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"The main problem I found and this is after I paid 50 Euros to upgrade my room was, there was no English channels on their TV and the ones that were th ... " More
15 Apr 2024 by Your feedback at AluaSoul Palma
Dear Sandra,Thank you so much for your positive feedback and for taking the time to leave us a great rating! We are thrilled to hear that you had a wonderful experience during your stay at Aluasoul Palma.Your satisfaction is our top priority, and it's truly rewarding to know that we met your expectations. We strive to provide exceptional service to all our guests, and your kind words motivate us to continue delivering memorable experiences.We look forward to welcoming you back on your next visit, and please don't hesitate to reach out if you need anything in the meantime.Warm regards,NabilaReceptionAluasoul Palma
17 Dec 2023 by ALUA PALMA
Gracias por tu puntuacion
26 Jun 2023 by ALUA PALMA TEAM
Apreciada Doris,Gracias por su comentario!Saludos cordiales.
25 Feb 2023 by Maite
Muchas gracias por su comentario. Esperamos verle nuevamente entre nosotros.Reciba un cordial saludo
19 Jan 2023 by ALUA PALMA TEAM
Muchas gracias Jie por su comentario.Saludos cordiales
8 Jun 2021 by Maite
Dear Guest, We are sorry you are not happy with the reception service, but I guarantee the all our staff have a lot of experience and we have not complains of our service, and with the location of the hotel. Any way my more deeply apologies. W
13 Jul 2021 by AluaSoul Palma Team
Good morning. Thank you very much for your positive comment about our hotel, it means a lot to us. From AluaSoul Palma we are glad that the stay met your expectations. We regret the inconvenience in terms of cleanliness and we will try to prevent it from happening again. We hope to see you again soon! Best regards, AluaSoul Palma Team.
19 Feb 2019 by Maite Méndez
On behalf of the Management of the Hotel ALUA SOUL PALMA and the General Management of ALUA HOTELS I would like to thank you for taking the time and interest to review the Hotel ALUA SOUL PALMA following your recent stay with us. Sincerest greetings from the ALUA SOUL PALMA team
The following facilities are closed seasonally each year. They will be closed from 1 November to 15 April:
Lie back and work on your tan with relaxing beach amenities, such as umbrellas and sunloungers. After a day at the beach, enjoy amenities at AluaSoul Palma - Adults Only such as the outdoor pool, a health club and a sauna. Along with a restaurant, there's a snack bar/deli on site. You can enjoy a drink at one of the bars, which include 2 bars/lounges and a poolside bar. Public spaces have free WiFi. This eco-certified hotel also offers a garden and a terrace. This 4-star Palma de Mallorca hotel is smoke free.
Available in all rooms: Free WiFi
Available in some public areas: Free WiFi
Free self parking
AluaSoul Palma - Adults Only offers 138 accommodations with minibars and a safe. Rooms open to balconies. A pillow menu is available. 43-inch LED televisions come with satellite channels. Bathrooms include a shower, complimentary toiletries and hairdryers. This Palma de Mallorca hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and telephones. An iron/ironing board, change of towels and change of bedsheets can be requested. A nightly turndown service is provided and housekeeping is offered on a daily basis.
For a fee, guests can enjoy a buffet breakfast daily from 7:30 AM to 10:30 AM.
Restaurante Terra Café – Overlooking the ocean, this buffet restaurant specialises in international cuisine and serves breakfast, brunch and dinner. Guests can enjoy al fresco dining (weather permitting).
Kentia Bar – This bar is located by the pool. Guests can enjoy al fresco dining (weather permitting). Open daily.
Vértigo Rooftop Bar – This rooftop bar overlooks the ocean. Guests can enjoy al fresco dining (weather permitting). Open daily.
Gastro Kentia – On-site restaurant. Open daily.
Recreational amenities at the hotel include an outdoor pool, a health club and a sauna.
The recreational activities listed below are available either on-site or nearby; fees may apply.
If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
Special check-in instructions:
Front desk staff will greet guests on arrival.
Front desk staff will greet guests on arrival.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
This property uses eco-friendly cleaning products
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a fire extinguisher, a security system and a first aid kit
Charges for extra guests may apply and vary according to property policy.
A credit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. No on-site parking is available. This property accepts Visa, Mastercard, American Express and cash. This property uses eco-friendly cleaning products. Noise-free guestrooms cannot be guaranteed. For guests' safety, the property includes a fire extinguisher, a smoke detector, a security system and a first aid kit in all accommodation.
Guests will be asked to pay the following charges at the property:
We've listed all charges provided to us by the property.
The fees and deposits listed below will be charged at the time of service, check-in, or check-out.
This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.
Eco-certified property
This property participates in Biosphere – a programme that measures the property's impact on one or more of the following: environment, community, cultural-heritage and the local economy.
