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Hotel Tenbo

3.5 star property

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Photo gallery for Hotel Tenbo

Deluxe Twin Room with Open-air bath, Non Smoking
A modern living room with a large window offering a mountain view, a flat-screen TV, a sofa, a small table, and a green bean bag.
Japanese Western Style Room(10tatami mat and twin bed) with Open-air bath, Non Smoking | Bathroom
Deluxe Twin Room with Open-air bath, Non Smoking | Bathroom
Taisho Modern Japanese Style Room (12 tatami mat), Non Smoking

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Pool
  • Free Wi-Fi
  • Air-conditioning
  • Business services

Explore the area

View in a map
396-20 Ikaho, Ikaho-machi, Shibukawa, Gunma, 3770195
  • Place, Ikaho Onsen
    ‪7 min walk‬
  • Place, Ikaho Onsen Stone Stair Street
    ‪13 min walk‬
  • Place, Ikaho Shrine
    ‪16 min walk‬

Room options

View all photos for Deluxe Twin Room

A hotel room with a bed, a sofa, a desk, a chair, and a large window.

Deluxe Twin Room

  • Sleeps 2
  • 2 Single Beds
  • Free Wi-Fi

View all photos for Room

A hotel room with a large bed, a seating area with chairs and a table, a window with a view, and a wooden ceiling.

Room

  • Sleeps 5
  • Free Wi-Fi

View all photos for Room

A hotel room with two beds, a sofa, and a view of greenery outside.

Room

  • Sleeps 5
  • Free Wi-Fi

View all photos for Room

A hotel room with a large bed, a TV, a seating area with chairs, and a view through the window.

Room

  • Sleeps 5
  • Free Wi-Fi

View all photos for Room

A hotel room with two beds, a desk, a chair, and a view of the outdoors.

Room

  • Sleeps 5
  • Free Wi-Fi

View all photos for Room

A hotel room with a bed, a TV, a desk, a chair, a sofa, and a large window with a view.

Room

  • Sleeps 5
  • Free Wi-Fi

View all photos for Room

A hotel room with two beds, a sofa, and a view of greenery outside.

Room

  • Sleeps 5
  • Free Wi-Fi

View all photos for Deluxe suite Japanese-western room, Mountain view, Non-smoking Seasonal Special Room 'Sora' with Open-Air Bath: 10 tatami + Triple + Living Area

A hotel room with two beds, a dining table, and a mirror.

Deluxe suite Japanese-western room, Mountain view, Non-smoking Seasonal Special Room 'Sora' with Open-Air Bath: 10 tatami + Triple + Living Area

  • Sleeps 10
  • 3 Single Beds
  • Free Wi-Fi

View all photos for Room

A conference room with a long table, chairs, and large windows offering a mountain view.

Room

  • Sleeps 6
  • Free Wi-Fi

View all photos for Deluxe Twin Room, 2015 Spring Renewal, Non Smoking

In-room safe, free WiFi, bed sheets

Deluxe Twin Room, 2015 Spring Renewal, Non Smoking

  • Sleeps 2
  • 2 Single Beds
  • Free Wi-Fi

View all photos for Double Room, Non Smoking

A hotel room with a bed, a chair, a small table, a window with a view, and an air conditioning unit.

Double Room, Non Smoking

  • Sleeps 2
  • 1 Double Bed
  • Free Wi-Fi

View all photos for Japanese-style Room

A traditional Japanese room with tatami flooring, a low table, chairs, a sofa, and a cabinet.

Japanese-style Room

  • Sleeps 6
  • 6 Double Futons
  • Free Wi-Fi

View all photos for Room

A hotel room with a large bed, wooden ceiling, and a view of a traditional Japanese room.

Room

  • Sleeps 4
  • Free Wi-Fi

View all photos for Room

A traditional Japanese-style room with tatami flooring, a low wooden ceiling, and sliding doors.

Room

  • Sleeps 6
  • Free Wi-Fi

View all photos for Room

A traditional Japanese-style room with tatami flooring, a low table with a cushion, a futon bed, and a washbasin.

