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Rotana Jabal Omar

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Suite, 1 Bedroom | Living area
Lobby lounge
Restaurant
Room, 2 Single Beds (Guest Room)
Room, 1 King Bed (Guest Room)

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Free Wi-Fi
  • Restaurant
  • Air-conditioning
  • Gym
  • Breakfast available
  • Parking available

Explore the area

View in a map
Jarham Northern 119, Jarham District, PO Box Number.24231, Makkah
  • Place, Souk Al-Khalil
    ‪1 min walk‬
  • Place, Great Mosque of Makkah
    ‪9 min walk‬
  • Place, Kaaba
    ‪13 min walk‬

Room options

View all photos for Room, 1 King Bed (Guest Room)

Room, 1 King Bed (Guest Room)

Room, 1 King Bed (Guest Room)

  • 32 sq m
  • Sleeps 3
  • 1 King Bed
  • Free Wi-Fi

View all photos for Room, 2 Single Beds (Guest Room)

Room, 2 Single Beds (Guest Room)

Room, 2 Single Beds (Guest Room)

  • 32 sq m
  • Sleeps 3
  • 2 Single Beds
  • Free Wi-Fi

View all photos for Suite, 1 Bedroom

Down duvets, minibar, in-room safe, blackout curtains

Suite, 1 Bedroom

  • 78 sq m
  • Sleeps 4
  • 1 King Bed
  • Free Wi-Fi

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About this property

Rotana Jabal Omar

Along with 3 restaurants, this smoke-free hotel has a 24-hour fitness center and 2 coffee shops/cafes. WiFi in public areas is free. Other amenities include a 24-hour business center, valet parking, and coffee/tea in a common area.
Rotana Jabal Omar offers 655 air-conditioned accommodations with minibars and espresso makers. Beds feature down comforters. A pillow menu is available. 42-inch Smart televisions come with satellite channels.

Bathrooms include showers with rainfall showerheads, bathrobes, slippers, and bidets. This Makkah hotel provides complimentary wireless Internet access, with a speed of 25+ Mbps. Additionally, rooms include safes and complimentary bottled water. A nightly turndown service is provided and housekeeping is offered daily.

Recreational amenities at the hotel include a 24-hour fitness center and in-room fitness.

Children under 16 years old are not allowed in the fitness facility without adult supervision. Guests under 18 years old are not allowed in the fitness facility.

During your stay at Rotana Jabal Omar, you're just a quick walk from As-Haabee Exhibition. Enjoy features like free WiFi in public areas, plus 3 restaurants and 2 coffee shops/cafes.
  • Free WiFi (speed: 25+ Mbps)
  • Options for a bite to eat include 3 restaurants and 2 coffee shops/cafes
  • Continental breakfast served daily for a fee
  • Valet parking available for a fee
  • Services include dry cleaning/laundry, a concierge, and luggage storage
  • Onsite recreation includes a 24-hour gym
  • Steps from Souk Al-Khalil and 14 minutes by foot from Great Mosque of Makkah
Rotana Jabal Omar offers its guests a 24-hour fitness center and in-room fitness. There are 3 restaurants and 2 coffee shops/cafes on site. A 24-hour business center and 3 meeting rooms are available.

Public spaces have free WiFi. The luxury Rotana Jabal Omar also features coffee/tea in a common area, concierge services, and laundry facilities. Parking is available for a fee.

This 5-star Makkah hotel is smoke free.

For a fee, guests can enjoy continental breakfast daily from 6:30 AM to 10:30 AM.
Rotana Jabal Omar has 3 restaurants on site.
24-hour room service is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 25+ Mbps
  • Available in some public areas: Free WiFi

Parking and transport

  • Valet parking on site (SAR 175 per day; includes in/out privileges)
  • Limited on-site valet parking
  • Wheelchair-accessible parking available

Food and drink

  • Daily continental breakfast available 6:30 AM to 10:30 AM for a fee: SAR 110 for adults and SAR 55 for children
  • 2 coffee shops/cafes
  • 3 restaurants
  • Coffee and tea in common areas

Things to do

  • 24-hour gym

Family friendly

  • In-room cot
  • Laundry facilities
  • Rollaway/extra bed (surcharge)

Conveniences

  • 24-hour front desk
  • Guidebooks
  • Laundry facilities
  • Lockers
  • Luggage storage

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Turndown service

Business services

  • 24-hour business centre
  • 3 meeting rooms

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 15 accessible parking spaces
  • Area rugs in room
  • Bathroom emergency pull cord
  • Lift (114 centimetre wide door)
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchairs on site

More

  • 19 floors
  • 3 buildings
  • Designated smoking areas

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Down comforter
  • Free cot
  • Pillow menu
  • Rollaway/extra bed (surcharge)

Bathroom

  • Bidet
  • Dressing gowns
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Shampoo
  • Shower
  • Slippers
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste
  • Towels provided

Entertainment

  • 42-inch smart TV with satellite channels

Food and drink

  • 24-hour room service
  • Electric kettle
  • Espresso maker
  • Free bottled water
  • Minibar
  • Restaurant dining guides

More

  • Air conditioning
  • Electrical adapters
  • Elliptical machine
  • Free weights
  • Iron/ironing board
  • Safe
  • Stationary bicycle
  • Treadmill
  • Workout equipment

Policies

Check-in

Check-in start time: 4:00 PM; Check-in end time: 2:00 AM
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
The credit card used to book the reservation must be presented by the cardholder at check-in along with matching photo identification, and other arrangements must be coordinated with the property prior to arrival
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Rotana Jabal Omar

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for SAR 150 per night.
  • Free cribs (infant beds)!

