2/10 Terrible
Caroline
Travelled with partner
6 May 2025
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Spain had a major outage. Were there emergency lights? NOPE. Did they have any lights? NOPE. Did they even care about their guests? NOPE. Nothing at all to check on guests considering everything was pitch black, now I know the outage wasn't their fault,but seriously it's about how you deal with matters and they were not prepared at all. Would it have hurt to say have a free drink considering how much they charge for this place?
The room was tiny, my bathroom is bigger at home, the design of it is weird. you can't even put the mat down as the shower door pushes it away as it's that small. Not clean either, areas of the shower where it needs some attention. The room itself, very small but I didn't expect how dirty it was, areas of the floor were dirty and not only that, but paint had clearly spilled and not been wiped up. The bed was very hard, but a typical hotel room bed, nothing special and whatever they use to wash the bedding brought me out in hives. No sound proofing to the room at all, you can hear people going up stairs (we were on the ground floor), you can hear people in the bar and reception shouting and laughing, inconsiderate but you would expect the room to block out the noise. I mentioned the cleanliness to reception and the hives, no one cares.
Dirty, noisy and disappointing.
Caroline
Stayed 3 nights in Apr 2025