Room

  • Sleeps 6
  • Free Wi-Fi

View all photos for DELUXE FOREST VIEW TWIN ROOM WITH AN OPEN AIR BATH

A hotel room with a bed, a seating area with a chair, a television, and a small table.

DELUXE FOREST VIEW TWIN ROOM WITH AN OPEN AIR BATH

  • Sleeps 2
  • 2 Single Beds
  • Free Wi-Fi

View all photos for RENOVATED JAPANESE STYLE ROOM Room Size 10 To 15 Sqm

A traditional Japanese room with tatami flooring, a low table with cushions, and sliding doors.

RENOVATED JAPANESE STYLE ROOM Room Size 10 To 15 Sqm

  • Sleeps 5
  • 5 Double Futons
  • Free Wi-Fi

View all photos for Room

A hotel room with two beds, a seating area, a television, and a window.

Room

  • Sleeps 5
  • Free Wi-Fi

View all photos for Room

A hotel room with a sofa, two single beds, a TV, and a wooden wardrobe.

Room

  • Sleeps 6
  • Free Wi-Fi

View all photos for STANDARD FOREST VIEW TWIN ROOM WITH AN OPEN AIR BATH

A hotel room with two beds, a small seating area, a TV, and a balcony with a view.

STANDARD FOREST VIEW TWIN ROOM WITH AN OPEN AIR BATH

  • Sleeps 2
  • 2 Single Beds
  • Free Wi-Fi

View all photos for Japanese-style Room

A traditional Japanese room with tatami flooring, a low table, chairs, a sofa, and a cabinet.

Japanese-style Room

  • Sleeps 5
  • 5 Double Futons
  • Free Wi-Fi

View all photos for Japanese-style Room

A traditional Japanese-style room with tatami flooring, low tables, and cushioned seating.

Japanese-style Room

  • Sleeps 6
  • 6 Double Futons
  • Free Wi-Fi

View all photos for Japanese-style Room

A traditional Japanese room with tatami flooring, a low table with chairs, a sliding door, and a window with shoji screens.

Japanese-style Room

  • Sleeps 7
  • 7 Double Futons
  • Free Wi-Fi

View all photos for Room

A traditional Japanese-style room with tatami flooring, a low table, a sofa, two beds, and large windows with a view of greenery.

Room

  • Sleeps 7
  • Free Wi-Fi

View all photos for Standard Japanese room, No view, Non-smoking Japanese-style room with 10 tatami mats 41.3㎡

A traditional Japanese room with tatami flooring, a low table, chairs, a sofa, and a hanging light fixture.

Standard Japanese room, No view, Non-smoking Japanese-style room with 10 tatami mats 41.3㎡

  • Sleeps 8
  • 1 Double Futon
  • Free Wi-Fi

View all photos for Japanese-western room, Non-smoking Renovated in spring 2016, 6 tatami + twin with hot spring bath 36.9㎡

A hotel room with a bed, a wooden wardrobe, a small table, a TV, and an air conditioning unit.

Japanese-western room, Non-smoking Renovated in spring 2016, 6 tatami + twin with hot spring bath 36.9㎡

  • Sleeps 6
  • 2 Single Beds
  • Free Wi-Fi

View all photos for Room

A wooden interior with a large window overlooking a lush garden.

Room

  • Sleeps 10
  • Free Wi-Fi

View all photos for Room

A hotel room with a large bed, a seating area with chairs, a view of greenery outside, and a patterned floor.

Room

  • Sleeps 8
  • Free Wi-Fi

View all photos for Japanese-western room, Non-smoking 2020 Spring Renovation Premium Room 53㎡

A hotel room with a bed, a TV, a seating area with chairs, and a large window.

Japanese-western room, Non-smoking 2020 Spring Renovation Premium Room 53㎡

  • Sleeps 8
  • 2 Single Beds
  • Free Wi-Fi

View all photos for Room

A traditional Japanese-style room with tatami flooring, a television, and sliding doors.

Room

  • Sleeps 10
  • Free Wi-Fi

View all photos for Room

A traditional Japanese room with tatami flooring, a low table with cushions, and sliding doors.