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for continental breakfast: approximately SAR 110 for adults and SAR 55 for children
  • Valet parking fee: SAR 175 per day (in/out privileges)
  • Rollaway bed fee: SAR 150 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
Guests must contact this property in advance to reserve cribs/infant beds and rollaway/extra beds
This property accepts credit cards, debit cards, and cash
Cashless transactions are available
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and outdoor lighting
Front desk staff will greet guests on arrival at the property. The credit card used when booking the reservation must be presented by the cardholder at check-in along with matching photo ID. Other arrangements must be coordinated with the property prior to arrival.
Property Registration Number 10011279
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • In accordance with local laws, unmarried guests may be restricted from sharing rooms. Guests are obligated to provide proof of marriage, if requested by the property.
  • Couples who want to share a room are obligated to provide proof of marriage.
  • Pets and service animals are not allowed on site.
  • Alcohol isn't served or allowed at Rotana Jabal Omar.

National rating

This property has received its official star rating from Saudi Ministry of Tourism.

Rotana Jabal Omar Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 10 out of 13 reviews
Rating 8 - Good. 1 out of 13 reviews
Rating 6 - Okay. 0 out of 13 reviews
Rating 4 - Poor. 1 out of 13 reviews
Rating 2 - Terrible. 1 out of 13 reviews

9.8/10

Cleanliness

7.4/10

Staff & service

9.8/10

Amenities

9.8/10

Property conditions & facilities

Reviews

Verified

10/10 Excellent

SAADIHA

Liked: Cleanliness, amenities, property conditions & facilities
Clean room and attentive staff.
Stayed 3 nights in Feb 2026
Verified

10/10 Excellent

Meshari

Liked: Cleanliness, amenities, property conditions & facilities
The staff were supportive and happy to help The rooms were spacious and clean The reception staff are outstanding
Stayed 1 night in Feb 2026
Verified

10/10 Excellent

Bader

Liked: Cleanliness, amenities, property conditions & facilities
It’s New hotel and very nice room the staff was amazing and very friendly and helpful
Stayed 1 night in Feb 2026
Verified

10/10 Excellent

Ahmed

Liked: Cleanliness, amenities, property conditions & facilities
Had a great experience with the hotel staff and specially the front desk manager “Omar” was exceptionally delightful along with the other staff. I would definitely come back here again.
Stayed 2 nights in Feb 2026
Verified

10/10 Excellent

mohamed Ali

Liked: Cleanliness, amenities, property conditions & facilities
Exllent
Stayed 1 night in Feb 2026
Verified

2/10 Terrible

Mohammad

Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Upon arrival, we were informed that our reservation was not recorded on their system despite presenting physical evidence. I was in state of Ihram and remained composed to proceed with our Umrah. Upon arrival approximately four hours later, no confirmation of our reservation was received. We contacted Expedia who subsequently sent an email to the manager. We finally arrived at our room around 5:30 pm. Awful experience which ruined it for entire stay at the hotel. Will never be staying here that’s for sure!
Stayed 3 nights in Feb 2026
Verified

10/10 Excellent

Mohammed

Liked: Cleanliness, staff & service, amenities
Had a wonderful experience here. We had a slightly delayed check in but were met at reception by a lovely lady who offered us special coffee and dates while we waited. The issue was that they couldnt find our booking on hotels.com To make up for the delay they allowed us late check out on the day we left. Our room was clean and spacious. King size bedroom. The bathroom was clean. The toilet area was separate to the shower area. Only downside was that there wasnt much lighting in the toilet area. The breakfast was lovely with lots of variety. We really enjoyed the breakfast. All the staff members we met were polite and courteous and always offered a warm welcome with a smile. Reception seating area was huge. Location was very good. Only drawback was that we had to cross the road and walk over to a lift to go down to the ground floor to enter thr haram area. The lift tended to be quite busy. Apart from that the haram area led us straight to gate 79. So it was a good location once u got used to the route. I have so far stayed at The Hilton, the Marriott, Violet, swissotel and now Rotana. Before i would have said that the Marriott was the best one but the route to the haram from there when on foot was a bit challenging in th heat. For now i would say its swissotel primarily for its location and Rotana is the best so far for the customer service. I hope these guys keep it up though.
Stayed 3 nights in Jan 2026
Verified

4/10 Poor

rida

Stayed 2 nights in Mar 2026
Verified

10/10 Excellent

Ihsan

Stayed 4 nights in Feb 2026
Verified

8/10 Good

Mohamed

Stayed 1 night in Feb 2026