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New Hotel Le Quai - Vieux Port

4.0 star property

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Photo gallery for New Hotel Le Quai - Vieux Port

Daily buffet breakfast (EUR 14 per person)
1 bedroom, in-room safe, desk, laptop workspace
City view
Front of property
City view from property

Reviews

8.2 out of 10
Very good

Popular amenities

  • Room service
  • Air conditioning
  • Housekeeping
  • Laundry
  • Free WiFi

Explore the area

Map
2, Place Gabriel Péri, Marseille, Bouches-du-Rhone, 13001
  • Museum of European and Mediterranean Civilisations
    ‪14 min walk‬
  • Grand Port Maritime de Marseille
    ‪3 min drive‬
  • Velodrome Stadium
    ‪4 min drive‬
  • Marseille (MRS-Marseille - Provence)
    ‪25 min drive‬

Room options

View all photos for Superior Double or Twin Room

1 bedroom, in-room safe, desk, laptop workspace

Superior Double or Twin Room

9.4 out of 10
Exceptional
(3 reviews)
  • 25 sq m
  • Sleeps 2
  • 1 Double Bed OR 2 Twin Beds

View all photos for Deluxe Quadruple Room

1 bedroom, in-room safe, desk, laptop workspace

Deluxe Quadruple Room

10.0 out of 10
Exceptional
(2 reviews)
  • 23 sq m
  • Sleeps 4
  • 1 Queen Bed and 1 Queen Sofa Bed

View all photos for Deluxe Double Room

1 bedroom, in-room safe, desk, laptop workspace

Deluxe Double Room

9.6 out of 10
Exceptional
(4 reviews)
  • 30 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Deluxe Double Room, Terrace

Deluxe Double Room, Terrace | Terrace/patio

Deluxe Double Room, Terrace

10.0 out of 10
Exceptional
(2 reviews)
  • 30 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Standard Double or Twin Room

1 bedroom, in-room safe, desk, laptop workspace

Standard Double or Twin Room

8.8 out of 10
Excellent
(13 reviews)
  • 18 sq m
  • Sleeps 2
  • 1 Double Bed OR 2 Twin Beds

View all photos for Deluxe Triple Room

1 bedroom, in-room safe, desk, laptop workspace

Deluxe Triple Room

10.0 out of 10
Exceptional
(2 reviews)
  • 30 sq m
  • Sleeps 3
  • 1 Queen Bed and 1 Twin Sofa Bed

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  • Free WiFi
  • Air conditioning
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About this property

New Hotel Le Quai - Vieux Port

Hotel with a 24-hour front desk, near Museum of European and Mediterranean Civilisations
Along with a business center, this smoke-free hotel has dry cleaning and laundry facilities. WiFi in public areas is free. Additionally, a 24-hour front desk, a computer station, and free newspapers are onsite.
New Hotel Le Quai - Vieux Port offers 48 air-conditioned accommodations with safes and complimentary bottled water. LCD televisions come with satellite channels. Bathrooms include bathtubs or showers with rainfall showerheads, bathrobes, slippers, and hair dryers.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones. Housekeeping is offered daily and irons/ironing boards can be requested.

The recreational activities listed below are available either on site or nearby; fees may apply.
Our customers tell us they can't get enough of New Hotel Le Quai - Vieux Port's great location. During your stay, you're just a quick walk from La Canebiere. You'll find features like free WiFi in public areas, plus a business center and breakfast (surcharge).
  • Free WiFi
  • Buffet breakfast served daily for a fee
  • Services include dry cleaning/laundry, tour or ticket assistance, and luggage storage
  • Just a 2-minute drive from Museum of European and Mediterranean Civilisations and a few minutes from Grand Port Maritime de Marseille
  • Local-area shuttle service available for a fee
A computer station is on site, and both WiFi and wired Internet are free in public spaces. You'll find a business center on site. Multilingual staff, tour/ticket assistance, and complimentary newspapers in the lobby are also featured at the business-friendly New Hotel Le Quai - Vieux Port.

