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4.3 out of 5

"Hotel room was perfect and clean. Didn’t use the pool as we was out most of the days. Breakfast was pricey so decided to eat out. Staff was helpful ev ... " More

By a verified traveller on Mon 26 Aug 2019

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Deluxe Room

Bed Count 1 Queen Bed Maximum Occupancy 3 Max
€153* Per night/room 14 Apr - 15 Apr

Junior Suite

Bed Count 1 Queen Bed Maximum Occupancy 3 Max

Zaha Hadid Space Club

Bed Count 1 Queen Bed Maximum Occupancy 3 Max

Executive Suite

Bed Count 1 Full Bed Maximum Occupancy 3 Max

Hotel Description

Our customers tell us that they can't get enough of the helpful staff at Hotel Puerta América. During your stay, you'll be within walking distance of Calle de Alcalá. Enjoy features like free WiFi in public areas, plus 2 restaurants and 2 bars.

  • Free WiFi and wired Internet
  • Drinking and dining options include 2 restaurants, a coffee shop, a poolside bar and 2 bars/lounges
  • Buffet breakfast served daily for a fee
  • Self-parking and extended parking available for a fee
  • Take a swim in the seasonal outdoor pool
  • Services include babysitting, dry cleaning/laundry and a concierge
  • On-site recreation includes a gym
  • Just a 5-minute drive from Santiago Bernabéu Stadium and a few minutes from Calle de Alcalá

Hotel Puerta América ratings based on 13 Verified Reviews

Review Summary
4.3 out of 5 4.5 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 5.0 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Hotel Puerta América

Everyone (8) Couples (3) Family (4)
2 out of 5
Everything in the hotel was close but for the lobby bar which is totally inacceptable for a pseudo 5 star rating hotel. The only thing worth more than a star was thé design of the hôtel and rooms.

Posted by on 3 May 2022

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Comment from Hotel Management

23 May 2022 by Vanessa A. - Executive Assistant

Dear Martin, We are truly very disappointed to read we have not exceeded your expectations. Your complaints and suggestions make us improve and so I thank you very much for always share them with us Regards

4 out of 5
Hotel room was perfect and clean. Didn’t use the pool as we was out most of the days. Breakfast was pricey so decided to eat out. Staff was helpful even last minute decorated my room for my other half 30th. Also helped with the language barrier to order us food over the phone.

Posted by on 26 Aug 2019

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Comment from Hotel Management

28 Aug 2019 by Anabel Villafranca - GEM

Dear guest, Thank you for your great feedback! We will keep on the good work and maintain a high level of service. Looking forward to welcoming you again to live with you another memorable experience. With our best wishes,

4 out of 5

Posted by on 6 May 2023

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Comment from Hotel Management

11 May 2023 by Vanessa A. - Coordinadora Ejecutiva

Desde el equipo Hotel Puerta América queremos agradecerle el tiempo tomado en escribir su comentario sobre nosotros de su estancia, es enormemente valioso para nosotros y deseamos volverla a ver muy pronto.

5 out of 5
Super Hotel, schöne Zimmer und freundliches Personal

Posted by on 17 Mar 2020

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4 out of 5
Gutes Hotel aber weit von der Innenstadt. Teures Restaurant und Bar

Posted by on 2 Feb 2020

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Comment from Hotel Management

11 Feb 2020 by Anabel Villafranca - Guest Experience Manager

Dear guest, We would like to thank you for choosing us during your last visit to Madrid, we are really happy to know that you enjoyed our facilities. On the other hand, I would like to inform you that the prices of our outlets correspond to five-star hotel service. We hope to have the opportunity to welcome you again very soon so we can recommend you a different room design. Kind regards

5 out of 5
Vom Zimmer bis zum Frühstück war alles sehr gut. Die lage ist ruhig,Mit der Metro ist mal schnell in der Innerstadt.

Posted by on 22 Jul 2019

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Comment from Hotel Management

5 Aug 2019 by Anabel Villafranca - Guest Experience Manager

Dear guest, Thanks for your evaluation! We hope to welcome you soon so we can recommend you a different room design. Kind regards

5 out of 5
Was wirklich einzigmalig ist, jedes Stockwerk und Zimmer ist Verschieden.Das Frühstück ist ausgezeichnet.

