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Big Hotel Suites

3.0 star property

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Photo gallery for Big Hotel Suites

Exterior
Minibar, in-room safe, free WiFi, bed sheets
Hallway
Restaurant
Reception

Reviews

7.6 out of 10
Good

Popular amenities

  • Free Wi-Fi
  • Restaurant
  • Air-conditioning
  • Laundry room
  • Room service
  • Housekeeping

Explore the area

View in a map
A. Seno Street, North Reclamation Area, Mandaue, Cebu, 6014
  • Place, City Time Square
    ‪2 min walk‬
  • Place, Mandaue City Hall
    ‪18 min walk‬
  • Place, SM City Cebu
    ‪4 min drive‬
  • Airport, Cebu (CEB-Mactan - Cebu Intl.)
    ‪14 min drive‬

Room options

View all photos for Business Suite

Business Suite

Business Suite

  • 30 sq m
  • Sleeps 2
  • 2 Single Beds
  • Free Wi-Fi

View all photos for Executive Suite

Executive Suite

Executive Suite

  • 45 sq m
  • Sleeps 2
  • 2 Single Beds
  • Free Wi-Fi

View all photos for Deluxe Room

Minibar, in-room safe, free WiFi, bed sheets

Deluxe Room

  • 25 sq m
  • Sleeps 2
  • 1 Double Bed
  • Free Wi-Fi

View all photos for Standard Room

Minibar, in-room safe, free WiFi, bed sheets

Standard Room

  • 20 sq m
  • Sleeps 2
  • 1 Double Bed
  • Free Wi-Fi

View all photos for Standard Double or Twin Room

Minibar, in-room safe, free WiFi, bed sheets

Standard Double or Twin Room

  • 20 sq m
  • Sleeps 2
  • 2 Single Beds
  • Free Wi-Fi

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About this property

Big Hotel Suites

This hotel features a restaurant, a coffee shop/cafe, and concierge services. WiFi in public areas is free. Additionally, dry cleaning, a 24-hour front desk, and free newspapers are onsite.
Big Hotel Suites offers 50 air-conditioned accommodations with minibars and safes. Flat-screen televisions come with cable channels.

Bathrooms include showers with rainfall showerheads, and complimentary toiletries. Guests can surf the web using the complimentary wireless Internet access. Housekeeping is offered daily and hair dryers can be requested.

During your stay at Big Hotel Suites, you're just a quick walk from City Time Square. You'll find features like free WiFi in public areas, plus a restaurant and a coffee shop/cafe.
  • Free WiFi
  • Options for a bite to eat include a coffee shop and a restaurant
  • Services include dry cleaning/laundry, a concierge, and luggage storage
  • Just a 3-minute drive from SM City Cebu and 7 minutes from Colon Street
There's a restaurant on site, as well as a coffee shop/cafe. Public spaces have free WiFi. Big Hotel Suites also features concierge services, complimentary newspapers in the lobby, and dry cleaning/laundry services.

Smoking is allowed in designated areas at this 3-star Mandaue hotel.

Big Hotel Suites has a restaurant on site.
Room service (during limited hours) is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • No on-site parking available

Food and drink

  • A coffee shop/cafe
  • A restaurant

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)

Spa

  • Massage

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Wheelchair accessible (may have limitations)

More

  • 1 building
  • 3 floors
  • Built in 2016
  • Designated smoking areas

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Free toiletries
  • Hair dryer (on request)
  • Private bathroom
  • Rainfall showerhead
  • Shower
  • Towels provided

Entertainment

  • Flat-screen TV with cable channels

Food and drink

  • Free bottled water
  • Limited room service
  • Minibar

More

  • Air conditioning
  • Safe

Policies

Check-in

Check-in start time: 2 PM; Check-in end time: anytime
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 10 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are available for PHP 700.0 per night.
  • Cribs (infant beds) are not available.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: PHP 1500.00 per stay

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Rollaway bed fee: PHP 700.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards and cash
Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Up to 2 children 10 years old and younger stay free in the same room as the parent or guardian when using existing bedding.

