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Riad Amssaffah

3.0 star property

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Photo gallery for Riad Amssaffah

Outdoor pool
Lobby lounge
Courtyard
Traditional Suite, 1 King Bed, Non Smoking, Pool View
Standard Double Room | Interior detail

Reviews

4.6 out of 10

Popular amenities

  • Pool
  • Spa
  • Pet-friendly
  • Parking included
  • Free Wi-Fi
  • Restaurant

Explore the area

View in a map
Bab Taghzout Diour Saboun Amssafah, Marrakech, 40000
  • Place, Ben Youssef Madrasa
    ‪1 min walk‬
  • Place, Marrakech Museum
    ‪2 min walk‬
  • Place, Jemaa el-Fnaa
    ‪10 min walk‬
  • Airport, Marrakech (RAK-Menara)
    ‪15 min drive‬

Room options

View all photos for Comfort Double Room, Multiple Bedrooms, Accessible, Pool View

Comfort Double Room, Multiple Bedrooms, Accessible, Pool View

Comfort Double Room, Multiple Bedrooms, Accessible, Pool View

  • 20 sq m
  • Sleeps 3
  • 1 King Bed OR 3 Single Beds

View all photos for Traditional Suite, 1 King Bed, Non Smoking, Pool View

Traditional Suite, 1 King Bed, Non Smoking, Pool View

Traditional Suite, 1 King Bed, Non Smoking, Pool View

  • 30 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Standard Double Room

Standard Double Room

Standard Double Room

  • 20 sq m
  • Sleeps 2
  • 1 King Bed and 1 Single Bed

Comfort Triple Room

  • Sleeps 4
  • 1 King Bed and 1 Single Bed OR 3 Single Beds

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About this property

Riad Amssaffah

After a day on the slopes, return to Riad Amssaffah to dine at the restaurant, drink at the bar/lounge, and take a dip in an outdoor pool.
Riad Amssaffah offers 24 accommodations with air conditioning. Rooms open to balconies or patios. Beds feature premium bedding. Cable television is provided. Bathrooms include bathtubs or showers. Refrigerators and hair dryers can be requested. Cribs/infant beds (complimentary) and rollaway/extra beds (surcharge) are also available. Housekeeping is provided daily.
Recreational amenities at the riad include an outdoor pool.
Guests can pamper themselves by indulging in the onsite spa services. Services include body treatments and manicures and pedicures. The spa is equipped with Turkish bath/hammam.
During your stay at Riad Amssaffah, you're just a quick walk from Ben Youssef Madrasa. You'll find features like free WiFi in public areas and free self parking, plus an outdoor pool.
  • Free WiFi and wired Internet in some public areas
  • Free self parking
  • Drinking and dining options include a restaurant, a poolside bar, and a bar/lounge
  • Breakfast is offered for a fee
  • Take a swim in the outdoor pool
  • Services include babysitting, dry cleaning/laundry, and a concierge
  • 12 minutes by foot from Jemaa el-Fnaa and a 5-minute drive from Marrakech Plaza
  • Airport and ski shuttle service available for a fee
  • Pets welcome for free
This riad's ski shuttle (surcharge) will get you to the slopes in no time. At the end of the day, order après-ski drinks at the riad's bar.

There's a restaurant on site. Public spaces have free WiFi and wired Internet. Limited free parking is available on a first-come, first-served basis.

Onsite venue - restaurant.
Room service (during limited hours) is available.

Property amenities

Internet

  • Available in some public areas: Free WiFi and wired internet

Parking and transport

  • 24-hour return airport shuttle (surcharge)
  • Ski shuttle (surcharge)
  • Free self parking on site
  • Limited on-site self parking
  • Wheelchair-accessible parking available

Food and drink

  • Breakfast available for a fee: MAD 25 per person
  • A bar/lounge
  • A poolside bar
  • A restaurant

Things to do

  • Library
  • Outdoor pool

Family friendly

  • Babysitting (surcharge)
  • In-room cot
  • Laundry facilities
  • Outdoor pool
  • Refrigerator on request
  • Rollaway/extra bed (surcharge)

Conveniences

  • Laundry facilities
  • Luggage storage
  • Newspapers in lobby

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Tour and ticket assistance

Business services

  • Meeting room

Outdoors

  • Barbecue grill
  • Rooftop terrace

Spa

  • Manicures/pedicures
  • Massage
  • Turkish bath

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel

Room amenities

Bedroom

  • Free cot
  • Premium bedding
  • Rollaway/extra bed (surcharge)

Bathroom

  • Bathtub or shower
  • Hair dryer (on request)
  • Private bathroom

Entertainment

  • Cable channels

Food and drink

  • Limited room service
  • Refrigerator on request

More

  • Air conditioning
  • Desk

Policies

Check-in

Check-in time starts at 2 PM
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Pets

  • Pets are welcome and stay free

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for MAD 500.00 per night.
  • Free cribs (infant beds)!

