate plans receive breakfast for up to 2 adults who are sharing a guestroom. Breakfast fees apply for additional guests.
Guests booked in dinner included rate plans receive dinner for up to 2 adults who are sharing a guestroom. Dinner fees apply for additional guests.

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for USD 15.0 per night.
  • Free cribs (infant beds)!

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for full breakfast: approximately USD 10.00 to 20.00 per person
  • Rollaway bed fee: USD 15.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Cashless transactions are available
This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Holiday Inn Madison at The American Center by IHG offers transfers from the airport. Please contact the property at the number on the booking confirmation 24 hours prior to arrival with your arrival details. Guests arriving after midnight must make advance arrangements by contacting the property using the information on the booking confirmation. Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Pool access available from 6:00 AM to 11:00 PM.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Holiday Inn Hotel Madison American Center
Holiday Inn Madison American Center
Holiday Inn Madison At The American Hotel Madison
Madison Holiday Inn
Holiday Inn Madison American Center Hotel
Holiday Inn American Center Hotel
Holiday Inn American Center
Holiday Inn Madison at The American Center
Holiday Inn Madison at The American Center by IHG Hotel
Holiday Inn Madison at The American Center an IHG Hotel

Reviews

Holiday Inn Madison at The American Center by IHG Reviews

8.6

Excellent

9.0/10

Cleanliness

9.0/10

Staff & service

8.4/10

Amenities

8.6/10

Property conditions & facilities

8.8/10

Eco-friendliness
Rating 10 - Excellent. 358 out of 658 reviews
Rating 8 - Good. 199 out of 658 reviews
Rating 6 - Okay. 56 out of 658 reviews
Rating 4 - Poor. 23 out of 658 reviews
Rating 2 - Terrible. 22 out of 658 reviews

Reviews

10/10 Excellent

Andre

Stayed 1 night in Jul 2025

6/10 Okay

Kateri

Travelled with family, Travelled with partner
Liked: Staff & service
The staff was very polite and helpful. The bed was very comfortable and the linen’s were clean. However the building itself was outdated, bathroom wasn’t very clean, and the hot tub was down.
Stayed 2 nights in Jul 2025

2/10 Terrible

Jennifer A

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Hallway rug was super wrinkled easily a tripping hazard. Looked like water damage loosened the glue from the carpet. The room smelled badly of mold. The bathroom smelled like sewage. When we brought these issues up, they just gave us room spray
Stayed 2 nights in Jul 2025

2/10 Terrible

Brandon

Travelled with family, Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities
Looks decent from the outside but the rooms are dirty, musty and stink.
Stayed 1 night in Jul 2025

10/10 Excellent

Dan, Houston

Stayed 1 night in Jul 2025

8/10 Good

Lee Ann

Stayed 1 night in Jul 2025

10/10 Excellent

Andrew

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We enjoyed the hot tub and pool area. I was unable to use the fitness room, but it had a full squat rack and bench area which would have been awesome!
Stayed 1 night in Jul 2025

8/10 Good

Devin

Travelled with partner
Liked: Cleanliness, staff & service
I thought the front desk person was very helpful and welcoming to us when we arrived. I also thought the room was nice, no major complaints. The building overall could use some overall updates (felt very old and dated, somewhat had a musty smell in the room). But everything was clean and well kept, a nice hotel with nice people just needing a nice facelift.
Stayed 1 night in Jul 2025

10/10 Excellent

Loras, Ankeny

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were quick to check in even though there were multiple other people checking in at the same time. No frills. Nice irish pub nearby.
Stayed 1 night in Jul 2025

2/10 Terrible

Mark

Travelled with family
Liked: Cleanliness
I booked a room with 2 queens and was given one with only one king bed. Had to sleep on a pullout couch that was more springs than mattress. Only got 2 hours of sleep. The desk claimed that no other rooms were available.
Stayed 1 night in Jul 2025

6/10 Okay

DARA

Stayed 1 night in Jul 2025

8/10 Good

Amy

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wish breakfast was served earlier.
Stayed 2 nights in Jun 2025

4/10 Poor

Holly

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Both washers in the guest laundry were broken, no fan in bathroom so all moisture from the shower (tub was gross around the drain plug) stayed in and made things feel wet, including the bedding. Room smelled like it had once had animals in it. The wall near the tub insert was peeling paint and drywall. The only nice part about the hotel was the entrance, lobby, and bar area. The rest of the hotel is in desperate need of updating and deep cleaning.
Stayed 2 nights in Jul 2025

6/10 Okay

Jerome

Stayed 2 nights in May 2025

10/10 Excellent

sara

Stayed 1 night in Jun 2025

10/10 Excellent

Monica

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, very convenient to the airport.
Stayed 1 night in Jun 2025

10/10 Excellent

Michael, Birmingham

Stayed 3 nights in Jun 2025

2/10 Terrible

jay

I booked the wrong day! And now am stuck with the cost!!!!
Stayed 1 night in Jun 2025

8/10 Good

Eliannette

Travelled with family
Liked: Staff & service

Electronics

USB ports for charging are needed
Stayed 1 night in Jun 2025

10/10 Excellent

erika

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location great employees enjoy are stay
Stayed 1 night in Jun 2025

8/10 Good

Suresh

Stayed 1 night in Jun 2025

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2025

6/10 Okay

Lisa, ACTON

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
The carpet in our hallway was terrible, it was all buckled up..a dangerous trip hazard. Most of the staff were very nice, the restaurant staff were great
Stayed 1 night in Jun 2025

6/10 Okay

Adam

This hotel is conveniently located near Madison airport and
Stayed 1 night in Jun 2025

10/10 Excellent

Daniel

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stay was great.
Stayed 1 night in Jun 2025