Property is also known as

Big Hotel Suites Mandaue
Big Suites Mandaue
Big Hotel Suites Hotel
Big Hotel Suites Mandaue
Big Hotel Suites Hotel Mandaue

Big Hotel Suites Reviews

Reviews

7.6

Good

Rating 10 - Excellent. 19 out of 71 reviews
Rating 8 - Good. 27 out of 71 reviews
Rating 6 - Okay. 14 out of 71 reviews
Rating 4 - Poor. 10 out of 71 reviews
Rating 2 - Terrible. 1 out of 71 reviews

7.8/10

Cleanliness

8.0/10

Staff & service

6.8/10

Amenities

7.4/10

Property conditions & facilities

Reviews

Verified

6/10 Okay

Verified traveller

Disliked: Staff & service
good, economical stay very close to many, many eating options.
Verified

8/10 Good

Yangsu

Liked: Cleanliness, staff & service, property conditions & facilities

잠시거쳐가는곳으로는 괜찮습니다

우선 근접에 있는 인프라는 좋았지만 2층구조로 되어있어 더움 스페어 키 없음 카드키하나 추가는 디포짓 주고 추가가능 에어컨 벽걸이라 시끄러움 주변에 음식점 많음 나이트 있음 단ᆢ미니바없음 물 필요하면 홀에서 떠와야함
Stayed 1 night in Oct 2019
Verified

4/10 Poor

HANSUN

Disliked: Staff & service, room comfort

모든게 스몰호텔임

체크인 시간전에 입실이 준비되였던 것 같은데 체크인 시간이 되여도 손님을 기다리게 함 도로변이라 야간에 소음이 다소 있으며, 직원들 표정이 어두우며, 손님에 대한 인사도 할줄 모름.
Stayed 2 nights in Aug 2019
Verified

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Roomy and clean..Right in the middle of restaurants and shopping and less than 30 minutes from the airport.
Stayed 2 nights in Aug 2019
Verified

10/10 Excellent

Karl Johan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Very nice hotel

Stayed there for 6 days. Very nice hotel but the breakfast could be more continental. Missed eggs & bacon. Close to Park Mall shopping center. Easy to get taxi from there. Near restaurants too.
Stayed 6 nights in Jul 2019
Verified

8/10 Good

Nerio

Liked: Staff & service, room comfort

Good locations, friendly staff and good food

Amazing
Stayed 1 night in May 2019
Verified

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service
Disliked: Amenities
Das Hotel ist für Asiatische Verhältnisse sehr sauber, das Personal sehr freundlich, die lage ist gut da unweit vom Hafen. Der Preis ist gerechtfertigt. Eine Zimmerbar ist vorhanden allerdings nicht gefüllt und stromlos, das Frühstück ist für Europäer nicht zu empfehlen, die Klimaanlage im Frühstücksraum tropfte im Januar, jetzt im April lief es wie ein Wasserfall, lediglich ein Schild "rutschgefahr" wurde aufgestellt und ein teil des raumes war nicht nutzbar so das einige Gäste draußen frühstückten, Das Personal im Frühstücksraum war im Gegensatz zum übrigen Personal sehr unwillig.
Stayed 1 night in Apr 2019
Verified

10/10 Excellent

LINDSAY

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It's a great place to stay ,good value , close to everything ,Parkmall is straight across the road , the staff are wonderful. All they need to do is put proper little refrigerators in the rooms . Thanks .
Stayed 11 nights in Mar 2019
Verified

10/10 Excellent

katsutoshi

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

値段の割りいいほてる。

モールが真下と向にあります。スタッフはフレンドリーで親しみやすく話してきます。海までは、少し遠いですが、買い物と食事するなら、便利です。部屋は、シャワーの水の出方は、日本と変わらず、少しぬるいです。部屋の中に金庫あります。部屋はかなり、掃除が行き届ききれいです。
Stayed 1 night in Mar 2019
Verified

10/10 Excellent

katsutoshi

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

値段より最高な部屋

最高にいいほてるです。
Stayed 1 night in Feb 2019
Verified

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service
Die lage am City Times Quare ist optimal, das Personal ist sehr bemüht und freundlich, Die Zimmerbaar wird leider nicht gefüllt, Das Hotel ist sehr sauber, die Zimmer hätten kleinere Reparaturen nötig, Das Preis/Leistungs Verhältnis stimmt. Ich werde im Juni wieder dort buchen.
Stayed 1 night in Feb 2019
Verified

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Adequate hotel in cebu city

Room is big and spacious. Simple furniture and lack of decor. No restaurant onsite. Next to Time Square mall and lots of restaurants and shops in the neighborhood. Please don’t be confused with location of Big Hotel which is less than 5 mins walk distance.
Stayed 1 night in Dec 2018
Verified

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
This hotel is very close to a mall and Time Square. If you are a person who loves to go out at night and drink, Time Square 1&2 is open until 12midnight.
Stayed 1 night in Oct 2018
Verified

4/10 Poor

Verified traveller

Disliked: Cleanliness, room comfort

立地と部屋の広さはいいけど、残念な部分が多かったです。

立地は安全で便利。部屋もぱっと見の印象は広くてきれいでしたが……。私の部屋だけでなく、一緒に泊まった仲間の部屋もゴキブリが数回出現。またシャワーのお湯がぬるく（フロントにクレーム入れると翌日から大丈夫になりましたが）、タオルもボロボロ。部屋置きのミネラルウオーターも初日のみしか無くて、など。 あまりいい印象はなかったです。 仕事で利用したので寝るだけではありましたが、もう少し改善してくれたらリピーターも増えると思います。 立地も良くて便利なのに、ちょっと残念。
Stayed 4 nights in Sep 2018
Verified

