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Tru by Hilton Madison West, WI

2.5 star property

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Photo gallery for Tru by Hilton Madison West, WI

Reception
Lobby
Terrace/patio
Lobby
Premium bedding, in-room safe, desk, blackout curtains

Reviews

9.4 out of 10
Exceptional

Popular amenities

  • Parking included
  • Free Wi-Fi
  • Air-conditioning

Explore the area

View in a map
8102 Watts Rd., Madison, WI, 53719
  • Place, West Towne Mall
    ‪11 min walk‬
  • Place, Elver Park
    ‪3 min drive‬
  • Place, Walnut Grove Dog Park
    ‪4 min drive‬
  • Airport, Madison, WI (MSN-Dane County Regional)
    ‪25 min drive‬

Room options

View all photos for Room, 1 King Bed

Room, 1 King Bed

Room, 1 King Bed

9.4 out of 10
Exceptional
(113 reviews)
  • 21 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 2 Queen Beds

Premium bedding, in-room safe, desk, blackout curtains

Room, 2 Queen Beds

9.4 out of 10
Exceptional
(63 reviews)
  • 21 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 1 King Bed, Accessible, Bathtub

Premium bedding, in-room safe, desk, blackout curtains

Room, 1 King Bed, Accessible, Bathtub

10.0 out of 10
Exceptional
(3 reviews)
  • 21 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed, Accessible (Roll-In Shower)

Premium bedding, in-room safe, desk, blackout curtains

Room, 1 King Bed, Accessible (Roll-In Shower)

10.0 out of 10
Exceptional
(1 review)
  • 21 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed, Accessible, Bathtub (Hearing)

Premium bedding, in-room safe, desk, blackout curtains

Room, 1 King Bed, Accessible, Bathtub (Hearing)

8.0 out of 10
Very good
(3 reviews)
  • 21 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed, Accessible (Hearing)

Premium bedding, in-room safe, desk, blackout curtains

Room, 1 King Bed, Accessible (Hearing)

9.8 out of 10
Exceptional
(7 reviews)
  • 21 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 2 Queen Beds, Accessible, Bathtub

Premium bedding, in-room safe, desk, blackout curtains

Room, 2 Queen Beds, Accessible, Bathtub

9.8 out of 10
Exceptional
(8 reviews)
  • 21 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 2 Queen Beds, Accessible (Roll-In Shower)

Premium bedding, in-room safe, desk, blackout curtains

Room, 2 Queen Beds, Accessible (Roll-In Shower)

10.0 out of 10
Exceptional
(6 reviews)
  • 21 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 2 Queen Beds, Accessible (Hearing)

Premium bedding, in-room safe, desk, blackout curtains

Room, 2 Queen Beds, Accessible (Hearing)

10.0 out of 10
Exceptional
(9 reviews)
  • 21 sq m
  • Sleeps 4
  • 2 Queen Beds

Room, 1 King Bed

  • Sleeps 2
  • 1 King Bed

King Room

  • Sleeps 2

King Room-Hearing Accessible

  • Sleeps 2

King Room With Roll-in Shower-Mobility Accessible

  • Sleeps 2

King Room With Mobility Accessible Bathtub

  • Sleeps 2

King Room-Hearing Accessible With Bathtub

  • Sleeps 2

2 Queen Beds Room

  • Sleeps 4

Room With Two Queen Beds-Hearing Accessible

  • Sleeps 4

Guest Room With 2 Queen Beds, Mobility Accessible With Roll-in Shower

  • Sleeps 4

Guest Room With 2 Queen Beds And Bathtub-Mobility Accessible

  • Sleeps 4

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Exterior
Hampton Inn & Suites Madison-West
  • Pool
  • Hot tub
  • Breakfast included
  • Pet-friendly
4.5 out of 5, Wonderful, 1,002 reviews
The price is €68
includes taxes & fees
9 Jan - 10 Jan 2026
Hampton Inn & Suites Madison-West

About this property

Tru by Hilton Madison West, WI

Hotel with free breakfast, in the vicinity of University of Wisconsin-Madison
This hotel features a 24-hour fitness center, a 24-hour business center, and coffee/tea in a common area. Free buffet breakfast, free WiFi in public areas, and free self parking are also provided. Additionally, a business center, a 24-hour front desk, and a front-desk safe are onsite. Housekeeping is available on request.
Tru by Hilton Madison West, WI offers 106 air-conditioned accommodations with safes and hair dryers. Beds feature premium bedding. 55-inch LCD televisions come with premium satellite channels. Bathrooms include bathtubs or showers and complimentary toiletries.