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: MAD 34.10 per person, per night. This tax does not apply to children under 12 years of age.
  • Seasonally adjusted heating fee: MAD 50.00 per accommodation, per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Breakfast fee: approximately MAD 25.00 per person
  • Airport shuttle fee: MAD 150.00 per person (one way)
  • Air conditioning fee: MAD 50.00 per night
  • Rollaway bed fee: MAD 500.00 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards
Riad Amssaffah offers transfers from the airport (fees may apply). Please contact the property at the number on the booking confirmation with your arrival details prior to travel.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

Property is also known as

Riad Amssaffah Marrakech
Riad Amssaffah
Amssaffah Marrakech
Amssaffah
Riad Amssaffah Hotel Marrakech
Riad Amssaffah Riad
Riad Amssaffah Marrakech
Riad Amssaffah Riad Marrakech

Riad Amssaffah Reviews

Reviews

4.6
Rating 10 - Excellent. 7 out of 129 reviews
Rating 8 - Good. 16 out of 129 reviews
Rating 6 - Okay. 24 out of 129 reviews
Rating 4 - Poor. 33 out of 129 reviews
Rating 2 - Terrible. 49 out of 129 reviews

4.2/10

Cleanliness

4.6/10

Staff & service

4.4/10

Property conditions & facilities

Reviews

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

This hotel is closed.

We were left in souks in dark on arrival as this hotel is closed. Do not book it. Expedia you need to take this hotel off your site immediately.

6/10 Okay

Maria

Liked: Cleanliness
Disliked: Staff & service

Convenient stay for one night

It is a really nice house in medina, next to Jemaa el-Fnaa. The riad is nice, it has a pool, a rooftop and an outstanding architecture and interior design. However, I believe it could have been much more interesting and beautiful experience. The house is really old and has a lot to offer but it felt like empty and not maintained.

4/10 Poor

Shazia

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Definitely needs an upgrade!

Well where shall I start, firstly the hotel is awful and definitely needs an upgrade but if you have a low budget then it's worth the price. Bare in mind that towels are only provided as and when and any extra need will cost you, the water is not so hot if you need a shower. The cleanliness is also very poor but the only thing good I can mention is the manager who was nice and hepful as one can be. I wouldn't go there again!

8/10 Good

Mark, Wales

Liked: Cleanliness, staff & service, property conditions & facilities

Nice stay for the price

This riyad means you are truly embedded in the Madena. Whilst the Riad is a bit shabby and points to a more impressive past it is very beautiful. When one is reviewing it you need to look at the price. And I feel that, considering the price it proved a very pleasant place to stay to experience the city.

4/10 Poor

Verified traveller

Disliked: Staff & service, property conditions & facilities

Run down!

What could have been an excellent place, was run down and uncared for. The bar was empty - not even a glass in site! the people working there were totally unattentive. We have to ask for toilet roll, ask for breakfast food to be replenished. There was not a bin in the room. Our friends room had glamorous furniture but the toilet did not flush and the bucket they used to put water in it, also had a leak! Their shower did not work as well as ours did either. We had a good shower with plenty of hot water thankfully. Harry a young lad working there was our saving grace at breakfast times and he help to organise trips for us at good prices from the Riad. He was very friendly and spoke good English. However, after he left to see his family, the other people working there couldn't be bothered to get there in time for us to have breakfast at 8am on the day we left. The excuse was that they were all taking children to school. I don't think 8am is too much to ask, especially as we had paid for b & b! Location was great if you want to be in the heart and depths of the souks.

2/10 Terrible

nassar, a

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

KEEP AWAY!! The photos on Expedia are deceptive.

When we arrived for check in the rooms were not available, although the gentleman at check-in (named khalid) decided to show us around to decided which rooms we wanted. What I saw was absolutely disgusting and beyond belief. There was a drainage leak on the first floor of the hotel. The bathrooms were unsanitary and unusable. The beds were broken at the base. The beds were not made from the night before. There was a strong aroma of damp throughout the entire Riad. There was no natural light coming into the building.

2/10 Terrible

nassar, a

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Don't be fooled by the pics. This hotel is bad!!

When we arrived for check in the rooms were not available, although the gentleman at check-in (named khalid) decided to show us around to decided which rooms we wanted. What I saw was absolutely disgusting and beyond belief. There was a drainage leak on the first floor of the hotel. The bathrooms were unsanitary and unusable. The beds were broken at the base. The beds were not made from the night before. There was a strong aroma of damp throughout the entire Riad. There was no natural light coming into the building. Myself and my friends were forced to leave these premises as they were not even fit for a dog to stay.

4/10 Poor

sean, london

Disliked: Cleanliness, property conditions & facilities, room comfort

Not fit for purpose

The building is an authentic Riad, but is just too old and not well maintained, smelled of damp & contained flooded rooms and floors.

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

6/10 Okay

Verified traveller

Liked: Cleanliness, room comfort

Busy time.

Be prepared for constant pestering outside. Hotel clean and quiet. Not much in the way of eating at hotel which is a shame.