8/10 Good

Verified traveller

fint hotel, med super beliggenhed
Stayed 3 nights in Aug 2018
Verified

4/10 Poor

Theresiane

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

BIG Hotel is decieving!!!

no hand towel, toilet seat is broken, room smells seawage, windows not double glaze you can hear cars/motorcycles/trucks honking & other guests talking outside, value for money? DEFINETELY NOT!
Stayed 1 night in Jun 2018
Verified

4/10 Poor

kim

Liked: Cleanliness, room comfort
Disliked: Property conditions & facilities

Wifi is bad

The wifi is not working, and i have to use my 4G. Telecom is not receiving and unable to use 4G. It is just like a bullet room where no signal can really travel within the room. Bad connection and I have to come out of the room just to use my computer.
Stayed 1 night in Jun 2018
Verified

10/10 Excellent

Diomedes

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The room that was given to us had no window view. None was mentioned about this when we selected this room. However, we were moved to another room, upgraded without extra charge...
Stayed 12 nights in May 2018
Verified

10/10 Excellent

RINA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

安さ優先の方向け

友人と2泊しました｡ 上手く予約が出来ていなかったのかチェックインに多少時間を要しましたが､親切に対応して下さいました｡ デポジットをクレカで支払おうとしたら通信エラーで使えなかったので､現金は多めに用意された方がいいと思います｡ お部屋の広さは十分で､お掃除やタオル､アメニティーの補充､排水も問題なかったです｡ ただ､フィリピンの方は髪は自然乾燥のようで､ドライヤーがなかったです｡ 必要な方は海外の電圧に耐えられるドライヤーを持参されるようにしてください｡ また､特に困ることもなかったですが､レースカーテンもなかったです｡ ホテルの周りには中型のモール､コンビニ､レストラン､バーなどもあるので色々と便利でした｡ しかし､人が集まる場所なので､深夜までかなり大きな歌声が聞こえてきました｡ 気になる方は別のホテルを検討してください｡ 私たちは宿泊費を安く抑えて､日中のお出かけやアクティビティにお金を回したかったので､この価格なら多少の不便や騒音は特に問題なかったです｡ 立地やスタッフの皆さんの感じの良さから私はリピートしたいです｡
Verified

8/10 Good

Torsten

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Love it.

Good value for what you pay. Location is perfect nightlife is just around the hotel.
Verified

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service
金曜日夜は外部のライブ音などが深夜まで聞こえた。シャワーは水圧はまずまず、一応温水が出るが体感として37~38°程度以上の温水は出なかった…WiFiはポケットwifiを持参。 清掃やフロント対応がいいが、ハード面でのマイナス。
Verified

8/10 Good

chaconger

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Center of Everything

Entertainment everywhere, hospitals and grocery stores are just a minute from the hotel.
Stayed 2 nights in Feb 2018
Verified

10/10 Excellent

rowena

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

HIGHLY RECOMMENDED IN CEBU CITY AREA

This hotel is convenient to all when you are staying in Cebu City area. Clean, reasonable, comfortable, big room, with coffee maker. surrounded by restaurant and bar. highly recommended.
Stayed 1 night in Dec 2017
Verified

8/10 Good

Gary

Liked: Cleanliness, room comfort

Wifi was 5 bars, but didn't work.

I love the location of the hotel. You can always get a taxi and if you don't want to go out in the rain, you don't have too. There are many restaurants and bars including the LIV disco to walk to. But, the wifi didn't work. I got 5 bars, but still it didn't work. Instead I used my GF hotspot instead. If wifi is critical and you don't have a hot spot, then maybe you shouldn't stay here. Trying to book the room you want is difficult. Management plays some game to restrict the room on hotels.com. I am not sure what the goal is for this, but I didn't stay that long this time as I wanted a bigger room with a window and not have to pay a premium price.
Stayed 4 nights in Dec 2017
Verified

2/10 Terrible

Peter

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Big hotel but small on any comfort.

Hotel staff rude not helpful. Comfort & privacy none you could hear what ever the other guest where doing I mean everything.!!! WFI never working. Dinning the food was cold. Tables not cleaned. If the staff have a problem with Filipino women being married to westerners keep to them selfs have respect for nationalities not matter. As we all are guest in the hotel Equality everybody is equal in my eyes. Big hotel small minded staff....!!! Management needs to take hold & teach there staff respect ..!!!!!!!!!!!!'
Stayed 5 nights in Aug 2017