This property lacks staff, which makes unexpected situations difficult to resolve. For example, it has a lovely rear garden for guests' use. However, access to it is through a door which is locked or unlocked as guests remember. I was locked outside, by an inattentive hotel staff member no less, who locked the door from the interior without checking to see if anyone was outside. I was trapped in the garden for 45 minutes until another guest happened to come downstairs, saw me, and unlocked the door. I never used the garden again, and would advise everyone else to be cautious when doing so.