Posted by on 22 Jul 2019

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Comment from Hotel Management

5 Aug 2019 by Anabel Villafranca - Guest Experience Manager

Dear guest, Thanks for your evaluation! We hope to welcome you soon so we can recommend you a different room design. Kind regards

4 out of 5

Posted by on 23 Apr 2019

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Comment from Hotel Management

23 Apr 2019 by Guest Experience

Dear Guest, We very much appreciate your comments regarding your stay at the Puerta America Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Kind regards,

4 out of 5

Posted by on 9 Feb 2019

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Comment from Hotel Management

29 Apr 2019 by Raúl Jiménez (Guest Experience)

Estimado cliente, Muchas gracias por darnos un reporte tan positivo sobre su estancia en el hotel. Esperamos poder verle pronto de vuelta en esta, su casa. Atentamente,

4 out of 5

Posted by on 2 Jan 2019

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Comment from Hotel Management

26 Feb 2019 by Anabel Villafranca - Guest Experience Manager

Dear guest, Thanks for your evaluation! We hope to welcome you soon so we can recommend you one of our beautiful designs. Kind regards

Renovations + Closures

The following facilities or services will be unavailable from October 2 2023 to June 15 2024 (dates subject to change):

  • One of the bars/lounges

The following facilities are closed seasonally each year. They will be closed from 2 October to 15 June:

  • Swimming pool

Property Features

Hotel Puerta América offers its guests a fitness centre and a seasonal outdoor pool. There are 2 restaurants on site, as well as a coffee shop/cafΘ and a nearby snack bar/deli. You can enjoy a drink at one of the bars, which include 2 bars/lounges and a poolside bar. WiFi and wired Internet are free in public spaces. A business centre and 5 meeting rooms are available. A nightclub, a rooftop terrace, and a library are also featured at the luxury Hotel Puerta América. For a fee, parking is available. Smoking is allowed in designated areas at this 5-star Madrid hotel.

  • 1 building
  • 315 guestrooms or units
  • 12 levels
  • 2 dining venues
  • 2 bars or lounges
  • Built in 2005
  • Nightclub
  • Deli
  • Childcare (surcharge)
  • Terrace on the roof
  • Conference centre
  • Business facilities
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Library
  • Garden
  • Gift shop
  • Newspapers in lobby (free)
  • Bellhop
  • Lift
  • Smoking in designated areas
  • Coffee shop
  • Bar by the pool

Family Friendly Amenities

  • Family property
  • Free WiFi
  • Soundproofed rooms
  • Snack bar/deli
  • Laundry facilities
  • Babysitting or childcare (surcharge)
  • In-room childcare (surcharge)
  • Free cots/infant beds

Internet

Available in all rooms: Free WiFi , Free wired internet

Available in some public areas: Free WiFi , Free wired internet

Parking

Long-term parking (surcharge) , Self parking (surcharge)

Transport

  • Train station: Nuevos Ministerios Station (3.3 km / 2 mi)
  • Metro station: Cartagena Station (0.3 km / 0.2 mi)
  • Parking: Self parking and extended parking available for a surcharge

Room Amenities

Hotel Puerta América offers 315 accommodations with a safe and a hairdryer. A pillow menu is available. Digital televisions are provided. Guests can surf the web using complimentary wired and wireless Internet access. Additionally, rooms include free toiletries and blackout curtains. Housekeeping is offered on a daily basis and an iron/ironing board can be requested.

  • In-room dining (24 hours)
  • Digital channels
  • Pillow options
  • Cots (free)
  • Rollaway beds (surcharge)
  • Housekeeping (daily)
  • Childcare in room (surcharge)
  • Hairdryer
  • Safe
  • Toiletries (free)
  • Iron and ironing board available
  • Desk
  • Blackout curtains
  • Sound-insulated rooms
  • Climate control
  • Connecting rooms available

Food & Drink

For a fee, guests can enjoy a buffet breakfast daily from 7:00 AM to 11:00 AM.

