2/10 Terrible
Michael, Merseyside
Travelled with family, Travelled with group
19 Feb 2026
Disliked: Cleanliness, amenities, property conditions & facilities
Please consider the following revised version, written in a more professional and measured tone while clearly outlining your concerns:
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I would encourage prospective guests to carefully consider this property before booking. Unfortunately, our experience did not reflect the standard presented in the listing photos, which appear significantly more polished than the actual condition of the accommodation.
Access to the property involves several flights of very steep, narrow stairs, which were unclean and may present difficulties for some guests, particularly those with luggage or mobility concerns. Upon arrival, we noted a number of maintenance and hygiene issues, including visible damp and black mould on ceilings, damaged bannisters, broken chairs, and beds missing wooden slats, which affected both comfort and our sense of safety.
We were also disappointed with the handling of our security deposit. Despite following the provided check-out instructions precisely â including leaving the key on the table and vacating as directed â a portion of our deposit was retained due to an internal door allegedly not being closed properly. The cleaner arrived shortly after our departure, so do not believe this deduction was justified.
Additionally, we did not feel entirely comfortable in the surrounding area, particularly in the evenings.
Overall, a very disappointing experience. With improved maintenance, clearer communication, & more accurate representation needing to be reflected.
Michael
Stayed 2 nights in Jan 2026