This 4-star Marseille hotel is smoke free.

For a fee, guests can enjoy buffet breakfast daily from 7:00 AM to 11:00 AM.
Room service (during limited hours) is available.

Languages

English, French

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi and wired internet

Parking and transport

  • No on-site parking available
  • Area shuttle (surcharge)

Food and drink

  • Daily buffet breakfast available 7:00 AM to 11:00 AM for a fee: EUR 14 per person

Things to do

  • Shopping centre

Family friendly

  • Laundry facilities
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Water dispenser

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance

Business services

  • Business centre
  • Computer station

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Handrails in stairways
  • Lift
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk

More

  • 1 building
  • 6 floors
  • Biodegradable coffee stirrers available
  • Built in 1900
  • Double-glazed windows
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Reusable cups
  • Reusable tableware
  • Smoke-free property
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options
  • Water dispenser usage encouraged

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Bathtub or shower
  • Dressing gowns
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Slippers
  • Towels provided

Entertainment

  • LCD TV with satellite channels

Food and drink

  • Coffee/tea maker
  • Free bottled water
  • Limited room service

More

  • Air conditioning
  • Desk
  • Energy-saving switches in guestrooms
  • Iron/ironing board on request
  • Laptop workspace
  • LED lighting
  • Phone
  • Safe
  • Soundproofed rooms
  • Water-efficient showers
  • Water-efficient toilets

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: midnight
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available

Special check-in instructions

Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property ahead of time using the information on the booking confirmation
If you are planning to arrive after 11:00 PM please contact the property in advance using the information on the booking confirmation

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children 12 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: EUR 3.25 per person, per night. This tax does not apply to children under 18 years of age.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: approximately EUR 14 per person

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
This property uses a grey water recycling system
Safety features at this property include a carbon monoxide detector, a fire extinguisher, and a smoke detector
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
To arrange for check-in, guests must contact the property in advance of arrival using the information on the booking confirmation. Guests arriving after 11:00 PM must make advance arrangements by contacting the property using the information on the booking confirmation. Guests must contact the property in advance for check-in information. Front desk staff will greet guests on arrival at the property.

We should mention

  • Onsite cash transactions can't exceed EUR 1000, due to national regulations. For more details, please contact the property using information in the booking confirmation.
  • Children 12 years old and younger stay free in the same room as the parent or guardian when using existing bedding.

National rating

This property has received its official star rating from the French Tourism Development Agency, ATOUT France.

Property is also known as

Hotel Vieux Port
New Hotel Vieux Port
New Vieux Port
Vieux Port Hotel
New Hotel Marseille
New Hotel Vieux Port Marseille
New Vieux Port Marseille
New Hotel Vieux Port
New Le Quai Vieux Marseille
New Hotel Le Quai - Vieux Port Hotel
New Hotel Le Quai - Vieux Port Marseille
New Hotel Le Quai - Vieux Port Hotel Marseille

New Hotel Le Quai - Vieux Port Reviews

Reviews

8.2

Very good

Rating 10 - Excellent. 330 out of 1002 reviews
Rating 8 - Good. 460 out of 1002 reviews
Rating 6 - Okay. 148 out of 1002 reviews
Rating 4 - Poor. 42 out of 1002 reviews
Rating 2 - Terrible. 22 out of 1002 reviews

8.4/10

Cleanliness

8.4/10

Staff & service

8.8/10

Amenities

7.8/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Mar 2025

10/10 Excellent

Erick

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

excellent hôtel très bien situé

Lieu particulièrement bien situé sur le vieux port. Excellent accueil à l'hôtel où l'on m'a proposé immédiatement un surclassement. Chambre grande et confortable, salle de bains au top. Vue sur le vieux Port. j'ai adoré. Petit déjeuner très complet et riche. Bref, j'avais réservé cet hôtel un peu par hasard sans être sur de rien, j'en suis finalement charmé. merci à vous
vue au réveil ;-)
Stayed 1 night in Mar 2025