The Observatory – This fine-dining restaurant only serves dinner. Reservations are required.

Karrara Terrace – This restaurant serves breakfast, lunch and dinner. Reservations are required. Open daily.

Lobby Bistro – This bistro serves lunch, dinner and light fare. Guests can enjoy drinks at the bar. Open daily.

24-hour room service is available.

Nearby Activities

Recreational amenities at the hotel include a fitness centre and a seasonal outdoor pool.

Children aged under 18 years old are not allowed in the fitness facility without adult supervision.

Accessibility

If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible registration desk

Hotel Policies

Check-in

  • Check-in time ends at anytime
  • Check-in time starts at 2:00 PM
  • Minimum check-in age is: 18

Special check-in instructions:

Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children 12 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are available for EUR 60.0 per night.
  • Free cots (infant beds)!

Pet Policy

  • No pets allowed

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation

Special cancellation policies or charges may apply for group reservations (more than 8 rooms for the same property/stay dates)

This property accepts credit cards; cash is not accepted

This property reserves the right to pre-authorise the guest's credit card prior to arrival.

Cashless transactions are available

Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit and window guards

Charges for extra guests may apply and vary according to property policy.

A credit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guest room reservation. Special cancellation policies or charges may apply for group reservations (more than 8 rooms for the same property/stay dates). This property accepts Visa, Mastercard, American Express, Diners Club, JCB International and Eurocard. Cash is not accepted. This property reserves the right to pre-authorise the guest's credit card prior to arrival.

For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit and window guards in all accommodation. Cashless payment methods are available for all transactions. Contactless check-out is available.

  • Credit card pre-authorization
  • Staff temperature checks are conducted regularly
  • Temperature checks are available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Security system
  • Debit cards not accepted
  • Property does not follow sanitisation practices of any association
  • Staffed front desk
  • Carbon monoxide detector
  • Smoke detector
  • Property does not offer on-site COVID-19 testing
  • Property does not require health documentation at check-in
  • Guest accommodation is not sealed after cleaning
  • Electrostatic spray is used for disinfection
  • Cashless transactions are available
  • Masks are compulsory at the property
  • Contactless food service / room service is available
  • Reservation might be required for some facilities on-site
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Protective clothing is available to guests
  • Masks are available to guests
  • Mobile key entry is not available
  • Gloves are available to guests
  • Food service has been amended for enhanced safety
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitiser
  • Children stay free - maximum age 12
  • Social distancing measures are in place
  • Contactless check-in is not available
  • Property follows regional sanitisation guidelines Safe Tourism Certified (Spain)
  • Property confirms they are implementing enhanced cleaning measures
  • Children stay free
  • Individually-wrapped food options are not available
  • No gap period between guest stays

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: EUR 50 per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately EUR 25 for adults and from EUR 11 for children
  • Self-parking fee: EUR 26.00 per day
  • Extended parking fee: EUR 26.00 per night
  • Cleaning/housekeeping/linen are available for an additional fee
  • Rollaway bed fee: EUR 60.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Hotel Silken Puerta
  • Hotel Silken Puerta America
  • Puerta America
  • Silken Puerta
  • Silken Puerta America
  • Silken Puerta America Madrid
  • Hotel Silken Puerta America Madrid
  • Hotel Puerta America Madrid
  • Puerta America Madrid
  • Hotel Puerta América Madrid
  • Puerta América Madrid
  • Puerta América
  • Hotel Puerta America
  • Silken Puerta America Hotel Madrid
  • Silken Puerta America Hotel
  • Hotel Puerta América
  • Hotel Puerta América Hotel
  • Hotel Puerta América Madrid
  • Hotel Puerta América Hotel Madrid

You should know

  • On-site cash transactions can't exceed EUR 1000, due to national regulations. For more details, please contact the property using information in the booking confirmation.
  • The seasonal pool will open on 18 June and close on 02 October.
  • Pool access available from noon to 7:00 PM
  • Children aged 12 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.