This was by far the worst hotel stay I’ve ever had in Makkah.
First, the location is completely impractical the hotel sits on top of a mountain with no proper access. Taxis cannot even reach the entrance, leaving us to struggle uphill with our luggage. To make matters worse, the hotel does not even provide a cart or any assistance to help carry luggage up.
When we finally checked in, things got even worse:
• The hotel was extremely noisy and chaotic.
• The room smelled unhealthy and disgusting it literally smelled like urine.
• The carpet was filthy and stained, and the beds were clearly not clean.
• I went to reception and requested someone to clean the room, but all I received was an apology no one ever came to clean it.
This hotel is completely mismanaged, unhygienic, and does not deserve to operate in a city like Makkah where cleanliness and comfort are so important for pilgrims.
I do not recommend this hotel to anyone it was a terrible experience from start to finish.
Plus they didn’t refund anything to me