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"We stayed for one night at Raffles for our arrival in Manila. We had booked the hotel transfer car and were met at the airport in good time. Unfortuna
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Raffles Makati ratings based on 1 Verified Reviews
Review Summary
4.0
out of 5
4.0 out of 5.0
Room cleanliness5.0 out of 5.0
Service & staff4.0 out of 5.0
Room comfort4.0 out of 5.0
Hotel condition4.0 out of 5.0
Guest reviews for Raffles Makati
Everyone (1)
4 out of 5
Nice hotel, arrival could be improved
Pros:Classy ambience
Cons:Reception of new guests
We stayed for one night at Raffles for our arrival in Manila. We had booked the hotel transfer car and were met at the airport in good time. Unfortunately the car did not have any water supplied for refreshment after our flight - slightly disappointing considering the cost of the vehicle.
Upon arrival we also felt we did not quite receive the greeting and attendance that we would have expected at the top rating hotel in Makati - we sort of made our own way in and to the reception without any formal greeting or guidance on our arrival. Again somewhat disappointing considering the cost of the suites.
The room itself was very well appointed and comfortable, and the butler service was very polite and helpful. The late checkout was also very nice to have.
The Writers Bar was very nice for food and cocktails as was the Long Bar.
A very good hotel, but the handling of arrivals could be improved, especially as the hotel knew we were coming in their own car.
Posted by PKRV on 26 Aug 2016
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Comment from Hotel Management
3 Oct 2016
by Oliver Dudler, Hotel Manager
Thank you for your thorough review. We're sorry to hear that you did not receive the service that you expected. We work tirelessly to provide our guests with exemplary and sincere hospitality from beginning to end of your stay, so we are quite disappointed to hear that this was not your experience. We apologize for the lapse in service, and hope to welcome you back soon and make it up to you on your next stay with us.
*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.