4/10 Poor

Robert

Business traveller
Liked: Cleanliness
Disliked: Staff & service

Staff not friendly

This is the 2nd time I have stayed at this hotel, mainly because of the location to the office I’m working from but on both occasions the male receptionists have been rude and unhelpful. I reported to reception a number of issues with my room, TV remote not working, table lamp not working and the telephone not working. I was told that you have to pick up the phone and wait two minutes for it to work. (I have not comments on this) While this is still a nice hotel in a great location I don’t think it would use this again because of the staff.
Stayed 2 nights in Mar 2025

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2025

6/10 Okay

mark

Travelled with family
Stayed 1 night in Mar 2025

8/10 Good

Mounia

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2025

10/10 Excellent

DANIEL LEONARDO

Stayed 1 night in Jan 2025

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Everything was Amazing and wonderful.

The hotel was located less than 1 minute from the M1, amazing to goanywhere. The room clean and amenity was good. I will recommend this hotel and want to stay next time. I loved crepes on the breakfast menu.
Stayed 3 nights in Jan 2025

10/10 Excellent

Pierre

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Dec 2024

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Made me pay for my hotel twice even though i showed him my bank statment showing i had already paid for the room. He just kept showing me a reciept saying it was refunded. Called my bank and agreed that it was already charged to my bank account. Terrible service save yourself the scam
Stayed 2 nights in Nov 2024

10/10 Excellent

Melissa

Liked: Cleanliness, staff & service, property conditions & facilities
LOVE the location of this hotel. Johan from the front desk provided amazing service!
Stayed 1 night in Nov 2024

10/10 Excellent

Amanda

Stayed 3 nights in Oct 2024

8/10 Good

Simon

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2024

10/10 Excellent

Audelia

Stayed 2 nights in Oct 2024

10/10 Excellent

Charles

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2024

10/10 Excellent

Vinh

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2024

10/10 Excellent

Stuart

Stayed 2 nights in Oct 2024

10/10 Excellent

Björn

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2024

8/10 Good

Sharon

Liked: Cleanliness, staff & service, property conditions & facilities
Liked the location.
Stayed 1 night in Sep 2024

10/10 Excellent

Giles

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Superb Location and Top Room

We had an excellent stay, room was on the top floor with a terrace overlooking the Old Port and across to Notre Dame du Garde which was great. Room was spacious and tidy, comfortable bed, had both Nespresso machine and a kettle. Bath with seperate shower, double sinks, robes and slippers. Breakfast was good, variety of pastries, cereals, cold meats and cheeses, eggs, etc. Staff we encountered were all polite and friendly with good English. Location couldn't be better, literally above a Metro station but it is a very walkable city anyway.
Stayed 4 nights in Sep 2024

10/10 Excellent

Ramona

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved our stay! The hotel was beautiful, clean and modern with amazing windows, the staff was very friendly and helpful, and the location was absolutely perfect for exploring the heart of the city!
Stayed 2 nights in Aug 2024

10/10 Excellent

Vasthi

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

A wonderful introduction to Marseille!

Perfect location for a first visit to Marseille! Our views of the old port were perfect and the family room was huge even by American standards. It is right next to the metro, many restaurants and shops. The strength of the AC was a pleasant surprise! High quality toiletries were provided and the beds were very comfortable! I’d stay here again in a heartbeat.
Stayed 2 nights in Jul 2024

10/10 Excellent

Jack

Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful area. Very close to the harbor and nice restaurants
Stayed 3 nights in Jun 2024

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Aug 2024

6/10 Okay

Abbey L

Liked: Cleanliness

Central, comfortable

Good hotel, very central. Clean and comfortable rooms 3 star.
Stayed 2 nights in Jul 2024