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

It's abousuletly disgusting hotel

Room was damp and dirty wors than prison cell didn't even have bed only mattress on floor and don't get me started on bathroom it's disgusting I couldn't stay there more than 5 minutes, walked awy and checked in another hotel,and still waiting for my refund witch I think I have lost it, I wish I have had some photos

6/10 Okay

Verified traveller

Disliked: Cleanliness, staff & service, room comfort

4/10 Poor

Tanya, Yorkshire

Disliked: Cleanliness, property conditions & facilities, room comfort

It's not what it says on the website

Although the riads interior looks good, rooms are only cleaned when you tell them. New towels are only given when you ask for them. Pool is not useable it's in dirty condition. Riad was very cold all day even though it was warm outside or unless u were on the roof terrace. Short staffed. Breakfast same 4 things everyday. On our check in manager tried to scam us by saying breakfast wasn't included, good job i had my paperwork from expedia. Also rooms were not ready on arrival. My room had no lock and no light. Lock was fitted after 2 hours light was fitted the next day. We had arrived at night! No ventilation in rooms making them smell if you open yr windows they open out into the riad so no privacy. Expedia get this riad off yr site. Im sure im not the only complaint you've received for this riad.

4/10 Poor

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Decent Riad

The service was awful. There was no housekeeping or 24 hour reception as stated.

4/10 Poor

Pace, Cheltenham

Disliked: Cleanliness, staff & service

Disappointing.

Positives; it's beautiful in the architecture sense. We did get lashings of hot water for showers in the morning. It's in the heart of Medina in a perfectly safe area to be out and about at any hour of the night or day. Negatives; This Riad disappointed from the start sadly. The minute we arrived to check in we were asked for check out taxes. I didn't pay until I checked out. I was fully aware of these, unlike previous visitors. It would appear talking to many other guests that they had all experienced problems similar to ours. I had pre paid in my booking for a pool side room, breakfast and Wifi! We got none of these! I can live without Wifi (and pool side room) on holiday but for information to others, to get Wifi you need to sit near reception area. Enquired about the reason for having to pay again for breakfast answer was just because! So we didn't. We ate out every day. Our room (19) was poor even by local standards so we just used it and abused it so to speak. Our less than delightful neighbours in room 21 liked to party until 3am!! Two males travelling together is always trouble! The toilet cistern leaked horribly onto the bathroom floor which I found yucky; we purloined towels to help mop this up! Needs must and all that. Glad I packed towels for showers as none provided and a travel kettle. The shower area was quite mouldy. I'd like to think this place isn't a scam but it's certainly lacking the welcoming touch.

4/10 Poor

adam

Disliked: Staff & service, property conditions & facilities, room comfort
the first night was the worst , they give me a small room even I made reservation for bigger room , they charge me more money when I get there even I show them that I pay for every things on line, they give me hard time and the make me pay extra $ 50.00 in cash I didn't have any other chose it was 10 at night. thanks hotels.com

4/10 Poor

Sam, Edmonton, AB

Liked: Cleanliness, room comfort
Disliked: Staff & service

Miserable in Marrakech

Wished we would have read more reviews prior to booking. Incredibly unfriendly and uninterested staff. Would not help us when locals were scamming us for money in the riad. The rooms were clean and quiet, and the showers were hot. The wifi was spotty and they were bothered when we asked for help. There was no offer or help with tours. At the end they ended up charging us an extra 500 Durams for hotel tax and an extra bed that was included with our booking - this price went up the more we asked for an explanation.

6/10 Okay

Verified traveller

2/10 Terrible

wendy, Manchester

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Don't go

Booked with Expedia but when arrived no room available. Place stank of cat pee cats everywhere. Place looks nothing like photos online. Ended up in better a Riad down the road

2/10 Terrible

zubair, uK

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Terrible hotel

This hotel is totally unacceptable . it has no wi-fi in the bedrooms, no tv either .When we checked in there was no receptionist to book us in we had to search for someone to book us in. We had booked 2 rooms but was told that we had only booked 1 room . So they only give us 1 room which had one king size bed and single children's mattress. Couldn't sleep due to bad smell and damp in mattress. In the morning we complained and was told they would rectify problem but didn't. Third day they gave us 2 rooms but damp and smell again. We then booked another apartment because there was no way we could stay in this horrible dirty conditions. I am very surprised that Expedia have these of hotels in their contracts. The hotel has no transportation nearby. At night you can't walk back to your hotel due to the dark narrow alleys with young men loitering there.its very intimidating. This holiday was ruined because of this experience.

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Dont believe all taxes included. If you want to be away from the center its ok. It was Dirty and the room fell a part, expensive too. Better riads, cheaper and closer to the center, really hard to find. Enjoy!

8/10 Good

James, Maidstone

Liked: Cleanliness, staff & service, room comfort

GOOD STAY

very friendly with a very large bed my only minor complaint was no toiletries.

2/10 Terrible

jorge

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

poorly location

no towels change

4/10 Poor

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
The placeswas faulty and little dirty and also the staff was not very helping

6/10 Okay

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities
Hotel is very spacious and right in the medina . It is beautifully built , however it could be much better than it is . It has the potential to be great , however , it wasn't clean enough , and there wasn't even hand soap in the toilet . Shower didn't have lighting so it made it hard to shower . Nice attention to detail , and friendly owner