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Hotel Serrano

3.0 star property

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Photo gallery for Hotel Serrano

Relax in a cozy space with a hammock suspended between two poles, a wooden door, and a window with a wooden frame.
Relax in a spacious room with a large bed, wooden headboard, and a convenient ladder to an upper level.
Stunning building with a mural of a serene landscape and a charming entrance.
Relax by the pool surrounded by comfortable lounge chairs and a scenic view.
Guests enter through a charming covered entrance, flanked by a brick pathway and lush greenery.

Popular amenities

  • Pool
  • Room service
  • 24/7 front desk
  • Laundry
  • Breakfast included
  • Housekeeping

Explore the area

Map
Coronel Cristalino 118, Centro, Martins, State of Rio Grande do Norte, 59800-000

Room options

View all photos for Presidential Room

Presidential Room

Presidential Room

  • Sleeps 4
  • 1 King Bed and 2 Twin Beds

View all photos for Deluxe Room

Deluxe Room

Deluxe Room

8.0 out of 10
Very good
(1 review)
  • Sleeps 4
  • 1 Double Bed and 2 Twin Beds

View all photos for Deluxe Room

Deluxe Room

Deluxe Room

10.0 out of 10
Exceptional
(1 review)
  • Sleeps 3
  • 1 Double Bed and 1 Twin Bed

View all photos for Basic Double Room

Basic Double Room

Basic Double Room

8.4 out of 10
Very good
(6 reviews)
  • Sleeps 2
  • 1 Double Bed

View all photos for Luxury Room, Jetted Tub

Luxury Room, Jetted Tub

Luxury Room, Jetted Tub

  • Sleeps 3
  • 1 Double Bed and 1 Twin Bed

View all photos for Basic Triple Room

Basic Triple Room

Basic Triple Room

  • Sleeps 3
  • 1 Double Bed and 1 Twin Bed

View all photos for Deluxe Room

Deluxe Room

Deluxe Room

10.0 out of 10
Exceptional
(2 reviews)
  • Sleeps 2
  • 1 Double Bed

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About this property

Hotel Serrano

Hotel in Martins with free breakfast and a 24-hour front desk
This smoke-free hotel features an outdoor pool, a children's pool, and dry cleaning. Free buffet breakfast, free WiFi in public areas, and free self parking are also provided. Additionally, a 24-hour front desk and tour/ticket assistance are onsite.
Hotel Serrano offers 91 accommodations with minibars and blackout drapes/curtains. Flat-screen televisions come with cable channels. Bathrooms include showers.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones. Housekeeping is offered daily and hair dryers can be requested.

An outdoor pool and a children's pool are on site.
You'll find features like free breakfast, WiFi in public areas, and self parking at Hotel Serrano.
  • Free buffet breakfast served daily
  • Free WiFi
  • Free self parking
  • Take a swim in the outdoor pool
  • Services include dry cleaning/laundry, tour or ticket assistance, and luggage storage
Hotel Serrano offers its guests an outdoor pool and a children's pool. WiFi is free in public spaces. Free breakfast is served daily. Hotel Serrano also features tour/ticket assistance, dry cleaning/laundry services, and room service (during limited hours). Self parking is free.

This 3-star Martins hotel is smoke free.

Guests are served free buffet breakfast daily from 7:00 AM to 9:30 AM.
Room service (during limited hours) is available.

Languages

Portuguese

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site

Food and drink

  • Free buffet breakfast available daily 7:00 AM to 9:30 AM

Things to do

  • Children's pool
  • Outdoor pool

Family friendly

  • Children's pool
  • Outdoor pool

Conveniences

  • 24-hour front desk
  • Luggage storage

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Tour and ticket assistance

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • No lift (single-level property)
  • Wheelchair accessible (may have limitations)

More

  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Hair dryer (on request)
  • Shower
  • Towels provided

Entertainment

  • Flat-screen TV with cable channels

Food and drink

  • Limited room service
  • Minibar

More

  • Desk
  • Phone

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: midnight
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 5 years old or younger stays free when using existing bedding.

Important information

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts cash
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Upon check-in, parents or a legal guardian traveling with children under 18 years old are obligated to present the child's birth certificate and an identity card with photo (passport, for example). For international travels to Brazil, if just one of the parents is traveling with the child, the parent must present – in addition to the child's certificate of birth and identity card with photo – a letter authorizing the trip signed by the other parent with a notarial certification of signature. If the parents or the legal guardian, as applicable, cannot or are unwilling to give this authorization, a judicial authorization is required. People intending to travel to Brazil with children must consult with the Brazilian consulate prior to traveling for more information.
  • One child 5 years old or younger stays free in the same room as the parent or guardian when using existing bedding.