This Madison hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Additionally, rooms include irons/ironing boards and fans. Housekeeping is offered daily and hypo-allergenic bedding can be requested. Housekeeping is provided on request.

Recreational amenities at the hotel include a 24-hour fitness center.
The free breakfast at Tru by Hilton Madison West, WI gets high marks from our customers. During your stay, you'll be within walking distance of West Towne Mall. Free WiFi in public areas, free self parking, and a 24-hour gym are available.
  • Free buffet breakfast served daily
  • Free WiFi
  • Free self parking
  • Amenities include a front-desk safe, a 24-hour business center, and a car charging station
  • Onsite recreation includes a 24-hour gym
  • Guests have great things to say about the helpful staff and the clean accommodations
  • 12 minutes by car from Camp Randall Stadium and 13 minutes from University of Wisconsin Hospital and Clinics
  • Cats and dogs welcome for a fee
WiFi is free in public spaces. There's an onsite 24-hour business center. Free breakfast is available daily. A 24-hour fitness center, a terrace, and coffee/tea in a common area are also featured at the business-friendly Tru by Hilton Madison West, WI. Self parking is free. You'll have access to the health club at a partner property.

Smoking is allowed in designated areas at this Madison hotel.

Guests are served free buffet breakfast daily from 6:00 AM to 10:00 AM.

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi

Parking and transport

  • Electric car charging station on site
  • Free self parking on site
  • Limited on-site self parking
  • Wheelchair-accessible parking and van parking available
  • Onsite parking includes off-street options

Food and drink

  • Free buffet breakfast available daily 6:00 AM to 10:00 AM
  • Coffee and tea in common areas

Things to do

  • 24-hour gym
  • Billiards/pool table
  • Foosball table
  • Games

Family friendly

  • In-room cot
  • In-room refrigerator
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Luggage storage
  • Safe at front desk

Guest services

  • Housekeeping (daily)

Business services

  • 24-hour business centre

Outdoors

  • Outdoor furniture
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 4 accessible parking spaces
  • Lift
  • Phone accessibility kit
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible van parking

More

  • 4 floors
  • Built in 2018
  • Designated smoking areas

Room amenities

Bedroom

  • Blackout drapes
  • Free cot
  • Hypo-allergenic bedding
  • Premium bedding

Bathroom

  • Bathtub or shower
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Towels provided

Entertainment

  • 55-inch LCD TV with premium cable/satellite channels

Food and drink

  • Refrigerator

More

  • Air conditioning
  • Desk
  • Fan
  • Free local calls
  • Heating (climate-controlled)
  • Iron/ironing board
  • Mobile key entry
  • Phone
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in time starts at 3 PM
Contactless check-in available
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets: USD 75 per accommodation, per stay
  • Only dogs and cats are allowed
  • Maximum 2 (weight limit: 45 lbs per pet)
  • Service animals are exempt from fees

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Free cribs (infant beds)!

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet fee: USD 75 per accommodation, per stay
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, and a first aid kit
This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton)
Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Tru Hilton Madison West WI Hotel
Tru Hilton Madison West WI
Tru by Hilton Madison West, WI Hotel
Tru by Hilton Madison West, WI Madison
Tru by Hilton Madison West, WI Hotel Madison

Tru by Hilton Madison West, WI Reviews

Reviews

9.4

Exceptional

Rating 10 - Excellent. 765 out of 1000 reviews
Rating 8 - Good. 168 out of 1000 reviews
Rating 6 - Okay. 40 out of 1000 reviews
Rating 4 - Poor. 14 out of 1000 reviews
Rating 2 - Terrible. 13 out of 1000 reviews