Room

  • Sleeps 8
  • Free Wi-Fi

View all photos for Modern Japanese-western room, Non-smoking Universal design Japanese-Western style room 59.3㎡

A traditional Japanese-style room with tatami flooring, a low table, a sofa, two beds, and large windows with a view of greenery.

Modern Japanese-western room, Non-smoking Universal design Japanese-Western style room 59.3㎡

  • Sleeps 12
  • 2 Single Beds
  • Free Wi-Fi

View all photos for Room

A traditional Japanese-style room with tatami flooring, a low wooden table, a cushioned bench, and sliding doors.

Room

  • Sleeps 10
  • Free Wi-Fi

View all photos for Room

A traditional Japanese room with tatami flooring, a low table, and shoji screens.

Room

  • Sleeps 10
  • Free Wi-Fi

View all photos for Room

A traditional Japanese room with tatami flooring, a low table, chairs, a sofa, and a sliding door.

Room

  • Sleeps 12
  • Free Wi-Fi

View all photos for Economy Hotel-selected room, No view, Non-smoking

A traditional Japanese room with tatami flooring, a low table, chairs, a sofa, and a hanging light fixture.

Economy Hotel-selected room, No view, Non-smoking

  • Sleeps 10
  • 1 Double Futon
  • Free Wi-Fi

View all photos for Luxury Japanese-western room, Nightlife view, Non-smoking Special Room Living Room + Triple + Japanese-style Room with 8 tatami mats 82㎡

A traditional Japanese-style room with tatami flooring, a low wooden bed, a sofa, and a television.

Luxury Japanese-western room, Nightlife view, Non-smoking Special Room Living Room + Triple + Japanese-style Room with 8 tatami mats 82㎡

  • Sleeps 10
  • 3 Single Beds
  • Free Wi-Fi

View all photos for Deluxe Japanese-western room, Hotel-selected view, Non-smoking 2023 Renovated Premium Room with Cypress Bath Non-smoking Room

A hotel room with two beds, a seating area with a table, and a large window offering a view.

Deluxe Japanese-western room, Hotel-selected view, Non-smoking 2023 Renovated Premium Room with Cypress Bath Non-smoking Room

  • Sleeps 8
  • 2 Single Beds
  • Free Wi-Fi

View all photos for Deluxe Japanese-western room, Hotel-selected view, Non-smoking (2023 Renewal Premium Room [Non-Smoking])

A hotel room with two beds, a sofa, a small table, and a TV.

Deluxe Japanese-western room, Hotel-selected view, Non-smoking (2023 Renewal Premium Room [Non-Smoking])

  • Sleeps 8
  • 2 Single Beds
  • Free Wi-Fi

View all photos for Room

A hotel room with two beds, a desk, a chair, a TV, and a lamp.

Room

  • Sleeps 2
  • Free Wi-Fi

View all photos for Room

A room with a sofa, chairs, a table, and large windows offering a mountain view.

Room

  • Sleeps 5
  • Free Wi-Fi

View all photos for Room

A modern living room with tatami flooring, a sofa, a chair, and a view of a mountain.

Room

  • Sleeps 5
  • Free Wi-Fi

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About this property

Hotel Tenbo

Along with a restaurant, this smoke-free ryokan has a coffee shop/cafe and coffee/tea in a common area. Free WiFi in public areas and free self parking are also provided. Other amenities include a seasonal outdoor pool, concierge services, and a 24-hour front desk.
Hotel Tenbo offers 183 air-conditioned accommodations with safes and slippers. 40-inch LCD televisions come with digital channels.

Bathrooms include toilets with an electronic bidet, hair dryers, and toothbrushes and toothpaste. Guests can surf the web using the complimentary wireless Internet access. A nightly turndown service is provided and housekeeping is offered daily. Amenities available on request include in-room massages.