Property is also known as

Hotel Serrano Martins
Serrano Martins
Hotel Hotel Serrano Martins
Martins Hotel Serrano Hotel
Serrano
Hotel Hotel Serrano
Hotel Serrano Hotel
Hotel Serrano Martins
Hotel Serrano Hotel Martins

Hotel Serrano Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 66 out of 130 reviews
Rating 8 - Good. 40 out of 130 reviews
Rating 6 - Okay. 20 out of 130 reviews
Rating 4 - Poor. 4 out of 130 reviews
Rating 2 - Terrible. 0 out of 130 reviews

8.6/10

Cleanliness

9.0/10

Staff & service

9.2/10

Amenities

8.2/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Tom, Largo

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location and service
Stayed 1 night in Jan 2023

6/10 Okay

Divanete dos Santos Felix

Travelled with family
Liked: Cleanliness, staff & service

Viagem

A estadia foi razoável, é preciso que renovem os colchões dos quartos, estão desgastados e desconfortáveis.
Stayed 2 nights in Apr 2025

10/10 Excellent

Rita

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in May 2025

8/10 Good

LUANA BASILIO

Liked: Cleanliness
Stayed 1 night in May 2025

8/10 Good

FERNANDO ANTONIO

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2025

8/10 Good

Maria Catarina

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Apr 2025

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Greg Lima

Surprendeu me achei que os quartos fossem menores mais para dois adultos, muito bom havia espelho grande, cabide, mesinha, na cabiceira da cama é possivel desligar as luzes,tem chuveiro aquecido, rede de balanço la é como fosse um condomínios fechado onde cada casinha é um quarto.Achei criativo colocar nome de frutas nas portas.Hotel é bem central perto de tudo!
Stayed 2 nights in Apr 2025

10/10 Excellent

GUTEMBERG

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Boa estadia. Recomendadíssimo!!
Stayed 2 nights in Apr 2025

8/10 Good

FERNANDO

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Razoável.
Stayed 2 nights in Apr 2025

8/10 Good

Catarina

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2025

10/10 Excellent

FRANCISCO F

Stayed 2 nights in Mar 2025

10/10 Excellent

EDLEY GABRIEL PAULI

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Excelente ja me hospedei 3 vezes

Stayed 3 nights in Mar 2025

10/10 Excellent

Rique e

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2025

8/10 Good

Tânia Maria

Liked: Staff & service, room comfort
Stayed 1 night in Feb 2025

4/10 Poor

Antonio carlos

Travelled with family
Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2025

8/10 Good

Leizia

Liked: Cleanliness, staff & service, room comfort

Hotel mediano

O hotel é bom e grande, achei o quarto um pouco pequeno e na pia do banheiro tinha um vazamento mas nada que pudesse prejudicar ficar no quarto. Sobre a reserva o quarto que fiquei foi diferente da foto. Café da manhã é bom, porém os garçons que ficam lá pra dentro da cozinha e caso você precise de algo precisa chamar para eles vim, sendo que deveria ficar pelo menos 1 na recepção. Sem falar da pulseira que eles dão quando você chega e só querem que tirei depois que você for embora. ( Pulseira de park aquático).
Stayed 4 nights in Feb 2025

8/10 Good

LUCIA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Boa. Café bom, senti falta de frutas, especialmente as da regiao.
Stayed 1 night in Feb 2025

10/10 Excellent

Alexandre

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2025

6/10 Okay

JOSE E

Stayed 2 nights in Jan 2025

10/10 Excellent

Zaria

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Estadia tranquila e confortável

Pousada limpa, organizada e quartos confortáveis. Único problema, foi um vazamento de água próximo a pia do banheiro, mas não afetou em nada. Café da manhã muito bom e ótima variedades.
Stayed 1 night in Jan 2025

10/10 Excellent

Mercia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2025

6/10 Okay

Carlos Alberto De

Business traveller
Disliked: Cleanliness, property conditions & facilities, room comfort

O hotel deixou muito a desejar.

Stayed 1 night in Jan 2025

10/10 Excellent

Magno C

Travelled with family

Boa hospedagem

Bem central, boas acomodacoes.
Stayed 1 night in Jan 2025

10/10 Excellent

Raimundo G

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2025

10/10 Excellent

Rodrigo Neves da Silva

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Muito bom
Stayed 1 night in Jan 2025