Martha's Vineyard Luxury Hotels

"The room was comfortable and the parking was great. However, if a property advises that it has a pool, then the pool must be available at least some of the time. Because the property also acted as a health club for locals, the pool was never available for us. The pool has a limit of 4 people at one time, which is utterly ridiculous and not in line with pools at other hotels we stayed at locally. Also, there was no signage about this, and we weren't told about this verbally, so we only found out when health club users (extremely rudely) stopped us from entering the pool. When we discussed this with the hotel manager he took the side of the health club users and ignored their complete arrogance and unfriendliness. Clearly the hotel is more interested in money from locals than from hotel guests. The hotel manager's approach to this completely upset my wife. He came down to the poolside and ordered my wife out of the lane that she was using (which had one other person in) and then told us that she was not to use the pool again for the duration of our stay. From that point on, no-one on reception spoke to us, and when we checked out we weren't even thanked for staying there. We've stayed before at this property and especially booked a return to the area because of it. Our holiday was completely ruined by the attitude of some of the locals and the hotel management. We'll never come this way again."

"Showers were not user friendly ! We were on the first floor and there was quite a bit of noise above our room! Otherwise it was a very nice experience!"

"The hotel location is beautiful. The building is well kept and clean. The staff was amazing! We loved our room overall but there were a few minor inconveniences: 1. The shower handle kept getting stuck and was hard to turn off. 2. We went in April and the room got very hot at night. You couldn’t change the room thermostat from hot to cold. So they told us to open the windows, which let a bee inside our room because the windows had no nets. "