Recreational amenities at the ryokan include a seasonal outdoor pool.
Private bath/onsen services include an outdoor private onsen (in communal space). Public bath/onsen services include an indoor mineral hot springs (Japanese-style onsen) and a yukata (Japanese robe).
Our customers tell us they enjoy the overall property condition at Hotel Tenbo. During your stay, you're just a quick walk from Ikaho Onsen. Features include free WiFi in public areas and free self parking, plus a restaurant.
  • Free WiFi
  • Free self parking
  • Dining options include a coffee shop and a restaurant
  • Take a swim in the seasonal outdoor pool
  • Amenities include free lobby newspapers, a front-desk safe, and locker space
  • Just a 4-minute walk from Takehisa Yumeji Ikaho Museum and 7 minutes by foot from Ikaho Onsen
There's a restaurant on site, as well as a coffee shop/cafe. Public spaces have free WiFi. There are 5 meeting rooms available. A seasonal outdoor pool, a library, and a vending machine are also featured at Hotel Tenbo. Self parking is free.

This 3.5-star Shibukawa ryokan is smoke free.

Hotel Tenbo has a restaurant on site.
Room service (during limited hours) is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Electric car charging station on site
  • Free self parking on site
  • Limited on-site self parking

Food and drink

  • A coffee shop/cafe
  • A restaurant
  • Coffee and tea in common areas

Things to do

  • Library
  • Seasonal outdoor pool
  • TV in common areas

Family friendly

  • Seasonal outdoor pool

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Lockers
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Concierge services
  • Housekeeping (daily)
  • Turndown service

Business services

  • 5 meeting rooms

Spa

  • In-room massages
  • Private outdoor onsen (mineral springs) in communal space
  • Public indoor mineral hot springs (onsen)
  • Public outdoor mineral hot springs (onsen)
  • Yukata (Japanese robes)

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible registration desk

More

  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Hair dryer
  • Shampoo
  • Slippers
  • Toilet paper
  • Toilet with electronic bidet
  • Toothbrush and toothpaste

Entertainment

  • 40-inch LCD TV with digital channels

Food and drink

  • Limited room service

More

  • Air conditioning
  • Heating
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 10:00 PM
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before 11:00 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property
For any questions, please contact the property using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children 2 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: JPY 150.00 per person, per night. This tax does not apply to children under 12 years of age.

We've listed all charges provided to us by the property.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Front desk staff will greet guests on arrival at the property. For any questions, please contact the property using the information on the booking confirmation.
Guests must indicate the correct number of guests, including children and infants, at the time of booking. Fees may be incurred if the number of guests checking in varies from the number established at booking.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • The seasonal pool will open in August and close in August.
  • Children 2 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • As required by the Japanese Ministry of Health, Labour, and Welfare, all international visitors must submit their passport number and nationality when registering at any lodging facility (inns, hotels, motels, etc. ). Also, it's required that lodging proprietors photocopy the passports of all registering guests and keep the photocopy on file.
  • Please note that some properties do not permit guests with tattoos to use the onsite public bathing facilities.

Property is also known as

Hotel Tembo GUMMA
Tembo GUMMA
Hotel Tenbo Shibukawa
Tenbo Shibukawa
Tenbo Hotel Shibukawa
Hotel Tenbo Shibukawa
Hotel Tenbo Ryokan
Hotel Tenbo Shibukawa
Hotel Tenbo Ryokan Shibukawa

Hotel Tenbo Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 170 out of 352 reviews
Rating 8 - Good. 125 out of 352 reviews
Rating 6 - Okay. 42 out of 352 reviews
Rating 4 - Poor. 12 out of 352 reviews
Rating 2 - Terrible. 3 out of 352 reviews

8.4/10

Cleanliness

8.6/10

Staff & service

8.2/10

Amenities

8.4/10

Property conditions & facilities

Reviews

Verified

10/10 Excellent

Yuichiro

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice Onsen, professional dinner & breakfast buffet and great Omotenashi!!
Stayed 1 night in Sep 2025
Verified

8/10 Good

Adam Lee

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall a good place, but if you're tall like me you may find yourself hitting your head a fair bit Included breakfast is good and the onsens are a nice addition, but the rooms themselves are a bit barebones and dont come standard with fullsize towels. If a ryokan is your thing, its great
Stayed 3 nights in Nov 2025
Verified

8/10 Good

suthee

Liked: Cleanliness, staff & service, property conditions & facilities

great food selections

hotel room is tidy and comfort. the food was very good
Stayed 1 night in Dec 2023
Verified

10/10 Excellent

Chun Hung

Liked: Cleanliness, staff & service, property conditions & facilities
Good
Stayed 3 nights in Feb 2025
Verified

10/10 Excellent

kenneth

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Speechless!