9.8/10

Cleanliness

9.6/10

Staff & service

9.2/10

Amenities

9.6/10

Property conditions & facilities

9.6/10

Eco-friendliness

Reviews

10/10 Excellent

Rick

Stayed 2 nights in Sep 2025

10/10 Excellent

James

Travelled with family
Liked: Amenities
Clean and friendly. Good location.
Stayed 2 nights in Aug 2025

8/10 Good

John

Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
Maintenence need to rehang bathroom mirrors an inch higher so the facet levers have room to move without chipping the mirror frame or breaking the handle. I've stayed in 107, 207, and 307 and they all have the same issue.
Stayed 1 night in Sep 2025

8/10 Good

Noel

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really nice area with loads of stores and restaurants nearby. Liked the layout of the room. Breakfast was good. Coffee was a little starbuck-sie bitter, not my preference. Could not get the room-darkening shade down because the metal chain that pulls it was broken. My wife loved the bed but it gave me a sore back, it was on the firm side. Could not get the TV remote to deliver a channel. It wanted to stay on the TRU-welcome screen. Arrows didn't seem to work on the remote unless you held them down for five seconds, which took a while to figure out. Really struggled with the TV, kind of gave up after a while. Possibly the remote needed new batteries.
Stayed 1 night in Sep 2025

6/10 Okay

BRADLEY

Travelled with family
Liked: Staff & service, property conditions & facilities
Disliked: Amenities
It was a basic hotel. Nothing fancy. Mattress was stained, window curtains didn’t go all the way down so light came in, the shower floor was dirty. Had what we needed for one night but won’t stay again.
Stayed 1 night in Sep 2025

10/10 Excellent

Larry

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2025

10/10 Excellent

Julie

Stayed 1 night in Sep 2025

10/10 Excellent

Mark

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A very modern and excellent facility. Has all the amenities you would need for a terrific stay. There’s a pool table in the lobby along with an adequate gym for a quick workout. Madison is a wonderful town in which this facility is located. You could not ask for a better breakfast in the morning.
Stayed 1 night in Sep 2025

10/10 Excellent

Anare

Stayed 1 night in Sep 2025

10/10 Excellent

Kyle

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Super clean. Really nice rooms
Stayed 1 night in Sep 2025

10/10 Excellent

Michael, Kansas City

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nothing bad to say
Stayed 1 night in Sep 2025

8/10 Good

Gary

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Sep 2025

10/10 Excellent

William, Brookfield

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice and clean room.
Stayed 1 night in Sep 2025

6/10 Okay

Anna

Stayed 1 night in Sep 2025

10/10 Excellent

Gabriela

Stayed 1 night in Aug 2025

10/10 Excellent

Holly

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great property and kind staff.
Stayed 7 nights in Jun 2025

10/10 Excellent

Karl

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2025

8/10 Good

John

Business traveller
Liked: Cleanliness, property conditions & facilities
There is one handicapped accessible room wih two beds and roll in shower
Stayed 1 night in Aug 2025

10/10 Excellent

Bethany

Stayed 1 night in Aug 2025

2/10 Terrible

Beth

Travelled with family, Business traveller
Liked: Property conditions & facilities
Disliked: Staff & service
Hands down, the most obnoxious housekeeping staff I've ever encountered. And I work in the industry and travel a ton. Check out time says before noon. We had the DND sign on the door. They started knocking at 9:45. Told them we were staying until 11:30 due to an appointment. They proceeded to knock three more times.
Stayed 1 night in Aug 2025

6/10 Okay

Tim

Stayed 2 nights in Sep 2025

8/10 Good

Nicole

Travelled with family, Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent condition. Clean, safe place to stay. Conveniently located by many restaurants and shopping. I did wish there were microwaves in the rooms.
Stayed 1 night in Aug 2025

10/10 Excellent

Toan

Stayed 1 night in Sep 2025

10/10 Excellent

Rochelle H.

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Clean Good food Quiet
Stayed 1 night in Aug 2025

8/10 Good

Brijesh

Stayed 1 night in Aug 2025