If you can book this hotel, don’t hesitate, it’s breathtaking. Best onsen hotel I’ve ever stayed at. The “stone” bath is peak, with both big indoor & outdoor bathing areas + a sauna beautifully put together. The inside of the hotel is magical too,, feels like you’re inside a Japanese castle. It even has a game center, kids room, table tennis, karaoke rooms, swimming pool, outdoor footbath in the garden ETC. I’m literally speechless at this place, very impressive. Buffé dinner was about 3300yen but totally worth it, delicious.
Stayed 2 nights in Nov 2024
Verified

10/10 Excellent

YUE KI IVAN

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
1. Parking : Plenty of parking space. 2. Dining : If you add there is a all you can eat dinner at top of the hotel, ok for the food. 3. Onsen, they have the larger "bath type" at 3/F that have Shirogane no Yu and the 1/F( walk down to basement?) onsen that have Kogane no Yu water. personally prefer the 1/F one but depends on your favorite. Want to visit the stonestep ? It takes 20 mins to walk to the Ikaho stonestep street. The staff did reminded guest during the autumn season the town have operate shuttle bus (200 yen) with bus stop just outside of hotel to take you to the top. 4. Room quality : Good, the staff will make the bed for you. However there is no WiFi, Staff mentioned you can use the WiFi at lobby and conference room. I am not sure why but even phone signal is pretty bad coverage and almost no signal. 5. Staff are very nice, even most of them don't speak English, they did tried to help.
Stayed 1 night in Nov 2024
Verified

4/10 Poor

TOMOMICHI

Disliked: Staff & service
風呂に掛け湯をしないで入る輩が多い。 団体客対応で一般客の対応が疎かになっていた。
Stayed 3 nights in Apr 2026
Verified

6/10 Okay

SATOSHI

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
エアコンが壊れているのか、騒音が気になった。 また、壁紙が剥がれているのが気になった。
Stayed 1 night in Apr 2026
Verified

10/10 Excellent

Shoko

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
8階角の3人部屋が、とても良かったです。 お風呂のお湯も設備も最高でした。 お食事やサービスも行き届いていて、心地良い3日間を過ごせました。ありがとうございました。
Stayed 1 night in Mar 2026
Verified

8/10 Good

KOTOYO

Liked: Cleanliness, amenities, property conditions & facilities
風呂場、脱衣室が綺麗でした 夕食のブュッフェスタイルはとても良いと思います 全般的に美味しかったですが、もう少しの味わいの物もありました
Stayed 1 night in Feb 2026
Verified

10/10 Excellent

Keigo

Liked: Cleanliness, amenities, property conditions & facilities
客室の雰囲気、館内設備、スタッフの対応等 どれもよかった。
駐車場側の庭園
大浴場女湯への渡り廊下
足湯前の池
Stayed 2 nights in Jan 2026
Verified

6/10 Okay

TAKAAKI

Liked: Cleanliness, staff & service, property conditions & facilities
設備は綺麗で心地良く過ごせました。夕食バイキングの料理の質を持った改善してもらいたいです。
Stayed 1 night in Dec 2025
Verified

10/10 Excellent

??

Liked: Cleanliness, amenities, property conditions & facilities
とてもよかった
Stayed 1 night in Nov 2025
Verified

10/10 Excellent

幹大

Liked: Cleanliness, staff & service, amenities
部屋も清潔で大浴場もふたつあって良かったです。夕飯と朝食も美味しかったです。 スタッフさんもみなさん親切でした。
Stayed 1 night in Dec 2025
Verified

8/10 Good

みかさ

Liked: Amenities, property conditions & facilities
　フロントの対応が早く丁寧だった
Stayed 1 night in Dec 2025
Verified

8/10 Good

Miki

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
チェックイン開始前にホテルに着きましたがフリードリンクと足湯で時間まで待つことができ良かったです。スタッフのみなさんも丁寧に対応していただき良かったです。部屋からの景色も最高で部屋はとても綺麗でしたが、空気清浄機の汚れが少し気になりました。
Stayed 1 night in Nov 2025
Verified

6/10 Okay

Oi Lin Irene

Liked: Staff & service, amenities
食物方面不合格，選擇非常小
Stayed 1 night in Nov 2025
Verified

10/10 Excellent

yuki

Liked: Cleanliness, staff & service, amenities
客室が広く清潔で、食事も色々あって楽しめました。
Stayed 1 night in Nov 2025
Verified

8/10 Good

ヨウコ

Liked: Cleanliness, staff & service, property conditions & facilities
部屋の照明がもう少し明るければ… ちょっと暗く感じました。
Stayed 1 night in Oct 2025
Verified

8/10 Good

??

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
入口から部屋まで、重い荷物をカートで運べたことが良かったです。 ウェルカムドリンクも良かったです。 スタッフが親切丁寧な対応でした。
Stayed 1 night in Sep 2025
Verified

10/10 Excellent

一郎

Liked: Cleanliness, staff & service, amenities
全体的には良かったかと思うが、なんだか古臭いイメージがありそろそろ共通共有スペースの充実を図るとよいかと思う。 スタッフは良く研修されており問題ない、しかし物足りない。
Stayed 1 night in Sep 2025
Verified

4/10 Poor

村長

Disliked: Staff & service, amenities
口コミの評判が良かったので期待して訪れたが色々と残念なホテルだった。 夏休みという事もあり連日満室だったみたいだがスタッフの数が少なくまたオペレーションも酷く快適に過ごせなかった。 特に酷かったのは夕食のレストランでエレベーターで到着しても降りれない位人がいてオペレーションの悪さを非常に感じた。 料理の評判が良いという前評判だったが温かい料理が覚めている品が多く美味しく感じられなかった。 また刺身、アワビ筋だらけ、固くて噛みきれない料理が多かった。 更に下げものは客が声をかけないと下げないし飲み物は炭酸がほとんど抜けていて味も薄く飲めたものでなかった。 夕食、朝食共に同じ状態だった、 また来たいと思えない程酷いホテルだった。
Stayed 1 night in Aug 2025
Verified

6/10 Okay

Mitsuhiko

家族旅行4人で宿泊しました。 温泉は、天晴れの湯、岩風呂、白金の湯、黄金の湯ともに大満足でした。 しかしながら、夕食とスタッフの対応で残念な点がありました。 【夕食】炒飯は、ほぼ炒飯としての味がなかったです。また、全体的に料理が適温ではなかったと思います。ドリンクも全般的に薄かったです。特に烏龍茶。 【スタッフ】①布団を敷きに来た外国の方でしたが、慣習や文化の違いはあれど、布団を敷く時に布団を蹴ってはいけないです。また、私共が在室の時ではなく、夕食時であれば、なおよかったです。 ②繁忙期であるのは重々承知していますが、浴衣のサイズ交換を依頼するのに、フロントに電話をかけたら、コール20回以上は待たされました。 以上、改善すべき点は改善できると、さらに素晴らしいお宿になると思います。
Stayed 1 night in Aug 2025
Verified

10/10 Excellent

daisuke

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
宿泊時にこちら側でミスをしてしまいました。 しかし、とても対応も良く、スムーズに宿泊ができました。 ロビーも広々としており、部屋も広くとてゆったり過ごせました。
Stayed 1 night in Jun 2025
Verified

8/10 Good

Hirokazu

Liked: Cleanliness, amenities, property conditions & facilities
一生懸命に働く従業員がいる中で、とくに、朝のビュッフェで知人と話すのに夢中でお客が通路を通らなくなっているのにも気づかず、また、食材が無くなっているのに面倒くさそうにゆっくり補充している子綺麗な女性従業員には落胆した。
Stayed 2 nights in Jun 2025